How To Use Bok Financials Remote Corporate Capture Web Client

Transcription

1 REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 OVERVIEW Bank of Albuquerque - Bank of Arizona - Bank of Arkansas - Bank of Kansas City - Bank of Oklahoma - Bank of Texas - Colorado State Bank and Trust

2 OVERVIEW OVERVIEW Remote Corporate Capture Web Client (RCC Web Client) is a service which allows a user to scan all types of paper checks including business to business checks - and transmit the scanned images to BOK Financial Services for posting and clearing. With Remote Corporate Capture Web Client, BOK Financial Services can clear your customer s checks based upon images of the original items, instead of having to transport the original check all the way back to the bank for clearing. The following chapter has been designed to help you better understand BOK Financials Remote Corporate Capture Web Client product by further defining the following: Product Highlights & Benefits Understanding Checks and MICR Information Password Information License Information Pre-Log in Requirements PRODUCT HIGHLIGHTS & BENEFITS MULTIPLE CUSTOMER FIELDS Eight customer-defined fields are available for more specific information. DEPOSIT REVIEW Access deposit reports at the corporate level. Or, view images and input information at remote locations. DUPLICATE ITEM VERIFICATION Duplicate detection automatically identifies suspect items and allows you to view images of two items at once so you will know for sure if you have a duplicate item you are attempting to deposit. DEPOSIT CONFIRMATION NOTIFICATION Receive an notification when submitted deposit was received by the server when configured by User in the Preference settings. BROADCAST MESSAGE COMMUNICATIONS Ability to communicate timely within Web application for maintenance downtimes, upcoming system updates along with special service announcements. CONSOLIDATE BANKING RELATIONSHIPS Deposits can be consolidated into your BOK Financial Services account regardless of where your offices are located No Geographic Restrictions! IMPROVED AVAILABILITY & CASH FLOW No more trips to the bank! Deposits can be delivered to the bank via transmission, allowing you to take advantage of earlier availability deadlines. REDUCTION IN DEPOSIT DELAYS Deposit deadlines are more certain; weather-related and other transportation slowdowns and accidents no longer impact delivery of your check deposits. REDUCED COSTS Courier and transportation expenses related to check deposits can be eliminated or reduced. Rev

3 OVERVIEW BROADCAST MESSAGE COMMUNICATIONS Receive timely communications at log in for maintenance downtimes, upcoming system updates and special service announcements. UNDERSTANDING CHECKS & MICR INFORMATION Remote Deposit Capture can be used to deposit a variety of negotiable items including: Personal checks Business checks Cashiers/Certified/Official checks Money orders Traveler s Checks As long as the negotiable item is MICR encoded with a valid 9-digit routing and transit number, it can be deposited using Remote Corporate Capture Web Client. (No foreign bank, including Canadian drawn checks.) MICR (MAGNETIC INK CHARACTER RECOGNITION) At the bottom of every check is a line of characters encoded in magnetic ink. This line is called the MICR line. The pieces of information included in the MICR line may vary from check to check. The following image depicts a typical check, with the various parts of the MICR line labeled. Rev

4 OVERVIEW MICR (MAGNETIC INK CHARACTER RECOGNITION) CONTINUED The following fields may appear in the MICR line of a business check: FIELD SYMBOL DESCRIPTION Aux on-us Number EPC Number Route/tran sit Number None This is usually the check number. It is often included on commercial checks, but never on personal checks. The format of this field varies, and may contain numbers, spaces, and dashes. It is denoted by the on-us symbol. The on-us symbol is displayed as a forward slash (/) in the item grid. You must enter a capital O or a forward slash (/) in place of the on-us symbol. The on-us symbol does not have to be included in the scanned value for this field. This is a code assigned to the item if it has previously been processed electronically. This is usually blank, but if present, it appears between the aux on-us number and route/transit number. This is the eight- or nine-digit route/transit number for the bank. This field is required. Eight-digit route/transit numbers are allowed only for deposit slips. Monetary items must have a nine-digit route/transit number. The route/transit number starts with a 0, 1, 2, or 3 and may contain only numbers, unless it is an eight-digit route/transit number, in which case it may contain a dash (entry of the dash is optional). It is denoted by the routing symbol. The routing symbol does not have to be included in the scanned value for this field. Bank on-us Number This includes the account number and in some cases the check number. Account numbers included in the bank on-us field vary in format, and may include numbers, spaces, or dashes. Enter the account number exactly as it appears on the item. It is denoted by the on-us symbol. The on-us symbol is displayed as a forward slash (/) in the item grid. You must enter a capital O or a forward slash (/) in place of the on-us symbol. Rev

5 OVERVIEW CHANGING YOUR PASSWORD FIRST TIME USERS If this is the first time the login ID has been used, the password change screen will automatically appear and you will be prompted to change your password. 1. Enter your Old Password, New Password and New Password again for confirmation purposes. 2. Click OK ONGOING USERS If your existing password has expired or you have locked yourself out of the program, a message appears to inform you that your password has expired and asks you if you would like to change it now. In either situation, your password must be changed in order to log in to the application in the future. 1. At the password change prompt, click Yes. The Change Password window appears. 2. Enter your current password in the Old Password field 3. In the New Password and Confirm Password fields, enter a new password. You will use this password every time you log in to Remote Corporate Capture Web Client 4. Click OK LOCK OUTS At times, you may lock yourself out of Remote Corporate Capture Web Client due to one of the following reasons: Entering the incorrect customer login more than three (3) times Entering the incorrect password more than three (3) times In the event you have been locked out of Remote Corporate Capture Web Client, please contact your Commercial Client Services Representative to have your User ID and Password reset. PASSWORD TIPS Passwords must be changed every 30 days. You will begin receiving reminder notifications 5 days prior to your password expiration date Each password must be a minimum of 8 characters and a maximum of 15 characters long and should contain at least two (2) numeric values A previous password may only be used every 90 days Each user will be asked to change their password upon initial login Rev

6 OVERVIEW LICENSES When you log into Remote Corporate Capture Web Client, it is assigned a license by the NetCapture Platform. The license tracks usage for billing purposes. Licenses are assigned based on bank organization and workstation. For example: If a user is submitting deposits only to ABC Bank from one workstation, only one license is required. If a user is submitting deposits to ABC Bank and DEF Bank from the same workstation, then two licenses are required. If a user is submitting deposits for ABC Bank from two different workstations, then two licenses are required. The number of accounts for each individual bank has no bearing on the number of licenses required (each company may use multiple bank accounts at one workstation and still use only one license as long as all accounts belong to the same financial institution). Licenses are automatically generated as needed whenever you log into Remote Corporate Capture Web Client. BOK Financial Services is responsible for managing license distribution. WEB CLIENT LOG-IN Before logging in to Remote Corporate Capture Web Client for the first time, each user should have completed the following steps: System Requirements Verified. System requirements have been verified on all workstations scheduled to install the Remote Corporate Capture Web Client software. Received User Name & Password Letters. Welcome and Web Client Quick Install Guide has been received. Software Configurations have been Completed. Using the information in the above documents, follow the steps to successfully access the Remote Corporate Capture Web Client. Your Implementation Coordinator can assist you, if needed. Check Scanner was Successfully Installed. After the configurations were completed, your Implementation Coordinator assisted you with installing your scanner. User Preferences. Configure your display options, Deposit Confirmation address and text printed on checks (only if scanner has an ink cartridge). Making a Deposit. Contact your Implementation Coordinator to assist you in making your first deposit via Remote Corporate Capture Web Client. Rev

7 FIRST LOG-IN & SCANNER INSTALLATION Bank of Albuquerque - Bank of Arizona - Bank of Arkansas - Bank of Kansas City - Bank of Oklahoma - Bank of Texas - Colorado State Bank and Trust

8 FIRST LOG-IN & SCANNER INSTALLATION LOGGING IN TO REMOTE CORPORATE CAPTURE WEB CLIENT Standard Log-in Process Follow the steps to log-in to the system: 1. Open your browser and navigate to the URL provided by the Bank, to access Remote Corporate Capture Web Client. 2. In the User Name field, enter your user name exactly as it was provided to you by the Bank. Then enter your Password in the Password field. User Names and passwords are case sensitive. First Time Log-in Process The first time you log in to Remote Corporate Capture Web Client, you will be prompted to perform some tasks to set up the scanner, client, or password. After the first login, you should not be asked to set up any additional software or settings. 1. In the User Name field, enter your user name exactly as it was provided to you by the Bank. Then enter your Password in the Password field. User Names and passwords are case sensitive. 2. Because this is your first time logging in, a page appears that prompts you for a new password. Continue the following steps to create a new password. a. In the Old Password field, type your current password. b. In the New Password and Confirm Password fields, type the new password. c. Click Submit. NOTE: Remote Corporate Capture (RCC) Web Client allows you to be logged in at only one workstation at a time. If you need to switch workstations, you must log out at your current workstation first. While using RCC Web Client, do not open another Internet Explorer window. This could cause errors. Rev

9 FIRST LOG-IN & SCANNER INSTALLATION LOGGING IN TO REMOTE CORPORATE CAPTURE WEB CLIENT (CONTINUED) Install ActiveX Control Once you log-in to Remote Corporate Capture Web Client, the Start Deposit page opens. If you do not have a current Java Runtime Environment (JRE) installed on your computer, Internet Explorer will prompt you to install the ActiveX control for the JRE. The prompt appears at the top of the browser window in a yellow bar. 3. If you receive the prompt, do the following: d. Click the yellow bar. A pop-up menu appears. e. Click Install ActiveX Control. A security warning appears asking if you want to install the JRE software. NOTE: If you have questions or concerns about installing the JRE, contact your system administrator. 4. Click Install. The J2SE Runtime Environment installation wizard appears. 5. Follow the prompts to complete installation of the JRE. When installation completes, your browser window will automatically be closed. NOTE: If your browser does not automatically close, manually close all browser windows and then restart the browser before continuing. 6. Open your browser and log in to Remote Corporate Capture Web Client. Wait while the application initiates. Rev

10 FIRST LOG-IN & SCANNER INSTALLATION SCANNER INSTALLATION PROCESS After you first log-in to Remote Corporate Capture Web Client, a dialog box appears to begin the scanner installation process. IMPORTANT: To complete the scanner installation process, you must be logged in as an administrator. If you are not logged in as an administrator, you should click Cancel, close the application, and have an administrator log in to continue with the setup process. 1. Click Next to continue with scanner installation. A warning message appears. 2. Ensure your scanner is powered off or disconnected from your computer, then click Next. 3. A dialog box appears that has a drop-down box from which you can select your scanner model. 4. Select your scanner model from the drop-down box, then click Next. 5. A dialog box appears that has a link from which you can download the scanner drivers. 6. Click the Download the Scanner Installer link. Rev

11 FIRST LOG-IN & SCANNER INSTALLATION SCANNER INSTALLATION PROCESS (CONTINUED) 7. A warning message appears. 8. Click Run. 9. Two scanner driver installation messages appear. 10. A dialog box appears reminding you to have to your scanner connected and on. 11. Click Next on the scanner driver download dialog box. 12. A message appears prompting you to connect your scanner and power it on. 13. Connect your scanner to your computer and then switch the power to ON. 14. Wait a few moments until the scanner has completed its Initialization process. 15. Two pop-up messages will appear on the right side of the Windows task bar. The first states that new hardware has been detected. The second states that the hardware is ready to be used. Wait until BOTH of these message have appeared before proceeding. 16. Click Next. A message appears to inform you that installation was successful. 17. Click Finish. The first time setup process is complete. You can now begin creating a new deposit. Rev

12 FIRST LOG-IN & SCANNER INSTALLATION DISABLE THE USB POWER MANAGEMENT FEATURE Next, disable the USB Power Management Feature to prevent the computer from turning off the USB device to save power. To be used for all scanners, except for Digital Check TS230/TS240 and TS4120. From your computer s desktop, right-click on the My Computer icon and select Properties from the pop-up menu. From the System Properties dialog, select the Hardware tab, and click the Device Manager button. In the Device Manager window, expand the Universal Serial Bus Controllers list. From this list, double-click the first USB Root Hub listed. From the USB Root Hub Properties dialog, select the Power Management tab. Click the Allow the computer to turn off this device to save power check box to clear the check mark and disable this option. Click OK Repeat this process for each USB Root Hub in the list. When you have disabled this option for each USB Root Hub, close the Device Manager dialog and click OK to save your changes and close the System Properties dialog. Restart your computer. The scanner is now installed and ready for use. Rev

13 FIRST LOG-IN & SCANNER INSTALLATION SCANNER GENERAL MAINTENANCE AND CLEANING Over time, ink, dirt and dust particles will collect on the scanner rollers and document track. Therefore, it is necessary to clean these areas on a regular basis to assure reliable performance. Cleaning and Maintenance Supplies List Ink Jet Cartridges - Digital Check CX30, TS230, TS240 and TS4120 is standard HP C6602A cartridge available at most office supply stores - Typical yield is from 5 to 7 million characters Compressed air can Isopropyl alcohol Cleaning pads/swabs Cleaning cards NOTE: Supplies (cleaning and inkjets) may be purchased directly from Digital Check at the below website. As a service to our customer, they are also available to purchase from the Bank. Digital Check Scanner: Cleaning Kit consist of one box of 25 cleaning cards and 6 cleaning swabs Cleaning Cards Box of 25 cleaning cards only (the bank only offers 10) Determine your cleaning frequency by monitoring typical check or document mis-feed rates. When you notice this rate starting to increase, consider that as the typical interval to run through the cleaning procedures. This varies by number and type of checks and by the environment. Digital Check TS 215 or CX30 1,000 to 2,000 checks Digital Check TS 230 or TS 240 3,000 to 5,000 checks Cleaning Steps: 1. Use compressed air to clean the document track. You may need to remove the center or outer covers to check for other debris that may have entered the scanner. Using two hands pull straight up on the center and left side covers removing the rear right cover. When replacing covers, make sure all are seated securely so not to cause checks to jam or fish-tail when scanned. Caution: The compressed air cans contain a liquid based propellant that, if the can is tilted or shaken during use, can cause some of the liquid to be sprayed onto the surface being dusted. This can cause a film to develop, especially on the CCD bar lens. Take care to keep the can level when blowing out the optics area by bending the nozzle instead. 2. Rollers Use saturated swabs or cards to scrub the build up of any ink and dirt that might have accumulated on the rollers. NOTE: When using the swabs or cleaning card you may use the RCC application to run the scanner during the cleaning cycle. Rev

14 FIRST LOG-IN & SCANNER INSTALLATION SCANNER GENERAL MAINTENANCE AND CLEANING (CONT.) 3. Scan Head and Camera Faceplates This is only performed when document images are unclear, distorted or have a dark line laterally through every image. Use the saturated cards or cloth to clean the faceplate. Video instructions are available for via your Commercial Client Services Representative or other Bank personnel. Rev

15 FIRST LOG-IN & SCANNER INSTALLATION EXITING REMOTE CORPORATE CAPTURE WEB CLIENT To exit Remote Corporate Capture Web Client, click the Logout tab at the top right corner of the screen. If any deposits are still being transmitted to the Bank when you log out, or if an error occurs and a deposit is not successfully completed before the system is closed, the transmission will automatically be suspended and resumed the next time you log in. Rev

16 SETTING USER PREFERENCES Bank of Albuquerque - Bank of Arizona - Bank of Arkansas - Bank of Kansas City - Bank of Oklahoma - Bank of Texas - Colorado State Bank and Trust

17 SETTING USER PREFERENCES CHANGING YOUR PASSWORD You can change the password you use to log into the Remote Corporate Capture Web Client. If you are using external authentication with user certificates, you cannot change your password here. To change your password, follow these steps: 1. Log in to Remote Corporate Capture Web Client. 2. Click the User Preferences tab. The User Preferences window opens. 3. Click the Change Password button. The Change Password window opens. 4. In the Old Password; field, enter your current password. 5. In the New Password and Confirm Password fields, enter your new password. You will use this password every time you log into Remote Corporate Capture Web Client. 6. Click Submit. Your password has now been changed. It will remain valid for the period of time configured, after which the application will prompt you to change it during log-in. Rev

18 SETTING USER PREFERENCES CONFIGURING DISPLAY OPTIONS Remote Corporate Capture (RCC) Web Client allows you to configure the display of items on the Deposit page. You can specify which scanned items and which fields of scanned items appear. The Display Options do not affect how items are displayed on other pages in RCC Web Client. Configuring the Display of Items Item Display default settings show either all scanned items or only scanned items that need repair each time start scanning a new deposit. To configure display of items, follow these steps: 1. In the Display Options section of the User Preferences window, click the appropriate radio button to configure your display. The options are as follows: Show All Items Displays all scanned item information Items for Repair Only Displays only the scanned items needing Repair 2. Click Submit. Each time you start a new deposit, the Deposit page will use the settings you specified. Configuring the Display of Fields To configure the display of fields, follow these steps: 1. In the Custom Options section of the User Preferences window, click the appropriate radio button to configure your display. The options are as follows: Show MICR line fields Displays the Route/Transit and Bank On- Us information from the MICR line of the scanned item. You can view the Aux On- Us and EPC fields in the Item Detail page. Show custom fields Displays up to two custom fields configured by the Bank. Don t show MICR or custom fields Displays Status, Item, Type, ACH, Amount, and Message fields only. 2. Click Submit. Rev

19 SETTING USER PREFERENCES CONFIGURING TEXT PRINTED ON ITEMS If your scanner is equipped with an inkjet printer, the scanner can print some information on the back of each item. You can configure the text that is printed on the back of items when they are scanned. The number of characters you can print on the back of the check may be limited by the physical size of the check. The total number of characters available for printing on the back of an item varies by scanner type as demonstrated below: DC CX30: 38 Characters DC TS230/240: 45 Characters DC TS4120: 45 Characters To change the text printed on items, follow these steps: 1. Click the User Preferences tab. The User Preferences window opens. 2. Check the boxes for the information you want to Print on the back of items when they are scanned. You can print any of the following: Deposit Number The identification number assigned to the current deposit by the RCC Web Client Platform server. Item Number The identification number assigned to the Current item by RCC Web Client Customer Name The name of the customer for which RCC Web Client is configured (for example, your company name). Current Date The date and time the item was scanned. The format is: DAY MON DD HH:MM:SS TMZ YYYY User Defined Text If you select this option, enter up to 10 characters to print on the item. You can use letters, numbers, and special characters. 3. Click Submit. NOTE: Each Web Client User will need to set preferences as they are not automatically installed by the Organization. Rev

20 SETTING USER PREFERENCES DEPOSIT CONFIRMATION NOTICE SETTING Whether set when prompted at the start of your deposit or in the User Preference tab, you have the options of receiving an deposit receipt notification, after your deposit has been submitted. To receive a deposit confirmation or change the address, click on the User Preferences Tab and enter the address the confirmation will be sent to. Next, confirm that the address is correct by re-entering it. Once the address has been submitted, you can start receiving deposit confirmations. Prompt User Preference Tab Rev

21 DOWNLOADING THE SCANNER DRIVER REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 SETTING USER PREFERENCES An Administrator can manually download and install the scanner drivers. You may need to do this if you experience problems with your scanner. Also, if you are switching scanner from one scanner model to another, you must manually uninstall the existing scanner drivers and then install the correct drivers for your new scanner. Removing Scanner Drivers To remove the existing scanner drivers, follow these steps: 1. Log out of Remote Corporate Capture Web Client and close Internet Explorer. 2. Go to Start > Control Panel > Add or Remove Programs. 3. Select NetCaptureScannerDrivers and click Remove. NOTE: If you feel uncomfortable removing this application, or you cannot find the application, contact your IT personnel. Follow the prompts to remove the scanner drivers. Once you completed the process, continue with the next section to install new scanner drivers. Installing Scanner Drivers To download and install the scanner drivers, follow these steps: 1. Click the User Preference tab. The User Preference window opens. 2. Click the Download the Scanner Installer link. A dialog box appears to begin the scanner installation process. 3. A dialog box appears to begin the scanner installation process. 4. Click Next to continue with scanner installation. Rev

22 SETTING USER PREFERENCES DOWNLOADING THE SCANNER DRIVER (CONTINUED) IMPORTANT: To complete the scanner installation process, you must be logged in as an administrator. If you are not logged in as an administrator, you should click Cancel, close the application, and have an administrator log in to continue with the setup process. 5. A warning message appears. 6. Ensure your scanner is powered off or disconnected from your computer, then click Next. 7. A dialog box appears that has a drop-down box from which you can select your scanner model. 8. Select your scanner model from the drop-down box, then click Next. 9. A dialog box appears that has a link from which you can download the scanner drivers. 10. Click the Download the Scanner Installer link. 11. A warning message appears. 12. Click Run. Rev

23 SETTING USER PREFERENCES DOWNLOADING THE SCANNER DRIVER (CONTINUED) 13. Two scanner driver installation messages appear. 14. A dialog box appears reminding you to have to your scanner connected and on. 15. Click Next on the scanner driver download dialog box. 16. A message appears prompting you to connect your scanner and power it on. 17. Connect your scanner to your computer and then switch the power to ON. 18. Wait a few moments until the scanner has completed its initialization process. 19. Two pop-up message might appear on the right side of the Windows task bar. The first states that new hardware has been detected. The second states that the hardware is ready to be used. Wait until BOTH of these message have appeared before proceeding. 20. Click Next. A message appears to inform you that installation was successful. 21. Click Finish. The scanner driver is installed. Rev

24 MAKING A DEPOSIT Bank of Albuquerque - Bank of Arizona - Bank of Arkansas - Bank of Kansas City - Bank of Oklahoma - Bank of Texas - Colorado State Bank and Trust

25 MAKING A DEPOSIT DEPOSIT SLIP VERSUS CONTROL BALANCE When setting up Remote Corporate Capture Web Client, you are given an option of how you would like to submit your deposits: 1. Use a Deposit Slip to open your transmission 2. Use a Virtual Deposit Slip to open your transmission (also known as Control Balance ) 3. Use either option Using a Deposit Slip Key points to remember when using a Deposit Slip include: If the user is required to use a deposit slip, a message appears stating the user must scan the deposit slip as the first item in the deposit. If you do not scan it as the first item, you will have to go through an extra process to adjust and balance the deposit. Click OK to scan the deposit slip. If using a deposit slip is optional, a message appears asking whether the user plans to use a deposit slip for this deposit. Click Yes to use a deposit slip or No to submit only monetary items. If deposits slips are not configured, no message appears. Using a Virtual Deposit Slip or Control Balance A Virtual Deposit Slip or Control Balance is the total amount for the deposit, and is used to let the user compare an expected total to the final total of actual deposited items. Key points to remember when using Control Balance include: The Control Balance (and the total amount of the deposit) cannot exceed $99,999, If you do not enter a decimal, Remote Corporate Capture Web Client assumes a decimal is present at the end of the entered amount. For example, if you enter 1000, Remote Corporate Capture reads the amount as $ Enter the Control Balance in this box and click OK. STORING & DESTROYING ORIGINAL CHECKS It is very important procedures be established within your organization for the storing of original checks followed by a destruction policy. Once scanned, original checks should be stored in a secure location long enough to ensure the check has had time to clear the bank of first deposit, i.e. 14 days. After the pre-determined timeframe, original checks should be destroyed in a manner adopted by your organization. Rev

26 STARTING A NEW DEPOSIT REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 MAKING A DEPOSIT Now that you have logged-in to Remote Corporate Capture Web Client, it is time to make a deposit. To ensure optical performance, it is recommended that all other applications be shut down prior to starting the deposit. To start a new deposit, do the following: 1. Calculate a total of all checks prior to starting the deposit. This number will be entered when the program requests the deposit slip total or control balance total. Note: To reduce transmission time and simplify balancing, please limit your checks to a maximum of 100 per deposit transmission. 2. Endorse all checks prior to scanning. This will ensure the endorsement is captured during the scanning phase. 3. Click the Start Deposit Tab to begin a new deposit. 4. Select the customer account to which you want to make a deposit. 5. Insert the deposit item(s) into the input slot of the scanner. If your system is configured to require a Control Balance, the Enter Control Balance window appears. If a Deposit Slip is required instead, the Deposit Slip must be the first item scanned of each deposit. Guidelines for loading checks into the scanner: o o Loading only a couple checks: (Note: The location where checks will be aligned is dependent on which scanner is being used.) 1. Align the front edges and the bottom of the items so that the bottom left hand corners of the checks are all even. 2. Load the items into the hopper and push forward until they reach the initial rollers and then stop. (Do not jam the checks into the scanner). 3. After the checks have stopped, pull them back far enough that they are next to the rollers, but not touching. 4. Begin scanning. Loading a larger group of checks: (For Automatic Feed Scanners) 1. Digital Scanner: The TS 230 models hold up to 25 checks in the hopper and the TS 240 models will hold 100 checks, the deposit slip will be the first item scanned. 2. Align the front edges and the bottom of the items so that the bottom left hand corners of the checks are all even. 3. Load the items into the hopper and push forward until they reach the plastic guide and stop. Rev

27 MAKING A DEPOSIT STARTING A NEW DEPOSIT (CONTINUED) 4. Leave the checks in this position, making sure that the front edges of the checks are lined up. 5. Begin scanning. Note: At times, scanning may stop during a batch. At this point, try pressing the scan button again, and scanning should resume. If it does not, realign the front edge of the checks and load according to the instructions above. Rev

28 MAKING A DEPOSIT SCANNING ITEMS As the user begins to scan, all MICR information from the check is automatically read and populated in the item grid below the scanned image. In addition, the item amount will also be read from the courtesy amount field of the check and populated in the Amount column on the item grid. What is displayed in the item grid depends on how your user preferences are configured. In addition to the MICR and amount information, there may be up to two custom fields on the Deposit screen that have been defined by the Bank. These fields may be required or optional. If they are required, you will not be able to complete the deposit without entering the required information in the Item Detail screen. The following diagram explains the functionality of Remote Corporate Capture Web Client along with providing an example of an actual scanned item. The Item Grid displays item information Complete or cancel the deposit NOTE: When an aux-on-us value is input for an account that has not been configured for an aux-on-us default value, the following message will appear: There is no aux on us value associated with this account. The message does not require any further action or confirmation. Please continue with the deposit process. Rev

29 UNDERSTANDING THE DEPOSIT DASHBOARD PROCES REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 MAKING A DEPOSIT The Deposit Dashboard appears in the upper-right corner of the Deposit and Item Detail screens. The Dashboard provides information about the deposit you are currently processing. The following information appears in the Deposit Dashboard: Total Amount The sum of the debit items that have been successfully scanned. Control Balance The sum of the debit items that you entered for the deposit when starting the deposit. This field appears only when a control balance is required or a deposit slip is used. Difference The difference between the Total Amount and Control Balance. This field appears only when a control balance is required or a deposit slip is used. Items Scanned Number of items currently scanned for this deposit. (The maximum deposit item limit increased to 299 items.) Items Needing Repair Number of items in which the system has found errors that need user intervention. Items Not Yet Viewable The number of items that have been scanned but are still being processed and sent to the server. Comments Displays system messages, deposit messages, and then the status of deposits that are being processed. The information displayed in the Dashboard depends on the configuration of the account. For example, if the account is configured not to use a control balance or deposit slip, the Control Balance and Difference entries will not appear in the Dashboard. The system updates the Deposit Dashboard as scanned items are validated and amounts are added for each item. When all items are processed, validated, and the Total Amount is equal to the Control Balance amount so that the Difference is zero (i.e., the deposit is in balance), the deposit can be submitted. Rev

30 MAKING A DEPOSIT UNDERSTANDING DEPOSIT AND ITEM NUMBERING As you scan items and create deposits, Remote Corporate Capture Web Client assigns identification numbers to each item and deposit. The numbers are assigned sequentially. However, all users are on the same sequential numbering system and sequential deposit numbers and item numbers are assigned as users scan items and submit deposits. DEPOSIT NUMBERING Deposit numbers are assigned by the server that hosts the Remote Corporate Capture Web Client application. The number for a new deposit is assigned based on the number of the last deposit that was submitted to the server. For example, say you have just completed deposit number 3. Before you start your next deposit, another user in your organization initiates a deposit. In this case, the other user s deposit is numbered 4. Your deposit will be numbered 5. ITEM NUMBERING Item numbers are assigned based on deposit, starting at 1 for each new deposit, and continuing sequentially. The item is also assigned a number by the server that makes each item unique to your organization. The unique server-assigned number is not displayed on the Deposit page, but is displayed in reports. Rev

31 MAKING A DEPOSIT DEPOSIT SCREEN Other than the custom fields, only the amount field may be edited on the Deposit screen. If a scanned field is incorrect in the Deposit screen, the field is highlighted in red to indicate that there is an error. On the Item Detail screen, errors display in red. NAVIGATING THE ITEM INFORMATION FIELDS In the Deposit screen, the item grid row that is currently selected is highlighted. Items with errors have a red "x" in the Status column. Note: After a cell is edited, the correction must be confirmed/validated by using the <enter> or <arrow> keys. The "active cell" is the cell that is currently selected for editing. The cell has a blinking cursor and the row is shaded green. Every time you leave a row (using any of the available navigation methods); the item is validated to determine whether it can be accepted or whether it still has errors. When an item has been validated and accepted as error-free, the word "OK" appears in the Status column in the grid for that item. AUTOMATIC APPROVAL In cases where an item is scanned and validated by the application, and requires no user intervention, the item may be automatically approved. When an item has been validated and accepted as errorfree, the word "OK" appears in the Status column in the grid for that item. MAKING CHANGES TO AN ITEM S DATA As a general rule, fields on the item information tabs accept only basic ASCII characters, or those characters found on your keyboard. Some fields have additional restrictions; for example, they may accept only certain special characters. Any such restrictions are specified in the following instructions for editing the fields. Items that require repair have fields highlighted in red. Rev

32 DEPOSIT SCREEN (CONTINUED) REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 MAKING A DEPOSIT VERIFYING AND EDITING SCANNED ITEMS The Deposit and Item Detail window is used to verify and edit the information for a scanned item. The scanner captures a check image and MICR line information. However, some manual editing is usually required. You may do the following while verifying and editing items: If the scanner is able to read the information in the MICR line, the scanned information appears in the fields below the check image. Aux on-us Number EPC Number Route/Transit Number Bank onus Number Encoded Amount (this may or may not appear on an item) FIELD SYMBOL DESCRIPTION Aux on-us Number This is usually the check number. It is often included on commercial checks, but never on personal checks. The format of this field varies, and may contain numbers, spaces, and dashes. It is denoted by the on-us symbol. The on-us symbol is displayed as a forward slash (/) in the item grid. You must enter a capital O or a forward slash (/) in place of the on-us symbol. The on-us symbol does not have to be included in the scanned value for this field. EPC Number None This is a code assigned to the item if it has previously been processed electronically. This is usually blank, but if present, it appears between the aux on-us number and route/transit number. Route/transit Number This is the eight- or nine-digit route/transit number for the bank. This field is required. Eight-digit route/transit numbers are allowed only for deposit slips. Monetary items must have a nine-digit route/transit number. The route/transit number starts with a 0, 1, 2, or 3 and may contain only numbers, unless it is an eight-digit route/transit number, in which case it may contain a dash (entry of the dash is optional). It is denoted by the routing symbol. The routing symbol does not have to be included in the scanned value for this field. Bank on-us Number This includes the account number and in some cases the check number. Account numbers included in the bank on-us field vary in format, and may include numbers, spaces, or dashes. Enter the account number exactly as it appears on the item. It is denoted by the on-us symbol. The on-us symbol is displayed as a forward slash (/) in the item grid. You must enter a capital O or a forward slash (/) in place of the on-us symbol. Rev

33 DEPOSIT SCREEN (CONTINUED) REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 MAKING A DEPOSIT The Deposit screen allows you to edit the amount field and the displayed custom fields for each item in the deposit. You may need to manually enter the amount for each item unless it is included in the MICR line of the check. However, if the CAR capability has been enabled, the system will attempt to read the courtesy amount area of the check and place that amount in the amount field. AMOUNT FIELD CAR will read the amount field, but you may need to edit the amount if CAR is not certain the amount recorded is correct. ADDITIONAL FIELDS In addition to the fields for the item s MICR information, there may be up to two other custom fields on the Deposit screen that have been defined by your financial institution. These fields may be required or optional. Contact your Commercial Client Services Representative for details. NOTE: Additional fields can be alpha, numeric or currency field types. Following are the number of characters based on field type: Alpha: 80 Characters Numeric: 80 Characters Currency: 10 Characters ITEM DETAIL TAB To edit an item in the Item Detail page, follow these steps: 1. You can open the Item Detail page by clicking the OK or X to the left of an item in the grid or by selecting the Item Detail tab. The Item Detail page displays each scanned item individually and allows you to edit all of the MICR information for that item and any custom fields configured by your financial institution. 2. After making necessary changes, do one of the following: To revert your changes back to the original entries, click Reset. To accept the changes and open the next item, click Next Item. To accept the changes and open the next item that needs repaired, click Next Repair. If you made changes to an item and it still has errors, it will continue to reappear in the cycle of items (as you click Next Repair) until it has no errors. When all items have been repaired, clicking on Next Repair returns you to the Deposit page. Once all necessary changes are made in the Item Detail page, you can return to the Deposit page and submit the deposit. Rev

34 MAKING A DEPOSIT MAKING AN ITEM INELIGIBLE FOR ACH PROCESSING All scanned monetary items are automatically eligible for Automated Clearing House (ACH) processing. If there is a particular item that should NOT be processed as an ACH item, you can mark that item as ineligible for ACH by checking the check box in the "no-ach" column of the item grid for that item. When a check mark appears, it means the item cannot be processed as an ACH item. You cannot mark a deposit slip as ineligible for ACH processing. If you are not familiar with ACH and have not been informed of the policies for processing ACH items, you can leave the default for each scanned item. NOTE The "no-ach" column appears only if your system has been configured to use this functionality. If you have a deposit Pr Click the No ACH check box to indicate that the item should not be included in ACH processing. ACH CHECK CONVERSION PROCESSING (ARC & BOC) Clearing deposited items via ACH with the Accounts Receivable Entry (ARC) or Back Office Conversion (BOC) SEC codes require a special configuration by the Bank, a current signed ACH agreement and an in depth knowledge of the ACH guidelines. If configured, only eligible items as dictated by NACHA will be converted. Clients configured to clear via ARC or BOC will display the no-ach check box. If there is a particular item that should NOT be processed as an ACH item, you can mark that item as ineligible for ACH by checking the check box in the no-ach column of the item grid. When a check mark appears, it means the item cannot be processed as an ACH item. The deposit slip is ineligible for ACH processing and can not be marked. A BOC SEC code is used for items presented in person at the point of purchase or a bill payment location and is a consumer type check. You must display notification of check conversion, as well as, provide notification on the returned receipt. If the customer gives notice that the item should not be converted, special handling of the check item will ensure that the item is flagged for no-ach when scanned. An ARC SEC code is used for items presented via a lockbox or drop box. Notification of conversion is made with a message on a mailed invoice or statement. Customers using ARC will provide and file opt-out information for those clients indicating no ACH conversion on their items. For items clearing via ACH, the check becomes the source document as it is providing the MICR line information used for the electronic submission. Additional guidance and regulations may be found at and Rev

35 MAKING A DEPOSIT CHANGING AN ITEM S TYPE When items are scanned, they are assigned a type. There are two types of items: DS: Deposit Slip DR: Monetary item the item type appears in the Type column of the item grid. NOTE The option to assign the DS type to an item is ONLY available if you have requested during setup that your workstation use deposit slips. There can only be one "DS" type item in a deposit. Do the following to assign a new item the "DS" type: To change the current "DS" type item to a "DR" type item, click in the Type column for that item and select "DR" from the drop-down box. 1. Scan the deposit slip as the first item in a deposit, and as such, the first item is automatically assigned an item type of "DS." However, if you accidentally scan the deposit slip later in the deposit, you can change the items types so that the deposit slip shows the correct item type. The Type drop-down menu lets you select whether the item is a deposit slip (DS) or debit record (DR). 2. Next, locate the item to which you want to assign a "DS" type. Click the drop-down box in the Type column for that item, and then select "DS" from the drop-down box. Note that when you change an item s type, the amount of that item is either added to or subtracted from the item total, as appropriate. Pay attention to the effect that changing an item s type has on the item total for balancing purposes. Rev

36 MAKING A DEPOSIT VIEWING ITEM IMAGES When an item is scanned, the original front image appears in the main Images part of the window. To view the front, back, front stamped, or back stamped image, select the corresponding tab at the top of the window. ZOOMING IN ON AN IMAGE To zoom in on an image, click the Full Size Image button: A menu appears giving you the option of zooming the entire image, just the amount, or just the MICR line: The selected image or portion of the image is enlarged for better readability. Click the zoom standard button: scan size. to return to the default image TEXT PRINTED ON ITEMS DURING SCANNING If your scanner is equipped with an inkjet printer, the scanner can print additional information on the back of each item, such as the deposit number and item number. This provides a reference for you when managing paper items. You can configure exactly what information is printed on the back of items. The printing is captured in the original back image. See additional instructions under section User Preferences. REJECTING & RESCANNING ITEMS If the initial scan produced an unacceptable image of the item or MICR line errors, you can reject and rescan it. Because items quickly leave the control of the scanner when in the scanning process, the rescanning process is more manual. Do the following to rescan an item: Rejected items are not included in the deposit. When rejecting an item, you must reject the scanned item in the deposit and you must also locate the paper item and remove it from the deposit. To reject an item, follow these steps: 1. Click the Delete icon: on the item s row. The Reject Item confirmation dialog box opens. 2. Click Submit. In the Scan window, the row for the rejected item is grayed-out. 3. In the stack of paper items, locate the item you just rejected and remove it from the deposit. If the item requires rescanning, place it in the input slot of the scanner. 4. Click the Scan button: 5. Edit the item as needed. Rev

37 MAKING A DEPOSIT REJECTING ITEMS When using Remote Corporate Capture Web Client, there may be a need to reject an item for one of the following reasons: There were problems with the initial scan that cannot be corrected by rescanning the item. For example, an item should be rejected if it was scanned in upside-down or backwards, is folded or crooked, or if two items were scanned simultaneously. You suspect the item is fraudulent, or if there are problems with the item that will prevent it from being deposited, such as a missing signature, etc. Rejected items are not included in the deposit. Also, they are not stamped; they are still negotiable items. NOTE If you have a deposit that has only one item, which is rejected, the entire deposit will be cancelled. The fields on this tab are only required to be completed if a FILTERING ITEMS As items are scanned, they populate an item grid in the bottom half of the Deposit screen. Which items you see depends on how your user preferences are set up. The Filter button: on the top left side of the Deposit screen allows you to toggle the item grid view to show all items your user preferences are configured to allow you to see, or only those items needing repair. Rev

38 MAKING A DEPOSIT HANDLING DUPLICATE ITEMS Remote Corporate Capture Web Client checks each newly scanned monetary item to determine whether it may be a duplicate of an item that has already been processed. Deposit slips are not checked for possible duplicates, only monetary items. NOTE The number of days for which duplicate checking will be 14 days. There is a maximum of 500 characters allowed in each com If there is a possibility the scanned item may be a duplicate, a window appears with images of both items (if the item has multiple suspected duplicates, the application only shows the first suspected duplicate). PREVIOUS ITEM This image represents the previously scanned item TIP When examining the items, compare the MICR lines. Each MICR line must be unique if they match, the items are duplicates. If you accept the item, it will be flagged for a Deposit Review Agent to review before acceptance. CURRENT ITEM This image represents the potential duplicate item EXAMPLE: The top item is the previous item, and the bottom item is the current scanned item. Compare the two items, and select Yes or No for the question Is this item a duplicate of the previous item? Then either Complete Deposit or Cancel Deposit at the bottom of the window. Rev

39 REMOTE CORPORATE CAPTURE WEB CLIENT IQA STANDARDS REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 MAKING A DEPOSIT The following information provides an overview of the Remote Corporate Capture Web Client IQA standards that could assist in whether an item is rejected or not. A. Visually review line item images for poor quality. 1. Check for legibility of information on face of document - Is Payer, Payee, Date, amount, and signature easy to read? 2. Check for legibility of endorsements on rear of document - Is Bank of First Deposit RT legible? 3. Check for clarity of image. - Is image clear? B. If item does not meet legibility test, they will be rejected back to customer via auto . C. An adjustment replacement document will replace the rejected image. This document will print as an IRD when the deposit is printed. D. A check-image score could be a value of 0 (good image) and 2-24, with a 24 being a check in which all eight fields were rated Clearly Not Legible. E. If the legal amount and/or courtesy amount cannot clearly be seen by our Deposit Review Agent the item will be rejected. F. This is just a guide to show what we cannot except due to image quality, when printing an IRD if more than two of the fields that are essential for processing cannot clearly be seen the item will be rejected. Rev

40 REMOTE CORPORATE CAPTURE WEB CLIENT IQA STANDARDS (CONTINUED) REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 MAKING A DEPOSIT Following are sample images with explanations for the item being rejected. Legal Amount field covered up. Piggybacked item cannot accept must be rescanned. Item must be rescanned. Payee field cannot be seen. Legal amount field cannot be seen. Artwork on check covers up Payee field. Courtesy amount field, legal amount field, payee field, and signature field cannot be recognized cannot accept item. Artwork on check covers all fields cannot accept item. Rev

41 MAKING A DEPOSIT BALANCING THE DEPOSIT When all items have been scanned for the deposit and are ready to submit, you must first ensure the deposit balances. In other words, that the Control Balance Amount or Deposit Slip Amount equals the total of all the monetary items you scanned. There are two means by which you can balance your deposits: 1. Control Balance 2. Deposit Slip When you scan a deposit slip, that amount appears in the Dashboard in the upper right corner of the Deposit screen and Item Detail screen. The Dashboard also displays a control balance (if provided), and the difference between the total amount and either the control balance or deposit slip amount. The difference must be zero in order to submit the deposit. If you are using both a control balance and a deposit slip, the deposit slip amount and deposit total must match before the deposit is considered to be in balance. You can bring the deposit into balance by adjusting the deposit slip amount or a check amount. There are three ways by which you can modify the deposit so it balances: 1. Changing an item s amount; 2. Changing the control balance; or, 3. Changing the deposit slip amount CHANGING AN ITEM S AMOUNT Before changing the control balance or deposit slip amount for the deposit, first make sure all items in the deposit have the correct amount. Double-check all item amounts to ensure they are entered correctly and an amount has not been misread. CHANGING THE CONTROL BALANCE You may want to change the control balance when you have scanned and edited all of the monetary items for the deposit and have determined that the initial control balance you entered was incorrect. Do the following to change the control balance: 1. Click the Change Control Balance button. The Change Control Balance window appears. 2. Enter the desired amount and then click Submit. The new amount appears in the Control Balance field in the Dashboard area of the Deposit screen or Item Detail screen. Once the Difference field is zero, you can complete the deposit. Rev

42 MAKING A DEPOSIT BALANCING THE DEPOSIT (CONTINUED) CHANGING THE DEPOSIT SLIP You may want to change the deposit slip amount if you accidentally entered the wrong amount when scanning the deposit slip. To change the deposit slip amount: o Locate the row that contains the deposit slip information o Edit the amount just as you would any other item in the deposit Once the "Difference" field in the Dashboard is zero, you can complete the deposit. COMPLETING THE DEPOSIT Before completing the deposit, check the following: 1. Ensure the status for all the items in the deposit is OK. 2. If you are using a control balance or deposit slip, check to make sure the item total amount matches the control balance or deposit slip amount before completing the deposit. Deposits must balance before you can submit them. If the deposit does not balance, you can change the individual item amount, the control balance, or the deposit slip amount until it balances. 3. If the deposit is required to use a deposit slip, there should be at least one "DS" type (Deposit Slip) item in the deposit. Once the above requirements have been met, click the Complete button to finish the deposit. A confirmation dialog box appears, click Yes. The system verifies that there are no outstanding errors and that the deposit balances with the deposit slip or control balance, if applicable. If there are items in error or the deposit does not balance, an error message will open. You will need to either correct the problems to successfully submit the deposit or cancel the deposit. N OTE Rev

43 MAKING A DEPOSIT DEPOSIT TRANSMISSION After you submit a deposit, it is sent to BOK Financial Services for processing. The time required to transmit the deposit depends on the speed of your Internet connection and the size of the deposit. Your deposit may or may not be processed on the same day it is submitted. Following are cut-off times for same day processing: Deposits submitted before 9:00 p.m. CST, Monday through Friday, will be processed the same day. Deposits submitted after 9:00 p.m. CST, Monday through Friday, will be processed the following business day. CANCELING A DEPOSIT If you do not want to complete a deposit, you can click Cancel Deposit to abort the action and delete the deposit. This will cancel the deposit, and no items will be deposited. To cancel a deposit, do the following: 1. Click Cancel Deposit. The Abort Deposit dialog box appears. 2. Click Yes to cancel the deposit and removes changes you have made to any item. NOTE If you have a deposit that has only one item and you reject that item, the entire deposit will be aborted. SUSPENDING A DEPOSIT A "Suspended" deposit is a deposit that is sitting incomplete on the Remote Corporate Capture Web Client workstation. There are three situations in which you may have a suspended deposit: If connectivity to the server is lost, the deposit is automatically suspended and saved. If the application receives an error that causes it to close without completing the deposit, the current deposit is automatically suspended and saved. If you close your browser before completing a deposit, the deposit is automatically suspended and saved. When a suspended deposit exists on the workstation, it MUST be processed before you can start a new deposit. Anyone with privileges to access the suspended deposit may complete it. To resume a suspended deposit, log in to Remote Corporate Capture Web Client. The suspended deposit that you have authorization to complete appears in the Deposit page. Continue processing as usual, either adding more items to the deposit, or finishing the deposit by clicking the Complete Deposit button. Rev

44 MAKING A DEPOSIT EXIT REMOTE CORPORATE CAPTURE WEB CLIENT To exit the Remote Corporate Capture Web Client application, select the Log-Out Tab. You are automatically logged out when you exit the application. Rev

45 VIEWING REPORTS Bank of Albuquerque - Bank of Arizona - Bank of Arkansas - Bank of Kansas City - Bank of Oklahoma - Bank of Texas - Colorado State Bank and Trust

46 VIEWING REPORTS REPORTS OVERVIEW The Reporting application provides you with access to the Deposit Report function that summarizes activity in Remote Corporate Capture Web Client. You can use these reports to research deposit statuses and deposit and item information. REPORTING ACCESS The primary report that you have access to is the Users Deposit Status report. This report lets you view the deposits that you submitted. If you were granted additional reporting rights, you will also be able to access additional reports. You must be assigned the Reporting Viewer role to access reports. To access the reports, click the Reporting tab. The Reporting application opens. Rev

47 VIEWING REPORTS HOW REPORTS ARE ORGANIZED To generate a report, you must choose the type of report you want to create in the Report drop-down box, and then provide additional criteria that will determine the contents of the report. Once you generate a report, you can expand the results to access more detailed reports. Therefore, if you want to view details about several accounts within a customer organization, it may be easier to simply generate a "Deposit by Customer" report, and then drill down to view reports for the various accounts belonging to that customer. Parent and Child Reports Deposit reporting relies on the concept of "parent" and "child" reports: A parent report is any report generated as the top-level report. You can generate a parent report by selecting it from the Report drop-down box. A child report is any report you access by drilling down from a higher-level parent report. You can drill down to child reports by clicking the [+] next to a record in the report. Any report you generate by selecting it in the Report drop-down box is considered the parent report. After you select the parent report, every report that you can view by drilling down (expanding the [+] next to a record in the report) is considered a child report of that parent report. Following is the view you will see if you generate the Users Deposit Status Report as the parent report and then drill down to expand the available child reports. Parent report Child reports of User Deposit Status Report In this example, each report below the User Deposit Status Report is considered a child report of the User Deposit Status Report. Rev

48 VIEWING REPORTS AVAILABLE REPORTS Using the parent/child model, you should be able to find the information you need by requesting the appropriate report. You can view reports for all organizations that belong to the highest-level organization for which you are assigned the Reporting Viewer role. Parent Reports The following reports are available in the Report drop-down box: NOTE: These reports are considered parent reports when they are generated as the top-level report using the Report drop-down box. User Deposit Status: This is a report of the status of deposits made by you. Use this report to research the current status of a deposit. It includes data for deposits matching the search criteria you specified. Deposit by Customer: This report is a summary report for customer organizations. This report includes all deposit data for deposits matching the search criteria and related to the selected customer. Customer Deposit Status Report: This is a report of the status of deposits made by a customer. Use this report to research the current status of a deposit. It includes data for deposits matching the search criteria you specified. Item Research Report: This report lets you to research the details of a particular item that was deposited in the system. It includes data for items matching the search criteria you specified. Child Reports Besides the reports available in the Report drop-down box, you can also drill down to the following reports: NOTE: These reports can only ever be generated as child reports that is, you must generate a parent report and then drill down in order to access these child reports. Deposit by Account: This report is a summary report including information about deposits made to a particular account. It includes all deposit data for deposits matching the search criteria and related to the selected account. Deposit Detail Report: This report includes details about a particular deposit. It includes data for deposits matching the search criteria you specified. Custom Field Data Report: This report includes the custom field data for an item. Rev

49 PARENT REPORTS: USER DEPOSIT STATUS REPORT REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 VIEWING REPORTS Use the User Deposit Status Report when you want to research the status of a deposit you submitted or learn the dates and times it was submitted, completed, or reviewed in the system. FIELD Items Deposit # Status Organization Account # Amount Date & Time DESCRIPTION The number of items in each deposit. The ID number of the deposit that was assigned at the Remote Corporate Capture Web Client. The current status of the deposit. The organization that owns the account. The number of the account into which the deposit was made. The total amount of the deposit. The date and time stamp of when the deposit was submitted. Child Reports The User Deposit Status Report includes the following child reports: Deposit Detail Report Custom Field and Payment Data Report Download Options If the Bank has configured it, the User Deposit Status Report has the following download options: PDF View/Print: This download contains ALL the information generated with the report, including the information for the available child reports. Top-Level CSV Download: This download contains ONLY the information for the parent report (as shown in the screen shot above), NOT any information for the child reports. Rev

50 VIEWING REPORTS PARENT REPORTS: DEPOSIT BY CUSTOMER REPORT This report contains customer deposit information. FIELD DESCRIPTION Account The name of the account to which the deposits were made. Account # The account number to which the deposits were made. Total Accepted Items The total number of accepted items making up the deposits. # of Deposits The total number of deposits available based on the search criteria you used. Deposit Amount The total dollar amount of the deposits. Adjusted Total The total dollar amount of the deposits after adjustments. Child Reports The Deposit by Customer Report includes the following child reports: Deposit by Account Deposit Detail Custom Field Data Report Download Options If the bank has configured it, the download options for this report are different depending on whether you generated it as a parent report or as a child report. If you generated it as a parent report, you have the following options: PDF View/Print: This download will contain all the information in the available child reports. Top-Level CSV Download: This download will contain ONLY the information for the parent report (as shown in the screen shot above), NOT any information for the child reports. If you generated it as a child report, you have the following options: Download: This option generates a CSV file that contains ONLY the information for the parent report (as shown in the image above), NOT any information for the child reports. Rev

51 VIEWING REPORTS PARENT REPORTS: CUSTOMER DEPOSIT STATUS REPORT Use the Customer Deposit Status Report when you want to research the status of a deposit or learn the dates and times it was submitted, completed, or reviewed in the system. FIELD Bundle ID Deposit # Status DR Flag Received Status Changed DESCRIPTION The unique ID number of the deposit. The ID number of the deposit that was assigned from Remote Corporate Capture Web Client. The current status of the deposit. If there are flags that require the deposit to be reviewed at Deposit Review, this sill be set to true. Otherwise it will be set to false. The date and time that the Capture Gateway received the deposit from Remote Corporate Capture Web Client. The date and time that the current status of the deposit was set, based on your PC s local time setting. Child Reports The Customer Deposit Status Report does not include child reports. Download Options If the bank has configured the ability to download reports, you will have the following options: PDF View/Print: This download will contain the information you see on the screen. Top-Level CSV Download: This download will contain the information you see on the screen. Rev

52 VIEWING REPORTS PARENT REPORTS: ITEM RESEARCH REPORT Use the Item Research Report when you need to research the details of a particular item that was deposited in the system. FIELD Item # Deposit # Deposit Status Item Type Item Status Aux On-Us EPC Route/Transit Bank On-Us Amount Adjustment Item Date DESCRIPTION The number of the item as assigned at Remote Corporate Capture Web Client. You can see the server-assigned item ID by holding your mouse over the Item # on the screen. Note that in the PDF version of this report, you cannot see the item ID. The ID number of the deposit that was assigned at Remote Corporate Capture Web Client. The status of the deposit. This can be Received, Processing, Completed or Rejected. The type of item. This can be credit, credit adjustment, deposit slip, debit, or debit adjustment. The status of the item. The item s aux on-us number. The EPC of the item. The item s route/transit number. The item s bank on-us number. The amount of the item before adjustments. The amount of any adjustment made to the item. The date and time at which the item was submitted, based on your PC s local time setting. Rev

53 VIEWING REPORTS PARENT REPORTS: ITEM RESEARCH REPORT (CONTINUED) Child Reports The Item Research Report includes the following child report: Custom Field and Payment Data Report Download Options If the bank has configured downloads, the Item Research Report has the following download options: PDF View/Print: This download contains ALL the information generated with the report, including the information for the available child reports. Top-Level CSV Download: This download contains ONLY the information for the parent report (as shown in the screen shot above), NOT any information for the child reports. Download Images: This option generates a PDF file that contains the images associated with the deposit. Note that system-generated credit items are not included in this version of the report because they do not have images associated with them. NOTE: If you have generated an Item Research report that has more than 100 items, you cannot use the Download Images feature. You must generate a smaller report in order to be able to download the images. Rev

54 VIEWING REPORTS CHILD REPORTS: DEPOSIT BY ACCOUNT REPORT This report shows information about deposits made to a particular account. You can only access this report as a child report (by drilling down from a parent report). FIELD Deposit # Status Total Accepted Items Debit Items Deposit Amount Adjusted Total Deposit Creation Date DESCRIPTION The ID number of the deposit. The current status of the deposit. The total number of accepted items making up the deposit. The total number of debit items making up the deposit. The total dollar amount of the deposit. The total dollar amount of the deposit after adjustments. The date and time at which the deposit was created, based on your PC s local time setting. Download Options If the bank has configured it, the only download option available for the Deposit by Account Report is the following: Download: This option generates a CSV file that contains ONLY the information for the parent report (as shown in the image above), NOT any information for the child reports. Rev

55 VIEWING REPORTS CHILD REPORTS: DEPOSIT DETAIL REPORT This report contains details about a particular deposit. You can only access this report as a child report (by drilling down from a parent report). This is the only report in which users may select a report using all of the organizations as a search criteria. FIELD Item # Item Type Item Status Aux On-Us EPC Route/Transit Bank On-Us Amount Adjustment DESCRIPTION The ID number of the item. The type of item - Debit, Credit, Debit Adjustment, or Credit Adjustment. The status of the item. This can be OK or Rejected. The Aux On-Us number from the item s MICR line, if available. The EPC number from the item s MICR line, if available. The Route/Transit number from the item s MICR line, if available. The Bank On-Us number from the item s MICR line, if available. The amount of the item. The amount of any adjustment made to the item. For example, if a debit item is deposited for $10 and an adjustment for $50 is made, then this field would show $ Download Options If the bank has configured it, the following download options are available for the Deposit Detail Report: Download: This option generates a CSV file that contains ONLY the information for the parent report (as shown in the image above), NOT any information for the child reports. Download Images: This option generates a PDF file that contains all the images in the deposit. Rev

56 VIEWING REPORTS CHILD REPORTS: CUSTOMER FIELD AND PAYMENT DATA REPORT This report contains information about any custom fields captured as part of the deposit. Payment Data is NOT captured or reported in Remote Corporate Capture Web Client. The contents of the report vary depending on the fields the financial institution has configured for the customer. FIELD Field Name Field Value Value Type DESCRIPTION The label assigned to the field when it was configured. The value entered by the person making the deposit. This can be either Custom Data, depending on the type of data captured. Download Options The Custom Field and Payment Data Report does not have any child reports. As such, the only download option is the following, if the bank has allowed downloading reports: Download: This option generates a CSV file that contains only the information shown on the screen. Rev

57 SORT ORDER OF REPORTS REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 VIEWING REPORTS As a general rule, data in reports appears in the order it was inserted into the database. There is no sorting performed by the reporting application. The following table describes the exceptions to this rule for each report and output format: TYPE OF REPORT ON-SCREEN PDF VIEW/PRINT DOWNLOAD IMAGES PDF User Deposit Status No sorting No sorting Not applicable Deposit by Customer No sorting No sorting Not applicable Deposit by Account No sorting No sorting Not applicable Deposit Detail Report Items are sorted first by item type in the following order: 1 - CREDIT 2 - CREDIT ADJUSTMENT 3 - DEPOSIT SLIP 4 - DEBIT 5 - DEBIT ADJUSTMENT Sorted second by item ID, in ascending order: 1 2 3, etc. (This report has no PDF link however, the info is included in detailed PDFs generated for a parent report.) This report is grouped by deposit. Items are sorted first by item type in the following order: 1 - CREDIT 2 - CREDIT ADJUSTMENT 3 - DEPOSIT SLIP 4 - DEBIT 5 - DEBIT ADJUSTMENT Items are sorted second by item ID, in ascending order: 1 2 3, etc. Items are first sorted second by item ID, in ascending order: 1 2 3, etc. Items are sorted second by type of image: 1 - Front 2 - Back 3 - Front stamped 4 - Back stamped (This report has no PDF link however, the info is included in detailed PDFs generated for a parent report.) Note: Since the item ID number is not included in this report, you may not be able to tell that the items are sorted. Rev

58 SORT ORDER OF REPORTS (CONTINUED) REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 VIEWING REPORTS TYPE OF REPORT ON-SCREEN PDF VIEW/PRINT DOWNLOAD IMAGES PDF Sorted by the following: Not applicable 1 - Row number 2 - Type of field (custom data or payment data) 3 - Custom field ID Custom Field and Payment Data Report Sorted by the following: 1 - Row number 2 - Type of field (custom data or payment data) 3 - Custom field ID (This report has no PDF link however, the info is included in detailed PDFs generated for a parent report.) Customer Deposit Status Report Item Research Report No sorting No sorting Not applicable Items are sorted by item type in the following order: 1 - CREDIT 2 - CREDIT ADJUSTMENT 3 - DEPOSIT SLIP 4 - DEBIT 5 - DEBIT ADJUSTMENT Items are sorted second by item ID, in ascending order: 1 2 3, etc. Items are sorted by item type in the following order: 1 - CREDIT 2 - CREDIT ADJUSTMENT 3 - DEPOSIT SLIP 4 - DEBIT 5 - DEBIT ADJUSTMENT Items are sorted second by item ID, in ascending order: 1 2 3, etc. Items are first sorted second by item ID, in ascending order: 1 2 3, etc. Items are sorted second by type of image: 1 - Front 2 - Back 3 - Front stamped 4 - Back stamped Rev

59 GENERATING REPORTS REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 VIEWING REPORTS To generate a report, you must specify the type of report you want to create, and then provide criteria that will determine the contents of the report. Once you generate a report, you can expand the results to access more detailed reports. To view the Deposit by Account Report or the Deposit Detail Report, you must generate a Deposit by Customer Report and then drill down to the desired account or deposit. Search Criteria & Report Download Options The following table contains information about the search criteria available for each type of report. Your bank has the option of letting you download reports as either a Comma Separate Value (CSV) or Portable Document Format (PDF) file. Therefore, you may not have access to these download options. If you do, the following table can help you determine which download options are available for each report. For details about what each downloaded file includes, see the Report Contents description for each report. TYPE OF REPORT EXPANDED CSV DOWNLOAD* PDF VIEW/PRINT TOP-LEVEL CSV DOWNLOAD** DOWNLOAD** DOWNLOAD IMAGES Deposit by Customer X X (detailed) X X Deposit by Account X Deposit Detail X X Report Custom Field and X Payment Data Report User Deposit Status X (summary) X Report Customer Deposit X (summary) X Status Report Item Research Report X X (detailed) X X * This is always a detailed report it contains information for the parent report and all available child reports. ** These are always a summary reports they only contains information for the parent report. NOTE: The Aux On Us field can be up to 18 characters in length. If you open a CSV report using Microsoft Excel, the field limit is 15 characters. If you have more than 15 characters in this field, open the report using a program other than Excel. Rev

60 GENERATING REPORTS (CONTINUED) REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 VIEWING REPORTS Downloading a Report as a CSV File If you want to save the data in a generated report, you can download the report as a CSV file. Reports in CSV format are machine readable raw data. They are intended for use in other computer systems. Do the following to download a CSV report: 1. Generate the desired report. 2. Determine whether you want to download only the report data that is displayed on the screen or the report data that is displayed on the screen plus ALL child report data available. a. To download only the report data that is currently displayed, click the Top-Level CSV Download link b. To download the report that is displayed on the screen plus ALL child report data available, click the Expanded CSV Download link NOTE: Both types of links may not appear for all reports. The type of download available depends on the type of report you have selected. See the Download Options for each report for more information. The browser displays a file download warning message. You can either open or save the report. To open the report in a spreadsheet, click Open. You must have a spreadsheet application installed on your computer to open the CSV file. You can then use the spreadsheet application to save the report in whatever format you prefer (for example,.csv,.xls, etc.). NOTE: Data in CSV files is raw, unformatted data. If you choose to open the file in a spreadsheet application, the application may impose formatting on the data depending on its interpretation of the data. To save the report to your local disk as a CSV file, click the Save button. Rev

61 GENERATING REPORTS (CONTINUED) REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 VIEWING REPORTS Downloading a Report as a CSV File (Continued) The Save As window appears. 3. Navigate to the place on your local computer where you want to save the file. 4. In the File name: field, enter a name for the file. 5. Click the Save button. The file is saved to the location you specified. Expanded CSV Report File Layout This section describes the file layout of the expanded CSV download report. Note that this information does not apply to the top-level CSV download reports. Each expanded CSV report has a header that contains the parameters used to generate the report. This data will vary depending on what type of report you generated and what data you used to define the report contents. For each deposit in a report, there is a header row. The header row for each deposit starts with a pound sign (#). The following table describes the layout of the deposit data in the report. FIELD NAME DESCRIPTION TYPE LENGTH Item ID Item number NUMBER 20 Item Date Date and time the item was received at the server DATE (MM/DD/YYYY HH:MM:SS) 22 Item Type Item type - debit, credit, debit adjustment, or VARCHAR2 50 credit adjustment Item Status The status of the item. This can be Processing, VARCHAR2 50 OK, or Rejected. Aux On-Us Aux on-us number VARCHAR2 20 EPC* EPC number VARCHAR2 2 R/T Route/transit number VARCHAR2 9 Rev

62 GENERATING REPORTS (CONTINUED) REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 VIEWING REPORTS Expanded CSV Report File Layout FIELD NAME DESCRIPTION TYPE LENGTH Bank On-Us Bank on-us number VARCHAR2 20 Amount Item amount VARCHAR2 50 Adjustment The amount of any adjustment made to the item. For example, if a debit item is deposited for $100 and a negative adjustment for $50 is made, then this field would show -$ VARCHAR2 up to 13 characters (including decimal point) Deposit Nbr Deposit number NUMBER 10,2 Deposit Status This can be Received, Processing, Completed, or VARCHAR2 50 Rejected. Customer Customer organization name VARCHAR2 50 Name Account # Account number to which deposit was made VARCHAR2 20 Account Name Name for account to which deposit was made VARCHAR2 50 Deposit Date Date and time the deposit was received at the server DATE (MM/DD/ 22 Custom Fields** YYYY) Custom fields and payment data VARCHAR2 80 * Custom fields will appear in columns to the right of the other report data and will vary depending on what your financial institution has configured. Viewing or Printing a Report as a PDF File If you want to generate report data in an easily-readable and printer friendly format, you can view or save the report as a PDF file. The PDF file has a header that contains the following information: Date the report was generated Bank Name Bank Route/Transit number Organization and/or customer name Customer account numbers Criteria used to generate the report Do the following to download a PDF report: 1. Generate the desired report. 2. Click the PDF View/Print link: Rev

63 GENERATING REPORTS (CONTINUED) REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 VIEWING REPORTS Viewing or Printing a Report as a PDF File (Continued) The browser displays a file download warning message. You can either open or save the file. To open the file, click Open. You must have a PDF reader installed on your computer to open PDF files. To save the file to your local disk, click the Save button. The Save As window appears. 3. Navigate to the place on your local computer where you want to save the file. 4. In the File name: field, enter a name for the file, or leave the default name. 5. Click the Save button. The file is saved to the location you specified. Downloading Images If you want to view the images associated with a Deposit Detail or Item Research report, you can download the images in a PDF file. The PDF file contains all of the images associated with each item, as well as the following information about each item: Client deposit number Bundle ID Item sequence number Item type Date received Customer name Account number Account name Amount NOTE: If you have generated an Item Research report that has more than 100 items, you cannot use the Download Images feature. You must generate a smaller report in order to be able to download the images. Rev

64 GENERATING REPORTS (CONTINUED) REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 VIEWING REPORTS Downloading Images (Continued) Do the following to download the images for a report: 1. Generate the Deposit Detail or Item Research report for which you want to view images. 2. Click the Download Images link that appears in the upper right corner of the report. A file download warning message appears. You can either open or save the file. To open the file, click Open. You must have a PDF reader installed on your computer to open PDF files. To save the file to your local disk, click the Save button. The Save As window opens. 3. Navigate to the place on your local computer where you want to save the file. 4. In the File name: field, enter a name for the file. 5. Click the Save button. The file is saved to the location you specified. Rev

65 SERVER REPORTS Bank of Albuquerque - Bank of Arizona - Bank of Arkansas - Bank of Kansas City - Bank of Oklahoma - Bank of Texas - Colorado State Bank and Trust

66 SERVER REPORTS GENERATING REPORTS To generate a report, you must specify the type of report you want to create, and then provide criteria that will determine the contents of the report. Once a report is generated, the results can be expanded upon to access more detailed reports. Therefore, if you want to view details about several accounts within a customer organization, it may be easier to simply generate a "Deposit by Customer" report, and drill down to view reports for the various accounts belonging to that customer. LOGGING IN TO SERVER REPORTS Logging in to Server Reports via Remote Corporate Capture Web Client Only qualified personnel are allowed access to server reports. You must be assigned the Reporting Viewer role to be able to access the reports. You can view reports for all entities that belong to the main company for which you are assigned the Reporting Viewer role. To access the server reports, click the Server Reports button The Server Reporting application appears. Rev

67 SERVER REPORTS LOGGING IN TO SERVER REPORTS, CONT D Logging in to Server Reports via URL To access reports from outside Remote Corporate Capture Web Client, follow the instructions below: 1. Open a browser and go to the URL: for accessing server reports. The login window will appear. 2. Enter the User Name and Password provided. Remember, user names are case sensitive. 3. Click Submit to be logged into the system. Rev

68 SERVER REPORTS REPORT OPTIONS Following are the basic types of reports available: Deposit By Customer. View information about deposits made on behalf of a particular organization. This report is available for the top-level organization, banks, customer organizations, accounts, and individual deposits. Customer Deposit Status Report. View information about the status of deposits made on behalf of a particular organization, including timestamps for the various statuses a deposit achieved as it traveled through the system. Item Research Report. View information about items that have been processed in the system, including MICR data and amounts, and download item images. ACCESSING REPORTS To access reports, click on the Reporting tab. The following screen will appear: From the Reports drop-down menu, select the type of report you would like to view. Report options include: Reports available to Internal Bank Users: Deposit By Organization Deposit by Bank Reports available to External Users: Deposit By Customer Deposit Status Customer Deposit Status Item Research Rev

69 SERVER REPORTS DEPOSIT BY CUSTOMER This report pertains to individual customer accounts. 1. To view a Deposit by Customer, simply select that option from the drop-down menu. 2. Select the customer name in which you would like to view information. 3. Enter the start date and time, end date and time, and time zone, if applicable. 4. Click Submit. The report details will appear allowing the customer to drill down further within the selected organization. Each column represents a different summary as defined in the following chart: FIELD DESCRIPTION Account The name of the account to which the deposits were made. Account # The account number to which the deposits were made. Total Accepted The total number of items making up the deposits. Items # of Deposits The total number of deposits available based on the search criteria used. Deposit Amount The total dollar amount of the deposits. Adjusted Total The total dollar amount of the deposits after adjustments. NOTE: As mentioned above, once in the Deposit by Customer report screen, expanders allow customers to obtain additional detail by clicking on the X. Options include: Deposit by Account Deposit Detail Custom Field and Payment Data, if applicable Rev

70 SERVER REPORTS CUSTOMER DEPOSIT STATUS REPORT Use this report to research the status of a deposit or learn the dates and times a deposit was submitted, completed, or reviewed in the system. FIELD Bundle ID Deposit # Status DR Flag Received Status Changed DESCRIPTION The unique ID number of the deposit as assigned at the Bank The ID number of the deposit that was assigned by Remote Corporate Capture Web Client The current status of the deposit True Deposit contains flags that require the deposit to be reviewed at Deposit Review False Deposit did not contain items requiring review. The date and time that the Bank received the deposit from Remote Corporate Capture Web Client The date and time that the current status of the deposit was set Download data or images by clicking here Rev

71 SERVER REPORTS ITEM RESEARCH REPORT This report may be used to research the details of a particular item that was deposited to the system. FIELD Item # Deposit # Deposit Status Item Type Item Status Aux On-Us EPC R/T Bank On-Us Amount Adjustment Item Date DESCRIPTION The ID number of the item The ID number of the deposit that was assigned Remote Corporate Capture Web Client The status of the deposit. This can be Received, Processing, Completed, or Rejected The name of the customer who deposited the item The status of the item. This can be Processing, OK or Rejected The item s aux on-us number The EPC of the item The item s route/transit number The item s bank on-us number The amount of the item The amount of any adjustment made to the item The date and time at which the item was submitted, based on your PC s local time setting Click here to view the image of each item selected View Item Status easily Downloading of data or images is available by clicking here Rev

72 SERVER REPORTS ITEM RESEARCH REPORT, CONT D Following are the various options available for Item Research: From Deposit Number To Deposit Number From Item Number To Item Number Route/Transit Number Bank On-Us Aux On-Us From Item Amount To Item Amount Rev

73 SERVER REPORTS DEPOSIT REPORT BY ACCOUNT To view the Deposit Report by Account, you must generate a Deposit Report by Customer Report and then drill down to the desired account or deposit. This report shows information about Deposits made to a particular account and includes the following information: FIELD Deposit # Status Total Accepted Items Debit Items Deposit Amount Adjusted Total Deposit Creation Date DESCRIPTION The ID number of the deposit The status of the deposit. This can be Completed or Rejected The total number of items making up the deposit The total number of debit items making up the deposit The total dollar amount of the deposit The total dollar amount of the deposit after adjustments The date at time at which the deposit was submitted Click here to see items associated with a particular deposit Rev

74 SERVER REPORTS DEPOSIT DETAIL REPORT To view the Deposit Detail Report, you must generate a Deposit Report by Customer and then drill down to the desired account or deposit. This report contains details about a particular deposit. FIELD Item # Item Type Item Status Aux On-Us EPC R/T Bank On-Us Amount Adjustment DESCRIPTION The ID number of the item The type of item - DEBIT or CREDIT The status of the item. This can be OK or Rejected The aux on-us number from the item s MICR line, if available The EPC number from the item s MICR line, if available The route/transit number from the item s MICR line, if available The bank on-us number from the item s MICR line, if available The amount of the item The amount of any adjustment made to the item Click here to see images associated with a particular item View Item Status easily Data and Images can be downloaded here CUSTOM FIELD & PAYMENT DATA REPORT This report contains information about any custom fields and payment data captured as part of the deposit. The contents of the report vary depending on the fields configured during setup. Download option is also available here Rev

75 SERVER REPORTS DOWNLOADING A REPORT AS A CSV FILE If you want to save the data in a generated report, the Report can be downloaded as a.csv file. To download a.csv report: 1. Generate the desired report 2. Determine whether you want to download only the report data displayed on the screen, or the report data displayed on the screen PLUS all subordinate report data available. a. To download only the report data that is currently displayed, click the Top-Level CSV Download link: b. To download the report data displayed on the screen PLUS all subordinate report data available, click the Expanded CSV Download link: NOTE Both types of links may not appear for all reports. The type of download available depends on the type of report that has been selected. 3. A file download warning message appears. You can either open or save the report. a. To open the report in a spreadsheet, click Open (you must have a spreadsheet application installed on your computer). You can then save the report in whatever format you prefer. b. To save the report as a.csv file, click Save. c. The Save As window appears. 4. Navigate to the place on your local computer where you want to save the file. 5. In the File name: field, enter a name for the file. 6. Click Save. The file is saved to the location specified. Enter File Name here and click Save Rev

76 SERVER REPORTS REPORT DOWNLOAD OPTIONS The following table summarizes the download options available for each report. NOTE *These reports are not available if you are accessing reporting through NetCapture Business Client. **Detailed reports that contain information for the parent report and all available child reports. ***Summary reports that only contain information for the parent report.. Rev

77 VIEWING OR PRINTING A REPORT AS A PDF FILE REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 SERVER REPORTS If you want to generate report data in an easily readable and printer-friendly format, the report can be viewed or saved as a PDF file. The PDF file has a header that contains the following information: Date the report was generated Bank name Bank route/transit number Organization and/or customer name Customer account numbers Criteria used to generate the report To download a PDF report, do the following: 1. Generate the desired report 2. Click the PDF View/Print link: A file download message appears. You can either open or save the file. a. To open the file, click Open (you must have a PDF reader installed on your computer) b. To save the file, click Save button. The Save As window appears. 3. Navigate to the place on your local computer where you want to save the file. a. In the File name field, enter a name for the file, or leave the default name. b. Click Save. The file is saved to the location you specified. Rev

78 SERVER REPORTS DOWNLOADING IMAGES If you want to view the images associated with a Deposit Detail or Item Research report, download the images in a PDF file. The PDF file contains all the images associated with each item (original front and original back, and if available, stamped front and stamped back), as well as the following information about each item: Client deposit number Date received Customer name Item sequence number Bundle ID Item type Account number Account name Amount NOTE If an Item Research report has been generated that has more than 100 items, the Download Images feature may not be used. A smaller report must be generated in order to be able to download the images. To download the images for a report, do the following: 1. Generate the Deposit Detail or Item Research report for which you want to view images. 2. Click the Download Images link that appears in the upper right corner of the report. A file download message appears. 3. You can either open or save the file. To open the file, click Open (you must have a PDF reader installed on your computer). To save the file, click Save. The Save As window appears. 4. Navigate to the place on your local computer where you want to save the file. 5. In the File name field, enter a name for the file. 6. Click Save. The file is saved to the location you specified. Rev

79 TROUBLESHOOTING Bank of Albuquerque - Bank of Arizona - Bank of Arkansas - Bank of Kansas City - Bank of Oklahoma - Bank of Texas - Colorado State Bank and Trust

80 TROUBLESHOOTING LOGIN & AUTHENTICATION ERRORS ISSUE/ERROR DESCRIPTION RESOLUTION You receive the web page "Application Not Found" and are unable to open Remote Corporate Capture Web Client. The Remote Corporate Capture Web Client connection failed because it cannot find the IQA server. Contact your CCSR to: Ensure that the IQA server is not down. Ensure the IQA server configuration is correct. Ensure the Orbograph install was completed. You are unable to log in to the Remote Corporate Capture Web Client application. User names and passwords are case sensitive, and passwords must comply with certain restrictions configured by your financial institution. Ensure you enter the correct user name and password as provided by your Service Representative. Contact your CCSR for details about your specific password requirements. If you continue to be denied access to the application, contact your CCSR. "You cannot to log in to the application at the current time." The application will not allow you to set the password you desire. You may receive the following errors: "The new password you provided is not valid." "The password you provided does not meet the length requirements configured by your financial institution." The password you provided does not contain any numeric characters." "Your password cannot be the same as your user name." "The password you provided does not contain any alpha characters." "The new password cannot be the same as the old password." Password requirements are configured by your financial institution. For example, your financial institution may require that your password be at least six characters in length and use a numeric value, and may use a list of excluded words that may not be used as passwords. In addition, you may not be allowed to use a password that you have used previously. Contact your CCSR for information about the days and times during which the application is available to you. Contact your CCSR for details about your specific password requirements. In addition to your financial institution s configurable requirements, your password may not be the same as your user name. Rev

81 TROUBLESHOOTING LOGIN & AUTHENTICATION ERRORS ISSUE/ERROR DESCRIPTION RESOLUTION You entered an invalid user name or password. Your password has expired. The values you entered for your new password do not match. You entered invalid password information. "You have decided to use user certificates. The ability to change your password will be disabled in this new configuration. Please restart the application to make this change effective." The application cannot connect to the server because the certificate on the server is not trusted. User names and passwords are case sensitive, and passwords must comply with certain restrictions configured by your financial institution. You must change your password before you can log into the application. When you use external authentication by way of user certificates, internal password management is disabled. Your password is managed via your external authentication mechanism. Ensure you enter both your correct user name and password as provided by the Bank. Either your user name or your password was incorrect, so re-enter both. Contact your CCSR for details about your specific password requirements. Click OK to change your password now and the Change Password window appears. Re-enter your password in the New Password and Confirm Password fields, ensuring they are exactly the same. Re-enter the password information. If the problem persists, contact your CCSR. If you need to change your password, contact your CCSR for details. Check to make sure the computer as the most current date and time. Contact your CCSR. The application was unable to log you in. You logged in, but the Web Client is unresponsive. There may be a problem with the connection. The network lost connection while downloading the RCC Web Client applet. Ensure you are connected to the Internet, and then try again. If the problem persists, contact your CCSR. Close and restart the browser and log in again. Rev

82 TROUBLESHOOTING SCANNER ERRORS ISSUE/ERROR DESCRIPTION RESOLUTION I need to switch to a new model of scanner. If you have been using one scanner model but need to switch to a new one, you must manually remove the scanner drivers and then re-install the correct drivers for your new scanner. Follow the directions in Downloading the Scanner Driver to remove the existing drivers and reinstall the correct ones. The RCC Web Client says that my scanner is not plugged in or is turned off. The scanner is not functioning properly. The scanner cannot be detected. The scanner cannot be detected. My laptop computer fails to detect the scanner. There is a problem with the scanner s USB connection; or, There is a problem with the scanner s SCSI connection. The scanner will not function, but it is plugged in to the computer and the power is on. This error appears if the application cannot form a connection with the scanner when you try to scan an item. This error appears if the application cannot form a connection with the scanner when you try to scan an item. This error occasionally appears if the scanner is plugged into the USB port on a laptop computer s docking station First, try restarting the browser. If that does not work, reboot the computer. If the scanner is still not responding, it is possible that you installed the wrong scanner driver. Follow the directions in Downloading the Scanner Driver to remove the existing drivers and re-install the correct ones. Check to see if any items are stuck in the scanner. If so, remove them, reset the scanner, and try again. If the problem persists, close the application, restart the scanner manually by turning the power off and then on and then restart the application. Check to ensure the scanner is connected to the computer, is on, and all the cables are attached securely. When all are in proper order, click OK, then try to scan the item again. Check to ensure the scanner is connected to the computer, is on, and all the cables are attached securely. When all are in proper order, click OK, then try to scan the item again. Be sure that the scanner is plugged into the USB port on the computer, and not into the USB port on a laptop docking station. Docking stations can cause irregular behavior with the scanner operation and should be avoided. Check to ensure the scanner is connected to the computer, is on, and the USB or SCSI cable is attached securely. When all is in order, try scanning the item again. Rev

83 TROUBLESHOOTING SCANNER ERRORS ISSUE/ERROR DESCRIPTION RESOLUTION It takes a long time to initialize the scanner each time I want to begin scanning. This error most often occurs when using the DCC TS230 scanner. This scanner does take several seconds (10-15) to initialize when it is first powered up and the RCC Web Client is launched. If you are using the DCC TS230 scanner, and anticipate multiple scanning sessions, you may close the RCC Web Client application after you have completed the first session, but you may wish to leave the scanner powered on (the status LED should remain green). Subsequent scanning sessions will initialize much more quickly. I scanned a check, but the RCC Web Client issues a "scanner is empty" message. The text string passed to the scanner is too long. The scanner was unable to print the text on the item. The scanner was unable to read the image. The scanner was unable to save the image. The scanner was unable to save complete information for the item. The scanner was unable to process the image. The input slot of the scanner is empty. The input slot of the scanner is full. The rejection slot of the scanner is full. The acceptance slot of the scanner is full. The rejection and acceptance slots of the scanner are both full. If you are using a DCC TS230 scanner which is connected to your computer via USB 1.1 port, or if your computer has a slow processor, the system may be timing out before the scan is complete. This string is the text to be printed on the back of the item for research purposes. If you receive this error, the configured text is too long for the scanner to handle. There are no items to scan in the input slot of the scanner. Increase the "Image Wait" time in the BUICSCAN.INI file to a value of 3500 milliseconds or greater. Note: If you are unfamiliar with working with.ini files, we recommend that you contact your system administrator or local IT resource to make this change. See Configuring Text Printed on Items to change the text string. Rescan the item. If the problem persists, contact your CCSR. Place items in the input slot of the scanner and click OK to close the message. Click Scan to continue scanning. Remove some items from the appropriate slot, and then continue processing. Rev

84 TROUBLESHOOTING SCANNER ERRORS ISSUE/ERROR DESCRIPTION RESOLUTION Two items have been scanned simultaneously. A double feed has been detected. An item appears to be stuck in the scanner. "The scanner appears to be jammed." Reject the items and reprocess them. Locate the last successfully scanned item and remove any subsequent items from the exit tray. Ensure there are no conditions that would cause the items to stick together and replace them in the feeder tray. If a single item was scanned, click Accept to add that item to the deposit and continue scanning. If multiple items were scanned, click Reject then put the items back in the feeder tray for rescanning. If the problem continues, please contact you Commercial Client Services Representative. Remove any stuck items, then try to reprocess the items. You may need to clean the document track of the scanner. Remove any jammed items, then try to reprocess the items. You may need to clean the document track of the scanner. The scanner has timed out. Try restarting the scanner manually. Turn the scanner s power off, then shut down the RCC Web Client application. To restart, first turn the scanner s power back on, and then launch RCC Web Client. If the problem persists, contact your CCSR. Can I increase the scanner performance? If you are using the DCC TS230 scanner and your PC has a USB 2 port, modifying the Image Wait time in the BUICSCAN.INI file to a value of 500 milliseconds could result in an increase in performance. NOTE: If you are unfamiliar with working with.ini files, we recommend that you contact your system administrator or local IT resource to make this change. Rev

85 TROUBLESHOOTING SCANNER ERRORS ISSUE/ERROR DESCRIPTION RESOLUTION Your scanner does not meet the configuration requirements for the scan mode set by your banking organization. The scan mode used by RCC Web Client is not supported by your scanner. Contact your Commercial Client Services Representative to have the scan mode changed to acquire a different model scanner. Scanner Stopped speaking to the client. The power to the scanner has been turned off. Uncheck the Allow the computer to turn off this device to save power checkbox on the Power management tab in your computer s Properties window. Rev

86 TROUBLESHOOTING ITEM PROCESSING ERRORS ISSUE/ERROR DESCRIPTION RESOLUTION The RCC Web Client tells me my scanner is not on or plugged in, but it is. Items scanned do not appear in the grid. There is a problem during scanning, and you need to stop the scanning process. An item was scanned upside-down or backward, or two or more items are scanned simultaneously. The scanner driver is not installed or an incorrect scanner is installed. Your network or Internet connection was interrupted or lost. Log off of the RCC Web Client and close Internet Explorer. Open the Windows Control Panels > Add or Remove Programs. Remove NetCaptureScannerDrivers- Install. Follow the direction to uninstall the drivers. From the <installation directory> \NetDeposit directory, delete the NetDeposit folder. NOTE: If you feel uncomfortable deleting this folder, or you cannot find the folder, contact your IT personnel. Any item that you scanned prior to losing the Internet connection should be listed in the grid. Items scanned after losing the connection will not be recorded by the server, and therefore not listed in the grid. These items should be rescanned. Check your network connection or contact your system administrator to re-establish your Internet connection. Compare the paper items against the items in the grid to ensure you are scanning the proper items. Place the item(s) in the scanner slot and click Scan. The rescanned items will be listed in the grid. Remove the remaining items from the input slot of the scanner. The scanner will finish scanning the current item, then stop. Remove any jammed items from the scanner. Place the items back into the scanner with the front of the items facing the status lights of the scanner and the MICR line at the bottom of the scanner, then rescan the items. Only a partial image was scanned, or the image is cut off. Remove any jammed items from the scanner. Place the items back into the scanner with the front of the items facing the status lights of the scanner and the MICR line at the bottom of the scanner, then rescan the items. Rev

87 TROUBLESHOOTING ITEM PROCESSING ERRORS ISSUE/ERROR DESCRIPTION RESOLUTION The scanned image is folded or crooked. Remove any jammed items from the scanner. Place the items back into the scanner to be rescanned and processed in the deposit. The scanned image has black streaks or a black bar across the top. A scanner is experiencing mechanical errors, performance problems, or other malfunction; or the scanner is no longer producing clear, readable stamps on scanned items. After the check was scanned, either the front or back original image is missing. An item is automatically rejected. The ink rollers, stamp pads, and inkjet cartridge need replacing on a periodic basis. Rescan the item. If the image is still bad, and you are using a CTS scanner, then the scanner may be overexposed to light. Reject the item by clicking the Delete icon. Move the scanner so it is not directly under bright light or shield it from an overhead light source. You may also try removing and then replacing the scanner cover to ensure it is tightly in place. Try reprocessing the item. If the black streaks persist, they may not pose a problem for downstream processing of the item. Perform the preventative maintenance procedures outlined in the quick reference guides for the scanners. Reject the item and reprocess it in order to capture the original images. Locate the item and reprocess it. If it continues to be rejected, remove the item from the deposit and deposit it manually at your bank. Rev

88 DEPOSIT ISSUES REMOTE CORPORATE CAPTURE WEB CLIENT 5.7 TROUBLESHOOTING ISSUE/ERROR DESCRIPTION RESOLUTION The account I need is not in the list. Contact your CCSR to activate the correct account. "The route transit number of the deposit slip does not match the RT number of the customer account." "The account number of the deposit slip does not match the deposit account number." The control balance you entered is invalid. A control balance is required for the customer account you selected. The item amount you entered cannot be accepted. The amount you entered is formatted incorrectly. The item amount is not present. "The item total has reached the maximum deposit amount." The numeric amount on the check is different than the printed amount on the check. The route/transit number on the deposit slip you scan for a deposit must match the route/transit number that is configured in the system for the depository account. The account number on the deposit slip you scan for a deposit must match the account number of the depository account you have selected. The control balance must be greater than 0, and must not exceed $99,999, The control balance must be greater than 0, and must not exceed $99,999, The amount must be greater than $0.00 and cannot exceed $99,999, The amount must only contain numbers and include 2 decimal places. The item you just added to the deposit has put the deposit over the maximum amount allowed for a deposit. Edit the route/transit number to the correct value, or scan a different deposit slip with the correct route/transit number. Edit the account number to the correct value, or scan a different deposit slip with the correct account number. Re-enter the control balance, then continue with the deposit. Enter a control balance. Edit the amount as appropriate, then accept the item again. Edit the amount as appropriate, then accept the item again. Enter an item amount, then accept the item again. Reject the item and add it to a new deposit. Regulation UCC states: If an instrument contains contradictory terms, typewritten terms prevail over printed terms, handwritten terms prevail over both, and words prevail over numbers. Rev

89 TROUBLESHOOTING DEPOSIT ERRORS ISSUE/ERROR DESCRIPTION RESOLUTION The route and transit number is not present. The route and transit number is not 9 digits. The route and transit number contains non-numeric characters. The route and transit number for this item appears to be invalid. The route and transit number for this item cannot be accepted. It has been configured as invalid. The bank on-us number is not present. The bank on-us number contains non-micr characters. "The bank on-us number is invalid." "The Aux On-Us number contains nonnumeric or disallowed characters." "The EPC field can only contain one digit." Items in this deposit have invalid data. The control balance reflects a different amount than the deposit amount. The bank on-us number can contain numbers, forward slashes (/), capital O, dashes, and spaces. The aux on-us number can contain numeric characters, spaces, or dashes. This may happen when a control balance was entered and then an item was removed from the deposit. If a control balance or deposit slip is required, then the deposit is required to balance. Enter the eight- or nine-digit, numeric route and transit number as found on the image before accepting the item. Deposit slips can have eight-digit route and transit numbers in the format of 4-4 (4 hyphen 4). Reject the item. It will not be included in the deposit. Process the item manually by taking it to a bank branch for deposit. Enter the bank on-us number exactly as it appears on the image, using a forward slash (/) to replace the on-us symbol, which looks like this: Enter the aux on-us number exactly as it appears on the image. Enter the EPC number as it appears on the item. Correct the fields that have errors (these are outlined in red and appear in red text) before completing the deposit. If the deposit is still active, you may change the amounts of items as needed to balance the deposit. If you have already submitted the deposit, contact your CCSR to have the problem corrected. Rev

90 TROUBLESHOOTING DEPOSIT ERRORS ISSUE/ERROR DESCRIPTION RESOLUTION The total amount of the deposit cannot be accepted. "The deposit has reached the maximum number of items it can contain." While processing a deposit, the workstation crashed or the Internet connectivity was lost. "You cannot complete the deposit because the scanner is still scanning items." A deposit was suspended, but it was not resumed after logging in to RCC Web Client. There are two possible reasons why this may occur. The amount cannot exceed $99,999,999.99, or some other amount as configured by your financial institution. You cannot add any more items to the deposit. RCC Web Client will automatically suspend and save the deposit that is currently in progress. Reason 1: A System Manager user may have inactivated the customer or account. The deposit is not presented to the RCC Web Client user for completion since the customer or account has been inactivated. Reason 2: The RCC Web Client Administrator deleted the deposit or the system automatically deleted the deposit because it sat unfinished for longer than the allowed time. To complete the deposit, reduce the total amount of the deposit by removing some items. To deposit more items, submit the current deposit and start a new one. When the workstation comes back up, log in to RCC Web Client and the suspended deposit will be resumed. If the suspended deposit is not resumed, contact your CCSR. Wait until scanning is complete, or remove the remaining items from the input slot of the scanner, then try again to complete the deposit. Resolution 1: The RCC Web Client user should log out and notify their system administrator of the problem. In System Manager, the administrator must re-enable the customer or account for a long enough period of time that the RCC Web Client user is able to complete the deposit. Once the deposit has been submitted, the administrator can once again inactivate the customer or account in System Manager. Resolution 2: The administrator can delete the deposit in the Web Manager and have the deposit reprocessed using a different customer or account. A primary or secondary deposit account needs to be added, modified, or removed. Contact your CCSR with the account information. Funds were deposited into a wrong account. Abort the deposit and re-scan it into the correct depository account. Rev

91 TROUBLESHOOTING REPORT ISSUES ISSUE/ERROR DESCRIPTION RESOLUTION A login window appears in the Reporting tab in place of the organization list. Instead of the organization list, fields to enter your username and password appear on the screen. You cannot generate a report because you cannot select an organization. This problem occurs because the browser security settings are too high. Set your Internet Explorer security settings to Medium or lower by doing the following: Choose Tools > Internet Options Click the Security tab. Slide the slider bar down until "Medium" or lower appears as the security level. Click OK. GENERAL ISSUES ISSUE/ERROR DESCRIPTION RESOLUTION The application logs you out automatically. You may receive the following errors: Your session has timed out. The application will close. If the application remains idle in other words, if you do not press any keyboard keys or move your mouse for a period of time as configured by your financial institution, the application will automatically log you out and request that you log in again. You must log in again before you can continue working in the application. To avoid being logged out automatically, continue to use the system without significant lapses in activity. An unexpected error has occurred. The RCC Web Client application appears to freeze. In addition, you are only allowed to remain logged in for the period of time configured by your financial institution. The default is 60 minutes. If your login session exceeds the configured time period, the application will log you out automatically. If the application appears to freeze or hang, the server may have temporarily stopped responding. Try exiting and restarting the application. If the problem persists, contact your CCSR. Contact your CCSR and notify them of the problem. Rev

92 TROUBLESHOOTING GENERAL ISSUES ISSUE/ERROR DESCRIPTION RESOLUTION You receive deposit rejection or adjustment notifications by e- mail. For example: Subject: Rejected Deposit John Doe Deposit number 3 for $ was rejected due to the following reason: Suspected duplicate deposit If you have any questions or concerns, please contact Thank you, First National Bank These adjustment notifications are sent when changes are made to deposits or items. The person to whom these notifications are sent is configured in System Manager. If you are receiving these notifications in error, contact your CCSR to have the messages redirected. Rev

93 INTERNET EXPLORER SECURITY SETTINGS Bank of Albuquerque - Bank of Arizona - Bank of Arkansas - Bank of Kansas City - Bank of Oklahoma - Bank of Texas - Colorado State Bank and Trust

94 INTERNET EXPLORER SECURITY SETTINGS BEST PRACTICES The purpose of this section is to briefly outline the suggested security settings for Internet Explorer. The following sections explain more about making the settings. OPTION SUGGESTED SETTING ISSUE Security Tab (Zones) Internet Zone High To ensure maximum security from Internet threats, the slider should be set to High. Intranet Zone Medium If you are accessing RCC Web Client through the Intranet, a setting not higher than Medium security lets all of the applications run without hindrance. Trusted Sites Zone Medium Add the RCC Web Client URL as a trusted site on your computer. Then you can set the slider to no higher than Medium to run the Web Manager without hindrance. Security Tab (Custom Level Settings) Automatic prompting for Enable or RCC Web Client requires this setting to run correctly. ActiveX controls prompt in all zones Binary and script behaviors Download signed ActiveX controls Run ActiveX controls and plug-ins Active Scripting Scripting of Java applets Advanced Tab Use SSL 3.0 Do not save encrypted pages to disk Enable or prompt in all zones Enable or prompt in all zones Enable or prompt in all zones Enable in all zones Enable in all zones Enable in Advanced Settings Disable in Advanced Settings RCC Web Client requires this setting to run correctly. RCC Web Client requires this setting to run correctly. RCC Web Client requires this setting to run correctly. RCC Web Client requires this setting to run correctly. RCC Web Client requires this setting to run correctly. Secure Socket Layer (SSL) 3.0 lets you connect securely with RCC Web Client RCC Web Client requires this setting to run correctly. Rev

95 INTERNET EXPLORER SECURITY SETTINGS BEST PRACTICES (CONTINUED) Privacy Tab Privacy High If you are using the Intranet or Trusted Sites zones, you can set Privacy to High to block Cookies from the Internet Zone. If you must use the Internet zone to access RCC Web Client, set Privacy no higher than Medium. Pop-up Blocker Disable for the RCC Web Client site Cookies: RCC Web Client uses cookies to track logins and for other vital information. Do not disable cookies. If you are using the Internet zone for accessing RCC Web Client, you should consult your system administrator for the Privacy settings. Add the RCC Web Client site to the Allowed Sites list Content Tab AutoComplete Disable Disable AutoComplete to ensure login names and passwords cannot be circumvented. Rev

96 INTERNET EXPLORER SECURITY SETTINGS INTERNET EXPLORER ZONES Internet security settings are accessible through the Internet Options dialog box. You can access the Internet Options dialog box in two ways: 1. Start > Control Panel > Security Center > Internet Options 2. In Internet Explorer, choose Tools > Internet Options 3. Define the security settings for different zones in the Security tab of the Internet Option dialog box. Zones are Internet Explorer s way of specifying different security settings according to where you browse. There are four zones: Internet Local Intranet Trusted Sites Restricted Sites You can assign a different level of security to each zone. For example, you can set up security to be tighter for general Internet sites while intranet and specific, trusted sites can safely have looser security settings. Internet Zone Because the general Internet is external to your company s network, it is possible to access unsafe sites. It is important to be careful where you browse and what type of information and automation you accept. Many companies set policies that determine the security level for Internet browsers. The Internet zone allows a company to specify the security for general Internet usage. They may have requirements for this zone to be very high security to prevent intrusion. However, the high settings could block RCC Web Client from running or make it difficult and time-consuming to use. Rev

97 INTERNET EXPLORER SECURITY SETTINGS INTERNET EXPLORER ZONES (CONTINUED) Local Intranet Zone The local intranet zone is internal to your organization. Because your intranet is not exposed to the general Internet, it is already secured from threats. If RCC Web Client is running within your intranet, you can safely reduce the security settings for the Local Intranet zone. Trusted Sites Zone The Trusted Sites zone lets you list the sites that you know do not pose a security threat. If you are not running RCC Web Client from an intranet site, you can list the IP address as a trusted site so you can reduce the security settings for the Trusted Sites zone. Trusted Site Settings: To add an address to the trusted sites list, do the following: 1. From the Security tab, click Trusted Sites, then click the Sites button. The Trusted Sites dialog box opens. 2. In the Add this Web site to the zone text box, type the address you were given for RCC Web Client. Make sure you include " as part of the address. 3. Click Add. NOTE: If the Server Reporting application is on a different server, you will need to include the address for that server as well. 4. When you have finished, click OK to close the Trusted Sites dialog box. 5. Move the security level slider to no higher than Medium. Custom Level Settings Each zone can be customized by clicking Custom Level and selecting from the listed settings. Customizing the settings lets you set the appropriate level of security for the associated zone. Rev

98 INTERNET EXPLORER SECURITY SETTINGS ADVANCED SETTINGS Advanced Settings lets you enable or disable specific settings for Internet Explorer. Most of the settings can be left in their default settings. However, you should set "Use SSL 3.0" and "Do not save encrypted pages to disk" to the settings suggested in the Best Practices table. To set the Advanced Settings, do the following: 1. From the Internet Options dialog box, click the Advanced tab. 2. Scroll down to find and modify the setting. 3. Click Apply. COOKIES RCC Web Client uses cookies to track logins and for other vital information. If cookies are disabled, RCC Web Client will not be able to function. Cookies settings are handled in Privacy tab, and therefore are not part of the Security settings discussed above and need to be set separately. Privacy Settings The Privacy tab includes a slider that sets the privacy level for all sites in the Internet zone. The Intranet and Trusted Sites zones automatically accept all cookies. If you will be using the Internet zone for accessing RCC Web Client, you should consult your system administrator for the Privacy settings. You can also find more information about Privacy settings and Cookies by searching for "cookies" at support.microsoft.com. POP-UP BLOCKER Internet Explorer can include a pop-up blocker for preventing browser windows from opening automatically. The purpose of the function is to prevent unwanted ads from opening when you open a Web site. RCC Web Client uses pop-ups as alerts and dialog boxes to make your experience with the application easier to interact with. If the popup blocker is enabled, RCC Web Client will not function properly. Disabling Pop-up Blocking If your company requires that the pop-up blocker be enabled, you will need to exclude the RCC Web Client site. To exclude the RCC Web Client site, do the following: 1. From the Privacy tab, click Trusted Sites, then click the Sites button. The Per Site Privacy Action dialog box opens. Rev

99 INTERNET EXPLORER SECURITY SETTINGS POP-UP BLOCKER (CONTINUED) Disabling Pop-up Blocking (Continued) 2. In the Address of Web site text box, type the address you were given for RCC Web Client. Make sure you include " as part of the address. 3. Click Allow. When you have finished, click OK to close the Per Site Privacy Actions dialog box. Internet Explorer will now accept all cookies from RCC Web Client. AUTOCOMPLETE AutoComplete records the user name and passwords you use to log in to secured sites. Enabling AutoComplete gives others who use your computer access to sites that require a user name and password. For security reasons, you should disable AutoComplete. Disabling AutoComplete To disable AutoComplete, follow these steps: 1. From within the Internet Options dialog box, click the Content tab. 2. In the AutoComplete area, click the Settings button. The AutoComplete settings dialog box opens. Rev

100 INTERNET EXPLORER SECURITY SETTINGS AUTOCOMPLETE (CONTINUED) Disabling AutoComplete (Continued) 3. Click User names and passwords on forms to remove the check from the box. 4. Click OK. Rev