M3000 Mobile POS Terminal. User Guide

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1 M3000 Mobile POS Terminal User Guide Version: 1.0 Page 1 / 18

2 STATEMENT Justtide employs a sustainable product development strategy. Justtide reserves the rights to modify and improve any products the features and functionalities of the products described in this document without prior notice. This document, the POS terminal and the SDK (Software Development Kit) supplied contains proprietary information that is protected by copyright. Their contents shall not be reproduced or transferred in any form without Justtide s prior written permission. Copyright 2012 Shenzhen Justtide Tech Co., Ltd All rights reserved. WARNING Please only use the components, parts or accessories certified by the manufacturer, including but not limiting to printers, batteries or power cables. Justtide is not responsible for any accidents and quality problems caused by using non-certified components, parts or accessories otherwise. Page 2 / 18

3 Table of Content Table of Content Safety Instructions General Safety Instructions Warning about the battery Other important information Packing Content Specification Loading Printer Paper Installing SIM/PSAM Card Installing and Charging the Battery Illustration of Interfaces under the Back Cover Turning On/Off the POS Terminal Start-up Shutdown Swiping Magnetic Cards Reading/Writing Contact IC Cards Reading/Writing Contactless IC Cards Warranty & Service Page 3 / 18

4 1. Safety Instructions 1.1 General Safety Instructions Where the instructions below use the term device or terminal, they refer to the JUST M3000 POS terminal, together with the battery and other electrical accessories supplied by Justtide. Use only the provided AC adapter. There is a risk of explosion and fire and device damage if other adapters are used. Never expose your device to extreme temperatures, for example, by leaving it under the windshield in a vehicle. There is a risk of explosion and fire. Switch off the device immediately if it starts to emit smoke, unusual odors or noises. If you continue to use the device under such circumstances, there is a risk of fire and electric shock. Have the device repaired by qualified personnel service. Please note that the paper cutter on the POS terminal is sharp and can cause injury if handled carelessly. Do not place any objects on the device! It could fall and cause injury. Only operate your POS terminal with the accessories supplied. The use of other accessories will lead to malfunctioning. Do not use your device in humid environments (bathrooms, swimming pools etc.). It must be protected against splashes of water and other fluids. Liquids can penetrate the device through the openings on the casing and cause a short circuit. Do not insert any objects that do not meet the specified purpose into the openings on the casing or the card slots. This will cause damage to the casing or card reader. Protect your POS terminal from dusts. Dust could penetrate your POS terminal and interfere with its proper functioning. When the POS is to be store for some time, only store the POS terminal with a fully charged battery fitted. Otherwise the power reserves in the battery will be over-consumed. The mobile terminal is not a toy. Please put the smart mobile POS payment Page 4 / 18

5 terminal, battery and SIM card out of reach of children to prevent swallowing by children, causing injury to children or others, or damage to these objects themselves. The machine uses proprietary encryption PSAM card and SIM card supporting GPRS. Do not try to install the other SIM card to the machine, otherwise the SIM could be locked or permanent damaged. Do not use the POS terminal in gas station, hospital, aircraft, bunker, chemical plant or blasting operation sites. Caution should be taken when operating mobile POS payment terminals near medical electronic equipment such as pacemakers, hearing aids, etc. 1.2 Warning about the battery Use only the supplied charger (P-017B ) Do not short-circuit the battery Do not store above 60 C (140 F) May explode if disposed of in fire Do not apply pressure to battery Batteries should not be disposed of in general household waste. Observe the local waste disposal regulations. 1.3 Other important information Liquid crystal display (LCD) is high-precision technology products. In some cases, it may show different degrees of screen brightness for environment or different angle of view. This is a unique property of LCD, not a manufacturing defect. Page 5 / 18

6 2. Packing Content 1. Power cord 2. Switching Power Supply (Power Adapter) 3. Lithium-ion Polymer Battery 4. POS machine Page 6 / 18

7 3. Specification Processor Memory LCD Display Keypad ARM9 32 bit 8MB Flash, 16MB SDRAM 128x64 pixels with LED backlight silicone keypad, 19 keys (4 function keys) Magnetic card reader Smartcard reader Number of SIM Slots Communication Ports Printer Track 1/2/3, bidirectional swipe Contact: ISO7816 (EMV2000); Contactless: ISO14443 type A/B, 13.56MHz 1 SIM, 3 PSAM GPRS 4 band (850/900/1800/1900 MHz), asynchronous modem, Ethernet 2 RS232, 1 PSTN (RJ11 56kbps Modem),1 Ethernet (10/100 BaseT), 1 USB Thermal; 58mm width, 40mm roll diameter Operating System JOS Input: VAC, 50Hz/60Hz Power Supply Output 9VDC, 4A 3DES encryption, Master/Session and DUKPT key Security management Lithum Battery 2000mAh, 7.4V Working Condition Size Operating temperature:0-40 relative humidity:5-90 (non-condensing) 200*87*56 (L*W*H) Page 7 / 18

8 4. Loading Printer Paper 4.1 Lift up the paper roll compartment locking tab. Figure Turn over the paper cover in the direction shown below. Load the paper roll into the compartment. Figure 2 Page 8 / 18

9 4.3 Pull appropriate length of paper out of the paper compartment. Tightly close the paper cover. Ensure the paper platen pressing on the paper with proper pressure. Figure 3 Note: POS payment terminals use thermal printer. The print head is ultra precision equipment and is vulnerable to contamination and damage. Therefore, never touch or scrape the print head by solids, liquids and organic solvents (such as CCL4 CHCL3). Use special purpose thermal printing paper only. The paper can only print on the front side. When the printing paper is about to run out, user should replace printing paper timely. When the printer detects that printing paper is used out, it will stop printing. If printer is jammed by paper, user should remove the jammed paper and re-load the paper. When changing printing paper, sealing tape of the printing paper must be torn off. Page 9 / 18

10 5. Installing SIM/PSAM Card 5.1 Remove the battery cover and battery from the back. Users can see four slots on the circuit board. They are marked as SAM1, SAM2, SAM3 and SIM respectively. Figure 4 Page 10 / 18

11 5.2 Push the metal cover tab on the card slot backwards, and lift the tab up. (Refer to the OPEN/LOCK arrows on the metal tabs) Figure Insert the SIM/PSAM card onto the slot. Figure 6 Page 11 / 18

12 5.4 Lower the cover tab of the card slot. Push forward the tab to lock up the card. Figure 7 6. Installing and Charging the Battery Remove the battery cover on the back of the machine. Ensure that the connectors on the battery align with the connectors on the device, and press the end of the battery with connectors into the compartment first. Figure 8 Figure 9 Page 12 / 18

13 6.1 Fully push the other end of the battery into the compartment. Figure Align the two tabs of the battery cover with the two small holes on the compartment and push the cover down until it clicks in place. Figure 11 Figure If the battery runs low and needs to be recharged, the battery indicator LED below the keyboard shows a flashing red light. In such case, connect the power adapter to the POS terminal. The LED indicator then shows constant red light to indicate that the battery is being charged. Wait for 3-4 hours until the battery is fully charged. When the battery is fully charged, the LED battery indicator turns green. Battery indicator Figure 13 Page 13 / 18

14 7. Illustration of Interfaces under the Back Cover After removing the back cover, users can find the following interfaces: USB Port RJ45 Interface LAN DC In Serial/Com Ports Telephone Line-in Figure Turning On/Off the POS Terminal 8.1 Start-up To turn on the machine, connect the power adapter to the terminal s DC-IN port, or put the lithium battery into POS terminal (refer to Section 6, Installing and Charging the Battery), and press the red ON/OFF button for about five seconds. Then the terminal beeps and shows the system menu, indicating a successful power-up. Page 14 / 18

15 8.2 Shutdown Press the red ON/Off button for about five seconds. The terminal makes a long beep and power off. Note: Do not unplug the power cord or remove the battery before turning off the power. 9. Swiping Magnetic Cards 9.1 When prompted by the screen to swipe a magnetic card, align the card with the magnetic card slot s intake, keeping the magnetic stripe facing inward. Refer to Figure 15 below. Figure 15 Page 15 / 18

16 9.2 Draw the card through the length of the slot and complete the swiping process. Swiping direction Figure Reading/Writing Contact IC Cards 10.1 When prompted by the screen to insert an IC card, align the card with the IC card slot s intake, keeping the side with IC contact pads facing downward. Refer to Figure 17 below. Insert direction Figure 17 Page 16 / 18

17 10.2 Fully insert the IC card into the slot, as shown in Figure 18. Figure Reading/Writing Contactless IC Cards When prompted by the screen for contactless IC card, put the card horizontally over the screen. The terminal makes a beep to indicate successful transaction. Figure 19 Page 17 / 18

18 12. Warranty & Service This device is under warranty of one year from the date of purchse. Please have your proof of purchase ready, and note the S/N on the back cover of the device when contacting Justtide with call or with regard to guarantee/warranty claims. Notes: Only use genuine accessories with your skeye.pos mobile. Failure to comply with this regulation will invalidate the warranty. Never attempt to open your mobile POS and/or carry out repairs and/or modifications yourself. The manufacturer accepts no liability for any damage that may be incurred as a result. Any interference by unauthorized persons will invalidate the warranty. Damage caused by improper packaging of the mobile POS during shipping and/or unauthorized interference will invalidate the warranty. Manufacturer's Address Shenzhen Justtide Tech Co.,Ltd. Add: C Section,5th Floor,Building B1,Cyber-tech Zone,Gaoxin Ave.7 S.,Hi-tech Industrial P ark,nanshan District,Shenzhen,Guangdong China Tel: (+86) Ext 8056 (Service & Support), Fax: (+86) info@justtide.com Page 18 / 18

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