THE RITZ-CARLTON ORLANDO, GRANDE LAKES FACT SHEET

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1 CONTACT: Michaelann Millrood Laura Davidson Public Relations (212) THE RITZ-CARLTON ORLANDO, GRANDE LAKES FACT SHEET Set amidst 500 acres of lushly landscaped grounds, Grande Lakes Orlando is a unique destination estate with a level of service and facilities appealing to the sophisticated traveler. With a luxury 582-room Ritz-Carlton and deluxe 1,000-room JW Marriott, an 18-hole Greg Norman designed championship golf course featuring the Golf Caddie- Concierge Program, as well as a 40,000-square-foot spa and extensive meeting facilities, Grande Lakes truly redefines the Orlando experience. Guests at both hotels have access to all the facilities at the resort. All rooms at The Ritz-Carlton Orlando were renovated thoroughly in A complete renovation of the meetings spaces at The Ritz-Carlton Orlando will be complete at the end of Grande Lakes is located 15 minutes from the Orlando International Airport, five minutes from the Orlando/Orange County Convention Center, and minutes from all the major theme parks. Opening date: July 1, 2003 Address/Contact: Ownership: Architects: Interior Designers: General Manager: Accommodations: 4012 Central Florida Parkway Orlando, FL Phone: Fax: MSR GL Resort LP Smallwood, Reynolds, Stewart, Stewart & Associates, Inc. Hirsch/Bedner and Associates; and Wilson & Associates Jon McGavin 582 guestrooms including 60 executive suites, 56 Ritz- Carlton Club level rooms, two Presidential Suites, and one Royal Suite. Rooms are situated around a U-shaped THE RITZ-CARLTON ORLANDO, GRANDE LAKES FACT SHEET 1

2 tower offering excellent views of the pool, lawns, lakes and golf course. All guestrooms feature classic design and dual data ports, as well as high-speed Internet access. Every room has a private balcony, oversized marble bathrooms with separate bathtub and shower. The Ritz-Carlton Club: The Ritz-Carlton Orlando features the exclusive Ritz- Carlton Club Level for guests seeking a heightened level of luxury and privacy. Guests will receive personalized service. Club Level features include private club concierge staff; packing and unpacking services; butler services; Asprey amenities; in-room DVD/CD player; complimentary morning newspaper; complimentary shoeshine; five food presentations in the Club Lounge. The Ritz-Carlton Members Club: The Ritz-Carlton Orlando, Grande Lakes Members Club invites families or individuals to enjoy an inspired resort experience year-round. In keeping with the standard and service of The Ritz-Carlton, the Members Club promises the very best in personalized offerings and first-class recreational amenities. There are four membership levels to choose from that will elevate the Orlando vacation experience. Grande Lakes Adventure Experiences: Program offers a fishing school, private fishing instructions, fishing tours with professional guides, kayaking and private guided eco-tours on Shingle Creek. Guests can book the outings through the hotel concierge or directly through The Ritz-Carlton Golf Shop, which offers guests the latest in fishing equipment and apparel. Spa and golf facilities: Services and Amenities: Children s Programs: An 18-hole Greg Norman championship golf course, a 40,000 square-foot spa with 40 treatment rooms and a 6,000 square-foot fitness center with private lap pool. See Ritz-Carlton Golf and Spa fact sheets for more details. Outdoor heated pool; hydrotherapy pools; business center; concierge services; shuttle to area attractions; three tennis courts; fitness center. Separate kids check in service; POLO Protect Our Little Ones welcome kit; RITZ KIDS program. New for 2014, the RITZ KIDS program partnered with Jean-Michel Cousteau's Ocean Futures Society to offer THE RITZ-CARLTON ORLANDO, GRANDE LAKES FACT SHEET 2

3 fascinating and exciting programs for kids at the resort. All content is designed in key pillars: Water: Emphasizes the importance of sea life and health. Land: Encourages exploration and discovery. Environmental Responsibility: Promotes the environmental health of our planet for the future. Culture: Exposes young minds to a variety of art forms, including music, local customs and history, as well as cuisine. Dining Options: NORMAN S Chef Norman Van Aken s New World cuisine with Floribbean flare. Open for dinner Sunday - Thursday 6pm- 10pm and Friday-Saturday 6pm - 10:30pm. Seats 104 indoors/ 52 on outside terrace The Vineyard Grill Mediterranean lifestyle cuisine. Open for breakfast Monday-Saturday 6:30am - 11:30am (until noon on Sunday); breakfast buffet is served 7am - 11:30am (until noon on Sunday); lunch is served 11:30am - 3:30pm; all day menu 3:30pm - 5pm; dinner is served 5pm - 10pm. Sunday Brunch. May 2014 the restaurant will close for renovations before opening as the brand-new Highball & Harvest in July Seats 186 indoors/ 58 on outside terrace The Lobby Lounge For classic and creative cocktails and wines from around the world. Light menu fare and Afternoon Tea available. Sunday - Thursday 11am - midnight; Friday -Saturday 11am 1am. Seats 98 Bleu, Pool Restaurant & Bar Classic, fun and creative fare. Open Sunday Thursday 11am dusk; Friday Saturday 11am dusk. Bar & Kitchen stay open until 9pm, weather and business permitting. Seats 108 plus 450 chaise lounges around the pool Conference Facilities: 50,000 square-feet of flexible meeting and banquet space including three ballrooms, one boardroom and 14 THE RITZ-CARLTON ORLANDO, GRANDE LAKES FACT SHEET 3

4 additional meeting rooms; 64,725 square-feet of outdoor event space Awards: Expedia Insiders Select List, 2013 Condé Nast Traveler magazine World s Best Places to Stay Gold List, Top U.S. Mainland Resorts, Best Resort Spas Reader s Poll, 2007, Top 40 Resorts in Florida Reader s Poll, #17, 2012 Top 40 Resorts in Florida Reader s Poll, #9, 2013 US News Travel Top hotels in Orlando, #1, Best Hotel in the US, #9 in Florida, 2013 Meetings and Conventions magazine Gold Key Award Meeting Planners Poll, , 2012 Gold Tee Award Golf and Meetings Excellence, 2010 Travel + Leisure magazine The World s Best Hotels Top 100 U.S. Hotels, America s Best Lake Hotels, No. 7, 2012 The World s Best 500 Hotels 2013 The Knot magazine, Best of Weddings, 2010 Medical Meetings magazine, Merit & Distinction Award for Meeting Service Excellence, 2010 Hall of Honor, Alice S. Marriott Award for Community Service WeddingWire.com, Bride s Choice Awards, 2012 TripAdvisor.com, Travelers Choice The Best Hotels Luxury, Ranked #19, 2012 The Ritz-Carlton, Ease of Event Planning Americas, Caribbean and Mexico, Ranked # THE RITZ-CARLTON ORLANDO, GRANDE LAKES FACT SHEET 4

5 Orlando Magazine Best Local Resort Reader s Choice Ranked #1, 2011, 2013 Best Local Getaway Reader s Choice Ranked #2, 2011 Orlando Date Night Awards Best In-City Overnight, 2013 Southwest Orlando Bulletin Best Wedding Location Reader s Choice, #3, 2013 Best Local Resort Reader s Choice, #1, 2013 Orlando Business Journal, Best Places to Work in Orlando, 2013 Cvent, Top 100 most popular resorts in North America and the Caribbean, Hotel Ratings: AAA: Four Diamond Forbes Travel Guide: Four Stars Shopping: Parking: The Signature Shop offers necessities and Ritz-Carlton logo clothing, home-ware and gift items. Valet and Self-parking Telephone: For reservations: or visit THE RITZ-CARLTON ORLANDO, GRANDE LAKES FACT SHEET 5