Getting started with the e.dentifier2

Transcription

1 Getting started with the e.dentifier2 You can use the e.dentifier2 to log onto Access Online with or without the included USB cable. The differences between these methods are explained below. At the end of this document you also find a frequently asked questions overview. Logging on with the USB cable: Your e.dentifier2 is accompanied by a USB cable. Use this to connect the e.dentifier2 to your computer. You will need to install the necessary software first. Extra fast login Using the USB cable will enable you to make your payments more quickly and easily. Your account number will be recognized immediately and all you have to do is enter your PIN. To install the software, follow these steps. Download the software using the link on the Access Online pages (it is possible that you have insufficient rights to do this. In that case please contact the system administrator at your company) Follow the steps that appear one by one on your screen Once you have installed the software, insert one end of the USB cable into the e.dentifier2 and the other into your computer to the logon page to start up ABN AMRO Access Online 3 To make sure you have a secure connection, check that the padlock symbol is visible on your browser and that you are connected to ABN AMRO. Insert your card (access card) into the e.dentifier2 Enter your PIN in the e.dentifier2 Press OK Check your account number and card number Confirm by pressing OK to continue with the next step You are now logged on On your Access Online page you can find information on recent developments 5 Go

2 Logging on without the USB cable: If you use the e.dentifier2 without the USB cable, you can log on immediately. This can be handy, for example, if you are abroad or on a business trip and you want to transfer money but don t have access to the software that s required to use the USB cable. FAQ s E.dentifier2 What is the difference between the e.dentifier2 and my current e.dentifier? The e.dentifier2 can be connected to your PC via a USB cable, but it can also be used without this cable. If the e.dentifier is connected via a USB cable, fewer steps are required when working with Access Online, because you no longer have to enter challenge and response codes. The e.dentifier2 also has a larger display, larger buttons and several menu options. Another difference is that the e.dentifier2 is less dependent on its battery, because it receives power via the USB cable when connected. Why does the box of the e.dentifier2 contain a cable? The USB cable in the box is for connecting the e.dentifier2 to your computer. This makes banking online even faster and easier. To use the e.dentifier2 with USB cable, you must download the software first (this only needs to be done once). Can I also use the e.dentifier without USB cable and installed software? Yes, you can, but you will need to enter the challenge and response codes. We advise you to use the e.dentifier2 with the USB cable whenever possible as this will enable you to take full advantage of all the benefits of the e.dentifier2. Does the e.dentifier2 work when connected to a USB hub? Usually it does. However, if lots of devices are connected to the hub, this can interfere with the working of the e.dentifier2. If this problem occurs, connect the e.dentifier2 directly to the computer. The e.dentifier is faulty. How can I order a new e.dentifier? If your e.dentifier is faulty, your company s Security Manager for Access Online may have a replacement e.dentifier for you. If not, contact your Client Support Unit. You can find the contact information here: A replacement is free of charge. Why can I not see any menu options on the e.dentifier2 display? You can only see the menu options when the e.dentifier2 is not connected to your PC. To see the menu options, first make sure that the e.dentifier2 is not connected via the USB cable to your PC. Then insert your bank card in the e.dentifier2.

3 Connected use I have connected my e.dentifier2 to the PC via the USB cable, but I cannot log in to Access Online when connected. Check whether three logos appear when you press the OK button on your connected e.dentifier2. If this is the case, you can start a new internet page and go to the Access Online logon page. If one or two logos appear on your e.dentifier2 display, you must download and install the software again and then try to log on using the connected e.dentifier2. Three logos appear on my connected e.dentifier2 when I press the OK button, but I am not able to log into Access Online when connected. Your PC may not recognise the connected e.dentifier2. This may be because your Smart Card service is switched off. You can activate this as follows: Step 1: Click on the Windows Start menu and go to the Configuration screen. Select Systems Management and then Services. One of the services listed is Smart Card. Step 2: Double-click on the Smart Card service. This opens a new window with the properties of the service. From the Start-up type options, select Automatic. Click on OK. It is possible that the software is installed correctly, but that the software is not found directly. To fix this, disconnect the e.dentifier2 from your PC and shut down the PC. It might help to plug the cable into a different slot. After the start up of the PC e.dentifier2 will be detected as new hardware and start detecting the software. A system administrator can also stop and restart the Smart Card Service. Only one logo appears on my connected e.dentifier2 when I press the OK button. Check the USB cable in your PC and e.dentifier2. The USB cable may not be properly connected, which is why the.dentifier2 is not working correctly. Only two logos appear on my connected e.dentifier2 when I press the OK button. The e.dentifier2 software may not be properly installed. Re-install the software and then try to log in with the connected e.dentifier2. The e.dentifier software is not installed on the PC on which I am going to use Access What should I do? If you wish to use Access Online on a computer that does not have the required software, you can still use the e.dentifier2. The e.dentifier2 also works when disconnected, i.e. without the USB cable. To do this, simply disconnect the cable between the PC and the e.dentifier2. At our company we use a Terminal Server Solution. Is it possible to install the e.dentifier2 software on a terminal server in order to use the e.dentifier2 in connected mode? If your company uses a Terminal Server only solution, this will not be possible. To use a connected e.dentifier2 it is necessary, in general, to install the software directly on the device you want to use with the connected e.dentifier2. If there is a desktop available on your workstation, an installation there would enable connected use.

4 Messages on the e.dentifier The e.dentifier says PIN BLOCKED. What should I do now? If the e.dentifier says PIN BLOCKED, contact your company s Security Manager for Access My PIN is blocked. I do not recall entering my PIN. What do I do? If you left your Access Card in your e.dentifier during transport, for instance in a bag, this could cause the unintentional entering of PIN codes which could ultimately lead to the blocking of your PIN. To ensure this does not happen, we advise you never to store your Access Card in the e.dentifier. If the e.dentifier says PIN BLOCKED, contact your company s Security Manager for Access The e.dentifier says WARNING - LAST TRY. What should I do now? You receive a warning that you have only one more chance to enter the correct PIN. If this last attempt fails, the message PIN BLOCKED appears. If you receive this message, contact your company s Security Manager for Access The e.dentifier says CARD ERROR. What should I do now? Your bank card may not be properly inserted in the e.dentifier, or there may be dust in the insert slot. Try to blow it clean or carefully wipe the golden chip on your bank card with a dry cloth. If this does not work, your card is probably faulty. In this case, contact your company s Security Manager for Access Messages (general) I see the message 'The account number and card number entered do not provide access to Access Verify that you are using the correct card. What should I do now? Check whether you have entered the correct numbers in the logon screen: does the account number match the card number that you have entered? have you used the bank card belonging to the account number entered? If you still see this message, contact your company s Security Manager for Access I see the message Incorrect response. Below you have received a new code. Press OK on your ABN AMRO e.dentifier and perform all steps again using the new code. What should I do now? Check whether you entered the code correctly from the site in your e.dentifier. Check whether you entered the response code correctly from the e.dentifier in your screen. Check whether you have used the correct card to log on. If you use the remember function for your account and card numbers, deactivate this function and re-enter the numbers. Check whether you used the same card for sending instructions as for logging on. If the problem recurs, contact your company s Security Manager for Access

5 The message 'Your card has been blocked for access to Access Please contact ABN AMRO Client Services appears. What should I do now? The contact information can be found here: Error message during installation of e.dentifier2 with Windows 7 'Device driver software was not successfully installed' This error message occurs after installation of the e.dentifier2 software with the Windows 7 operating system. You have connected the e.dentifier2 for the first time and inserted the bank card in the e.dentifier2. You can ignore this message. The e.dentifier will work normally. Explanation: This message appears because Windows 7 recognises both the e.dentifier2 and the chip on the bank card as connected hardware. However, no driver is available or necessary for the chip on the bank card. The connected e.dentifier2 can be used as normal. The message does not affect its operation. Any questions? Please contact your local Client Support Unit. You can find the contact information on