APS Gateway New Merchant Set-up

Transcription

1 APS Gateway New Merchant Set-up 2014 American Payment Solutions. All rights reserved Page 1

2 Prior to building the APS-Gateway you will retrieve Information for the build: 1) Pull up the merchants account in the database and retrieve the documents below for the information to create the account. Internal Form : This is where you will find out what type of gateway account the merchant requires. Is it a basic gateway set up? No Vault? No Level 3 Processing? Is it a mobile account? Do they require a level 3 set up? Verification Checklist : This is where you will find out how they want the account set up. What business information do they want to use for the account? Address, Phone or Main contact Are there any additional services they would like to add to the account? Vault? Level 3? Blind credits? QuickBooks Sync-Pay? Merchant Welcome Letter : This is where you will find the monthly transaction volume limit they have been approved for. If they do not have a Merchant Welcome Letter you will use the AnnualVol amount from the database and divide it by 12. If the merchant is using Sicily s software, Please send to Melanie (or Marcus) to Allow Merchant to Capture for an Amount higher than Authed. Starting the APS-Gateway Build: 2) You will need to have the login information for the Affiliate Partner Login in order to build the merchants gateway. You will receive this information from your supervisor or the Operations Manager 3) Once you have logged in, you will need to go to the left hand side of the screen under Gateway Accounts and select Add Merchant. 4) Looking at the information on the Verification Checklist you will select the type of account you will need to create. Different Account Options Gateway: This is a normal account that has the ability to complete all transactions with any available methods. For example, computer, USB swiper or a cell phone. Mobile: They can only process transactions using a mobile device like a cell phone or tablet Test: This account is only to be set up as a Demo or Training account American Payment Solutions. All rights reserved Page 2

3 Merchant Information External Identifier: Enter the entire 16 digit merchant/ account number from the database. Company: Enter the DBA name of the company. Country: Will auto populate : United States Address: You will retrieve this information from the Verification Checklist under customer receipt information. Always use this address as it will be the address that shows up on the customers receipt in the gateway. If there is no address, then use the DBA address. City, State, Zip : Use the information from the database that matches the street address from the Verification Checklist Website Address: If the merchant has a website, make sure to enter it. Timezone: Use time zone for DBA location Company Contact First and Last Name: Use the owner s information from the database under the Owners & ACH Phone number: You will retrieve this information from the Verification Checklist under customer receipt information or the DBA phone number from database Fax Number: You will get this information from the DBA Address: You will get this information from the address in the database Account Information Username: You will create the user name by using the first word of the merchants DBA and the last four digits of the merchant number Example: Company7056 5) After you have reviewed the information you click on Next at the bottom of page American Payment Solutions. All rights reserved Page 3

4 6) On the Credit Card Processor page you will select Vital then click on Next. Credit Card Processor Vital: This is our processor. It is also called TSYS, which is why you will only select this option and then click on Next 7) Next you will enter the Processor Information. It is EXTREMELY IMPORTANT that everything matched with what is in the database in order for the terminal to communicate with TSYS otherwise they will not be able to process any transactions. Processor Information Merchant Number: This will be the merchant number without the 6328 at the beginning Acquirer BIN: This is our Bank Identification Number or BIN. This number will always be Store Number: This number is found under the Terminals tab in the database. It is the 4 digit number under the word store that is associated with the Stage Only terminal. Terminal Number: This is the terminal number that is associated with the gateway and it will be the Stage Only File. If it is the 5 th terminal on the account it would be This information is found under the Terminals tab in the database. Merchant Category: This is the MCC or SIC code from the database. This number represents the type of merchant they are. Example 7011 would represent Lodging Location Number: We don t use this for our terminals so it is always Vital Number: This is the V number for the terminal. We replace the letter V with a 7. Agent Bank: We don t use this for our terminals so it is always Agent Chain: We don t use this for our terminals so it is always American Payment Solutions. All rights reserved Page 4

5 Payment Descriptor Payment Descriptor: Always leave blank Customer Service Phone No.: You will find this information in the database next to Customer Service PH#. Account Classification Select the classification that best describes the account E-Commerce: (Highest Risk) Select if they process over 50% of their transactions using a website or internet transaction. Retail: (Lowest Risk) Select if they have over 50% of swiped or keyed transactions. These are most likely card present transactions. MOTO: (Second Highest Risk) Select if they have over 50% MOTO transactions. These are Mail Order, Telephone Order or card absent environments. If the merchant is processing 50% of the transactions on 2 different classifications you will select the higher risk of the two Payment Types Allowed Default Selections: These will be selected for EVERY merchant. Visa MasterCard Discover JCB Diners American Express: This will only be selected if the merchant accepts AMEX under the CardsandServices tab, and the number has been verified, that it is not an OnePoint-American Express account. Account Limitations Max Ticket Amount: This sets the transaction limit for each invoice or Ticket. This will be left blank unless the Risk department has made a note on the Merchant Assessment Form Max Monthly Volume: This will be on the merchant s Welcome Letter Review this document. It can be found in the database. AVS/CVV Pre-Check Method Always select Separate preauth transaction Always leave the default settings Duplicate Velocity Controls 2014 American Payment Solutions. All rights reserved Page 5

6 Required Fields These will be the fields the merchant are required to enter, in order to complete a credit card transaction. We make these fields required to as a way for the merchant s card to qualify as the lowest rates and also helps to reduce their chances for a charge back. The below is the default requirements. Name Address City State Zipcode Card Security Code: As default we set this to Required on First Transaction Unless it is a Hotel or QuickBooks Sync-Pay Order ID: We select this if the merchant is doing mostly MOTO transactions If the merchant is a QuickBooks Sync-Pay account do not select any Required Fields Account Identification Account Description : Enter the entire 16 digit Merchant number American Payment Solutions. All rights reserved Page 6

7 Credit Card Processor Always select No Gateway Services Offered Electronic Check Click on the red X to remove it. If a merchant has requested this service then it will be added later. After you have clicked on the red X then it will be crossed out. You will click on Next to progress to the next page of services we offer. Before After Select a Service Processor You will click on the red X to remove all services that the merchant is not adding to their processing. If the service is being offered you will click on the empty check box to the left of the name of the service. If they will be using QuickBooks Sync-Pay make sure to select it If they will be processing Level 3 transactions you will select Enhanced Data After you and clicked on the red X It will put a line through each service. It will look the same as before, when removing Electronic Check on previous page. When you have removed all the services that are not being offered, then click Next at the bottom of the page American Payment Solutions. All rights reserved Page 7

8 Enrolled Services This will give you an outline of expenses for the services that the merchant requires. Select the June 2015 cost Schedule. You will leave the default Prices. The reason for this is because WE charge the merchant not NMI If we change these amounts NMI will send a bill to the merchant. Click on Save After you click Save the pink box below will pop-up. Fee Schedule Warning: Always choose Ok American Payment Solutions. All rights reserved Page 8

9 Merchant Information Make sure all the information is correct from the merchant s information. If the information is incorrect you will click on Edit and update the information. MAKE SURE TO CHECK TIMEZONE! Company Contact Make sure all the information is correct from the merchant s information. If the information is incorrect you will click on Edit and update the information. Service Make sure to click on the gold / yellow lock so this service is not available unless merchant has requested the Customer Vault on internal form. If the Merchant requests the Customer Vault you would leave this unlocked, as it is showing in the picture, however this is just offering the vault, you do have to click on the green check mark to enable the Vault. This is also where you would add it to the account if the Merchant adds it later American Payment Solutions. All rights reserved Page 9

10 Fee Schedule These are what we are charged for the services. We don t always charge the merchant the same pricing so don t release this information to the merchant. You will never make changes to this information Merchant Notes Here is where you will add a note about the build You will click on Add Note A small box will then pop-up. You will add the note about the build. Make sure to add your initials. EXAMPLE: New Set-Up. BAB. After you complete the note click on Add Note at the bottom of the box You will then see the note you put in the Merchant Notes box Final Steps for a Standard APS-Gateway Account You will click in the box next to Accept Terms of Service and Billing Authorization on behalf of this merchant Then click on Complete Merchant Creation You will then be taken to a new page Congratulations you have completed the APS Gateway build. Final steps will be to add notes to the database. Example: Completed the build in APS-Gateway with monthly limit of $10,000. After the account has been set up you will make sure the Batch Settlement Time matches what the merchant requested on Verification Checklist You will log into their account by using the Primary User login. As soon as you see the merchant s home page you will go to Settings and then click on Settlement Schedule and make sure it matches their requested time. If it doesn t then change the time to match and then click on Update Settlement Schedule Add APS Gateway information to CardsandServices with the login information and monthly limit. Make sure to include your initials. In the Service Number area : Login: (merchants user name) In the Extra Info area : Monthly Limit: $###,### (Updated 1/1/2014 Your Initials) 2014 American Payment Solutions. All rights reserved Page 10

11 If this is an NFC or US Card Systems account please make sure to move the account under the correct Sub-Affiliate account. In order to move the account you will want to click on the card next to the account You will see a pop up to move the gateway account as below: Go ahead and click on move gateway account. You will then see another pop up showing you are moving the account. You can click on close. You will then click on the sub affiliate account you want to move the account to. This will place the account under the sub affiliate. If you get an error when trying to move the account please set a to do in the database to try to move the account at the end of the day. Please keep to do set until the move has been completed American Payment Solutions. All rights reserved Page 11