Reception Services for Psychologists in Private Practice. Designed by Psychologists for Psychologists.

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1 Reception Services for Psychologists in Private Practice Designed by Psychologists for Psychologists.

2 Introduction Running a successful private practice can be both challenging and rewarding. However sometimes the responsibilities that come with running a business can detract from the satisfaction that comes from helping people overcome personal issues and difficulties. Through many years of working with psychologists right across Australia we ve acquired a sound understanding of the challenges faced by many psychologists in private practice. Typically we find that these challenges include: Finding time to manage the business side of the practice while also seeing clients Marketing the practice to generate a new source of clients into the future Managing client appointments, cancellations and reschedules (particularly when you re occupied in session) Gaining a sound understanding of your finances; profit and loss, expenses, overheads and profitability Finding time for professional development Isolation Who to trust and rely on for psychological and business support Reaching a healthy work/life balance Ability to sell your business as a going concern In response to these challenges and many more, we developed a range of business solutions that effectively address these issues and provide psychologists with the tools, support and resources they need to run a successful practice with ease.

3 Reception Services for Psychologists Virtual Briefcase Reception Services are ideal for busy psychologists who would benefit from the services of a receptionist without the costly overheads. From our National Support Centre we are equipped to handle all your new and existing client appointments, reschedules and cancellations. Our friendly and professional Client Relationship Team will answer the phone using your business name ensuring your brand remains front of mind. Importantly, our team are highly trained by psychologists and only handle calls exclusively for psychologists. Accordingly, we are very familiar with the often sensitive nature of client enquiries and respond with compassion and empathy. This includes managing crisis calls. We can manage all your client telephone enquiries from 8:30am 8:15pm (Monday to Friday) and from 9:00am 5:30pm on Saturdays. Features: All your telephone calls handled personally by a psychology-trained client relationship team. A comprehensive practice management solution that includes an electronic diary, client case notes, automated invoicing, letter writer and templates. A source of new client bookings (optional). Private and Corporate/EAP (optional) Fast and efficient Medicare online processing. Online help (peer supervision, file sharing, debriefing) that removes isolation and puts you in touch with like-minded professionals. All in one financial reporting (billing, BAS, expenses, wages, P&L, debtors and much more). Growth and reporting (business metrics on hourly rates, productivity, retention by location and individual and much more) TO FIND OUT MORE PLEASE CALL PANA MALIADIS ON OR [email protected]

4 Pricing SET-UP FEE Vitrual Briefcase Reception Services $300 (or $150 for existing Virtual Briefcase users) COREPLUS DIARY Choose either Casual or Full Access: CASUAL $4.55 pw + 91c per hour logged-in FULL ACCESS $14.55 pw per user (unlimited) VIRTUAL BRIEFCASE RECEPTION SERVICES Option A: $100 per week for up to one cumulative hour of telephone reception services. Thereafter $25 per 15 minute increments. Option B: $200 per week for up to two cumulative hours of telephone reception services. Thereafter $20 per 15 minute increments. Cancellation fee $25.00 per user Note: Figures quoted exclude GST

5 Testimonials from Psychologists Virtual Briefcase has been an amazing addition to our practice. We ve tried a number of other practice management systems and despite receiving some training in them, we still struggled to complete certain tasks or correct data entry errors. They were just so complicated. The Virtual Briefcase is the complete opposite. Myself and my team were able to use it straight away. The key things we love about it is that it s Internet based so we can access it anywhere this is particularly important because we all work part-time in the practice. It is also so easy to enter client details, raise invoices and make payment as well. Tracking our client sessions is a cinch, which with Medicare compliance requirements, makes life easier and less stressful. As the owner, the reporting tools I have access to are fantastic and make the financial stuff so much easier. Finally, the guys at Virtual Briefcase really know what they are on about and are very friendly. So any of our queries have been answered promptly. I would definitely recommend it to other psychologists in private practice and in fact, have already done so! Kirstin Bouse Clinical & Forensic Psychologist (WA) Virtual Briefcase is a one-stop-shop solution for running my private practice. It handles my client case notes, invoicing and online Medicare claims, and takes care of my marketing by providing me with a new source of clients. Basically, it s provided me with a sound platform for running my business enabling me to spend more time with my clients and less time worrying about my business and financials. David Nowland Psychologist (QLD) The Virtual Briefcase has opened the door to new clients for my practice. The support is great and the system also helps me to keep track of my business performance and financials. I d recommend the Virtual Briefcase to any other psychologists who want to grow and manage their private practice. Anna Nicole Psychologist (NSW)

6 About Life Resolutions Life Resolutions is Australia s largest networks of psychologists in private practice. Founded by psychologist Mary Magalotti and Jodie Brenton in 2001, we have, over the years, gained an in-depth understanding of the issues and challenges faced by psychologists in private practice. Based on our own experiences and supported by industry research and discussions with our peers, we recognised the need for systems and processes that would alleviate these challenges and make the working life of a psychologist easier. In response to these challenges we invested significantly in people, technology and resources to develop service offerings to support psychologists in private practice. Today, our services are utilised by over 350 psychologists Australia-wide. About Virtual Briefcase Virtual Briefcase is an Australian registered business based in Melbourne, Victoria. From here, our Client Relationship Team provide psychologists in private practice Australiawide with comprehensive reception services including scheduling client bookings for new and existing clients, rescheduling appointments as well as handling cancellations. As an optional service, we can also provide you with a source of new client bookings to help you to grow your private practice. Key Contacts To find out more about Virtual Briefcase Reception Services please contact Pana Maliadis, Business Solutions Manager on or pmaliadis@ virtualbriefcase.com.au.