Desktop Deposit through Wells Fargo Business Online Quick Start Guide. A guide to setting up your check scanner and making your first deposit

Transcription

1 Desktop Deposit through Wells Fargo Business Online Quick Start Guide A guide to setting up your check scanner and making your first deposit

2 This page left intentionally blank

3 Contents ii Scanner kit contents 3 System requirements 4 Install and set up the scanner 5 Make a deposit 10 Appendix 16 Troubleshooting 17

4 3 Scanner kit contents Your scanner is delivered with the following additional supplies: Desktop Deposit QuickStart Guide Check safekeeping bags Inkjet printer cartridge* *A note about installing the inkjet cartridge The Digital Check scanner is shipped with an inkjet printer cartridge that stamps Electronically Presented on each scanned check. The stamp is an important feature that provides an effective visual indication that the check has been scanned and protects you and your customers from duplicated deposits. See "Install the inkjet printer cartridge" on page 5. Helpful hints for successful remote deposits Endorse all checks prior to scanning. Ensure that image quality of scanned checks is good. Verify that any manually corrected MICR line (check information) is accurate. Have a security plan in place for check storage, including a secure location to store deposited checks in the check safekeeping bags prior to destruction. Destroy all checks after designated retention period (i.e., minimum of five (5) calendar days, but no longer than fourteen (14) calendar days, after they have been transmitted to Wells Fargo).

5 System requirements 4 The computer you connect the scanner to must meet the following minimum requirements. Operating System Microsoft.Net Framework Ports Monitor Windows XP 32 and 64 bit versions Windows Vista 32 and 64 bit versions Windows 7 32 and 64 bit versions Note: Mac computers are not supported. Microsoft.NET Framework version 2.0 or higher The Desktop Deposit service only supports.net up to version 4.0. Available USB 1.1 or 2.0 port Super VGA with 800 x 600 or higher color display resolution Web Browser Microsoft Internet Explorer versions 7.x 9.x Only 32-bit versions of Internet Explorer are supported. High-speed Internet Connection Utilities Broadband (DSL, cable modem, T1, T3/DS3) WinZip or equivalent utility for extracting.zip files You can access the full Desktop Deposit User Guide from the Desktop Deposit Overview page. Sign on to Wells Fargo Business Online at wellsfargo.com/biz and go to the Transfers & Payments tab, then click Go to Desktop Deposit Service.

6 5 Install and set up the scanner 1 Install the inkjet printer cartridge The Digital Check scanner is shipped with an inkjet printer cartridge that stamps Electronically Presented on each scanned check. The stamp is an important feature that provides an effective visual indication that the check has been scanned and protects you and your customers from duplicated deposits. Be sure to install the cartridge correctly and verify that the stamp is visible on the back of the checks. 1. Lift up on the scanner body to remove the cover for access to the inkjet platform. 2. Open the inkjet cartridge pouch and remove the tape seal on the cartridge. 3. Carefully insert the cartridge at a slight downward angle and snap into place. 4. Replace the main scanner cover. If the ink starts to run dry, replace the inkjet cartridge. Replacement cartridges are available through Superior Press. Figure 1 For more information view the Desktop Deposit User Guide.

7 Install and set up the scanner 6 2 Check your computer settings for.net Framework To install the scanner driver, your computer must have Microsoft.Net Framework installed (as noted on page 7). To check your computer s version: 1. From the taskbar, click Start, and then click Settings. 2. Click Control Panel, and then click Add or Remove Programs. 3. Find Microsoft.NET Framework in the alphabetical list. If your computer does not have Microsoft.NET Framework 2.0 or higher installed, download it at microsoft.com. Search for.net Framework Version 2.0 Redistributable Package (x86) and follow the instructions on the download page. Windows Vista and Windows 7 users The Windows Vista and Windows 7 operating systems are bundled with the Microsoft.NET Framework. To confirm it s installed look in C:\WINDOWS\Microsoft.NET\Framework. 3 Add Wells Fargo as a trusted site To access the Desktop Deposit service, add Wells Fargo as a trusted site. 1. Click Tools on the browser menu bar, then choose Internet Options. 2. Click the Security tab and select the Trusted Sites check box. 3. Click Sites to open the Trusted Sites window. 4. Enter in the Add this website to the zone: field and then click Add.

8 7 Install and set up the scanner 4 Download the scanner driver 1. From the Desktop Deposit Overview page, click Download Scanner Driver from the Getting Started menu. 2. Click Digital Check Scanner Driver v (Figure 2) Figure 2 When asked whether you want to open or save the file, click Save. 3. When asked where you want to save the file, click Save As and choose the folder in which you want to save the file. 4. To finish downloading the file, click Save.

9 Install and set up the scanner 8 5 Install the scanner driver Important: Do not connect your scanner to the computer until you have finished installing the scanner driver. Note: You must have administrative rights to your computer to download and install the scanner driver. If you modify your rights, please remember to revert to your original rights after you have successfully completed the installation. Refer to "Troubleshooting" on page Before installing the scanner driver, exit all applications currently running on your computer. 2. Double-click the.zip file that you downloaded as described in the previous section. 3. Extract the.msi file to a folder with write permission on your computer. 4. Double-click the.msi file to start the installation wizard and click Yes to continue. 5. Follow the Setup Wizard instructions and click Next to start the installation. 6. After the installation is complete, click Close. 6 Connect your scanner 1. Connect the scanner power cord to an available power outlet. 2. Connect the USB cable to your check scanner and an available port on your computer. (USB hubs are not recommended.)

10 9 Install and set up the scanner 7 Wait for your computer to recognize the new hardware (scanner) After connecting your scanner, look for a series of Found New Hardware messages in the notifications area of your taskbar. (Figure 3) This usually takes less than one minute but can take longer depending on your system. If you do not see the notifications, try connecting your scanner to a different USB port. Figure 3 For Windows Vista and Windows 7 users After connecting your scanner, a Found New Hardware window opens; click Locate and install driver software (recommended). Your computer will then recognize the scanner. You re ready to start depositing your checks with the Desktop Deposit service!

11 Make a deposit 10 1 Before you scan a check to deposit 1. Make sure that it: Is eligible for electronic deposit (see page 16 for complete list) Is flat with no folded corners Has no staples, paper clips, or sticky notes attached Is endorsed 2. Count and record the number of checks in the deposit. Use this number to verify that you ve scanned all checks before submitting your deposit. 3. Add the check amounts and record the total. You will enter this as the Deposit Total for the deposit. 4. Click Make a Deposit on the Desktop Deposit Overview page to get started. (Figure 4) Figure 4

12 11 Make a deposit 2 Enter deposit information 1. Enter a Deposit Description this is the memo that will appear on your statement and deposit reports. 2. Calculate and enter the Deposit Total (the total dollar amount of all the checks you plan to deposit). 3. If you re using a check safekeeping bag to store deposited checks, you can add a Bag Number to keep track of it. 4. Click Continue to begin processing your deposit.* * An ActiveX component automatically installs when you click Continue on the Make a Deposit page or module on the Overview page. The ActiveX control helps the Desktop Deposit application communicate with the scanner driver and is installed in your temporary internet files. Figure 5 Note: Desktop Deposit users are required to retain the original paper items for a minimum of five (5) calendar days, but no longer than 14 calendar days, after they have been transmitted to Wells Fargo. See Desktop Deposit Controls in the Desktop Deposit User Guide for more information.

13 Make a deposit 12 3 Scan checks You may see a Scanner Warming Up message. When the scanner is ready, the system prompts you to begin scanning. 1. Click Scan to begin scanning your deposit. (Figure 6) 2. Scan all your checks one at a time, allowing each check to scan completely before feeding the next check. Figure 6 3. After all of your checks have been successfully scanned, click Continue. Note: You can scan a maximum of 100 checks in a single deposit. If you have more than 100 checks, you must make multiple deposits. 4. When the scanner finishes scanning the checks, do one of the following (Figure 7): To scan more checks for the deposit, click Scan More Items. If you re finished scanning checks for the deposit, click End Scan. Figure 7

14 13 Make a deposit 4 Review your deposit and verify deposit total Review all deposits before you submit them. To review the scanned checks at this time, click Review Now. (Figure 8) 1. Review each check carefully. If the image, information, and amount are accurate, click Next Item until you have reviewed every item within the deposit. (Figure 9) Note: As you review and save each item, the Running Total will increase. 2. After you review all items, click Save Item to validate the deposit. Figure 8 Figure 9

15 Make a deposit 14 5 Validate and submit your deposit 1. Check that the Deposit Total and Running Total balance and then click Continue to complete validation. (Figure 10) 2. After successfully validating your deposit, click Submit Deposit. 6 Print deposit confirmation Figure 10 The Deposit Complete page confirms that your deposit has been made. You can choose to: Click Print Confirmation to print the deposit confirmation number for your records. View, print, or save a Deposit Report, located at the bottom of the confirmation page. (Figure 11) Figure 11 Note: You can also view the deposit within Wells Fargo Business Online on your Account Activity page as soon as the transaction posts. 1

16 15 Make a deposit 7 Store your checks securely After submitting deposits, we recommend that you securely retain the original paper checks for a minimum of five (5) calendar days and no longer than fourteen (14) days, and then destroy them. For more details, please refer to Desktop Deposit Controls in the Desktop Deposit User Guide for more information.

17 Appendix 16 What you can deposit Eligible items Most checks drawn on U.S. banks and in U.S. dollars U.S. Treasury checks Travelers cheques and money orders All electronically captured and transmitted checks must have complete and readable Magnetic Ink Character Recognition (MICR) line information, including the bank routing number, account number, and (if present) serial number. MICR lines are usually located on the bottom of a check (see sample MICR line below): Ineligible items U.S. savings bonds and other non-check items Items drawn on banks outside the U.S. Items drawn in a foreign currency Paper draft without MICR printing Remotely created checks Checks drawn against a line of credit Checks that are not payable to you Substitute checks Cash Note: Deposit ineligible items at your local Wells Fargo or at an ATM. Deposit limits Number of checks per deposit: 100 Check amount limit: $50,000 maximum per check Daily deposit amount limit: $50,000 total per day

18 17 Troubleshooting The most common issues involve the interaction between the scanner and the computer system. For example, performing the installation process in the wrong order may result in the computer not recognizing the hardware. Use the following troubleshooting tips if you have trouble with your scanner or receive error messages such as: Unable to detect scanner Scanner not recognized Scanner not found Tip Remove scanner interference with other peripherals How to... If you have another peripheral connected to your computer (e.g., all-in-one printer/scanner/copier that requires software to be downloaded), there may be interference between the scanner and the driver. Unplug the peripheral from your computer so that only the dedicated check scanner is connected. Sign off of the Desktop Deposit service. Then, sign back on and try again.

19 Troubleshooting 18 Tip Ensure that you have administrative permission for the local computer How to... If you are having difficulty installing the scanner driver, you may not have the appropriate permission for loading software to the local computer. The Windows user performing the installation must have administrative permissions for the local computer. To determine if you have administrative privileges: Windows XP 1. Click Start. 2. Click Settings from the menu. 3. Click Control Panel from the sub-menu. 4. Click User Accounts. 5. Look for the user name and group in the list. The user name should list Administrators under the group listing. Windows Vista or Windows 7 1. Click Start. 2. Choose Control Panel from the menu. 3. Click User Accounts. 4. Click Manage User Accounts. If you do not have Admin rights, you will be prompted to enter the Administrator password when clicking Manage User Accounts. 5. A pop-up with Users, Domain and Groups will be displayed. 6. Look for the user name and group in the list. The user name should list Administrators under the Group. If needed, log on to Windows as a user with administrative permissions or see your systems administrator. Check Microsoft.NET Framework settings After installing the scanner driver log out and then log in again without administrative permissions. The Microsoft.NET Framework components must be set to Enabled in order to work with Microsoft s Internet Explorer browser. 1. From Internet Explorer, select Tools, then Internet Options. 2. Click the Security tab, and then click Custom Level. 3. Under the.net Framework-reliant components, select Enable next to both Run components not signed with Authenticode and Run components signed with Authenticode.

20 19 Troubleshooting Tip Ensure Microsoft.NET Framework is installed on computer How to... The Microsoft.NET Framework must be present on your computer before you install the scanner driver. If you installed the scanner driver and Microsoft.NET Framework isn t installed on your computer, you must first remove the scanner driver. To remove the driver using Windows XP: Go to Start, click Settings, and click Control Panel. Open Add or Remove Programs. Select the program for the Digital Check scanner and click Remove. To remove the driver using Windows Vista or Windows 7: Go to Start, click Control Panel, and click Programs and Features. Then locate the program for the Digital Check scanner (the publisher is Wells Fargo), right-click the driver and click Uninstall. After removing the driver, download the.net Framework at microsoft.com. Go to the Download Center and search for.net Framework Version 2.0 Redistributable Package (x86) and follow the instructions on the download page. Add Wells Fargo and the Desktop Deposit service as a trusted site After installing the.net Framework, follow the instructions to download and install the scanner driver. 1. From the menu bar on your browser window, click Tools, then Internet Options. 2. Click the Security tab and select the Trusted Sites check-box. 3. Click Sites to open the Trusted Sites window. 4. Enter in the Add this website to the zone: field and click Add. If you continue to encounter issues, go to Add/Remove Programs, remove the scanner driver, and restart your computer. Next, sign on to Wells Fargo Business Online and go to the Desktop Deposit Download Scanner Driver page. Follow the instructions to download the Digital Check scanner driver, and be sure to select Reinstall. Finally, restart your computer.

21 Troubleshooting 20 Tip Ensure proper connection/active USB port How to... Ensure that your scanner is connected to your computer properly. Unplug and reconnect the power source and USB cable. Some USB ports may not be active; or, if you have recently used USB for another device, it may not recognize the scanner. Verify that USB port is active or try plugging the scanner into a different USB port. Also, ensure the scanner lid is closed securely. If you are using a USB hub, try plugging the scanner directly into the computer. Check Power Management settings Check Device Manager Sign off of the Desktop Deposit service, and then sign on again. If the USB device stops working or won t resume, you should check the Power Management settings. If you have Windows XP, default settings may cause scanner to stop working when Windows resumes from sleep, hibernation, or computer inactivity. To prevent this, do the following: 1. On your desktop, right-click My Computer, then Properties. 2. On the Hardware tab, click Device Manager. 3. Under Universal Serial Bus Controllers, double-click the USB Root Hub. 4. Click the Power Management tab. Clear the check box. 5. Click OK to save the changes. Open Device Manager (Go to the Start menu, click Settings, Control Panel, double-click System, click Hardware > Device Manager.) Click to expand Ports (COM & LPT). You should see one listed for the Digital Check scanner. Restart computer If you see yellow exclamation point (!) or an Unknown Device message, right-click the specific port and click Update Driver. If you do not see the port for your scanner listed or it is listed, but your scanner still does not function properly close all browsers and applications and restart the computer.

22 21 Troubleshooting Tip Check ActiveX control Check scanner driver Check Add-ons How to... If scanner cannot be found by the Desktop Deposit service and you receive an error that the scanner control was not detected, confirm the ActiveX control is listed in your Temporary Internet Files. To check, open Internet Explorer. Click Tools, then Internet Options. Click the General tab, and under Browsing History, click Settings. From the Settings menu, select View Files. Now, locate WellsFargoDesktopDepositScannerControl.dll. To confirm the driver installation was completed using Windows Vista or Windows 7: Go to the Start menu, click Control Panel, then Programs and Features (for classic view), and then locate the scanner driver for the Digital Check scanner (the publisher is Wells Fargo.) For Windows XP: Go to the Start menu, click Settings, then Control Panel. Open Add and Remove Programs and locate the scanner driver for the Digital Check scanner. Some browser Add-ons (such as the McAfee SiteAdvisor Add- On) may restrict the scanner software from working properly. To view and disable an Add-on: 1. From the menu bar on your browser window, click Tools, then Manage Add-ons. 2. Click Enable or Disable Add-ons. 3. Select the Add-on (such as McAfee SiteAdvisor BHO) and change the Settings to Disable. Click OK. 4. You may need to close all open browsers and open with a new browser window. You may enable the Add-on after using the Desktop Deposit service.

23 Troubleshooting 22 Tip Test scanner with driver application (Digital Check scanner) How to... If you are unable to scan checks with the Digital Check scanner, use the diagnostic tool that is packaged with the driver to verify the scanner (hardware) and driver (software) are working properly. First, close the browser window used for the Desktop Deposit service. From your desktop (or the folder you saved the driver in), double-click the shortcut for the Digital Check ScanLite program named scanlite2.exe. When the program launches it will initialize the scanner which may take a minute. After the program launches, the LED light on your scanner will turn green. This indicates that the scanner and scanner driver are both working properly. Click Exit to close the program, then open a new browser to return to the Desktop Deposit service to scan. Resume scan after interruption If the program does not launch and you receive an error such as Is the BUIC on and connected? the scanner was not found. Click OK to close the error window. Then verify the scanner is properly connected to a power supply and USB port. The power switch for the TS215 should be on. If connected and on, the LED light on the scanner should be on and red. If the light is still not on, or you continue to get an error, try to plug the USB cable into another USB port. You will need to wait until the new hardware is found before launching the application again. If you are scanning a deposit with multiple checks and the scan is interrupted for any reason, close out of the browser and sign back on to the Desktop Deposit service. Go to the Scanned/ Not Submitted Deposits page the deposit you were creating should be saved. Select the deposit and click Scan More Items to continue. During the review process, ensure all checks are included and have only been scanned once. If none of these troubleshooting tips resolves your issue, please contact Online Customer Service at

24 How can we help? Call us if you have questions about the Desktop Deposit service through Wells Fargo Business Online. We are available from 5:00 a.m. to 6:00 p.m. Pacific Time, Monday through Friday. wellsfargo.com/biz/dtd Visit us online for more information and to access the full Desktop Deposit User Guide. 1 Deposits made before 8:00 p.m. local time on a business day will be posted to your account the same business day. Deposits made after 8:00 p.m. or on a non-business day will be posted to your account on the following business day. Business days are Monday through Friday, except for banking holidays. All deposits are subject to bank verification and may not be available for immediate withdrawal. Local time is determined by the location Wells Fargo has on record for your account. If you have multiple accounts set up in different locations, the deposit cut-off time for each account may be different Wells Fargo Bank, N.A. All rights reserved. Member FDIC. BIS2076 (10/13)