A User s Guide to Getting Started with Comcast AdDelivery Lite

Transcription

1 A User s Guide to Getting Started with Comcast AdDelivery Lite Comcast AdDelivery Lite is a free HD and SD spot ad delivery service offered to Comcast Spotlight advertisers. Ad Delivery Lite s cloud-based system is easy to set up and use, and because it leverages Comcast s national fiber network, delivery is always fast and reliable. AdDelivery Lite offers Spotlight advertisers the following benefits: Fast and easy onboarding; new registered users are typically authenticated within the same day Free HD and SD ad delivery to Comcast Spotlight Operations Centers Simple conversion for most file formats A rigorous quality control process Immediate acceptance or rejection notification upon upload Getting started with AdDelivery Lite is easy. Just follow the simple instructions included in this guide. Please refer to it, and the detailed screenshots, when getting started with the AdDelivery Lite system. If you need additional assistance, please contact AdDelivery Lite Customer Support. Customer Support: , option 1 Addelivery_support@cable.comcast.com Comcast AdDelivery Lite User Guide 09/04/2012 1

2 Table of Contents 1 HOW TO REGISTER OR LOG INTO THE ADDELIVERY LITE SYSTEM 3 2 HOW TO SUBMIT MEDIA 4 3 HOW TO KNOW IF YOUR SPOT HAS BEEN REJECTED 6 4 HOW TO VIEW YOUR MEDIA 7 5 HOW TO ACCESS THE ADDELIVERY LITE USER GUIDES 8 6 HOW TO CONTACT CUSTOMER SUPPORT 9 7 HOW TO MANAGE OR CHANGE YOUR USER INFORMATION 9 8 SYSTEM REQUIREMENTS 10 Comcast AdDelivery Lite User Guide 09/04/2012 2

3 1 How to Register or Log into the AdDelivery Lite System Go to to register or log into Comcast AdDelivery Lite. If you are a returning Sender, simply enter your address and password. If you are a first time Sender, click on Register. Important Reminders: addresses and passwords are case sensitive. Do not use the back button on your browser to navigate through the Comcast AdDelivery Lite application. Doing so will cause you to leave the application. Complete the fields on the Registration screen. When you are finished, click Create. An End User License Agreement will pop up. Scroll down and click I Agree to continue the login process (this will only appear the first time you log into the application). Next you will see a brief description on AdDelivery Lite and a button to click on to download the Comcast AdDelivery Lite File Format Specification document. Comcast AdDelivery Lite User Guide 09/04/2012 3

4 2 How to Submit Media When you log into Comcast AdDelivery Lite you will be directed to the Submit Media screen where you enter spot/media information and upload media files. You can also navigate there directly by clicking on the submit button on the left side of the screen. Important Reminder: All spots must be ready to air without slates or black. Please be sure to refer to the Comcast AdDelivery Lite File Format Specifications document to see your file format choices. Your spots must be formatted in one of these formats in order to upload successfully. Enter the Client Name and Agency Name if you know them. Enter the Title of the spot. The Ad ID/ISCI Code field is optional. If you don t have an Ad ID/ISCI code, the system will automatically assign your spot an ID number to easily identify your spot. Next, choose the duration of the spot from the drop down menu. Spot durations can range from :05 to 5 minutes in length. Choose the Comcast Spotlight Operations Center that is to receive the media file from the drop down menu within Destination. The Add l Recipients box is a good place to enter your Comcast Spotlight Account Executive s address and any others who should receive an notification that the ad you ve sent has been delivered to the Operations Center. To attach a spot, click on Browse, which will open up a window where you can select the media file from a folder on your computer. Comcast AdDelivery Lite User Guide 09/04/2012 4

5 Click Submit. Once you click on Submit a row populates inside the Active Submits table at the bottom of the page. Use the green scroll bar on the right side to move down to the table. You will see information on your spot in the row including an Upload Progress bar. While that spot is uploading, you can continue on and upload more spots. Important Reminder: Do not close your browser window or navigate away from page until the file upload is complete. If you need to go to another page during upload, open a new browser window or tab, which will keep the upload running in the background. If you close the window, lose your Internet connection or otherwise interrupt the upload, the job will revert back to the Pending Media status, and you will have to re-upload the spot to complete the transmission. Comcast AdDelivery Lite User Guide 09/04/2012 5

6 You will also receive Notices in the top right corner of the screen telling you the status of your spot. For example: 3 How to Know If Your Spot Has Been Rejected If the spot you have uploaded is not in accordance with one of the formats on the Comcast AdDelivery Lite File Format Specifications sheet and/or is not in a ready-to-air layout (just the spot itself), it will be rejected very shortly after submitting it. You will get a Notice telling you that it rejected with a details link to tell you why it was rejected. At the same time, you will receive an telling you that your spot rejected with the reasons why. This will contain a direct link to the guides page where you can download any of the documents that will help you to reformat your spot. Comcast AdDelivery Lite User Guide 09/04/2012 6

7 4 How to View Your Media To view details about the spots you have sent, go to the View Media page by clicking on the view button on the left side of the screen. The Search section at the top of the page allows you to search for spots by Client, Title and/or ISCI/Spot Number. Spot Number is the unique number that AdDelivery Lite assigns to every spot that is uploaded. The table below this section contains your spots. Double clicking on the spot will take you into a Detail screen where you can view a low-resolution video of the spot, view a storyboard showing every 5 th frame of the spot and check Client Information and Media Information. To move down the page, use the green scroll bar on the right side. Comcast AdDelivery Lite User Guide 09/04/2012 7

8 5 How to Access the AdDelivery Lite User Guides This Guides page provides links to all the documents you need for a successful spot upload. Navigate there by clicking on guides on the left side of the screen. Simply click on the guide you need to download it to your computer or print it. AdDelivery Lite File Format Specifications gives you the layout and SD and HD formats to choose from when formatting your spot before uploading it. AdDelivery Lite User Guide walks you through the Comcast AdDelivery Lite web application. Comcast Spotlight Operations Centers and Their Markets will help you know which Operations Center to choose. The media creation guides give you step-by-step instructions on how to format your spot per the editing system you are using (Adobe Premier, Avid QuickTime, Final Cut Pro and Vegas). Comcast AdDelivery Lite User Guide 09/04/2012 8

9 6 How to Contact Customer Support If you have questions or comments, you can contact customer support by clicking on the contact button on the left. It will direct you to the Customer Support page of the Comcast AdDelivery website. Simply login with the same login credentials you use for AdDelivery Lite. 7 How to Manage or Change Your User Information To change user information, including changing a password, double click on your username ( address). The User Detail screen will pop up. Make any necessary changes and then click Save. Comcast AdDelivery Lite User Guide 09/04/2012 9

10 8 System Requirements Flash Installed (Adobe Flash Player 11.1 or greater) Operating Systems Supported: o Windows XP, Vista, Windows 7, Server 2003, Server 2008 For XP users: Service Pack 3 with the latest Windows updates is required For those with a Windows Servers 2003: Service Pack 2 with the latest Windows updates is required MAC OS Tiger (10.4), Leopard (10.5), and later (Intel-based Macs only) JavaScript must be enabled in the browser and be up to date. Comcast AdDelivery Lite User Guide 09/04/