MESSAGEmanager. Powerful Fax Delivery Solutions. Solutions

Transcription

1 MESSAGEmanager Powerful ax Delivery

2 Introducing MESSAGEmanager If you re looking for an integrated telecommunications solution for your office, MESSAGEmanager ax is the answer. MESSAGEmanager AX is a software application that automates the transmission and reception of fax documents from systems, multifunction devices, content management systems, ERP and CRM applications. With MESSAGEmanager AX you can increase employee productivity, reduce telecommunications costs and guarantee you re meeting your corporate governance requirements. That means eliminating the labour, equipment, phone lines and supplies associated with manual faxing in your business. What s more, MESSAGEmanager AX ensures your documents are secure. axes sent and received can be tracked, logged and archived in the MESSAGEmanager SQL database or integrated with Document and Content Management solutions. Incoming faxes are automatically routed to the user s mailbox. Made for Multifunction Devices ast and cost effective ways of sharing information are essential to every successful business. That s why so many organisations use multifunction devices (MD) that provide print, scan, copy and fax functions. What you may not know is that you can improve productivity even further, and make your business even more efficient, by integrating an MD with MESSAGEmanager - Intelligent ax Technology. With MESSAGEmanager you can put an end to desktop faxing from common applications, expensive monthly costs for analogue lines and fax boards, problems with legacy fax systems, printed audit trails and incoming faxes where you can t use rules based routing. What you can expect: Rapid delivery of documents via PSTN and/or IP Networks lexible delivery options Centralised Administration and Control to meet compliance requirements Security Improved productivity. MESSAGEmanager AX is the leading ax Server in Australia and New Zealand with over 60% market share. IDC Davidson Consulting, ax Market Research Specialists. Konica Minolta Software MESSAGEmanager

3 ax Document Management Systems How it works 1. The MD is connected to the corporate LAN. Most MD s and scanners support functions such as scan to mail which allow the user to send hard copies to a mailbox address. 2. or MESSAGEmanager to automatically generate a cover page you address the message to Ivor Livingston/MESSAGEmanager/ @fax. Options are also available for priority and charge code. 3. MESSAGEmanager receives the scanned hard copy as a PD via SMTP (the MD looks like a client to the mail host). The fax message can now be profiled into the DMS in the same manner outgoing mail is profiled. 4. Details of the message transmission request are entered in the MESSAGEmanager database and when a line becomes available the PD is converted to G3 Tiff and the message is transmitted. 5. Users are automatically notified by mail with the details of the success or failure of the transmission and the cost of the call. If required you can also receive a copy of the sent fax. Should the transmission fail, the sender is advised of the reason for failure. 6. An archive copy of all messages sent and received is available in the Audit Database. ERP/Production ax Multi-unction Devices Doc Rec Work Document Management Records Management Mail Server Desktop inbound fax-mail, fax creation, send fax. User Workflow/BPM Storage Public Telephone Network Internet To send a hard copy from an MD integrated with MESSAGEmanager the user places the cover page and hard copy message content on the MD and enters the fax number with the MESSAGEmanager fax domain name, e.g @ fax, and presses Send. Document storage made easy! Incoming Incoming faxes can be routed direct to user mailboxes by mapping DID numbers to them. MESSAGEmanager also supports routing to public folders, manual routing by the Administrator to a users mailbox or redirection to a printer or MD. Messages are delivered in TI or searchable PD format as a mail attachment and can be displayed at your workstation or printed. All faxes received on a specific line may be printed directly by the MESSAGEmanager Server (in addition to Gateway processing). axes can be forwarded to any Gateway route: - Domino - Exchange 2000/ GroupWise - SAP - SMTP - Windows client - Printer - Directory and an optional text file with details axes can also be processed by a third party application. The key to delivering messages is the Routing Information (DNS) such as the number the caller dialled, which can be received with the message. Line number and received CSID do not require routing information unique to a recipient. DID information may be obtained by: Inband signalling from the PBX, i.e. number dialled is passed with the telephone call as DTM tones. RS232 or TCP/IP connection from the PBX, i.e. number dialled and other details about the call is passed via an RS232 or TCP/IP port. ISDN (BRI or PRI) connection from a Telco or PBX, i.e. number dialled and calling party is passed via the D channel of the ISDN connection. MESSAGEmanager treats ISDN Routing Information the same as Inband/DTM. 3

4 Rapid delivery of documents via PSTN and/or IP Networks MESSAGEmanager supports both T.30 ax on PSTN and T.38 on high-speed IP networks and scales from analog line to fractional Primary Rate and multiple Primary Rate lines. Multiple servers can work together across the business, sharing the workload and reducing call costs by diverting fax messages to a Server or Gateway that can deliver the message to the final destination more economically. By consolidating all faxing via MESSAGEmanager, you can eliminate the cost of maintaining dedicated phone lines for each fax machine. Processing by third party applications lexible delivery options Messages can be scheduled as urgent, normal or deferred to an off-peak time. The cost of the fax can be charged to a job or department. Messages are automatically retried according to service conditions received from the network and the number called. The number of retries and interval between each retry is configurable. Compliance Benefits from Centralised Administration and Control With MESSAGEmanager, managing the flow of faxed information in an electronic format means IT departments can easily structure how that information is accepted, routed, audited and archived. When integrated with a Document Management System, MESSAGEmanager has an auditable log of all inbound and outbound transmissions, including length/ pages, time and destination/source, as well as any indexed searchable content. Converts incoming TI file to searchable PD Exchange 2000/2003, Domino, GroupWise, SMTP Mailbox Multi-unction Devices Document Management Security MESSAGEmanager enables users to receive incoming faxes in their mailbox, avoiding the risk of leaving sensitive information in plain view. Improved Productivity MESSAGEmanager takes the responsibility for delivery of the message to the fax address. With MESSAGEmanager you can improve office productivity by reducing the amount of time an employee spends waiting at the machine to confirm delivery of the number being re-tried. Maximum Connectivity T.30 AX T.30 is the standard for real time fax between terminals on the public switched telephone network. MESSAGEmanager T.30 AX supports Analog, Basic Rate, Primary Rate ISDN with Brooktrout Trufax, TR1034, TR1000 and Dialogic D41JCT, VX 41JCT and Diva media resources. Brooktrout TR1034 provides the best of both worlds a 33.6KBS T.30 fax solution today and migration to IP as requirements change, with support for both on board T1/E1 and Ethernet interface. T.38 IP AX T.38 is the ITU standard for Real-Time Group 3 ax transmission between terminals, where a portion of the transmission path between terminals includes an IP network such as the Internet. You can save up to 40% when shifting fax traffic to IP networks. With no boards to install or maintain, MESSAGEmanager AX reduces complexity, simplifies deployment, lowers maintenance costs and is scaleable to an unlimited number of users simply by licensing extra channels no new hardware is required. Konica Minolta Software MESSAGEmanager

5 MESSAGEmanager T.38 IP AX: Integrates with Cisco Routers, Cisco Call Manager, Avaya Media Gateways, Alcatel Lucent switches, Audiocodes, Quintum, 3Com and other SIP and H.323 compliant T.38 gateways and routers. Provides high performance fax capability and reliability with the industry leading T.30 protocol, Error Correction Mode, MMR fax compression plus real-time IP ax. Includes host-based processing that allows media processing and call control functions - traditionally performed by specialised digital signal processors (DSP) on boards - to be performed on general purpose host CPU s that run on industry standard servers. Eliminates the need to deploy and maintain remote fax servers in multiple locations, substituting inexpensive Gateways which connect to the PSTN. Provides routing over the IP network to the PSTN destination via the nearest T.38 ax Gateway. T.38 IP AX SOLUTIONS OR CISCO With MESSAGEmanager and Cisco Unified Communication Manager and Routers, you can seamlessly integrate business applications and multifunction devices with your Network infrastructure and combine all communication modes - including fax - in a single IP network topology. T.38 compliant Cisco Gateways deal with the delays, timing, jitter and packet loss experienced in packet networks and isolate the PSTN ax terminals from these as far as possible. By transporting faxes as image data, rather than digitised audio, they reduce the required bandwidth of the IP network. Software intelligently routes traffic between the PSTN access points. The location of MESSAGEmanager T.38 IP AX software is independent of the PSTN access point. The fax software simply needs access to a data network. Outgoing fax calls routed to the Gateway are able to deliver the call to the PSTN connected fax machine in the most cost effective manner. Incoming calls are routed to the user s mailbox, printer or folder. IP ax IP Trunk IP Gateway IP Gateway User Multi-unction Devices Mail Server User ERP and CRM Servers 5

6 Enterprise ax Server Architecture MESSAGEmanager and Cisco Unified Communication Manager Cisco Unified Communication Manager (Cisco Call Manager) requirement: Cisco Unified Communication Manager - Release or later within the 4.2.x product line. H.323 and MGCP support CUCM does Setup/Tear Down and Call Routing CUCM does Setup/Tear Down and Call Routing - Release 5.0.4(a) or later within the 5.0.x product line. H.323 support - Release or later. H.323, SIP and MGCP support. IP ax SIP or H.323 T.38 ax Traffic MGCP or SIP R GWY CUCM provides routing. User Multi-unction Devices Mail Server User ERP and CRM Servers MESSAGEmanager and Cisco Routers and Gateways MESSAGEmanager is responsible for Call Control Set Up and Tear Down H.323 Gatekeeper or SIP Proxy provides Routing tables. Cisco Gateway/Router Cisco Gateway/Router IP ax R R SIP or H.323 SIP or H.323 User Multi-unction Devices Mail Server User ERP and CRM Servers Konica Minolta Software MESSAGEmanager

7 eatures and Benefits Integrates with: applications such as Outlook and Exchange, Notes and Domino, GroupWise and any SMTP client. Active Directory or Lotus Notes Address Book (no need to maintain a separate user database). ERP applications such as SAP, Pronto, Oracle inancials and Microsoft Dynamics. CRM and Document and Content Management applications. All popular Desktop Applications. Third party applications via open standards e.g..net, Web Service, XML and Applications Connector. All Virtual environments such as VMware and Hyper V. All Voice over IP Telephony. Easy access, easy to use Enterprise licensing for unlimited desktop users. Sending a ax is as simple as sending Provides immediate or scheduled delivery. Converts all Rich Text and Windows file formats including Office, Postscript, PCL, HTML and PD to crisp, clear fax format with the fonts, formats and graphics intact. Stamps page headers with date and time, sender and recipient details on outbound and inbound messages. Automatic notification of the success or failure of the transmission and the cost of the call. Control, Administration and Security Industry standard Microsoft Management Console to configure and manage fax services. Routes incoming faxes according to mailbox, printer, folder or application. Monitors health of the fax environment and proactively address issues that may indicate a threat to fax availability. Delivers incoming faxes as searchable PD. Reporting and Compliance Creates an audit trail and record of every fax transmitted and received. Automatically computes the cost of a call with exportable transaction logs for easy integration with call control packages. Reports every outgoing and incoming message with: - Estimated call cost by user - Total call duration by user - Total incoming and outgoing call duration by hour - Summaries and details outgoing messages by sender or billing code - Incoming message details sorted by server 7

8 Konica Minolta Business Australia Pty Ltd ree Call konicaminolta.com.au New South Wales 4 Drake Avenue Macquarie Park NSW 2113 (02) Victoria Moray Street Southbank VIC 3006 (03) Queensland 64 Brookes Street Bowen Hills QLD 4006 (07) ACT 1/55 Wentworth Avenue Kingston ACT 2604 (02) South Australia 255 Gilbert Street Adelaide SA 5000 (08) Western Australia 50 Belgravia Street Belmont WA 6104 (08) Specifications and accessories are based on the information available at the time of printing and are subject to change without notice. Konica Minolta does not warrant that any prices or specifications mentioned will be error-free. Microsoft, Windows and the Windows logo are trademarks, or registered trademarks, of Microsoft Corporation in the United States and/or other countries. All other brand and product names may be registered trademarks or trademarks of their respective holders and are hereby acknowledged.