IER 567 PRINTER. IER 567 Print er User Guid e

Transcription

1 IER 567 PRINTER IER 567 Print er User Guid e N00202A Revision Level 5 Jan. 22, 2009

2 NOTICE! Warning DANGER! Warning DANGER THIS IER PRODUCT COMES WITH A LITHIUM BATTERY. BATTERY REPLACEMENT MUST IMPERATIVELY BE PERFORMED BYQUALIFIED MAINTENANCE PERSONNEL. MOREOVER, ONLY IER APPROVED MODELS MAY BE USED. DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE MANUFACTURER. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER S INSTRUCTIONS The United States Federal Communications Commission (in 47 CFR ) has specified that the following notice be brought to the attention of users of this product. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. 2

3 In accordance with FCC requirements, changes or modifications not expressly approved by IER could void the user's authority to operate this product. Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules. NORWAY: This product is also designed for IT power distribution system with phase-to-phase voltage 230V. NORWAY & SWEDEN:! DANGER Warning Apparaten skall anslutas till jordat uttag när den ansluts till ett nätverk. THIS APPLIANCE MUST BE GROUNDED.THIS PRODUCT MUST EXCLUSIVELY BE CONNECTED TO AN ELECTRICAL CIRCUIT THAT IS PROVIDED WITH A GROUND FAULT CIRCUIT INTERRUPTER (GFCI) COMPLYING WITH IEC 364 AND NFC REGULATIONS, AND CONFORMING WITH THE VOLTAGE CHARACTERISTICS SPECIFIED BY THE NF EN STANDARD. The cover(s), door(s) and/or drawer(s) of this product is (are) intended for occasional use and must be normally closed. The warranty shall be null and void in case of use of any spare part, special tool or consumable not expressly approved in writing by IER and in the event of attempted repair or servicing of the machines by persons lacking the requisite technical qualifications. This document contains proprietary information of IER. It may not be reproduced or communicated without prior written authorization of IER. It is intended solely for the use of the product described herein, to the exclusion of any other usage. It is provided as is, for information purposes only, without any warranty of any kind, including any warranty of fitness or a particular purpose, and may be modified by IER at any time. The information and specifications contained in this document are subject to change without prior notice. 3

4 In compliance with the European Directive 2002/96/CE relative to the management of Waste Electrical and Electronic Equipment (WEEE) implemented as of August 13, 2005, this product may not be disposed of with regular household waste. All products concerned by this directive are marked with the above symbol. The end owner of this product is responsible for either: Transferring the product to an authorized treatment facility where the product components, recognized to present a hazard to the environment and/or public health, will be recycled and recovered properly, or Consulting with the manufacturer for appropriate product waste management according to the terms of the manufacturer. Translated from French - IER Documentation Department 4

5 TABLE OF CONTENTS A INTRODUCTION... 6 B CONTENTS OF THE SHIPPING CONTAINER... 8 C DESCRIPTION ) Physical Characteristics...9 2) Front Left View ) Rear Right View ) Interior View Paper Path ) Interior View Paper Path (Thermal Transfer Option)...14 D INSTALLATION ) Unpacking the Printer ) Connecting the Printer to the Host ) Connecting the Printer to the AC Line Power and Switching on the Printer ) Loading Blank Stock ) Installing the Multipass Ribbon Cartridge (Thermal Transfer Option)...21 E USING THE USER INTERFACE ) Physical Layout of the User Interface ) User Interface Key Functions ) User Interface Indicator and Sound Alarm Function ) Coupon Printing ) Printing the Status Coupon ) Inserting a Coupon through the Front Feed Slot (Option)...27 F PERIODIC MAINTENANCE ) General Printer Cleaning ) Cleaning the Printhead and the Platen ) Cleaning the Optional Magnetic Head ) Final Checks...34 G OPERATING FAULTS ) List of Error Messages ) Clearing a Paper Jam ) Other Operating Faults...40 H CLEANING PRODUCTS AND TECHNICAL DOCUMENTATION ) List of Cleaning Products ) IER 567 Printer Technical Documentation

6 A A INTRODUCTION The IER 567 Printer is designed to print ATB type travel documents. Optionally, the printer can be enhanced with a magnetic module to process data encoded on the magnetic stripe on the back of the ATB documents. The following two printing technologies are available for this printer: Direct thermal (standard equipment) to print on heat-sensitive media. Thermal transfer method (option). Printing is in this case achieved by transferring melted ink dots from a ribbon contained in a cartridge to the media. Media is supplied: Continuously from the rear of the printer, via three feeders, two of which are fitted as standard and the third is optional. (Fanfold stocks of blank media can be placed either underneath the printer or inside a cabinet on which the printer stands). Via the front feeder slot, when reading, revalidating or updating the information on a coupon. Another optional feature, the stock control number (SCN) reading function, is available to prevent fraudulent use of blank stock. The IER 567 Printer can be installed on top of a cabinet containing two or three media stocks, which are accessed by opening a door or drawer. With a two-door cabinet, the third stock can be set up outside the cabinet on a foldaway stand. The two or three internal stocks can be secured with key-locking catches. A secure container (stacker) can be used if the printer is installed on top of a cabinet. 6

7 Fig. 1 Fig. 2 7

8 B CONTENTS OF THE SHIPPING CONTAINER B In the box you will find the following elements: IER 567 Printer (1) User Safety Guide (2) Test coupons (3), one of which containing the IER 567 Printer configuration AC line power cord (4). NOTE: Visit our website to download the PDF version of the IER 567 Printer User Guide ( Blank coupons and cleaning products are not supplied with the printer (see Page 39). We recommend that you save the packing material at least throughout the warranty period Fig

9 437 mm C C DESCRIPTION 1) Physical Characteristics Printer clearance with the covers open: Depth (A): 440 mm (17.32 in) Height (B): 434 mm (17.1 in) Width with operator access door open (C): 357 mm (14 in) Total width (D): 496 mm (19.53 in) A B 434 mm C 357 mm 496 mm D Fig. 4 9

10 Overall printer dimensions with covers closed: Depth (A) mm (17.21 in) Height (B) 201 mm (7.87 in) including feet Width (C) 200 mm. (7.87 in) Weight: Without options: 10 Kg (22.05 lbs.) With thermal transfer option: 11 kg (24.26 lbs.). Operating temperature: +5 C to +40 C (41 F to 104 F) Relative humidity (non-condensing), consumables excluded: 20% to 80%. B A C Fig. 5 10

11 2) Front Left View a) Front panel (1) (cf. E) where the following items are visible: Four-line, 20-character alphanumeric LCD display (2) Two indicators (3) Seven keys (4) Front feed slot (5) Output stacker (6) for printed coupons (7) b) Hinged operator access door (8) fitted with a catch (9) Fig

12 3) Rear Right View a) Electronics module (1) where the following items are visible: Rear: AC line power connector (2) 25-pin female connector (3) for RS232 serial link to computer system. A mini-din connector (4) for a connection to a keyboard or other optional peripherals compatible with the IER 567 printer (secure stacker or cabinet). Free slot (5) for an optional USB connector, network connector or RS232 serial connector. Front: AC power switch (6). b) Three rear feeders (7). c) Rear deflector (8) Fig. 7 12

13 4) Interior View Paper Path Opening the operator access door allows the user to perform simple operations (described in this manual) on accessible parts of the paper path, which include: a) Rear feeder assembly flange (1) providing access to the triple rear feeder b) Magnetic module (2) c) Cutter module (3) and hinged paper guide (4), which is opened and closed with a locking catch (5) d) Thermal printhead (6) and printhead lift cam (7) e) Platen (8) f) Reject bin (9) located below the front output stacker (10) Fig

14 5) Interior View Paper Path (Thermal Transfer Option) Printers with the optional thermal transfer system have a number of additional components, as shown on the diagram below: a) Two spindles (1) that hold the black multi-pass ribbon cartridge b) Two pins (2) to facilitate cartridge positioning and centering on the two spindles (1) c) A stepper motor (3) (unwinding motor) d) A freewheeling geared motor (4) (winding motor) Fig. 9 14

15 D D INSTALLATION 1) Unpacking the Printer a) Remove the printer from the box. b) Install the printer on an even and stable work surface allowing sufficient clearance for fully opening the covers. c) Remove the transport packing (1) from between the area behind the printhead mount (2) and the printhead assembly (3) Fig. 10 Fig

16 2) Connecting the Printer to the Host IMPORTANT: To connect the printer to the host, it is essential to use a shielded cable fitted with metal plated connector hoods. The cable shield must be attached to the connector hoods. a) Ensure that the AC power switch located on the right of the printer is switched off by pressing O (offposition). b) Connect and lock the data cable I/O connector to the matching connector on the rear of the printer. Fig. 12 Fig. 13 3) Connecting the Printer to the AC Line Power and Switching on the Printer a) Make sure the AC power switch located on the right of the printer is set to the O-position (off-position). Fig

17 b) Plug the AC power cable first to the AC power connector located at the rear of the printer and then to the AC line power outlet. c) Switch the printer on by setting the power switch to the I-position. Fig. 15 Fig. 16 NOTE: The IER 567 Printer power supply unit is autoranging and adapts itself automatically to the current AC line power voltage. d) The LCD comes on and displays automatically the following messages in the order specified below: P L E A S E W A I T ( C o n n e c t i n g K e y p a d ) R e s i d e n t..... P r X X X X X Y Y / Y Y / Y Y Y Y 17

18 Where the X es stand for the program number and the Y s for the date of program design R E A D Y B i n s e m p t y e) Load blank stock into the printer (refer to D4). f) The following message will be displayed: R E A D Y R e v i s i o n X. X X Where the x es stand for the program version NOTE: Other printer initialization messages may be displayed during printer initialization, depending on the protocol configuration (refer to the IER 567 Printer Technical Manual, IER P/N N00211A). NOTE: If the LCD displays an error message instead, refer to page 33 to solve the problem encountered. 4) Loading Blank Stock a) Place the box(es) of blank stock under the printer as shown in the Figure on page 19. When setting up the printer and stocks, observe the measurements shown in the Figure. 18

19 b) Check that the printer is ready (the display should show 567 READY, Bins empty). Stock1 Stock3 Stock2 Fig

20 c) Insert the leading coupon of the fanfold stock(s) into the corresponding rear feeder(s) (note that the uppermost feed slot corresponds to stock 1). When inserted, the coupon is immediately and automatically drawn in. NOTE: If several stocks need to be loaded at the same time, we recommend you start with the lowest feeder. (1) Loading stock 2 (2) Loading stock 3 or stock 1* (3) Loading stock 1 or stock 3* Fig. 18 Fig. 19 *NOTE: A label affixed to the rear of the printer indicates the positions of stocks 1, 2 and Fig. 20

21 5) Installing the Multipass Ribbon Cartridge (Thermal Transfer Option) a) Bring the cartridge (1) up to the two spindles (2) and the two centering pins (3). b) Engage the cartridge onto the two spindles (2) and the two centering pins (3), pressing on the area shown in the Figure as 1 (4) until the cartridge (1) clicks into place. c) While installing the cartridge, check that the ribbon (5) is correctly positioned between the thermal head and the platen Fig Fig Fig

22 E E Using the User Interface 1) Physical Layout of the User Interface IER 567 Line 1 Line 4 Alphanumeric display Error On line Esc Navigation keys On/Off line Menu Fig

23 2) User Interface Key Functions a) On-Line Mode In this mode the following keys are active: Key Function Description On/Off Line Menu key Esc key Switching to the Menu Navigation mode Clears the warning and error messages Pressing this key switches the printer to the Menu Navigation (Off-Line) mode and allows you to scroll through the various menus. Use this key to clear the warning messages from the LCD. Also press this key to recover from an error condition, once you have solved the problem. Pressing this key when no message is displayed has no effect, except on coupons inserted through the front feed slot: They are ejected from the printer when this key is pressed (and no message displayed). The Esc key does not change the mode of operation, the printer stays in On-Line mode. b) Menu Navigation Mode In this mode the following keys are active: Key Function Description On/Off line Menu key Switching to the On-Line mode This key can be considered a shortcut to the On-Line mode. It can be used any time to stop navigation and to exit the Menu Navigation mode, no matter where you are located in the menus. Up-Arrow key Down-Arrow key Navigation Navigation These two arrow keys let you navigate through the various submenus. They directly control the -cursor that indicates which submenu you can select. 23

24 Esc key Key Function Description Enter key Moves the cursor up one level in the menu tree Moves the cursor down one level in the menu tree and selects a submenu Pressing this key moves the cursor up one level in the menu tree. If the current menu is the main menu, pressing this key has no effect. The Esc key does not change the mode of operation, the printer stays in the Menu Navigation mode. Pressing this key moves the cursor down one level in the menu tree. The selected submenu is the one indicated by the - cursor. c) Parameter Modification Mode (Changing the Parameter as a Whole Global Method) In this mode the following keys are active: Key Function Description On/Off line Menu key Up-Arrow key Down-Arrow key Esc key Enter key Switching to On- Line Mode Moves the cursor up through the possible parameters (or next choice) Moves the cursor down through the possible parameters (or previous choice) Exiting the modification mode Confirms the change This key can be considered a shortcut to the On-Line mode. You can use this key to stop parameter modification and exit this mode without saving the modification. The printer switches to On-Line mode. These two keys allow you to scroll through the possible parameter values you may choose from when in the global modification mode. Pressing this key allows you to exit the current parameter and to move up one level in the menu tree. The modification is not saved and the printer returns to the Menu Navigation mode. Pressing this key confirms any changes. The variable then takes the displayed value and is immediately active. Depending on the configuration, a confirmation message may be displayed on line four for one second. The printer then reverts to Menu Navigation mode. 24

25 Up-Arrow key d) Parameter Modification Mode (Digit-by-Digit Method) In this mode the following keys are active: Key Function Description Moves the cursor up through the possible parameters Down-Arrow key Left-Arrow key Right-Arrow key Moves the cursor down through the possible parameters Preceding digit Following digit These two keys allow you to scroll through the possible digits you may choose from when in the digit by digit modification mode. The two Arrow keys are used to select the digit to be modified. 3) User Interface Indicator and Sound Alarm Function Indicator State Meaning The printer is logically disconnected from the Off host. It does not process any incoming message. You are in the Menu Navigation On Line mode. The printer is logically connected to the host On (on line) and able to process the incoming messages. Error Off On Blinking No Error or Warning message is displayed. A warning or minor error message is displayed. Pressing the Esc key clears the display message. A hardware error has occurred. Press Esc to try to correct the error. The sound alarm informs the operator that a problem has occurred. Whenever a minor error or warning message is displayed, the sound alarm beeps for five seconds. Two types of sound alarms can be chosen from to warn the operator of a hardware error message being displayed: beeping on until acknowledged by a pressure on a user interface key or beeping on for 10 seconds. 25

26 4) Coupon Printing a) Switch on the printer (see Page 16). The following message is displayed: R E A D Y R e v i s i o n X. X X Where the x es stand for the program version number. b) If an error message is displayed instead, refer to Page 35 to solve the problem. c) Send a printing message from the host to the printer. Make sure the On line indicator flashes and the coupon is printed. d) Remove the printed coupon from the front stacker. If the coupon is not ejected into the front stacker it may have been routed to the reject bin inside the printer, depending on the type of processing requested. These rejected coupons are marked with the word VOID. 5) Printing the Status Coupon a) Press the On/Off line Menu key to set the printer to the Menu Navigation mode. The following message is displayed: M a i n m e n u P r i n t s t a t u s c o u p o n P r i n t A T B c o u p o n G e n e r a l p a r a m e t e r s b) Press Enter to confirm. The printer displays the following message: M a i n m e n u P r i n t s t a t u s c o u p o n f r o m b i n X1 Where X stands for the bin number (1 or 2 or 3) c) Select the desired bin number using the Up and Down Arrow keys. d) Confirm by pressing the Enter key: the status coupon is printed and ejected into the front stacker. 26

27 6) Inserting a Coupon through the Front Feed Slot (Option) a) Insert the coupon through the feed slot (1) as shown in the Figure below. b) If the coupon size is not acceptable, the coupon is rejected through the feed slot. c) Request coupon printing by sending the corresponding message from the host to the printer. d) The On line indicator blinks rapidly. e) The coupon is printed and ejected into the front stacker (2). 1 Fig

28 F F PERIODIC MAINTENANCE Once a year, the printer, and the printhead and drive rollers in particular, should undergo the dust removal and cleaning procedure described in the Level 1 Maintenance Manual. Depending on the media used and the environment, it may be necessary to increase the printer cleaning frequency. This dust removal and cleaning procedure entails three essential operations: Removal of any dust and fluff from the printer (including the paper path, sensors and burster blade) Printhead, platen, drive roller and solenoid cleaning Final checks CAUTION: Before starting any cleaning operation make sure you have disconnected the AC power cable and the data I/O cable from the printer. We recommend the use of the IER cleaning kit (IER P/N S32132A) to carry out these maintenance operations. 1) General Printer Cleaning Refer to the figure on page 27. a) Power down the printer and open the operator access door. b) Remove the media from the rear feeders and remove any documents from the front stacker and the reject bin. c) Raise the magnetic module (1) and hold it in this position. d) Open the hinged paper guide (2). e) Pull the rear feeder assembly flange (3) and rotate it into its upposition. f) Using the compressed air can in the cleaning kit, IER P/N S32132A, remove the dust from the entire paper path. g) Lower the magnetic module into its locked position. h) Return the hinged paper guide to its closed position. i) Return the rear feeder assembly flange to its original position. 28

29 1 2 3 Fig

30 2) Cleaning the Printhead and the Platen a) Open the hinged operator access door and push the printhead towards the rear of the printer (direction of arrow A) to the stop (arrow B). Fig. 27 Fig

31 b) Rotate the printhead up and towards the rear of the printer (direction of arrow C). Fig. 29 c) Clean the printhead using an alcohol-filled foam swab from the cleaning bag, IER P/N T Fig

32 d) Clean the entire platen (5) surface using a soft cloth slightly dampened with cleaning solution from the cleaning kit. Fig. 31 e) Tip the thermal head module forward in its mounting and push forward in the direction of the two arrows, until it locks into position with two audible clicks. Fig

33 3) Cleaning the Optional Magnetic Head a) Using a swab from the cleaning kit slightly dampened with cleaning solution contained in the kit, clean the entire surface of the magnetic head. Fig. 33 b) Clean the entire surface of the magnetic head pad using the same swab and cleaning solution Fig

34 4) Final Checks Having completed above periodic maintenance operations, carry out the following: Make sure the magnetic head (1) is firmly locked in its seat. Check that the hinged paper guide (2) is locked in its closed position. Ensure that the mobile rear feeder assembly flange (3) is correctly positioned on its fixed counterpart. Ensure that the printhead (4) is correctly positioned in its holder i.e. pushed all the way towards the front of the printer and locked in this position (see Page 32). Reconnect the printer to the host (see Page 16) and to the AC line power (see Page 16). Reload the printer with media (see Page 18). Print a status coupon (see Page 26) to check for correct printer operation Fig

35 G G Operating Faults Operating faults usually generate an error message on the display and/or may cause a paper jam inside the printer. IMPORTANT: If the recommended action does not solve the problem encountered, call the Help Desk. Having solved the problem, imperatively press the Enter key or the Esc key to confirm. 1) List of Error Messages a) Error Messages Addressed to the Systems Engineer The messages not listed below concern the systems engineer or the Help Desk. b) Messages Intended for the Operator R E A DY L i n k d o wn Means that the printer is ready, but not connected to the host. Check the printer to host connection. D I R E C T T H E R M A L A N D R I B B O N P R E S E N T P l e a s e r e m o v e r i b b o n c a r t r i d g e T H E R M A L T R A N S F E R T A N D R I B B O N A B S E N T P l e a s e i n s e r t a r i b b o n c a r t r i d g e Means that a ribbon cartridge has been detected, whereas the printer is configured to operate in the direct thermal mode. Change the configuration before or after removing the cartridge. Means that no ribbon cartridge has been detected, whereas the printer is configured to operate in the thermal transfer mode. Change the configuration before or after installing the cartridge. 35

36 O U T O F R I B B O N P l e a s e c h a n g e r i b b o n c a r t r i d g e a n d t h e n p r e s s E S C Means that the printer is out of ribbon. Insert a new cartridge without powering down the printer and press the Esc key. Resume printing R E A D Y B i n X emp t y R E A D Y B i n s X Y emp t y Means that the printer is ready, but one or several feeder(s) is (are) out of paper (where X and Y stand for 1, 2 and/or 3). Load the corresponding bin(s) R E A D Y B i n s emp t y O U T O F R E Q U E S T E D P A P E R P l e a s e l o a d b i n a n d t h e n p r e s s E S C Means that the bin corresponding to the requested media is empty. Load the bin without powering down the printer and press the Esc key. Resume printing. B I N C O N F I G U R A T I O N E R R O N E O U S P l e a s e v e r i f y c o n f i g Means that different parameters (reading the SCN, for example) have been attributed to stocks having the same logic number. Check printer configuration. 36

37 S T A C K E R F U L L P l e a s e e m p t y s t a c k e r a n d t h e n p r e s s E S C Means that the stacker is full. Empty the stacker without powering down the printer and press the Esc key. Resume printing. R E J E C T B I N F U L L Means that the reject bin is full. Empty the bin without powering P l e a s e e m p t y b i n down the printer and press the a n d t h e n p r e s s E S C Esc key. Resume printing. P l e a s e t a k e y o u r c o u p o n Means that a front fed coupon has been rejected through the front feed slot. Remove the coupon. C O U P O N J A M [ X ] P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " Means that a paper jam has been detected in area X, where X stands for A, B, C, D or E. Clear the jam in the designated area. Press the Esc key to initialize the paper path. NOTE: 2) Clearing a Paper Jam Refer to the labels inside the printer to locate the area where the jam may have occurred and follow the instructions explaining how to clear the jam. 37

38 If the following message is displayed, proceed as described below: COUPON [ X ] J A M P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " a) Try to clear the jam automatically by pressing the Esc key. b) Open the hinged operator access door. c) Remove the media from the rear feeders, if the jam is located in this area. d) Clear the jam in the area specified by the display message. e) Close the module concerned. f) Press the Esc key to initialize the paper path. g) Reload the rear feeders, if the jam has occurred in this area (see Page 18). IMPORTANT: If the printer jams again, or if the jams occur frequently, contact the Help Desk. 38

39 Area D Area B Area E Area A Area C Fig

40 3) Other Operating Faults Printer Does not Start up: a) Switch the printer off by setting the AC power switch to the O- position. Fig. 37 b) Check for the presence of AC power at the outlet. c) Make sure the power cord is correctly plugged in at the printer (see Page 16) and at the AC power outlet. Fig. 38 d) Switch the printer back on (set the AC power switch to the I- position). If the printer still fails to operate, call the Help Desk. 40

41 H H Cleaning Products and Technical Documentation All the technical documentation and cleaning products required in order to operate and service the printer can be obtained from the IER subsidiary covering your geographical area. 1) List of Cleaning Products Standard IER cleaning kit, IER P/N S32129A Refill of head cleaner tubes (pack of 4), IER P/N T ) IER 567 Printer Technical Documentation User Guide, IER P/N N00202A Technical Manual, IER P/N N00212A Level 1 Maintenance Manual, IER P/N N00272A Level 2 Maintenance Manual, IER P/N N00222A (to be published) Illustrated Parts Catalog, IER P/N N00233A 41

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