HP POS Keyboard with MSR for Point of Sale System. User Guide

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1 HP POS Keyboard with MSR for Point of Sale System User Guide

2 Copyright Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided as is without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for Hewlett-Packard products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Third Edition (September, 2010) Document Part Number:

3 About This Guide This guide provides information on setting up and using the HP POS Keyboard with MSR (magnetic stripe reader) for Point of Sale System. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. ENWW iii

4 iv About This Guide ENWW

5 Table of contents 1 Product Features... 1 HP POS Keyboard with MSR (magnetic stripe reader) Installation Instructions... 2 Connecting the Keyboard... 2 Installing the Software... 2 Using the Magnetic Stripe Reader Safety and Maintenance Guidelines... 4 Safety and Comfort... 4 Cleaning the Keyboard... 4 Appendix A Troubleshooting... 5 Solving Common Problems... 5 Online Technical Support... 6 Preparing to Call Technical Support... 6 Appendix B Technical Specifications... 7 HP POS Keyboard with MSR... 7 Appendix C Agency Regulatory Notices... 8 Federal Communications Commission Notice... 8 Modifications... 8 Cables... 8 Declaration of Conformity for Products Marked with the FCC Logo (United States Only)... 8 Canadian Notice... 9 Avis Canadien... 9 European Union Regulatory Notice... 9 Japanese Notice Korean Notice Product Environmental Notices Disposal of Waste Equipment by Users in Private Household in the European Union Chemical Substances Restriction of Hazardous Substances (RoHS) Turkey EEE Regulation HP Recycling Program ENWW v

6 vi ENWW

7 1 Product Features HP POS Keyboard with MSR (magnetic stripe reader) The HP Point of Sale Keyboard with magnetic stripe reader is designed to work with point of sale system hardware and program applications. The POS keyboard features: Compact 360 mm (14-inch) footprint USB 2.0 plug and play capability Programmable keys to provide easy layout configuration with 28 reconfigurable keys Captive USB cable Touchpad with two mouse buttons Magnetic stripe reader with bi-directional swipe, LED, and buzzer indicators Attachable keyboard feet to elevate the rear of the keyboard Spill and dust resistant key area Keycap tool to remove or customize keys Software and product documentation provided on the HP Point of Sale System Software and Documentation CD ENWW HP POS Keyboard with MSR (magnetic stripe reader) 1

8 2 Installation Instructions Connecting the Keyboard NOTE: If you are setting up a POS computer for the first time, complete the operating system installation process before connecting the HP POS keyboard. 1. Place the keyboard on a flat surface near your POS work center. The rear of the keyboard can be elevated by inserting the feet into the housing (holes left and right at the back side of the bottom enclosure). 2. Plug the keyboard s USB cable into a USB port on the POS computer. Installing the Software 1. Turn on the POS computer. 2. Insert the HP Point of Sale System Software and Documentation CD, supplied with the keyboard, into the CD or DVD drive on the POS computer. 3. Read and accept the End User License Agreement. The main menu will be displayed. 4. On the main menu, click HP POS Keyboard, and then scroll to the menu for your keyboard model. 5. Select and install the Configuration Utility. Follow the instructions on the screen to complete the installation. 6. Use the online help file available with the software to configure the keyboard and program the keys. 7. Install the OPOS or JPOS drivers if required with your POS application. 2 Chapter 2 Installation Instructions ENWW

9 Using the Magnetic Stripe Reader 1. Slide the card in either direction through the reader slot with the magnetic stripe on the card facing the magnetic head. 2. While swiping the card through the reader, the LED turns off. 3. Once the magnetic stripe has been read, the LED will light and a buzzer will indicate a successful reading. ENWW Using the Magnetic Stripe Reader 3

10 3 Safety and Maintenance Guidelines Safety and Comfort WARNING! To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper workstation, setup, posture, and health habits for users, and provides important electrical and mechanical safety information. This guide is located on the Web at and/or on the documentation CD if one is included with the product. Cleaning the Keyboard 1. Unplug the keyboard from the POS computer. 2. Use a clean, soft, lint-free cloth to clean the surface of the keyboard. 3. To remove heavily soiled areas from the surface, moisten the soft cloth with a mild cleaning solution such as dish detergent. 4. Allow the keyboard to completely dry before plugging it back in. To maintain the performance and extend the life of the keyboard: Do not use solutions such as gasoline or alcohol and scouring agents or scouring foam for cleaning. Avoid allowing fluids to enter the device. Remove any cleaning agent residue with a water-moistened cloth. Dry off the device with a soft, lint-free cloth. 4 Chapter 3 Safety and Maintenance Guidelines ENWW

11 A Troubleshooting Solving Common Problems Problem Possible Cause Solution Keyboard commands and typing are not recognized by the computer. Keyboard does not work Keyboard connector is not properly connected. Program in use has stopped responding to commands. Keyboard needs repairs. The operating system s USB drivers are not installed. Shut down the computer using the operating system. After the shutdown is complete, reconnect the keyboard to the back of the POS computer and restart the computer. Shut down your computer using the Touchpad and then restart the computer. See the options warranty document for details Install USB drivers by: Restarting the computer. Scanning the computer for new hardware through the Windows Device Manager Installing USB drivers from the operating system CD. Reinstalling your operating system software. The magnetic stripe reader is not responding after swiping the card through the stripe. When the card is swiped into Microsoft Notepad, the MSR will output double headers and terminators such as %% or??. Indicates a bad read on the card. The Start/Stop Character Output is turned on. Or If the operating system installation process for the POS computer was not completed during initial setup, use a mouse or standard keyboard until the operating system has been fully installed. Swipe the card again at a steady and medium speed. Review the orientation of the card stripe to be sure it is in contact with the read head. Refer to the Keyboard readme files on the HP Point of Sale System Software and Documentation CD for information on keyboard and MSR configuration settings. ENWW Solving Common Problems 5

12 Problem Possible Cause Solution When the card is swiped into Microsoft Notepad, the track read starts with a 5 or ends with a /. When the card is swiped into Microsoft Notepad, the track reads only shifted characters: No output from MSR after swiping. The headers or terminators are not programmed correctly with a shift key. The shift key was not released when a header or terminator was programmed. The Send Immediately track setting, which transfers data directly to the POS computer, is turned off. The Decoding field option, which specifies the format the magnetic card reads, is turned off. Refer to the Keyboard readme files on the HP Point of Sale System Software and Documentation CD for information on keyboard and MSR configuration settings. Refer to the Keyboard readme files on the HP Point of Sale System Software and Documentation CD for information on keyboard and MSR configuration settings. Refer to the Keyboard readme files on the HP Point of Sale System Software and Documentation CD for information on keyboard and MSR configuration settings. Refer to the Keyboard readme files on the HP Point of Sale System Software and Documentation CD for information on keyboard and MSR configuration settings. Online Technical Support For the online access to technical support information, self-solve tools, online assistance, community forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to Preparing to Call Technical Support HP provides hardware/break support for this product. If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Contact your regional HP authorized service provider for HP Point of Sale System products. Refer to the HP Technical Support Numbers on the Point of Sale System Software and Documentation CD. Have the following information available when you call: Serial number of the HP accessory located on the bottom of the product Purchase date on invoice Condition under which the problem occurred Error messages received Hardware configuration Hardware and software you are using 6 Appendix A Troubleshooting ENWW

13 B Technical Specifications HP POS Keyboard with MSR Interface Power Supply Current Consumption (typical) USB 2.0 (full-speed composite device) -5 Vdc +/-5 % SELV 100 ma max Storage Temperature -20 C to 60 C Operating Temperature Range 0 C to 50 C Cable Length Approximately 1.85m (6 feet) Magnetic Stripe Reader Maximum Number of Tracks Slot Indicators Reads 1, 2, or 3 tracks of magnetic information Bi-directional swipe LED and buzzer ENWW HP POS Keyboard with MSR 7

14 C Agency Regulatory Notices Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio or television technician for help. Modifications Cables The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user's authority to operate the equipment. Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to maintain compliance with FCC Rules and Regulations. Declaration of Conformity for Products Marked with the FCC Logo (United States Only) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. For questions regarding the product, contact: Hewlett Packard Company P. O. Box , Mail Stop Houston, Texas Or, call HP-INVENT ( ) 8 Appendix C Agency Regulatory Notices ENWW

15 For questions regarding this FCC declaration, contact: Hewlett Packard Company P. O. Box , Mail Stop Houston, Texas Or, call (281) To identify this product, refer to the Part, Series, or Model number found on the product. Canadian Notice This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Avis Canadien Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. European Union Regulatory Notice This product complies with the following EU Directives: Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC EuP Directive 2005/32/EC, where applicable Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family. This compliance is indicated by the following conformity marking placed on the product: This marking is valid for non-telecom products and EU harmonized Telecom products (e.g. Bluetooth) This marking is valid for EU nonharmonized Telecom products. *Notified body number (used only if applicable refer to the product label). Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, Boeblingen, Germany The official EU CE declaration of conformity for this device may be found at certificates. ENWW Canadian Notice 9

16 Japanese Notice Korean Notice Product Environmental Notices Disposal of Waste Equipment by Users in Private Household in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling or waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact the local city office, the household waste disposal service or the shop where you purchased the product. Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: Restriction of Hazardous Substances (RoHS) A Japanese regulatory requirement, defined by specification JIS C 0950, 2005, mandates that manufacturers provide Material Content Declarations for certain categories of electronic products offered for sale after July 1, To view the JIS C 0950 material declaration for this product, visit 10 Appendix C Agency Regulatory Notices ENWW

17 Turkey EEE Regulation In Conformity with the EEE Regulation EEE Yönetmeliğine Uygundur HP Recycling Program HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to recycle. ENWW Product Environmental Notices 11

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