Curriculum Vitae Faheem

Transcription

1 Curriculum Vitae Faheem Position Applied for: Sales Agent Sector: BPO & COntact-Centres

2 Candidate s Story (& life outside of work) Faheem, 32, is a Sales Agent, based in Cape Town, who has extensive Sales experience in the Financial Services, Retail and BPO industries. Faheem started out in his career working part-time at a promotional company, while completing his studies at the College Of Cape Town so, it seems that sales of one sort or another caught him early in his career! After completing his studies, he started full-time work at Bharoochi Key Motor Spares, a supplier of car parts in the Motor industry. Here he was responsible for the sale of car parts, customer service and stock control. As much as he enjoyed working at this small family company and being in the Motor sector, after 5 years there he wanted more career growth than was available, so he moved to his first Telesales job in the BPO & Contact-Centre industry. He recognised that the BPO & Contact-Centre sector offered strong career opportunities, while still doing the work he loved namely, sales. In his new role, at Sell Direct Marketing (a local BPO), he worked as Sales Agent cold calling retail customers to sell them cell phone contracts. In what is known as a tough BPO sales environment to start out in, he consistently met his monthly target of 20 sales per month. After 12-months at Sell Direct Marketing, Faheem had the opportunity to move into a sales role in the Financial Services sector, at Metropolitan Life. Here, he was a Telesales Agent making affinity and cold calls to clients to sell funeral and accident cover products. Here his monthly sales target was 27 per month, whereas he consistently exceeded this with an average of 35 sales per month! After Metropolitan Life closed it s Cape Town operation, to relocate it to Gauteng, he moved to RCS. At RCS, he continued building his experience and expertise as a Telesales Agent making affinity and cold calls to customers selling personal loans. As before, he consistently exceeded his monthly sales target: 15 per month target versus an actual average of sales per month. At RCS, he felt that he really managed to hone his sales skills. Before starting there, while his overall sales numbers were good, but his QA scores weren t quite so consistent. At RCS, his QA scores went from 23% to consistently being at 95%. As a result, he won a number of company QA score awards!

3 Candidate s Story (& life outside of work) continued... Faheem believes that sales involves a lot of skills and learning, but fundamentally- you have to know how to speak well to people: it s not just what you say, but how you say it and how you bring yourself across in the conversation. This is a strength he brings to his sales calls. As a person, Faheem describes himself as a fun person to be around, one who loves watching rugby at the weekend (especially the Crusaders), playing sport or braaing with friends. As a professional, he describes himself as easy to get along with and be managed, friendly and helpful to his colleagues, loyal and very punctual. Apart from being a team player in the office, he loves meeting new people everyday, including those that he meets via the phone when doing telesales calls. He feels that he learns something from every person that he interacts with. As part of his CPD, he reads a lot of sales-related literature and he avidly watches the BBC s Dragon Den, because he loves learning how different people pitch different products and the feedback of the Dragons on what could have been pitched better. Faheem resigned from RCS to start his own business, one in buying and selling car parts. This had always been a dream of his and he wanted to give it a go and have the experience. After a challenging year with lots of lessons learnt, he s keen to return to the corporate world and get back on track developing his Telesales career there. He s looking for an employer-of-choice with a good culture, nice collegaues, and a fun place to work. He wants to be employed somewhere that he ll look forward to going to work everyday and doing something there that he feels passionate about a part of which will definitely include sales! He is available immediately.

4 Personal Details First Name/s : Faheem Nationality : South African BEE Status : Male (EE) Language/s : English, Afrikaans Location : Athlone Own Transport : Public Transport Notice Period : Available immediately TERTIARY EDUCATION Educational Institution: College of Cape Town Qualification: Senior Certificate (Subjects Passed include: English (HG), Afrikaans (HG), Small Business Management, Office Practice, Computer Practice (MS Office), Economic & Legal Environment) Completion Date: 2005 Institution: College of Cape Town Qualification: N4 (Subjects Passed include: Communications, Accounting, Small Business Management, Entreprenuership, Office Practice Completion date: 2006

5 Employment History: Company Name: RCS Employment Period: November 2012 June 2015 (Resigned to start his own business) Position: Telesales Agent Duties: Faheem s duties in this role included the following: Competency & Essential Work Requirements To Enable Meeting Of Job Objectives Outbound sales calls to retail clients to promote and sell credit products and services, including personal loans Handling customer queries and concerns Ensuring he maintained a comprehensive knowledge of all relevant products and services, as well as keeping up to date with any product and policy changes and any new promotions Ensuring full compliance and QA standards were maintained in all his sales and calls Ensuring that all customers called had a positive interaction with him and the brand During his 2.5 years at RCS, he met or exceeded the sales target every month except twice!

6 Employment History: Company Name: Metropolitan Life Employment Period: June 2012 November 2012 (Resigned and moved to RCS, as this division closed and operations moved to JHB) Position: Telesales Consultant Duties: Faheem s duties in this role included the following: Competency & Essential Work Requirements To Enable Meeting Of Job Objectives Outbound sales calls to affinity and cold-call customers in order to promote and sell funeral and accident cover policy products and services Handling customer queries and concerns Ensuring he maintain a comprehensive knowledge of all relevant products and services, as well as keeping up to date with any product and policy changes and any new promotions Ensuring full compliance and QA standards were maintained in all his sales and calls Ensuring that all customers called had a positive interaction with him and the brand During his time here, his sales target was 27 sales per month, whereas he averaged 35 per month!

7 Employment History: Company Name: Sell Direct Marketing Employment Period: January 2012 June 2012 (Resigned to pursue better employment opportunity at Metropolitan Life) Position: Telesales Consultant Duties: Faheem s duties in this role included the following: Competency & Essential Work Requirements To Enable Meeting Of Job Objectives Outbound sales cold calling customers in order to promote and sell cell phone contracts and sundries Handling customer queries and concerns Ensuring he maintain a comprehensive knowledge of all relevant products and services, as well as keeping up to date with any product and policy changes and any new promotions Ensuring full compliance and QA standards were maintained in all his sales and calls During his time here, his sales target was 20 sales per month, whereas he averaged 20 per month

8 Employment History: Company Name: Bharoochi Key Motor Spares Employment Period: Position: Car Parts Sales, Customer Service & Stock Control Company Name: Hopper Helicopters Employment Period: Position: Tourism & Booking Agent Company Name: Student Wise Employment Period: Position: Promoter (Part-time while completing studies)

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