QUESCOM FAX SOLUTION FOR ENTERPRISE, DEPLOYMENT GUIDE

Transcription

1 QUESCOM FAX SOLUTION FOR ENTERPRISE, DEPLOYMENT GUIDE June 2009

2 Copyright Notice Copyright Notice Copyright QuesCom BP 327, Sophia-Antipolis Cedex, FRANCE Edited in France, June 2009 All rights reserved. This product and its related documentation are protected by copyright and distributed under QuesCom licenses to its authorized users only. Authorized users who have purchased one or more QuesCom products described herein can download and print a copy of this publication. No part of this product or its related documentation may be reproduced, adapted or translated without prior written authorization of QuesCom. The information contained herein is subject to change without prior notice. QuesCom BP Sophia-Antipolis Cedex FRANCE Phone: Fax: URL: [email protected] QuesCom Page 2/79

3 Trademarks Trademarks QuesCom, NextBX and SmartIAD are registered trademarks of QuesCom SA. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other products mentioned herein may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. QuesCom Page 3/79

4 Disclaimer Disclaimer Information contained herein supersedes preliminary specifications or data sheets of the product as well as earlier versions of this publication, if any. While every effort has been made to ensure the accuracy of this publication, QuesCom assumes no liability for omissions or editorial errors contained herein. QuesCom reserves the right to revise the information herein at any time without prior notice. Changes and improvements will be incorporated into the new version of this publication. THIS PUBLICATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND. QUESCOM HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND THOSE ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN NO EVENT SHALL QUESCOM BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO, ALL DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. QuesCom Page 4/79

5 Contents C o n t ents Contents 5 About This Document 7 Document purpose 7 Audience 7 Structure 7 Convention 8 Comments 8 Customer Service 9 Purchase from QuesCom 9 Purchase from Retailer 9 1. Introduction QuesCom Fax Features overview Incoming fax feature ISDN and T38 Voice Fax Incoming Fax feature ISDN and T38 fax to Incoming and outgoing ISDN to T38 Fax Real Time Outgoing fax feature - Print to Fax Deployment Scenario for fax QuesCom Gateway connected between the PSTN network and the PBX (Pass-through mode) QuesCom Gateway connected to the PBX using a dedicated ISDN connection QuesCom Gateway installed in a VoIP environment The QuesCom gateway is connected to the ISDN and to the IP network Setup and configuration Hardware installation Software installation Users and Caller IDs Connect to QPortal Define Users and Caller IDs Configure Fax Features in ISDN environment ISDN Voice Fax ISDN Fax to Print to ISDN Fax Configure Fax Feature in a VoIP environment Prerequisites T38 Voice Fax T38 Fax to Print to T38 Fax 58 QuesCom Page 5/79

6 Contents 8. Configure the T38 Fax Real Time Prerequisites T38 Fax to ISDN Fax ISDN Fax to T38 Fax Installing companion software Install and use the Virtual Printer Driver Install and use QuesCom Fax Service Provider Appendix IPBX configuration example for Cisco Call Manager IPBX configuration example for UCME and UC IPBX configuration example for Alcatel OXE R PBX configuration tips when the QuesCom Gateway is connected to the PBX using a dedicated ISDN line IPBX configuration tips to support T38 Voice Fax and T38 Fax to Related documentation Fax configuration memo 79 QuesCom Page 6/79

7 About This Document A b out This Document Document purpose This document describes all fax features of QuesCom Gateway products and provides steps to configure them on ISDN and IP environment. Audience This document is intended for experienced technicians, service representatives, and other persons trained to install software programs of telecommunication systems. Such persons are expected to have sufficient knowledge of computing and network in order to take suitable safety precautions while configuring the software program described herein. Structure This document is organized in the following structure: Chapter 1 introduces the present document. Chapter 2 describes QuesCom Fax features. Chapter 3 describes possible deployment scenario for fax solution with QuesCom Gateways, on an ISDN context and over an IP installation. Chapter 4 describes how to setup the QuesCom Gateway (config /setup). Chapter 5 describes how to create users and callers ID through the QuesCom QPortal interface. Chapter 6 describes internal configuration for fax solution on ISDN context. Chapter 7 describes internal configuration for fax solution on IP context. Chapter 8 describes internal configuration for the T38 Fax real time. Chapter 9 describes how to install and configure companion software for QuesCom fax solution. QuesCom Page 7/79

8 About This Document Convention This document applies the following typographic conventions: Note A note provides additional or complementary information on a particular subject. Caution A caution gives important instructions to be followed. You risk damaging your equipment or losing your data if you do not follow the instructions. Warning! A warning calls attention to important alerts that will cause personal injury, health hazard or permanent damage to your equipment if not observed. Computer Text Computer generated text such as program code or command prompt is shown in Courier font. Dialog/Menu/Buttons Windows, dialogs, menus or buttons of a computer program are printed in bold. Comments QuesCom is committed to providing documentation that matches your expectations. We welcome any feedback, question or suggestion to help us improve our documentation quality. Please send your comments to [email protected] together with the document title and number as indicated on the cover page of this document. QuesCom Page 8/79

9 Customer Service C u s t o mer Serv i ce Purchase from QuesCom For any products purchased directly from QuesCom, contact QuesCom Customer Service should you need further assistance (please kindly have your customer ID and product serial number ready): QuesCom Customer Service Phone - Fax: +33 (0) URL: [email protected] Purchase from Retailer For any products purchased from a retailer or distributor, contact your respective retailer or distributor should you have any questions regarding the product received or need further technical assistance. QuesCom Page 9/79

10 Chapter 1 - Introduction 1. I ntrod uction Introduction The QuesCom fax solution allows you to: - Use your phone number also as a fax number. Your direct extension becomes a One Number on which you can receive and send fax without installing a new phone line. - Receive and send your fax from your computer, even when traveling. This document details all these fax solutions, on an ISDN context and over an IP installation. Several deployment scenario can be selected: - Install the QuesCom Gateway on ISDN link, between the PSTN and the PBX. - Connect the QuesCom Gateway to the PBX, on a dedicated ISDN connection. - Install the QuesCom Gateway in Voice over IP (VoIP) environment, connected to an IPBX. - Install the QuesCom Gateway in Voice over IP (VoIP) environment, connected to the PSTN network. Depending on the deployment scenario you have selected, this document will help you, step by step to configure your fax solution. Where to go from here? You want to learn more about the fax features of the QuesCom Gateway. You know the fax features of the QuesCom Gateway, but don t know the appropriate way to connect it. IF Go to Chapter 2. TEHN Read thoroughly the entire Chapter 3, choose a deployment scenario and follow the indicated installation steps. You want to setup and configure the gateway (VoIP or ISDN environment) Go to Chapter 4 You want to configure fax features. The QuesCom Gateway is installed and configured, what about the workstation? Go to Chapter 6 (ISDN environment). Go to Chapter 7 (IP environment). Go to Chapter 8(IP and ISDN) Go to Chapter 9. QuesCom Page 10/79

11 Chapter 2 - QuesCom Fax Features overview 2. Q u escom Fa x Fea tures ov erview Content of this chapter This chapter provides an overview for each QuesCom fax feature. This chapter contains the following sections: Section Section name Page 1 Incoming fax feature ISDN and T38 Voice Fax 12 2 Incoming fax feature ISDN and T38 Fax to Incoming and Outgoing fax feature ISDN Fax / T38 Fax Real Time 16 4 Outgoing fax feature - Print to ISDN or T38 Fax 17 Content of each section For each QuesCom Fax feature you will find: A description of the feature and an explanation of its benefits for your company A user case A link to the section that describes how to configure the QuesCom Gateway to activate this feature. If the feature uses a companion software, a link to the section of this document that describes how to install and configure the software. QuesCom Page 11/79

12 Chapter 2 - QuesCom Fax Features overview 2.1. Incoming fax feature ISDN and T38 Voice Fax Voice Fax overview This feature allows you to provide only One Number to your customers to receive voice calls and fax. Voice calls and fax are received on the same DDI number. The QuesCom Gateway automatically answers the call and listens for a calling fax machine. If the QuesCom Gateway detects a calling fax machine, it receives the fax, converts it in a TIFF format and sends this TIFF by as an attachment. As a result, you receive all your fax in your standard mailbox. The contains theses information: The phone number of the sender, The name of the recipient, Date and time of the message, A subject: A fax has been sent from <sender number> to <recipient number>, A body: a standard message that can be configured, A TIFF image of the fax as attached document. If no fax is detected, your phone will ring and the phone call will be established. Benefits As fax is stored into a dedicated mailbox, the confidentiality is guaranteed. Fax can be forwarded, stored, organized. Faxes are no longer lost and paperwork is eliminated. As you can receive more than one call on a single number, you can: - receive a voice call during a fax reception, - receive a fax during a voice call User Case: Anne from Press Kiosk, would like to place an order for 50 calculators XP412. She faxes the order to Carole onto her personal phone number. The QuesCom Gateway intercepts the call and differentiates a voice call from a fax call. It processes faxes whilst leaving the line free. Carole is directly ed the purchased orders as attachments. Voice fax support Configure the QuesCom Voice fax solution: The ISDN Voice Fax - in ISDN environment, The T38 Voice Fax - in VoIP environment. QuesCom Page 12/79

13 Chapter 2 - QuesCom Fax Features overview ISDN Voice fax Definition For an installation in ISDN environment, this feature is the ISDN Voice Fax. The One Number is both your office phone number and your fax number. Faxes sent from legacy fax machines connected to the PSTN network are received by . Configuration In order to install the ISDN Voice Fax feature: Go to section 3.1 if the QuesCom Gateway is connected between the PSTN and the PBX (pass-through mode), Go to section 3.2 if the QuesCom Gateway is connected to the PBX on a dedicated ISDN connection, And follow instructions detailed step by step T38 Voice Fax Definition For an installation in a VoIP environment, this feature is the T38 Voice Fax. The One number is both your IP phone and your fax number. Faxes sent from legacy fax machines connected to the PSTN network are received by . Configuration In order to install the T38 Voice Fax: Go to section 3.3 and follow instructions detailed step by step in order to install this feature. To support this IP fax feature, you will have to modify the configuration of the IPBX. Depending on the IPBX brand and model, you can find a configuration example in the Appendix. QuesCom Page 13/79

14 Chapter 2 - QuesCom Fax Features overview 2.2. Incoming Fax feature ISDN and T38 fax to Fax to overview For this feature, all Fax received on a dedicated DDI number are sent to a unique mailbox. The QuesCom Gateway automatically answers the call, waits for the calling fax carrier, converts the fax into a TIFF image and sends this TIFF image as attachment. As a result, you receive all your fax in your standard mailbox. Like for the Voice fax feature, the contains theses information: The phone number of the sender, The name of the recipient, Date and time of the message, A subject: A fax has been sent from <sender number> to <recipient number>, A body: a standard message that can be configured, An image TIFF of the fax as attached document. Difference with the Voice Fax This feature differs from the Voice Fax feature in the way that no voice calls can be established on this line (DDI number). Benefits As fax is stored into a dedicated mailbox, the confidentiality is guaranteed. Fax can be forwarded, stored, organized. Fax is no longer lost and paperwork is eliminated. User Case Visit Paris company has 4 dedicated lines for fax. Theses faxes number are well known by partners and used to confirm organized trips. Robert, the IT, wants to improve employee productivity by reducing time consumed by manual faxing and reduce cost due to fax machine, paper and ink cartridges. Fax to support Configure the ISDN Fax to - in an ISDN environment, T38 Fax to - in a VoIP environnent. QuesCom Page 14/79

15 Chapter 2 - QuesCom Fax Features overview ISDN Fax to Definition For an installation in an ISDN environment, this feature is the ISDN Fax to . The dedicated number will be a DDI (Direct Dialing In) number. Configuration Go to section 3.1 if the QuesCom Gateway is connected between the PSTN and the PBX (pass-through mode), Go to section 3.2 if the QuesCom Gateway is connected to the PBX on a dedicated ISDN connection, And follow instructions detailed step by step T38 Fax to T38 Fax to Definition For an installation in a VoIP environment, this feature is the T38 Fax to . The dedicated number will be an IP phone number. Configure the Gateway Go to section 3.3 and follow instructions detailed step by step in order to install this feature. Configuration example for IPBX Examples of IPBX configuration are provided in Appendix. Go to section 10.1 for Cisco Call Manager Go to section 10.2 for Cisco Unified Call Manager Express (UCME) and Cisco UC500 Go to section 10.3 for Alcatel OmniPCX Enterprise (OXE) QuesCom Page 15/79

16 Chapter 2 - QuesCom Fax Features overview 2.3. Incoming and outgoing ISDN to T38 Fax Real Time ISDN to T38 Fax overview Faxes coming from the PSTN network are handling in real time by the QuesCom gateway and sent to T38 fax machines. The T38 Fax Real Time feature allows: receiving T38 fax, converts them to T30 fax Send them over the ISDN network. Benefits The T38 Real Time allows cost saving when fax must be send for a long distance. Moreover, for companies using a full IP installation (IP phones and IP fax machines); this feature allows still receiving fax from the telecom operator (over ISDN). This solution is also appropriate for companies that wants to: keep an investment composed of fax machine connected to a PBX Have the capability to send T38 fax on a VoIP network provider. User Case Rob, the IT of the remote office in Dublin must by a new fax machine. As the remote office is installed in a full IP environment, Rob will buy a T38 fax machine. He will connect this fax machine by IP to the QuesCom gateway located in the central office trough a Virtual Private Network. By this way, all faxes coming from the ISDN network and received in the central office to the destination the remote office will be send by IP and received directly on the IP fax machine Configure the Gateway Go to chapter 3.4 to configure the QuesCom Gateway for this feature and follow instructions detailed step by step. QuesCom Page 16/79

17 Chapter 2 - QuesCom Fax Features overview 2.4. Outgoing fax feature - Print to Fax Print to Fax overview With this feature, you can send a fax from any application (with printing capability) of your workstation to a legacy fax connected to the PSTN network. Benefits All representatives can receive their faxes at the same time. Confidentiality of faxes is guaranteed. Any application that can print a document can also send it directly as a fax! User Case The architect John, need to fax his last design made on its drawing software. With the QuesCom Print To Fax Solution, he doesn t need to first print on paper his design and then fax it with a fax machine. He just has to print his document on a virtual fax printer. He will be asked immediately the number of the recipient and the fax will be sent to the PSTN. Print to fax support The QuesCom Fax solution for Print to Fax is declined into several possibilities: Send fax from: the Virtual Printer Driver, The Fax Service Provider. And send fax to : an ISDN environment (Print to ISDN Fax) a VoIP environment (Print to T38 Fax in) The QuesCom Virtual Printer Driver versus the QuesCom Fax Service Provider: With the QuesCom Virtual Printer Driver, you can fax any document. This is not the case with the QuesCom Fax Service Provider that allows you to fax only Microsoft Office documents. With the QuesCom Fax Service Provider, you can send faxes simultaneously to several recipients, managing by this way fax-mailing. This is not the case for the QuesCom Virtual Printer Driver that allows only sending one document to one recipient. QuesCom Page 17/79

18 Chapter 2 - QuesCom Fax Features overview The Virtual Printer Driver Overview With the QuesCom Virtual Printer Driver, you can send by fax any file, just by clicking from the application used to print it. For the end-user, the mechanism is like for using a local printer driver. He just has to provide the fax number of the recipient. How does it work? Internally, the Virtual Printer Driver will transform the document in a TIFF image and send this image by to the QuesCom Gateway. On receiving this , the QuesCom Gateway will extract the TIFF file and the fax number of the recipient and will send the fax, using ISDN or IP connectivity. Install the Virtual Printer Driver The Virtual Printer Driver is available on the QuesCom CD or from the QuesCom support Web site: Go to section 9.1 if you want to install this application The fax service provider Overview of the QuesCom Fax Service Provider The QuesCom Fax Service Provider allows sending faxes through any software that can use the Microsoft Fax Service delivered with Windows XP. This application can be either installed on each employee workstation, or on a dedicated server. From its Microsoft Outlook application, the end-user will just have to create a new with any Microsoft Office document to fax as attachment. The To field will contain the fax number of the Outlook contact. From other Microsoft application, in order to fax its document, the end-user will have to select a shared printer (remote or not) and to provide the fax number of the recipient. How does it work? Internally, an will be generated and sent to the QuesCom Gateway. On receiving this , the QuesCom Gateway will extract the TIFF file and the fax number of the recipient and will send the fax using, in an ISDN or IP connectivity. Install the Fax Service Provider This application is available from the QuesCom CD or from the QuesCom support web site: Go to section 9.2 if you want to install this application on an employee workstation or on a dedicated shared server. QuesCom Page 18/79

19 Chapter 2 - QuesCom Fax Features overview Print to ISDN fax Print to ISDN Fax definition The Print to ISDN Fax is the name of this feature when the installation is in ISDN environment. On receiving the fax image as , the QuesCom Gateway will send the fax through the ISDN network. Configure the Gateway In order to install this feature Go to section 3.1 if the QuesCom Gateway is connected between the PSTN and the PBX (pass-through mode), Go to section 3.2 if the QuesCom Gateway is connected to the PBX on a dedicated ISDN connection, and follow instructions detailed step by step Print to T38 fax Print to T38 Fax Definition The Print to T38 Fax is the name of this feature when the installation is in a VoIP environment. Your fax information (fax number and TIFF) received as by the QuesCom Gateway will be sent on the IP network using the T38 protocol. Configure the Gateway Go to section 3.3 to configure the QuesCom Gateway for this feature and follow instructions detailed step by step. QuesCom Page 19/79

20 Chapter 3 - Deployment Scenario for fax 3. D ep l o y m ent Scenario f o r fax Content of this chapter This chapter describes all 3 possible deployment scenarios with QuesCom Gateways for your fax Solution. This chapter contains the following sections: Section Section name Page 1 QuesCom Gateway connected between the PSTN and the PBX (Pass-through mode) 2 QuesCom Gateway connected to the PBX using a dedicated ISDN connection (Dedicated) QuesCom Gateway installed in a VoIP environment 25 Content of each section For each deployment scenario description you will find : A network diagram, The pros and the cons of each deployment scenario, A list of the fax features available for this architecture, A step by step description of what you have to configure in order to install a QuesCom fax feature in the selected deployment scenario. QuesCom Page 20/79

21 Chapter 3 - Deployment Scenario for fax 3.1. QuesCom Gateway connected between the PSTN network and the PBX (Passthrough mode) Deployment scenario overview In ISDN telephone installation, the QuesCom Gateway is connected between the PSTN network and the PBX (Pass-through mode). Network diagram External Correspondent (1111) Legacy FAX (2222) PSTN IP QuesCom Gateway PBX Legacy Phone (3333) User Workstation SMTP server Components and actors External Correspondent Connected to the PSTN network, identified as number 1111 in all explanations throughout this document, External Legacy Fax Connected to the PSTN network, identified as number 2222, QuesCom Gateway - QuesCom Gateway connected to the PBX and to the PSTN by ISDN PRI or BRI lines, PBX - Switchboard within an organization, Legacy Phone Connected to the PBX, identified as number 3333, User Workstation and SMTP server Connected to the corporate IP network. QuesCom Page 21/79

22 Chapter 3 - Deployment Scenario for fax Pros and cons of this deployment scenario This deployment scenario is the recommended one. You take full advantage of the whole set of QuesCom Fax services offered in ISDN environment. This deployment scenario is not recommended when you have a high number of ISDN lines, or many different sites with PSTN connectivity: QuesCom Gateways must be deployed to be connected to each and every ISDN line on which a fax may be received. Available Fax features ISDN Voice Fax, ISDN Fax To , Print To ISDN Fax : o From the Virtual Printer Driver, o From the QuesCom Fax Service Provider. Note: All these QuesCom Fax features are detailed in the chapter 2. Configuration Steps Configuration steps the QuesCom Gateway is connected between the PSTN network and the PBX (Pass-through mode): Steps 1 Setup the QuesCom Gateway; follow instructions described in the chapter 4. 2 Declare users and caller IDs using the web administration interface; follow instructions described in the chapter 5. 3 Configure The QuesCom Gateway for selected fax features: ISDN Voice Fax, follow instructions in the section 6.1. ISDN Fax to Mail, follow instructions in the section 6.2. Print to ISDN Fax, follow instructions in the section Install companion software to support Print To ISDN Fax: Virtual Printer Driver, follow instructions in the section 9.1. QuesCom Fax Service Provider, follow instructions in the section 9.2. QuesCom Page 22/79

23 Chapter 3 - Deployment Scenario for fax 3.2. QuesCom Gateway connected to the PBX using a dedicated ISDN connection Deployment scenario overview An ISDN telephone installation and QuesCom Gateway is connected to the PBX using dedicated ISDN PRI or BRI line(s). Network diagram External Correspondent (1111) Legacy FAX (2222) PSTN IP PBX QuesCom Gateway Legacy Phone (3333) User Workstation SMTP server Components and actors External Correspondent Connected to the PSTN network, identified as number 1111 in all explanations throughout this document, External Legacy Fax Connected to the PSTN network, identified as number 2222, QuesCom Gateway - QuesCom Gateway connected to the PBX using dedicated ISDN PRI or BRI line(s), PBX - Switchboard within an organization, Legacy Phone Connected to the PBX, identified as number 3333, User Workstation and SMTP server Connected to the corporate IP network. QuesCom Page 23/79

24 Chapter 3 - Deployment Scenario for fax The pros and the cons of this deployment scenario This solution is recommended when the PBX has a proprietary connectivity to PSTN, or this connectivity is not supported by the QuesCom Gateway. It is also recommended when you have multiple different sites (for example subsidiaries), with interconnected PBXs. Then fax calls, or calls that may be treated as Voice/Fax can be centralized on a unique site. This deployment scenario may induce complex configuration on the PBX, to have the calls routed correctly to and from the QuesCom Gateway. Available Fax features ISDN Voice Fax, ISDN Fax To Mail, Print To ISDN Fax : o From the Virtual Printer Driver, o From the QuesCom Fax Service Provider. Note: All these QuesCom Fax features are detailed in the chapter 2. Configuration steps Configuration steps when the QuesCom Gateway is connected to the PBX using dedicated ISDN lines: Step 1 2 Setup the QuesCom Gateway; follow instructions described in the chapter 4. Declare users and caller IDs using the web administration interface; follow instructions described in the chapter Configure The QuesCom Gateway for selected fax features: o ISDN Voice Fax, follow instructions in the section 6.1. o ISDN Fax to Mail, follow instructions in the section 6.2. o Print to ISDN Fax, follow instructions in the section 6.3. Install companion software to support Print To ISDN Fax, o Virtual Printer Driver, follow instructions in the section 9.1. o QuesCom Fax Service Provider, follow instructions in the section Configure the PBX to route calls from the PSTN to the QuesCom Gateway, see the call flow detailed in the Appendix 4. QuesCom Page 24/79

25 Chapter 3 - Deployment Scenario for fax 3.3. QuesCom Gateway installed in a VoIP environment Deployment scenario overview A VoIP telephone installation and the QuesCom Gateway is connected to it using an IP trunk. Network diagram External Correspondent (1111) Legacy FAX (2222) PSTN QuesCom Gateway IP IPBX SMTP server User Workstation IP Phone (4444) Components and actors External Correspondent Connected to the PSTN network, identified as number 1111 in all explanations throughout this document External Legacy Fax Connected to the PSTN network, identified as number 2222 QuesCom Gateway - QuesCom Gateway connected to the corporate IP network. IPBX - Switchboard within an organization IP Phone Connected to the IPBX, identified as number 4444 User Workstation and SMTP server Connected to the corporate IP network. QuesCom Page 25/79

26 Chapter 3 - Deployment Scenario for fax The pros and the cons of this deployment scenario With this deployment scenario you take full advantage of the whole set of QuesCom Fax services offered in a VoIP environment. Of course, the IPBX and its media Gateways must support the T38 protocol, on top of SIP or H323. T38 Voice Fax, that is Fax discrimination and termination on a VoIP call, is a unique QuesCom feature! Available Fax features T38 Voice Fax, T38 Fax To Mail, Print To T38 Fax : o From the Virtual Printer Driver, o From the QuesCom Fax Service Provider. To support T38 Voice Fax and T38 Fax to Mail, some additional configuration on the IPBX must be performed. Note: These entire QuesCom Fax feature are detailed in the chapter 2. Configuration steps Steps to configure the QuesCom Gateway connected to an IPBX are described below: Steps Setup the QuesCom Gateway; follow instructions described in the chapter 4. Declare users and caller IDs using the web administration interface; follow instructions described in the chapter 5. Configure The QuesCom Gateway for selected Fax features: T38 Voice Fax, follow instructions in the section 7.1 T38 Fax to Mail, follow instructions in the section 7.3 Print to T38 Fax, follow instructions in the section 7.4. Install companion software to support Print To T38 Fax, Virtual Printer Driver, follow instructions in the section 9.1 QuesCom Fax Service Provider, follow instructions in the section 9.2. Configure the IPBX to support T38 Voice Fax and T38 Fax to , see the fax flow detailed in the Appendix. QuesCom Page 26/79

27 Chapter 3 - Deployment Scenario for fax 3.4. The QuesCom gateway is connected to the ISDN and to the IP network Deployment scenario overview Network diagram The QuesCom gateway is connected between the IP and the ISDN network. Faxes can be: Sent/received from VoIP/T38 fax gateway connected to the corporate IP network to fax connected to the PSTN network Sent/received from the Fax machines connected to the PBX to VoIP/T38 fax gateway Figure 1 Components and actors External Legacy Fax Connected to the PSTN network, identified as number 2222 QuesCom Gateway - QuesCom Gateway connected to the corporate IP network. Fax machine Connected to the PBX. PBX - Switchboard within an organization, VoIP/T38 Gateway Connected to the IP corporate network on the provider IP network. Available Fax features The main feature for this architecture is: T38 fax from / to ISDN Fax (Fax Real Time) These QuesCom features are also available in this configuration ISDN /T38 Voice Fax, ISDN / T38 Fax To Mail, Print To ISDN / T38 Fax : o From the Virtual Printer Driver, o From the QuesCom Fax Service Provider. Note: All these QuesCom Fax features are detailed in the chapter 2. QuesCom Page 27/79

28 Chapter 3 - Deployment Scenario for fax Configuration steps Configuration steps when the QuesCom Gateway is connected to the IP and to the ISDN network: Steps 1 Setup the QuesCom Gateway; follow instructions described in the chapter 4. 2 Configure The QuesCom Gateway for the T38 Fax Real Time: o T38 Fax to ISDN Fax, follow instructions in the chapter 8.2. o ISDN Fax to T38 Fax, follow instructions in the chapter 8.3. QuesCom Page 28/79

29 Chapter 4 - Setup and configuration 4. S e t up and config u ra t i o n Introduction This chapter describes necessary steps to setup the QuesCom Gateway in an ISDN or VoIP environment. This chapter contains the following sections: Content of this section Section Section name Page 1 Hardware installation 30 2 Software installation 30 QuesCom Page 29/79

30 Chapter 4 - Setup and configuration 4.1. Hardware installation Hardware Installation Unpack the QuesCom Gateway and perform the hardware installation as described in documents: Q200-GSHW-01 - Getting Started with QuesCom 200 Gateway - Hardware Installation, Q300-GSHW-01 - Getting Started with QuesCom 300 Gateway - Hardware Installation, Q400-GSHW-01 - Getting Started with QuesCom 400 Gateway - Hardware Installation. All theses documents are available at Software installation Introduction Since the version 5.1 the installation and the configuration is performed with two wizards available through the QPortal interface, just after the hardware installation: The installation wizard : This wizard replace the config/setup procedure The configuration wizard: This new wizard helps the administration to configure QuesCom object for the call/fax route creation. For more details about these wizards, refer to the document: QGW-NF-51 QuesCom gateway new features description version 5.1 available at or to the document Q200-Q300-Q400-GSSW - Getting Started with QuesCom Gateway - Software Installation. QuesCom Page 30/79

31 Chapter 4 - Setup and configuration Configuration wizard Depending on the connection mode of the QuesCom gateway to the VoIP or to the ISDN network, follow these steps in the configuration wizard: IF The QuesCom gateway is installed in an ISDN environment, between the PSTN network and the PBX (Pass-through mode) The QuesCom gateway is installed in ISDN environment, connected to the PBX using a dedicated ISDN connection (Dedicated) QuesCom Gateway is connected to a VoIP environment THEN, Answer like this to wizard questions: Choose the function to be configured: Fax gateway How does gateway connect to IPBX/PABX: ISDN Select position of your gateway: Pass-through Enter IP of the SMTP server Choose the function to be configured: Fax gateway How does gateway connect to IPBX/PABX: ISDN Select position of your gateway: Dedicated Enter IP of the SMTP server Choose the function to be configured: Fax gateway How does gateway connect to IPBX/PABX: VoIP Provide VoIP parameters (trunk name/protocol/ip address) Enter IP of the SMTP server Default route created Depending on wizard choices, the following default services (call routes) are created: Connectivity ISDN VoIP Passthrough Dedicated Call routes created ISDN Voice fax: Calls/faxes coming from PSTN ports are handled by the voice fax (DDI) service. Calls are forwarded to PBX ports and faxes sent by . Print to ISDN fax: All faxes received by are sent to PSTN ports Calls coming from PBX ports are forwarded to PSTN ports ISDN Voice fax: Calls/faxes coming form PBX ports are handled by the voice fax service calls are redirected to PBX ports and faxes are sent by . Print to ISDN fax All faxes received by are sent to PBX ports. Print to T38 fax: All faxes received by are sent by T38 to the foreign gatekeeper. T38 voice fax: In all calls received from the Foreign Gatekeeper, a fax detection is performed. Voice calls are forwarded to the foreign gatekeeper and faxes are sent by . QuesCom Page 31/79

32 Chapter 5 - Users and Caller IDs 5. U s e r s and Caller IDs Introduction This chapter describes the steps to connect to the Web based configuration interface of the QuesCom Gateway in order to create users and caller IDs. This chapter is for Gateway installation in ISDN and VoIP environment. This chapter contains the following sections: Content of this section Section Section name Page 1 Connect to QPortal 33 2 Define users and Caller IDs 34 QuesCom Page 32/79

33 Chapter 5 - Users and Caller IDs 5.1. Connect to QPortal Introduction Once the QuesCom Gateway is properly setup as described in previous chapters, you can configure QuesCom services via the QuesCom web administration interface: QPortal. Procedure to connect to QPortal Follow the steps below to login to QPortal: Open the Microsoft Internet Explorer browser (version 5.5 or later) or the Mozilla Firefox web browser. Enter the URL to access the gateway s web administration interface in the following format: (e.g. Enter the administrator login 1 and the administrator password 2. Main view of the QPortal interface 1 Default login is administrator. 2 Default password is quescom. QuesCom Page 33/79

34 Chapter 5 - Users and Caller IDs 5.2. Define Users and Caller IDs Introduction This section describes the configuration aspects of user account management. Add a new user into the User Table, Configure authorized services for this newly created user, Define Caller IDs identifying the newly created user. By default, a single Administrator account is created. The basic license includes two (2) users, i.e. two more users can be freely created. Procedure Steps 1 Connect to QPortal (refer to the section 5.1) and click on: Users & Mobility > User > Add Record button. 2 Fill in the User Form, User Identity tab: Field Name Last Name First Name Main Address User Language Enter the last name of the user, e.g. Smith. Enter the first name of the user, e.g. John. Enter the address of the user to which all administration s containing faxes will be sent, e.g. [email protected]. Select the user language from the drop-down menu. 3 Fill in the User Form, Authorized services tab: Field Name New Login Password Confirm Password Enter the login by which the user can access his/her personal account via the Personal Call Manager Basic application (QPUser), e.g. smith. Enter the password by which the user can authenticate the access to his/her personal account via the Personal Call Manager Basic application. Re-enter the password set above for confirmation. 4 Fill in the User Form, Caller ID tab: Field Name Caller ID If the caller ID is a calling number, simply enter the corresponding number. Fax Send/Receive Check the check box Fax Send/Receive to allow this user to send and receive faxes. Click on the Add button to add the Caller ID in the Caller ID text zone. 5 Click Save QuesCom Page 34/79

35 Chapter 6 - Configure Fax Features in ISDN environment 6. Config u r e Fax Fea tures in IS D N e nvironment Introduction This chapter describes how to configure the QuesCom Gateway services to support QuesCom Fax Features in an ISDN environment. This chapter contains the following sections: Content of the section Section Section name Page 1 ISDN Voice Fax 36 2 ISDN Fax to Print to ISDN Fax 42 Content of each section Each section contains: A table that describes the procedure to create the service in the QPortal web interface. For quick configuration, a snapshot of the QPortal service web page with only mandatory fields highlighted. QuesCom Page 35/79

36 Chapter 6 - Configure Fax Features in ISDN environment 6.1. ISDN Voice Fax Introduction The section below describes the procedure to configure ISDN voice Fax using the QPortal interface. For Quick configuration, see the QPortal DDI service table snapshot below with mandatory fields highlighted. Procedure To configure the ISDN voice fax service, follow the procedure described below: Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Direct Dial In Service > Add Record button 2 Fill in the Origin section: Field Name Origin Type Origin DDI Range Start / DDI Range End Slot Origin Port Origin DDI Prefix to Add Check the SmartIAD radio button. Select the QuesCom gateway name Enter the DDI range by providing starting and ending values. The starting and ending values must be the same if only a single DDI number is applicable. Select Any from drop-down menu to allow any slot origins. Select Any from drop-down menu to allow any port origins. Enter the prefix to be added to the DDI number to form a complete local ISDN number. 3 Fill in the Service associated section: Field Name Service Type Voice Fax Mode Select Voice Fax from the drop-down menu. Check the Switch radio button. This table continue in the next page QuesCom Page 36/79

37 Chapter 6 - Configure Fax Features in ISDN environment Procedure Configure the Voice Fax service: Steps 4 Fill in the Switch service section: Field Name Slot Number Check the corresponding boxes of the communication boards to which outbound voice calls are sent, e.g. slot 0 for a Q412-0G-2P. Slot Balancing Port Number Port Balancing Do not check this box. Check the corresponding boxes of port numbers to which outbound voice calls are sent, e.g. port 1 for a Q412-0G- 2P. Check this box to balance calls between all checked ports. 5 Fill in the Fax/Voice Service section: Field Name Voice Fax Type Store & Forward Type Send To Acknowledge Type Acknowledge to Select Store & Forward Type from the drop-down menu. Select FAX TO from the drop-down menu. Enter the IP address or the DNS name of the SMTP server, e.g or mailserver.quescom.com (for this second case, the DNS must have been configured with the command config /ipconfig ). The incoming fax will be ed, using this SMTP server, to the address of the user who has a Caller ID matching the called number. Select a type of notice from the drop-down menu if you would like to receive an acknowledgment message whenever the QuesCom Gateway receives a fax: None / Fax back / Fax to / to This question is prompted only if you have selected Fax to or to as the Acknowledge Type: For Fax to, enter the destination fax number. For to, enter the IP address of the SMTP server. 6 Click Save QuesCom Page 37/79

38 Chapter 6 - Configure Fax Features in ISDN environment Snapshot The snapshot below shows a DDI form configured for ISDN voice Fax: Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 38/79

39 Chapter 6 - Configure Fax Features in ISDN environment 6.2. ISDN Fax to Introduction The table below describes the procedure to configure ISDN Fax to using the QPortal interface. For Quick configuration, see the QPortal DDI service table snapshot below with mandatory fields highlighted. Procedure Follow the procedure below to configure the ISDN fax to Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Direct Dial In Service > Add Record button 2 Fill in the Origin section: Field Name Origin Type Origin DDI Range Start / DDI Range End Slot Origin Port Origin DDI Prefix to Add Check the SmartIAD radio button. Select the QuesCom gateway name Enter the DDI range by providing starting and ending values. The starting and ending values must be the same if only a single DDI number is applicable. Select Any from drop-down menu to allow any slot origins. Select Any from drop-down menu to allow any port origins. Enter the prefix to be added to the DDI number to form a complete local ISDN number. 3 Fill in the Service associated section: Field Name Service Type Voice Fax Mode Select Fax Store and Forward from the drop-down menu. Check the Switch radio button. This table continue in the next page QuesCom Page 39/79

40 Chapter 6 - Configure Fax Features in ISDN environment Procedure Follow the procedure below to configure the ISDN fax to Steps 4 Fill in the Fax/Voice Service section: Field Name Store & Forward Type Sent To Acknowledge Type Acknowledge to Select Fax to from the drop-down menu. Enter the IP address or the DNS name of the SMTP server, e.g or mailserver.quescom.com. The incoming fax will be ed, using this SMTP server, to the address of the user who has a Caller ID matching the called number. Select a type of notice from the drop-down menu if you would like to receive an acknowledgment message whenever the QuesCom Gateway receives a fax: None / Fax back / Fax to / to This question is prompted only if you have selected Fax to or to as the Acknowledge Type: For Fax to, enter the destination fax number. For to, enter the IP address of the SMTP server. 5 Click Save QuesCom Page 40/79

41 Chapter 6 - Configure Fax Features in ISDN environment Snapshot The snapshot below shows a DDI form configured for ISDN Fax to Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 41/79

42 Chapter 6 - Configure Fax Features in ISDN environment 6.3. Print to ISDN Fax Introduction Services to configure Print to ISDN Fax are automatically created at the end of the software setup. If for any reason the services have been deleted, tables below describe the procedure to recreate the two services entries required for the feature Print to ISDN Fax using the QPortal interface: Table 3 create the Fax Store and Forward service, Table 4 create the Fax to Send service, For Quick configuration, see the QPortal DDI service table snapshot below with mandatory fields highlighted. Procedure Table Procedure to create the Fax Store and Forward service Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Service > Add Record button. 2 Fill in the Origin section: Field Name Origin Type Origin Called Prefix Number Call Type Check the Device radio button. Select the device origin (i.e. gateway network) from the drop-down menu. Enter * to accept all prefix number Select to Fax from the drop-down menu 3 Fill in the Service associated section: Field Name Service Type Select Fax Store & Forward from the drop-down menu. This table continue in the next page QuesCom Page 42/79

43 Chapter 6 - Configure Fax Features in ISDN environment Procedure Procedure to create the Fax Store and Forward service Steps 4 Fill in the Destination section: Field Name Destination Type Device Select Device. Select the device (i.e. gateway network) from the drop-down menu. 5 Fill in the Fax/Voice Service section: Field Name Store & Forward Type Called Number Acknowledge Type Acknowledge to Select to Fax from the drop-down menu. Enter * to accept all called number. Select a type of notice from the drop-down menu if you would like to receive an acknowledgment message whenever the QuesCom Gateway receives a fax: None / Fax to / to This question is prompted only if you have selected Fax to or to as the Acknowledge Type: For Fax to, enter the destination fax number. For to, enter the IP address of the SMTP server. 6 Click Save QuesCom Page 43/79

44 Chapter 6 - Configure Fax Features in ISDN environment Snapshot The snapshot below shows a service form configured for the print to ISDN fax feature : Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 44/79

45 Chapter 6 - Configure Fax Features in ISDN environment Procedure Table Procedure to create the Fax to Send service: Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Service > Add Record button. 2 Fill in the Origin section: Field Name Origin Type Origin Called Prefix Number Call Type Check the Device radio button. Select the device origin (i.e. gateway network) from the drop-down menu. Enter * to accept all prefix number. Select Fax Outgoing from the drop-down menu. 3 Fill in the Service associated section: Field Name Service Type Select Fax To Send from the drop-down menu. 4 Fill in the Switch service section: Field Name Slot Number Slot Balancing Port Number Port Balancing Check the corresponding boxes of communication boards to which outbound faxes must be sent, e.g. slot 0 for a Q412-OG-2P. Do not check this box. Check the corresponding boxes of communication ports to which outbound faxes must be sent, e.g. slot 0 for a Q412-OG-2P. Check this box to balance calls among all checked ports. 5 Click Save QuesCom Page 45/79

46 Chapter 6 - Configure Fax Features in ISDN environment Snapshot The snapshot below shows a service form configured for Fax to Send service: Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 46/79

47 Chapter 7 - Configure Fax Feature in a VoIP environment 7. C o n f ig u r e Fax Fea ture in a VoIP environment Introduction This chapter describes how to configure the QuesCom Gateway services to support QuesCom Fax Features in a VoIP environment. This chapter contains the following sections: Content of the section Section Section name Page 1 Prerequisites 48 2 T38 Voice Fax 50 3 T38 Fax to Print to T38 Fax 58 Content of each section Each section contains: A table that describes the procedure to create the service in the QPortal web interface. For quick configuration, a snapshot of the QPortal service web page with only mandatory fields highlighted. QuesCom Page 47/79

48 Chapter 7 - Configure Fax Feature in a VoIP environment 7.1. Prerequisites Introduction If during the configuration wizard, the VoIP connection mode has been selected, the Foreign gatekeeper (VoIP/T38 gateway) has been automatically created. If not, below is described the process to create this object in the QPortal administration interface. Procedure The table below describe the procedure to create a Foreign Gatekeeper (FGK) in the QPortal Administration interface: Steps 1 Connect to QPortal and click on Object > Foreign Gatekeeper > ADD record. Then, fill in the Foreign Gatekeeper settings: Field Name ID ID used by the QuesCom Gateway to register to H.323 or SIP foreign gatekeeper Gatekeeper Type Name IP Address VOIP Profile Then click SAVE If the QuesCom Gateway does NOT register: just provide a nickname for the soft switch to be displayed into the web interface. If the QuesCom Gateway registers to the Foreign Gatekeeper: enter the ID that the QuesCom Gateway should use in the registration request. Select the VOIP protocol supported by the FGK i.e. either H.323 or SIP. Provide a name to the external FGK. This name will just be used in the web interface to display the FGK. Enter the soft switch IP address. A VOIP Profile has to be attached to the FGK: REGISTER_SIP: To be used when the QuesCom Gateway register to thefgk. NOOPT_SIP To be used when the QuesCom Gateway does not register to the external SIP FGK. The FGK is authenticated based on its IP address (proxy to proxy connection type). RAS_H323 To be used when the QuesCom Gateway register to an H.323 FGK. NO_RAS_H323: To be used when the QuesCom Gateway does not register to a H.323 FGK. The VOIP Trunk is authenticated based on its IP address (proxy to proxy connection type). This table continue in the next page QuesCom Page 48/79

49 Chapter 7 - Configure Fax Feature in a VoIP environment Procedure Steps 2 Change the Foreign Gatekeeper VoIP profile configuration to activate the support of T38 protocol: Click on Licenses and Profiles > VoIP Profile and open the VoIP profile selected for the FGK. Fill in the Foreign Gatekeeper Characteristics section: Field Name T.38 support Check this box. This field is the same for Foreign GK (H323) and Foreign GK (SIP). Click Save. 3 Reload the QuesCom internal gatekeeper with these new VoIP characteristics. This can be done in two ways: Connect to the QuesCom Gateway via a Telnet connection, and enter the command line: restart gatekeeper, or Connect to the QuesCom Gateway via the QuesCom Management Console, right click on the QuesCom Gateway node and select Reload VoIP Characteristics Snapshot The snapshot below shows the VoIP NO_RAS_H323 profile form. QuesCom Page 49/79

50 Chapter 7 - Configure Fax Feature in a VoIP environment 7.2. T38 Voice Fax Introduction The T38 Fax to feature is available from the QuesCom software version 5.1. Tables below describe the procedure to create the two services entries required for the T38 Voice Fax feature: Table 7-1 Redirect all VoIP and Fax calls from the IPBX to the QuesCom Gateway. This service allows the QuesCom gateway to perform the FAX detections. If no T38 faxes are detected after the 5 seconds, calls are terminated on the interface selected. Table 7-2 if a fax has been detected, creates the Fax Store and Forward service to handle T38 fax detected and to redirect them to the appropriate mailbox. For Quick configuration, see the QPortal snapshot below with mandatory fields highlighted. Procedure Table 7-1 Procedure to create the FAX detection service Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Service > Add Record button. 2 Fill in the Origin section: Field Name Origin Type Origin Called Prefix Number Call Type Fax detection Check the Foreign GK radio button. Select the IPBX Enter * to accept all prefix number. Select Foreign Gatekeeper from the drop-down menu. Check the box. 3 Fill in the Service associated section: Field Name Service Type VoIP 4 Fill in the Destination section: Field Name Destination Type Device Check the Foreign GK radio button. Select the IPBX or other, depending on the destination of the call 5 Click Save QuesCom Page 50/79

51 Chapter 7 - Configure Fax Feature in a VoIP environment Snapshot The snapshot below shows a service form configured for the T38 fax detection: Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 51/79

52 Chapter 7 - Configure Fax Feature in a VoIP environment Procedure Table 7-2 Procedure to create the Fax Store and Forward service Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Service > Add Record button. 2 Fill in the Origin section: Field Name Origin Type Origin Called Prefix Number Call Type Check the Foreign GK radio button. Select the IPBX Enter * to accept all prefix number. Select Fax T38 from the drop-down menu. 3 Fill in the Service associated section: Field Name Service Type Select Fax Store & Forward from the drop-down menu. 4 Fill in the Fax/Voice Service section: Field Name Store & Forward Type Sent To Select Fax To from the drop-down menu. Enter the IP address or the DNS name of the SMTP server, e.g or mailserver.quescom.com (for this second case, the DNS must have been configured with the command config /ipconfig ). The incoming fax will be ed; using this SMTP server, to the address of the user who s Caller ID matches the called number. 5 Click Save QuesCom Page 52/79

53 Chapter 7 - Configure Fax Feature in a VoIP environment Snapshot The snapshot below shows a service form configured for Fax Store and Forward service: Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 53/79

54 Chapter 7 - Configure Fax Feature in a VoIP environment 7.3. T38 Fax to Introduction Fax calls received by the IPBX are transmitted to the QuesCom Gateway using the T38 protocol. The QuesCom Gateway receives the fax and forwards it to an address (via an server) using SMTP protocol. Steps to configure the T38 Fax to are described in the tables below. Procedure Procedure to create the T38 Store and Forward service: Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Service > Add Record button. 2 Fill in the Origin section: Field Name Origin Type Origin Called Prefix Number Call Type Check the Foreign GK radio button. Select the IPBX Enter * to accept all prefix number or enter a specific called number. Select Foreign Gatekeeper 3 Fill in the Service associated section: Field Name Service Type Select VoIP 4 Fill in the Destination section: Field Name Destination type Device Select Device Select your QuesCom Gateway 5 Click Save QuesCom Page 54/79

55 Chapter 7 - Configure Fax Feature in a VoIP environment Snapshot The snapshot below shows a service form configured for Fax Store and Forward service: Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 55/79

56 Chapter 7 - Configure Fax Feature in a VoIP environment Procedure Procedure to create the T38 Store and Forward service: Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Service > Add Record button. 2 Fill in the Origin section: Field Name Origin Type Origin Called Prefix Number Call Type Check Device Select your QuesCom gateway Enter * to accept all prefix number. Select VoIP Outgoing. 3 Fill in the Service associated section: Field Name Service Type Select T38 Fax Store & Forward from the drop-down menu. 4 Fill in the Fax/Voice Service section: Field Name Store & Forward Type Sent To Select Fax To from the drop-down menu. Enter the IP address or the DNS name of the SMTP server, e.g or mailserver.quescom.com (for this second case, the DNS must have been configured with the command config /ipconfig ). The incoming fax will be ed; using this SMTP server, to the address of the user who s Caller ID matches the called number. 5 Click Save QuesCom Page 56/79

57 Chapter 7 - Configure Fax Feature in a VoIP environment Snapshot The snapshot below shows a service form configured for T38 Fax Store and Forward service: Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 57/79

58 Chapter 7 - Configure Fax Feature in a VoIP environment 7.4. Print to T38 Fax Introduction Tables below describe the procedure to create the two services entries required for the Print to T38 Fax feature: Table 7.5 create the Fax Store and forward service Table 7.6 create the fax T38 service For Quick configuration, see the QPortal snapshot below with mandatory fields highlighted. Procedure Table Procedure to create the Fax Store and Forward service: Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Service > Add Record button. 2 Fill in the Origin section: Field Name Origin Type Origin Called Prefix Number Call Type Check the Device radio button. Select the device origin (i.e. gateway network) from the drop-down menu. Enter * to accept all prefix number. Select to Fax from the drop-down menu. 3 Fill in the Service associated section: Field Name Service Type Select Fax Store & Forward 4 Fill in the Destination section: Field Name Destination Type Device Select Device. Select the device This table continue in the next page QuesCom Page 58/79

59 Chapter 7 - Configure Fax Feature in a VoIP environment Procedure Procedure to create the Fax Store and Forward service: Steps 5 Fill in the Fax/Voice Service section: Field Name Store & Forward Type Called Number Acknowledge Type Acknowledge to Select to Fax from the drop-down menu. Enter * to accept all called number. Select a type of notice from the drop-down menu if you would like to receive an acknowledgment message whenever the QuesCom Gateway receives a fax: None / Fax to / to This question is prompted only if you have selected Fax to or to as the Acknowledge Type: For Fax to, enter the destination fax number. For to, enter the IP address of the SMTP server. 6 Click Save QuesCom Page 59/79

60 Chapter 7 - Configure Fax Feature in a VoIP environment Snapshot The snapshot below shows a service form configured for Fax Store and Forward service Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 60/79

61 Chapter 7 - Configure Fax Feature in a VoIP environment Procedure Table Procedure to create the T38 Store and Forward service: Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Service > Add Record button. 2 Fill in the Origin section: Field Name Origin Type Origin Called Prefix Number Call Type Check the Device radio button. Select the device origin (i.e. gateway network) from the drop-down menu. Enter * to accept all prefix number. Select Fax Outgoing from the drop-down menu. 3 Fill in the Service associated section: Field Name Service Type Select FAX T38 from the drop-down menu. 4 Fill in the Destination section: Field Name Destination Type Device Check the Foreign GK radio button. Select the Foreign Gatekeeper 5 Click Save QuesCom Page 61/79

62 Chapter 7 - Configure Fax Feature in a VoIP environment Snapshot The snapshot below shows a service form configured for the print to fax feature: Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 62/79

63 Chapter 8 - Configure the T38 Fax Real Time 8. C o n f ig u r e the T3 8 Fax Rea l T i m e Introduction This chapter describes how to configure the QuesCom Gateway services to support the T.38 Fax Real Time. This chapter contains the following sections: Content of the section Section Section name Page 1 Prerequisites 64 2 T38 Fax to ISDN Fax 65 3 ISDN Fax to T38 Fax 67 Content of each section Each section contains: A table that describes the procedure to create the service in the QPortal web interface. For quick configuration, a snapshot of the QPortal service web page with only mandatory fields highlighted. QuesCom Page 63/79

64 Chapter 8 - Configure the T38 Fax Real Time 8.1. Prerequisites Introduction To enable the fax T38 Real time, a Foreign Gatekeeper must be created into the QPortal Web administration interface. This Foreign Gatekeeper must have a VoIP profile enabled for the T38 support. Moreover, the T38 firmware must be loaded a DSP. Procedure The procedure to achieve all these prerequisites is described below. IF IF NOT If during the configuration wizard, the VoIP connection mode has been selected, the Foreign gatekeeper (VoIP/T38 gateway) has been automatically created. If the configuration wizard has not been followed, follow the procedure described in the section 7.1 to create a FGK with a VoIP profile with T38 support associated. THEN Load the T38 firmware on a DSP. The procedure is described below: Steps Connect to the QuesCom gateway by a telnet session. Enter the command: config /codec The program asks to select the configuration for each DSP For a DSP configured in VoIP (option1) select the new configuration: FoIP (option 3). Enter Y to save permanently the configuration. Enter Y to reboot the gateway to take into account the modification. QuesCom Page 64/79

65 Chapter 8 - Configure the T38 Fax Real Time 8.2. T38 Fax to ISDN Fax Introduction The tables below describe the procedures to configure the T38 Fax to ISDN Fax feature: For Quick configuration, see the QPortal snapshot below with mandatory fields highlighted. Table Configure the T38 fax to ISDN Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Service > Add Record button. 2 Fill in the Origin section: Field Name Origin Type Origin Called Prefix Number Call Type Check the Foreign FGK radio button. Select your IPBX Enter * to accept all prefix number. Select FAX T38 3 Fill in the Service associated section: Field Name Service Type Select Switch 4 Fill in the Switch Service section: Field Name Slot Select ISDN slot (BRI or PRI) Port number Select PSTN or PBX ports 5 Click Save QuesCom Page 65/79

66 Chapter 8 - Configure the T38 Fax Real Time Snapshot The snapshot below shows a service form configured for T38 to ISDN fax feature: Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 66/79

67 Chapter 8 - Configure the T38 Fax Real Time 8.3. ISDN Fax to T38 Fax Introduction The tables below describe procedures to configure the ISDN Fax to T38 Fax feature: For Quick configuration, see the QPortal snapshot below with mandatory fields highlighted. Table: Configure the ISDN Fax to T38 Fax feature Steps 1 Connect to QPortal (refer to the section 5.1) and click on Services > Service > Add Record button. 2 Fill in the Origin section: Field Name Origin Type Origin Called Prefix Number Call Type Check the Device radio button. Select your QuesCom gateway Enter * to accept all prefix number. Select Local ISDN from the drop-down menu. 3 Fill in the Service associated section: Field Name Service Type Select VoIP 4 Fill in the Destination section: Field Name Destination Type Device Check the Foreign GK radio button. Select the Foreign Gatekeeper 5 Click Save QuesCom Page 67/79

68 Chapter 8 - Configure the T38 Fax Real Time Snapshot The snapshot below shows a service form configured for the ISDN fax to T38 fax: Yellow fields are mandatory, Other fields can be left with default values. QuesCom Page 68/79

69 Chapter 9 - Installing companion software 9. I ns talling companion softwa r e 9.1. Install and use the Virtual Printer Driver Refer to document Refer to document GU-Q400VPD400-V01 available at Install and use QuesCom Fax Service Provider Refer to document To install the QuesCom Fax Service provider either on a user workstation or on a dedicated server, refer to document FAXSPManual available at QuesCom Page 69/79

70 Chapter 10 - Appendix 1 0. A p p end ix IPBX configuration example for Cisco Call Manager This example will be described later. QuesCom Page 70/79

71 Chapter 10 - Appendix IPBX configuration example for UCME and UC500 Introduction This example describes a configuration for Cisco voice systems: Cisco Unified Communication Manager Express (UCME) and Cisco Unified Communication 500 Series (UC500). This enables T.38 support for Fax communication with QuesCom Gateways. In this example, we use a specific numbers DDI number on the Cisco voice system and dedicate them as a fax number for a specific user. We use a range of DDI numbers that we translate to extensions 250x. (2500 to 2509). For example: E.164 number has to be translated to 2502, and so on. Cisco configuration In the Cisco voice system global configuration, add : Add also the following dial-peer to route the voice and fax calls toward the QuesCom Gateway: Note: We need the incoming called-number. command so that calls from QuesCom (for outbound fax for example) hit this dial-peer to receive the appropriate service to get across the packet network (fax protocol T.38). QuesCom configuration T.38 Fax To feature: Define QuesCom services as described in the section 7.3 above, and set the Called Prefix Number to 250 in the Service Form, section Origin, and Assign Caller IDs to Users for each fax number (ex: 2502) and enable fax service for each user. See section 5.2 above. The fax will be delivered to the address configured for this user. Print to T.38 Fax feature: Define QuesCom services as described in the section 7.4 above. The destination device must be the Cisco voice system. QuesCom Page 71/79

72 Chapter 10 - Appendix IPBX configuration example for Alcatel OXE R8.0 Introduction Here is the description of the configuration for an Alcatel OmniPCX Enterprise (OXE) R8.0 that enables T.38 communication with a QuesCom Gateway. Network diagram QuesCom Page 72/79

73 Chapter 10 - Appendix OXE R8.0 configuration SIP Parameters QuesCom Page 73/79

74 Chapter 10 - Appendix QuesCom declaration QuesCom Page 74/79

75 Chapter 10 - Appendix ECT Parameters QuesCom Page 75/79

76 Chapter 10 - Appendix PBX configuration tips when the QuesCom Gateway is connected to the PBX using a dedicated ISDN line Call/Fax flow description Below, a diagram of the voice and fax call flow when the QuesCom Gateway is connected to the PBX using a dedicated ISDN PRI or BRI line. The fax or voice call is initiated from the PSTN network and received by the corporate PBX. The PBX must be configured to redirect to the QuesCom Gateway all calls to DDI numbers for which fax feature is to be supported. For a fax (orange flow): the QuesCom Gateway accepts the call and detects calling fax machine, receives the fax and sends the acknowledgment to the fax sender, generates a TIFF image and attaches it to an , sends the to the SMTP server, with the recipient s address as destination, The will be received on the user workstation using the standard client. For a voice call (green flow) : The QuesCom Gateway accepts the call and determine that it is not originated by a fax machine, Redirects the voice call to the PBX, The call will be handled normally by the PBX (terminated to legacy phone 3333 in the schema). Call/Fax flow diagram QuesCom Page 76/79

77 Chapter 10 - Appendix IPBX configuration tips to support T38 Voice Fax and T38 Fax to Call/Fax flow description Below, a diagram of the fax flow when the QuesCom Gateway is connected to an IPBX. The fax is initiated from the PSTN network using the standard T.30 protocol. The IPBX converts it to T.38 and routes fax to the QuesCom Gateway. The IPBX must be configured to redirect T.38 faxes to the QuesCom Gateway (Orange flow): the QuesCom Gateway detects the fax, receives the fax and sends the acknowledgment, generates a TIFF image and attach the TIFF image to an , sends the to the SMTP server with the address of the recipient in the To field. The will be received on the user workstation. Call/Fax flow diagram External Correspondent (1111) Legacy FAX (2222) PSTN QuesCom Gateway IP IPBX SMTP server User Workstation IP Phone (4444) QuesCom Page 77/79

78 Chapter 11 - Related documentation 1 1. R elated d o cumentation Related documents Listed below is the related documentation: Q200-GSHW-01 - Getting Started with QuesCom 200 Gateway - Hardware Installation, Q300-GSHW-01 - Getting Started with QuesCom 300 Gateway - Hardware Installation, Q400-GSHW-01 - Getting Started with QuesCom 400 Gateway - Hardware Installation, Q200-Q300-Q400-GSSW-ENT - Getting Started with QuesCom 300 Gateway - Software Configuration (Entreprise), Configuration of a H323 IP-GSM, Configuration of a SIP IP-GSM, GU-Q400VPD400-V01 - Getting Started with the Virtual Printer Driver, FAXSPManual - Getting Started with the Fax Service Provider. All theses documents are available at QuesCom Page 78/79

79 Chapter 12 - Fax configuration memo 1 2. Fax configura t i o n memo Origin Call type ISDN Voice fax (DDI service) Service Type Voice fax mode Switch SmartIAD VoiceFax Switch PBX ISDN Fax to Mail (DDI service) Fax Store SmartIAD and Forward Switch Print to ISDN Fax (service) Device Fax Store to and Fax Forward Device Fax Fax To outgoing send PSTN T38 Voice fax (Service) Prerequisites: FGK with T38 support + restart gatekeeper Destination Device Store and forward type To fax VoiceFa x Type Store and Forward Fax To Send To SMTP SMTP FGK FGK+ Fax detection VoIP Fax Store FGK Fax T38 and Forward T38 Fax to (Service) Prerequisites: FGK with T38 support + restart gatekeeper FGK /Device FGK FGK VoIP Device T38 Store VoIP Device and outgoing Forward Print To T38 fax (Service) Prerequisites: FGK with T38 support + restart gatekeeper Device to fax Fax Store and Forward Device Fax To Fax To To fax SMTP SMTP Device Fax outgoing FAX T38 FGK Fax RT: T38 fax to ISDN fax (Service) Prerequisites: FGK with T38 support + restart gatekeeper, FoIP (CTI+T38) Firmware + restart gateway FGK FAX T38 Switch ISDN Fax RT: ISDN fax to T38 fax (Service), Prerequisites: FGK with T38 support + restart gatekeeper; FoIP (CTI+T38) Firmware + restart gateway Device Local ISDN VoIP FGK QuesCom Page 79/79