Phone Expense Reduction Research

Transcription

1 Phone Expense Reduction Research Goals: Reduce client s phone expenses by a minimum of $100 per month Client s Current Expenses: Knology - used for local connection with a current cost of $195/month MCI/Verizon - for Long Distance with a current cost of $75-150/month AT&T - used for cellular service with a current cost of $186/month Total Monthly Expenses $ ($490) Current Phone Status: Toll- Free # *** (need to keep this toll- free number the same) o this forwards to Line 1 Toll- Free # *** (need to keep this toll- free number the same) o this forwards to Line 1 Line *** (VoIP) (need to keep this toll- free number the same) o Toll- Free # s forward to this number o Auto- attendant is found at this number that then prompts callers to check order status (press 1 - forwards to LongerDays) place new order (press 2 - forwards to LongerDays) visit online HelpDesk for returns/exchanges talk to specialist (press 3 - forwards to Line 2) Line *** (VoIP) o Customers direct line at the office o Not absolutely necessary to keep this number or even this additional line depending on how auto- attendant is setup. We could forward calls to Google voice line which would be setup to ring the client s cell phone. Line (analog line) (number does not need to remain the same) o this is used to send outgoing faxes o Could be replaced using an online fax service.

2 Internet Google Voice 706- *** Skype 706- *** Cell Phones (AT&T one iphone 3G and 3GS) o Cell Phone *** o Cell Phone *** Solutions: RingCentral's Scalable RingCentral Office Plans RingCentral offers a complete and scalable business VoIP solution. With RingCentral Office, you can add enough lines for your small business and customize the system to suit your business needs. Best of all, you can connect your system the day your phones arrive. RingCentral suggests three scalable RingCentral Office plans, for 1, 4, 10, or 20 users, each with: Unlimited Calling Unlimited Faxing One toll-free and one direct-dial local number for voice and fax 1000 free toll-free minutes One direct-dial local number per user With larger plans, you also get unlimited extensions for multiple office locations. The toll-free number, dedicated fax line (plus fax to ) will mean your business is always completely and easily accessible. Additional Perks: Customer Service and Number Porting with RingCentral You can port your existing business number or create a brand-new vanity number for your business. You also get professional-grade IP phones that are ready to go, out of the box just plug them in and start calling. If you need help setting up the system, an account advisor can help you. If you need support later on, customer service and tech support are both available 24/7 (and they're free, too!). RingCentral stands behind their product with a 30-day, risk-free guarantee on their service (this means that you can cancel your service, return your phone - if it's in good working order - and get your money back. All of it.). Other stuff you should know about RingCentral Additional lines are $24.99 a user ($19.99 a user if you have more that 20). RingCentral does have a fair use limit on their unlimited calling plans: a 98% excessive use limit. That means that if you use more minutes than 98% of RingCentral customers with unlimited calling plans, you'll be charged the per minute rate for your calls above that threshold. 98% is a pretty high threshold, so you should be okay.

3 The best plan for Client will include the following: 1 Main Number 1 Dedicated Fax Number $74.98 per month plus taxes 2 Local Direct Dial Numbers 1 Additional number $4.99 per month plus taxes Total Estimated Cost to Client $79.97 per month plus taxes Available Devices can be found at: details.html Polycom IP $99 Polycom IP $129 Polycom IP $229 Total Estimated Expenses After Utilizing RingCentral: RingCentral for fax, local and long distance with an estimated cost of $ 80 per month $266 per month $224 per month

4 Fonality offers its customers flexibility. Fonality offers clients four basic business phone plans and business VoIP equipment. Standard Edition combines affordability and usability, but does not include as many complex features. Professional Edition includes more advanced features, like call screening and multiple "find me" functions. Call Center Edition is customized for call centers, allowing customers to control, understand, manage, and service the queue of calls. Fonality's ultimate offering is their premise- based Unified Agent Edition, perfectly suited for sales calls and advanced call management. It's got a high, one- time price tag, but it has everything. The appropriate Edition would give Client the following features: 2 Mid- Market Edition user lines 2 Toll- Free lines Fonality HUD Total Estimated Monthly Cost to Client $70 per month plus taxes Total Estimated Expenses After Utilizing Fonality: Fonality for local and long distance with an estimated cost of Online fax service like eextrmemfax 500 faxes $ 70 per month $ 4 per month

5 8x8, Inc. offers voice and video IP communications services that use existing high- speed Internet connections. 8x8 also offers VoIP features and quality phone service at a competitive cost. Providing both business VoIP solutions and residential VoIP solutions, 8x8 is highly committed to matching phone service plans for your communication needs. As one of the oldest and largest providers in the VoIP market, 8x8 has an advantage of experience and broad market share. That means that 8x8 can offer multiple tailored plans to meet your business needs: 8x8 has, appropriately, eight different plans, from Unified Communications plans, to Mobile Solutions, to SIP Trunking, and specific faxing plans. 8x8 also offers residential plans, all with a similar theme: freedom from minute limits. Each plan offers some variation on unlimited calling. Freedom Unlimited offers unlimited calls within the United States and Canada, Freedom Unlimited Global offers the same deal, but with unlimited calling to 40 frequently called nations around the world. Sign up for Freedom Annual to secure savings on unlimited calling for one year. The appropriate Edition would give Client the following features: Fax Metered Extension $14.95 per month 2 Toll- Free lines $ 9.98 per month 1 Virtual number $ 4.99 per month 2 Extensions $43.98 per month Total Estimated Monthly Cost to Client $73.94 per month plus taxes Total Estimated Expenses After Utilizing 8x8: 8x8 for fax, local and long distance with an estimated cost of $ 74 per month

6 Overview: RingCentral for fax, local and long distance with an estimated cost of $ 80 per month $266 per month $224 per month Fonality for local and long distance with an estimated cost of Online fax service like eextrmemfax 500 faxes $ 70 per month $ 4 per month 8x8 for fax, local and long distance with an estimated cost of $ 74 per month