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1 Introduction Business growth generates more customers, more employees and an increase in revenue. By utilizing Sage software, you have a comprehensive and an end-to-end integrated system to consolidate core business functions: sales, marketing, finance, and operations. Swizznet takes ingenuity to the next level by providing a turn-key solution with access anytime, anywhere with zero IT headaches. Swizznet's secure and proven private-cloud hosting solution creates immediate access to your Sage software via the latest Citrix technology housed in our SSAE16 certified U.S. based data center. Our focus is to provide you with the best technology solutions, paired with exceptional customer support so that you can eliminate the need to setup and maintain your own in-house infrastructure. Sage Software in the Cloud Benefits for Your Business: Global access for unlimited users Unleash the power of the cloud with access at your convenience from any platform Including: Mac - PC - Mobile Our services include integration with business applications such as CRM to tailor solutions to your business needs We reduce the long-term costs and ongoing headaches of maintaining your own IT infrastructure by creating an effective and convenient system Your cloud is created and ready for use within a business day Obsessive Customer Care We Are Known for Our Superior U.S. Based Customer Service: Swizznet is a Sage Authorized Partner with extensive experience in providing customized accounting solutions in the cloud We are partnered with highly trained Sage consultants to help you every step of the way We are Sage certified and trained to ensure developing your cloud is seamless and reliable for your business Real-time monitoring of your system is included to ensure optimal performance and dynamic scalability Our 24x7 US based support team is here to help any time day or night. We are known for knowledgeable and responsive support team
2 Why Swizznet? Swizznet hosted Sage is your business solution to streamlining internal processes, reducing overhead and adding the ease and power of anytime, anywhere access. Speed Easy to Use, No Clunky Windows Mobile Optimized - Phones, Tablets One-Click Access from Desktop Seamless No-Hassle Printing - Mac/PC Dual/Multiple Monitors Automated Backups with Immediate Free Restores Drag & Drop File Transfer Latest Generation Enterprise Grade Hardware & Equipment End-to-End Mac Support Chromebook & Kiosk Access Swizznet % faster Other Providers SLOW Redundant SSAE16 Data Centers and Firewalls NO Local Admin Access NO Multi-factor Authentication Fully Managed Service for Performance Sync & Securely Share Files U.S. Based 24x7 Support Premium SLA NO Certified Sage Partner
3 Enterprise Grade Equipment Top of the line, best in class hardware and networking equipment to ensure a fast and reliable connection all day, every day. HP Compute Specifications HP C7000 Series Blade Chassis BL460gen8 Blades with Intel Xeon E5-2690v2 Processors 10G Networking NetApp SAN Top of the line FAS 8000 Series Enterprise Storage 8-Node Redundancy for Greatest Performance and High Availability Dual Controllers on Each Node Multi-Redundant Disk Array Very Latest Cluster OnTap Software Switching Arista Switches Fully Redundant Interconnected Design Ultra-Low Latency Designed for High Transaction Utilization (Bank Grade) Broadband/ISP 4 - Tier 1 ISP Providers to Provide Maximum Uptime and Reliability
4 Security & Disaster Recovery Disaster Recovery & Automated Backups PCI Compliant Enterprise Citrix XenApp Technology Granular User Controls At Swizznet, we re committed to providing you with the best cloud computing technology and tools to securely and reliably meet your business needs. Swizznet Standard & Express Swizznet Platinum Other Providers Offsite backup for 30 days 7 days Primary SSAE16 data center Secondary SSAE16 data center in geographically diverse location Real time data replication and virtual machine replication between SSAE16 data centers RPO SLA within 6 hours RTO SLA within 2 hours SLA 99.95% uptime guaranteed Only 99.5% Redundant firewalls with active intrusion detection Industry-Leading Citrix Technology with the Best Security and Reliability Available We use the very latest Citrix XenApp 7.6 technology with 256-bit encryption to provide our users with an experience that is both reliable and secure. Automated Offsite Backups All of your data on our system is backed up onsite and offsite once per day. Daily backups are available for 30 days. Secure SSAE16 SOC II Datacenters. Our systems are located in a secure SSAE16 facilities with natural and human disasters in mind. The facilities offer reliable connectivity, fast connection speeds, and virtually no downtime. We selected our data centers because their services, values, and expectations for high quality service are synonymous to the values we have at Swizznet. With our platinum packages, all systems are mirrored to a secondary SSAE16 data center in a geographically diverse location for true enterprise-grade disaster recovery and business continuity. Redundant Firewalls We run top-of-the-line firewall hardware, backed by a second tier. It there s ever problem with a firewall, another one immediately takes its place. Encrypted SSL Gateway and PCI compliant Our entire Swizznet system is covered by Site Safe SSL certification with a $1,000,000 user guarantee. We re PCI-compliant so you can safely process credit cards. Every month, we conduct port scanning, certified by Coalfire, to identify potential risks and ensure our highest safety levels are as good or better than online banking standards.
5 User Permissions and Controls. We setup special permissions so that each user is only able to see and access the information that is appropriate for them. User accounts can be immediately disabled when the need arises. Encrypted Drag and Drop Secure File Transfer Capability Our system allows you to easily drag and drop files via an encrypted connection between your local machine and your secure Swizznet storage drive. Multi-factor Authentication Optional Multi-Factor Authentication helps safeguard access to data and applications while meeting user demand for a simple sign-in process. It delivers strong authentication with a range of easy verification options phone call or text message allowing users to choose the method they prefer. MSPAlliance Accredited Swizznet has received accreditation under MSP Alliance s (MSPA) Managed Services Accreditation Program (MSAP). MSAP is the first program of its kind, specifically designed and created to provide customers with the assurance that the services provider they hire meets or exceeds the highest principles of quality in areas such as: financial stability, facilities, managed services practices, and customer satisfaction.
6 QUESTIONS? We are happy to help answer any questions you may have. Call or Holly, our hosted Sage solution specialist at: Holly Lotz Customer Success Manager x 405 hlotz@swizznet.com "Swizznet has been an outstanding business alliance. Swizznet has proven distinction by their friendly, prompt customer services and their excellent hosting solution. This is one service you cannot do without!" "Swizznet has revolutionalized the way we do business. It has allowed us to improve our work efficiency and provide superior customer service. Swizznet has provided us the ability to assist our client from anywhere, anytime." Getting Started Setup Time We can have your server setup and ready for testing in one business day. We include free setup support and training. The initial setup time per computer to install the Citrix receiver is approximately minutes. Internet Connection Requirements Users are required to have a minimum internet speed of 10 MG down and 3 MG up and we recommend that users ensure they have a good quality internet connection that receives at least a B score from pingtest.net. You can test your speed at speedtest.net. We are happy to provide a demo account upon request so you can test your internet connection and performance from all your various locations and devices in advance of placing your order. Billing Setup We are dedicated to earning your business every month, all services are month-to-month with no long term contacts. Billing is on a recurring monthly basis on the first day of each month to your preferred credit or debit card. Hosting and server costs will be pro-rated for users added mid-month. All thirdparty license fees are not pro-rated. A non-refundable setup fee will be charged upon receipt of order and commencement of work. Questions? To learn more about integrating Swizznet cloud hosting solutions for Sage software into your construction or contracting business, please contact CFO on the go today w w w.c f o o tg.net
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