Microsoft Office 365 Exchange Online Cloud
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1 Microsoft Office 365 Exchange Online Cloud 9/24/14 Jason K.
2 1. Instructions When a Distribution Group (or other migrated account) address bounces back with a message like the following: Delivery has failed to these recipients or groups: UCD-Ortho-AdminStaff The address you entered couldn't be found or is invalid. It may be due to a bad entry in your Outlook or Outlook Web App recipient AutoComplete cache. Use the steps below to clear the entry from the cache: Click New mail. In the To field, start typing the recipient's name or address until the recipient appears in the drop-down list. Use the DOWN ARROW and UP ARROW keys to select the recipient, and then press the DELETE key. Delete and retype the recipient's address, then try sending it again. For more tips on how to resolve this issue, see DSN code in Exchange Online. Diagnostic information for administrators: Generating server: BY1PR0501MB1176.namprd05.prod.outlook.com IMCEAEX- _o=mail_ou=exchange+20administrative+20group+20+28fydibohf23spdlt+29_cn [email protected] Remote Server returned ' RESOLVER.ADR.ExRecipNotFound; not found' Follow these steps first to try to correct it: 2
3 So what is auto-complete? The Auto-Complete List is a feature which displays suggestions for names and addresses as you start to type them in the To, Cc, and Bcc boxes. These suggestions are possible matches from a list of names and addresses from the messages that you have sent. Windows Outlook Mac OS Outlook 3
4 There might be entries that you want to remove, such as entries that are no longer current or accurate. To remove unwanted names, do the following: 1. Select the unwanted name or address by using the UP ARROW or DOWN ARROW key. 2. Click or press DELETE. 3. In order to the correct entry you will need to check/verify the name first, be sure to use the Global Address List, and not the older Offline Global Address List. The new Global Address List will have your new (correctly-working) Distribution List. 4
5 If this does not work, try to remove all names from your Auto-Complete list by doing the following: 1. Click the File tab. 2. Click Options. 5
6 3. Click Mail. MICROSOFT OFFICE 365 EXCHANGE ONLINE CLOUD 6
7 4. Under Send messages, click Empty Auto-Complete List. Microsoft URL on process 7
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