Neil Sutton Global Portfolio. The Next Generation

Transcription

1 Neil Sutton Global Portfolio 1

2 Our integrated portfolio strategy. In a world of devices and clouds, deliver on the promises of flexibility, value, service and hybrid delivery, which we will achieve by: Service to meet or exceed expectations - faster, more flexible, better value, easier to do business with Making the enterprise cloud delivery system a reality, through dynamic, intelligent hybrid networks, combined with hybrid cloud compute capabilities Transforming user experience of true unified communications Continue to accelerate growth of cloud and SIP based Contact solutions Creating the next generation of enterprise mobility services to transform value and experience Embedding security more pervasively, enabling more pro-activity through insight and visibility, and making a true enabler for a CYOD Extending industry community cloud initiatives for target industries through innovation Utilising our BT Advise capabilities to make a key difference for our customers 2

3 BT Connect Networks that think. Our portfolio: BT Connect Applications BT Diamond IP BT Optical Connect BT Ethernet Connect BT IP Connect BT IP Connect Web-VPN BT Internet Connect BT LAN Connect BT Advise Connect Why BT: Number of connections including global and domestic services 730,000 Connect Applications in 89 countries/territories Ethernet Connect in 50 countries/territories IP Connect in 198 countries/territories IP Connect Web-VPN in 184 countries/territories Internet Connect (DIA) in 39 countries/territories Internet Connect (Reach) in 200 countries Ethernet Access in 56 countries One of the world s largest broadband satellite networks with 37,000+ customer sites Access to 5.5m Wi-Fi hotspots in the UK and 1.5m around the world Q4 13/14 highlights: 3 New NNIs including in Indochina extending IP Connect Global service to Cambodia, Laos and Myanmar 9 new Ethernet Access countries including Chile and New Zealand 12 new IP Connect points of presence (PoP) including: India - New Delhi; South Africa: Durban and Johannesburg, and in Thailand Bangkok 14 new Ethernet Connect PoPs & 2 CFNs 14/15 highlights: 10 new IP PoPs 3 new NNI 5 new Ethernet access countries Multi service edge further rollout VSAT hub in South Africa Cloud Connect *NEW* 10 new Internet gateways to IP Connect ExpressRoute with Microsoft Making a further 30 key cloud centres On- net Fast turn up, flexi bandwidth easy order, App SLA s Acceleration and security in the network, focused on cloud experience Establishing the new BT network is a vital first step towards NATO IT Modernisation; enabling us to move from a decentralised to a centralised model for significant efficiency benefits. Working with BT provides us with access to a wealth of experience and expertise. We find BT very knowledgeable and customer focused and the new network s performing exactly to our expectations. Malcolm Green, Head of Network Communication (CAT9) NATO Communications and Information Agency s Infrastructure Team 3

4 BT Contact Relationships that grow. Our propositions: BT Inbound Contact BT Auto Contact BT Onsite Contact BT Cloud Contact BT Optimise Contact Why BT: BT s Inbound Contact platforms support over 52,000 customers globally and manage over 10 billion minutes per year In an average month we deliver over 6 million voice calls and 500,000 messages and chats from customers in over 175 countries with agents located in 42 countries Physical nodes in 42 countries, originations from over 175 countries, terminations to anywhere in the world 8 out of 10 of the Top 10 Global Airlines use BT Inbound Contact We also provide Inbound Contact global to all of the Top 10 Global pharmaceuticals with 5 of the top 10 using Cloud Contact Q4 13/14 highlights: Reaching out to consumers in new countries with an expanded set of contact centre capabilities in south east Asia and Europe new salesforce connector for our cloud platforms providing easier, faster integration for a fixed price per user per month Remote Expert is in the Room - video and contact centre technologies to direct customers or service users to an available video expert Expansion of existing customers and significant new wins for Cloud Contact brings YoY growth of 34% 14/15 highlights New Skype access into Inbound Contact allowing consumers to reach contact centres through Skype Further expansion of our cloud contact capabilities in Asia with the launch of Cloud Contact Avaya Serving the social customer - Extending our social media capabilities on both Cloud and Enterprise platforms Customer service is central to everything we do. We want to make shopping at Tesco simpler and more convenient for our customers and BT s great new cloud solution will help us to do that. Mike McNamara, CIO, Tesco 4

5 BT One Communications that unify. Our propositions: BT One Voice BT One Enterprise BT One Cloud BT One Collaborate BT Advise One Why BT: Over 1.5m managed IPT and UC users supported globally Unique no term commitment contract option for cloud UC deployments One Cloud provided voice to London m calls and 1.5m minutes during the games Global SIP now reaches 16 countries with rapid growth in volumes Over 1 million of end-users of BT conferencing and collaboration solutions worldwide Leading a revolution in voice in partnership with Dolby; offering the best quality audio conferencing solution with voice separation, noise reduction and HD quality Our One Voice anywhere solution offers significant savings of over 45% on international mobile and roaming costs Q4 13/14 highlights: Global expansion of SIP trunking services to 16 countries with key launches in Asia Significant new wins with One Cloud Cisco. UK platform going live and first customers to be deployed this quarter. One Cloud Lync launched in Benelux and Germany building on successful launch in US, UK and AMEA New and exclusive BT MeetMe with Dolby Voice mobile app now available, giving superior audio conferencing experience 14/15 highlights. One Cloud CISCO, customer contracts signed in UK, US, Europe and AMEA for deployments One Cloud Lync currently deploying major customer in Europe and Asia Pacific Internet access for One Voice global SIP trunking connects branch offices to their corporate network simply, quickly and cost effectively Centralised SIP trunking consolidates infrastructure and costs, connecting two or more sites via a single SIP trunk Dolby Voice Conference phone, dramatically improving meetings providing great sound quality Global IP Exchange LTE & WiFi Roam connect Having outsourced many of our ICT services to BT, if ever there s a problem or we need anything I just have one call to make. It s simple. BT is doing a great job by taking away all the technological worries so that I can get on with more important aspects of my job. Arcadis 5

6 BT Compute Services that adapt. Our portfolio: BT Cloud Compute BT Private Compute BT Advise Compute BT Managed Hosting BT Telehousing Why BT: A range and combination of services for specific customer needs for a hybrid world Offer the best global cloud infrastructure coverage in the world with BT Cloud Compute available across 4 continents Services offered from 45 datacentres located around the world 1,250 highly skilled BT Advise Compute professional services experts Platform for Industry cloud services Enterprise class end-to-end services offering resilience and assured availability at 99.95%, 24/7 with local service desks Utilised by 20% of GS customers Q4 13/14 highlights: BT Cloud Compute availability expanded to India and Saudi Arabia 7 locations now connected through the new Cloud OnNet network connections BT Cloud Compute selected as finalist at Citrix Innovation awards 2014 Announcement of support for Cisco s InterCloud service working alongside Citrix and NetApp to improve the way hybrid cloud solutions benefit customers globally 14/15 Cloud Compute to be launched in Argentina, South Africa and Japan increasing cloud coverage globally Next generation of Cloud Compute services new brokering, and hybrid options, providing more flexibility The flexibility the system gives Crabtree and Evelyn has important financial implications. If the company needs to open up new pop up stores in the run up to Christmas, or simply get more point of sale systems online to cope with customer demand, we can simply switch on new servers within the hour. Crabtree & Evelyn 6

7 Roadmap Customer offer CIO End user Making communications effortless.our Inside Out strategy. Simplicity Great experience Better value In connectivity In use In management In pricing Anytime, anywhere, any device Alive to new possibilities Flexible, integrated communications All delivered for one price, per user, per month End user CIO 2013 and beyond Optimise your devices and apps securely Greater control and more functionality. Innovative pricing bundles Hyper-connectivity Range of BYOD services Managed Wi-Fi BT Mobile for Business Self service tools EMaaS - Enterprise and User App ToolKits 4G enhanced offers Truly integrated communications

8 Our integrated portfolio strategy. In a world of devices and clouds, deliver on the promises of flexibility, value, service and hybrid delivery, which we will achieve by: Service to meet or exceed expectations - faster, more flexible, better value, easier to do business with Making the enterprise cloud delivery system a reality, through dynamic, intelligent hybrid networks, combined with hybrid cloud compute capabilities Transforming user experience of true unified communications Continue to accelerate growth of cloud and SIP based Contact solutions Creating the next generation of enterprise mobility services to transform value and experience Embedding security more pervasively, enabling more pro-activity through insight and visibility, and making a true enabler for a CYOD Extending industry community cloud initiatives for target industries through innovation Utilising our BT Advise capabilities to make a key difference for our customers 8

9 Our vision for our customers service experience 9

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