Civica Services. Do more. Do better. Spend less.

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1 Civica Services Do more. Do better. Spend less.

2 Civica Services is a market leader in flexible IT and business process services that help customers drive down costs, improve delivery and transform their operations, with a strong focus on people and outcomes. Outsourcing Information Technology Business Process Outsourcing Streamline it. Share it. Move it to the cloud. Outsource it. Civica Services Cloud & Managed Services Software & Infrastructure Services

3 Cloud & Managed Services Our managed service makes e-payments easier, secure and seamless. We don t need to worry about the administration burden of payments which should help us to make significant cost savings and efficiency gains. Head of Finance // Lancaster City Council Unique combination of cloud services capability, market sector expertise and core applications skills. Broad range of IT managed services helping over 300 organisations reduce cost and risk, increase flexibility and speed up adoption of modern technology. Accredited data centre, virtualisation and cloud solutions including business-critical application hosting. Unified communications, security, connectivity and service desk. With Civica we have provided East Thames Housing with a resilient hosted housing repairs system, available anytime, anywhere and enabling East Thames to increase staff productivity and achieve efficiency savings. We are confident in Civica s highly resilient services and expect our partnership to continue to grow. Divisional Head of IT (Civil Government) Interserve Support Services Civica has removed the pain of ensuring ongoing availability, resilience and security of our IT infrastructure, so we can focus on helping people into employment and training. The flexible pricing model means we can adapt to change and ensure our offices have the infrastructure and support to meet the DWP s tight targets. CIO // Avanta Civica has given us invaluable advice and assistance to support the development of our IT infrastructure, including UK-wide voice and data network. The level of technical understanding and ability to work as part of our team has been excellent. Head of Information Technology // Frazer Nash

4 Information Technology Outsourcing Outsourced IT services based on broad technology expertise and deep understanding of customer environments at the local level. As ICT partner for Barnsley Partnership for Learning, Civica is working with the council and schools to support an ambitious vision. Following staff transition and schools opening on time, the new environment supports over 13,000 users, allowing students, teachers, families and the community to collaborate and improve learning. Outcome-focused support, implementation, selection and acquisition of IT systems and infrastructure with the focus on creating IT-based efficiencies. Full service delivery including service design, transition and transformation, supported by efficient procurement solutions and service desk. The outsourcing partnership is enabling us to improve front line services while driving IT-based savings of 12 million. These are tough times but we have established a clear low-risk model through which both partners know they can deliver. Assistant Chief Executive // Luton Borough Council We are committed to providing a fast, effective and secure service to our customers and the agreement with Civica to migrate and virtualise our ICT estate has enabled us to ensure that our pensions and investment service is supported by high quality ICT infrastructure. IT Infrastructure Manager // USS

5 Business Process Outsourcing Platform-based fully managed delivery of local back office services. Immediate savings and transfer of risk in order to maintain and improve services while driving efficiency, innovation and growth. Outsourcing of discrete business processes including collections, assessments and administration. Flexible and efficient OnDemand services to provide expert short to medium term off-site transactional processing for a range of services. This ground-breaking agreement provides the council with the means to improve, rather than cut, our services to citizens. The model harnesses our employee s knowledge with Civica s service improvement know-how, to meet local outcomes while achieving annual cost savings of 220,000. Cabinet Member for Performance and Resources Gloucester City Council The South Worcestershire partnership is an enterprising solution that will deliver savings of 3 million and provide opportunities for service improvements and resilience. It provides greater job security for staff with the prospect of creating additional local employment over the coming years. Leader // Malvern Hills District Council We needed rapid support when a key member of our team took up a new post. I was impressed with the speed with which Civica s OnDemand service provided us with the support when we needed it most. The set-up process could not have been easier and I am really pleased with the service. Revenues and Benefits Manager // Harlow Council

6 Software & Infrastructure Services One of the UK s most experienced third-party software licensing and solutions organisations. Thought leader in software asset management (SAM), including consultancy, audit, baselining and managed services. Broad range of professional services across the complete IT lifecycle. As the preferred licensing partner across a wide range of vendors and technologies from Adobe to VMWare, Civica is helping to minimise the cost of ongoing requirements while maximising the return on existing investments. In addition to confirming Microsoft usage and licensing, our baselining project identified process and policy improvements to maintain compliance and minimise cost. We selected Civica based on the long running relationship and trust that we have for its expertise, knowledge and professionalism. Service Transition Manager Enterprise chose Civica s SAM offering based on the innovative nature of the managed service, which combines cost savings and compliance, and its willingness to create a risk/reward relationship. Group IT Director The company has delivered critical consultancy projects from design to implementation, including a complete review of the SQL setup in order to achieve a more secure, resilient and centrally managed environment.

7 About Civica Civica is a market leader in specialist systems and business process services that help organisations to transform the way they work. Through experienced people who understand service delivery, the Group applies software, managed services and outsourcing to help customers streamline their activities. Civica supplies more than 2,000 organisations in the UK, Australia, New Zealand, Singapore, Canada and the USA, helping our customers to achieve a successful and more cost efficient way of working. London 2 Burston Road London SW15 6AR Tel: +44 (0) Leeds Vanguard House Dewsbury Road Leeds LS11 5DD Tel: +44 (0)