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1 incode a tyler solution Incode Utility CIS tools to improve billing and customer service

2 Drive Efficiency, Capture Revenue and Improve Customer Service Flexible and scalable, the Incode Utility Customer Information System (CIS) manages every aspect of your utility services. From account set up and service orders, cashiering to collections, and everything in between, our robust, integrated tools drive efficiency, improve workflow and give you the ultimate control of your staff and utilities services. The foundation of the Incode Utility CIS is a powerful contact and parcel database. With centralized data entry that eliminates data duplication and reduces human error, all your customer information is stored in one location for easy access and editing. Whether you offer your citizens electricity, gas and water-metered services or non-metered services, Incode Utility CIS transforms the complex procedures associated with billing, scheduling and reporting utilities into simple, automated tasks. And with integration with Tyler s Financial Management suites, your efficiencies are multiplied. Service Orders Utility Billing Cashiering Devices Contacts How Incode Utility CIS works Parcel The contact and parcel database enables information sharing between multiple processes for improved efficiency and accuracy within your organization.

3 Centralized Revenue Collection and Cashiering Incode Utility CIS includes an easy-to-use, centralized cashiering product that accepts multiple payment types and offers reporting, auditing and payment entry capabilities including barcode-enabled bills that streamline data capture for your billing clerks. This powerful tool enables automatic, real-time inquiries, on-demand management reports and detailed tracking of cash collections for maximum transaction efficiency. Simplified Billing Next to keeping your customers services up and running, billing for those services and collecting the revenue your community relies upon is a top priority. Incode Utility CIS s enhanced billing services handle the most complex rate scheduling for single or multi-unit residential or commercial applications including: Customizable rate calculation engine to set and change rates as needed Billing based on consumption, flat rate, assessment, installation agreements and miscellaneous charges Imported meter reading data from handheld, touch, automatic, radio and fixed-based reading devices Streamlined bill and notification distribution and management Flexible bill generation options: paper via templates and customized overlays, electronic batch distribution or easy data export Auto billing processing ensures each account is billed and delinquent notifications are provided in a timely manner with little operator intervention. Control Your Service Orders Scheduling, tracking and billing for service orders has never been easier with at-a-glance visibility, alerts and in-system notifications. Through user-customized workspaces, service clerks can drill into individual accounts and service orders before approving or dispatching service calls to initiate, modify or discontinue service; all without ever leaving the Incode CIS workspace. Simplify the management process with easy-to-access reports and dashboard widgets that monitor: Time in the field Geographic service trends Labor hours Material costs Equipment usage against work orders

4 Powerful Technology Increases Productivity Incode Utility Customer Information System uses the most up-to-date and proven technology platform to ensure optimum performance today and into the future. With unprecedented flexibility, pinpoint control down to each individual user and scalability to meet your changing needs, you ve never had so much power in your system; and it s never been easier. It s easy to use with integrated modules that securely share data in real time. Intuitive enough for basic users and robust enough to keep up with your power users, everyone will be able to do their jobs faster and help more citizens in less time. Technology that Reduces Your IT Burden Our latest technology platform introduces integrated system management allowing Tyler s resources to easily monitor network infrastructure, provide intelligent deployment and update services. Role-based Workspaces Transform the Way You Process Information Incode workspaces will revolutionize the way your office works. Whether you re a billing clerk, service manager or utility director, role-based workspaces transform data into intuitive, user-friendly portals that put the information you use most frequently front and center. Seamlessly interact with the at-a-glance view of mission-critical information by drilling down into the data and active processing screens directly from workspaces for a controlled work environment. Workspaces can include data processing shortcuts, custom widgets like: Upcoming service orders Delinquent notifications Revenue statistics Key performance indicators and more In addition to workspaces built into Incode software, Web-based dashboards are also available to allow nonincode users, such as elected officials, to access certain information, reports and decision-making data.

5 Reporting that Drives Efficiency Incode Utility CIS includes a robust built-in report writer that eliminates costly, external report writers, minimizes steps and gets you access to the data you need quicker and in a format that you can use to make critical decisions. Access your data through dynamic links that drill down into the application Create and edit reports on the fly Export reports into more than a dozen formats including common files such as PDF, Word and Excel Schedule reports to run and deliver automatically Contacts and Parcels Share reports effortlessly by placing on dashboards, ing or posting online Searching Has Never Been Easier The information you need is at your fingertips with an easy-to-use global search screen that accesses Incode CIS functions. Customize your most common searches for contacts, parcels, vendors and more Search data throughout the entire Incode platform including contacts, city parcels, permits, licenses and call center applications Utility CIS Dashboard Dynamic search results link directly to related processing screens Save common search queries and results Share saved searches with colleagues Citizen Access via Online Utility Billing Your citizens are accustomed to viewing their accounts and paying their bills online including their utilities. With Incode Utility CIS, you can offer your citizens the functionality they demand. They can view their transaction and payment histories, bill due dates, deposits on file, and current balances to name a few. Through secured and non-secured access, you control what information your account holders can see and what actions they can take make a request for service, pay a bill, change account information or serve disconnect notice. You can reduce phone inquiries, increase staff efficiencies and give your citizens 24/7 tal Online Utility Billing Por access to their accounts.

6 Why Partner with Tyler Technologies Our Goal Is to Have Enthusiastic Clients for Life And we re meeting that goal. Dating back to our first local government installation more than 25 years ago, we ve maintained an industry-leading 99% retention rate. Developing outstanding, cutting-edge software solutions is only part of our success. We also provide an outstanding client experience, forging long-term partnerships. We continually reinvest our resources to develop new products and features, taking advantage of current technology and fulfilling our clients changing needs. And with our perpetual license deployment philosophy, when you partner with Tyler Technologies you ll never have to reinvest in license fees for an upgrade. In short, your Tyler system is the best capital investment you will ever make. Setting the Standard in Support and Services Tyler employs more than 2,000 professionals committed to delivering products and services that ensure your success and the support to back them up. We hire and retain professionals with former public sector experience to bring us valuable insights from a customer perspective. That unique customer perspective offers our users unmatched technical support, implementation and training. We offer clients superior support with resources such as a tollfree hotline, access, direct phone support and even an entire client community dedicated solely to support.

7 Integrated Product Suites Maximize Efficiency with Integrated Applications Across Businesses Citizen Services technology services for local governments in America, Tyler Technologies Call Center Work Orders Building Projects Business Licenses Property Tax Incode Financial Management As the largest provider of mission-critical, integrated software systems and offers a broad range of integrated applications that can truly revolutionize your operations and citizen services. The Incode Utility CIS database is the same database that is the backbone of Incode s integration between departments. In one central location, users can based on permissions access and edit citizen information from the General Ledger Incode Citizen Services Suite. Once a citizen or a parcel record is recorded Budget Preparation within the Incode system, it is accessible throughout the system. Additionally, Bank Reconciliation Accounts Payable Fixed Assets data sharing between departments enables the seamless flow of utility revenue into our Incode Financial and Personnel Management Suites. Inventory Control Project Accounting Whether you implement Purchasing Incode Utility CIS as a stand- Incode Personnel Management Payroll alone product or maximize the benefits by using it in multiple Human Resources departments, you will enjoy Benefits Administration improved procedures, simplified Leave Tracking Position Control and Budgeting Employee Self-Service Portal work flow and an engaged, satisfied citizen base.

8 Software that thinks like you do. At Tyler Technologies (NYSE: TYL), we have a single mission: enable local governments to be more efficient, more accessible and more responsive to the needs of citizens. That s what we do. And that s all we do in partnership with more than 9,000 clients, including local government and school offices throughout all 50 states, Canada, Puerto Rico, the U.S. Virgin Islands and the United Kingdom. Tyler Technologies is a leading provider of information management solutions and services for the public sector and Tyler is the largest company in the country solely dedicated to providing software and IT services to the public sector market IN-UCIS-BR For more information, visit The Tyler logo and design mark are registered trademarks of Tyler Technologies, Inc. 2011, all rights reserved.

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