Concierge Audio Visual Management
|
|
- Elijah Weaver
- 8 years ago
- Views:
Transcription
1 Concierge Audio Visual Management Leadership level Leading Self Job level 4 Job family Division / department Reports to manager job title Number of direct reports Financial accountabilities Key relationships Location of role Information Technology IT@AMP Service Management Incident and Problem Manager None None e.g. CIO, IT Directors, Projects@AMP, Heads of Technology and Heads of Services, EA/PA network Sydney, Circular Quay The AMP Promise & Our Strategy to Help AMP s vision is to be Australia s and New Zealand s favourite financial services company by Our company was founded in 1849 on a simple promise - to provide financial security so people could live with dignity. Our promise is to help people own tomorrow. Helping people: it s why we began more than 160 years ago, and why we continue. Helping people own tomorrow is a powerful purpose. It has the capacity to make us the company that so many people trust and recommend that we become Australia s and New Zealand s favourite financial services company. That s what we are aiming for by AMP s Culture Bringing our Promise to life Our Promise is help people own tomorrow, and our Practices bring our Promise and customer experience to life. AMP s six simple practices were formed from really listening to our customers, and they define the way we work together to help our customers. They inform our thinking, actions and decisions; the design of every offer, process and system; and every customer experience. Together, the six AMP practices describe how we work at AMP to deliver the experience our customers want:
2 Our customers are at the core of AMP s culture. We believe that what s best for our customer is what is best for our business. We have profound empathy for our customers. We deeply understand their needs, goals, challenges and hopes. We re obsessed with helping our customers live their best life, because that s how we define our own success. AMP employees understand how their work contributes to the strategy and creates customer value. Professionalism and integrity are core to the way we work, we collaborate across the business in service of our customer. We eliminate non-value work that doesen t align and quickly learn and adapt to achieve better outcomes.
3 The function sits within AMP s Group Functions and is the technical hub of AMP, partnering with AMP business units to design, deliver and manage innovative technology solutions that meet the current and future needs of customers. Our vision is to be recognised as AMP's technology innovators and integrators, applying world-class best practice standards and processes. The IT@AMP team is talented and they seek to recruit passionate and skilled people who want to achieve their best. Our high performance culture recognises and rewards people for their contribution and enables them to develop and grow their skills and capabilities in-line with their career goals. Our strategy focuses on four pillars: Our Customers, Agility, Efficiency and our People & Partners Purpose of the team Service Management manage the availability and performance of AMP s IT systems and infrastructure and have governance responsibilities for IT@AMP s production service level agreements. Our core areas of focus include managing day-to-day service issues, changes to the IT environment, planner support through the Adtech Helpdesk, and managing infrastructure platforms and services provided by outsource partners
4 Purpose of the role The primary purpose of the concierge is to provide direct training and support to the end-user community using the video conferencing systems, and audio visual systems that may be integrated into these systems and delivered by Optus Managed Collaboration Services. The Concierge is expected to be well presented, with strong communication skills and demonstrate the flexibility to work within customer environments whilst adhering to the expectations of the customer internal processes. The Conciege has the previous experience working on-site in corporate environments and qualified to use the video conferencing system deployed and have the additional audio visual technical skills for the integrated systems. Main focus areas The day to day responsibility of the Concierge is to provide hands-on assistance to end users, including executive level, displaying an aptitude for the technology, escalating related incidents to the VNOC (Optus Managed Collaboration Service Desk) and maintaining strong communication between the customer and Optus support team. Key Attributes of the Concierge is: Accountability and autonomy are significant as the Concierge represents a broad range of stakeholders within the customer environment and is responsible for decision making and delivering outcomes in the context of support This is a proactive role, involving health checks on a daily basis, initiating and setting up meetings and ensuring all equipment is functioning ahead of time to ensure smooth operation when required. Customer Experience Provide training and instruction in the correct operation of video conferencing equipment and related audio visual equipment such as laptop presentation and room integration Provide support for conference events, and preparation of such events, as directed by the user Provide a clear and helpful interface between the support team, or other third parties and the end-user when supporting conference events or troubleshooting incidents outside of a conference event Provide direct assistance to the user community following best practices for scheduling video conferences and assist with any part of the booking lifecycle (i.e. modification or cancellation) Provide direct assistance to the user community following best practices for creating, attending and running a video conference Provide focused executive support and assistance for video conference events to ensure smooth operations. Track and document all requests for reporting purposes Meet or exceed customer service SLAs Represent customer needs in a fast moving fluid business environment Increase customer loyalty through positive engagement attributable to communication, knowledge and responsiveness
5 Compliance Contribute to the retention of customers through positive engagement attributable to communication, knowledge and timely response. Integrity of information communicated to customers at all times All relevant issues are communicated proactively with the Manager/Team Leader through clear lines of communication. Process and Procedure Adhere to customer processes and procedures including Change process, Transition process, incident and problem management processes Complex MACs and Transitions are completed as scoped and in the timeframe that was committed to the customer. Communication and Teamwork Work with the broader support team to meet customer and team requirements, providing a seamless and united service Work with other groups within the customer to meet customer security requirements Share knowledge of customer network, tools and systems with your peers Role specific capabilities Corporate customer environments experience mandatory A highly motivated and can-do attitude is Customer Experience, Integrity and Focus Competencies required Good Communications Skills Working knowledge of event management Experience required Minimum five years experience required, (AV & VC) Qualification/s required
ES&I Operational Team Leader
ES&I Operational Team Leader Leadership level Leading Others Job level 04 Job family Division / department Reports to manager job title IT@AMP IT Insurance & Super Enterprise Services and Identity IT Delivery
More informationPractice & Adviser Integration Consultant - Operations
Practice & Adviser Integration Consultant - Operations Leadership level Job family Division / department Reports to manager job title Number of direct reports Financial Accountabilities Key relationships
More informationSuperannuation Team Co-ordinator
Superannuation Team Co-ordinator Leadership level Leading Self Job level 3 Job family Division / department Reports to manager job title Superannuation Corporate Super Team Leader Number of direct reports
More informationChief Financial Officer Insurance & Superannuation
Chief Financial Officer Insurance & Superannuation Leadership level Leading Leaders Job level Executive (12) Division / department Reports to manager job title Finance Group Chief Financial Officer Key
More informationPosition description. Digital Communications Specialist. About Redkite. Primary purpose
Position description Digital Communications Specialist About Redkite Redkite is a leading national charity which provides essential support to children, teenagers and young adults (up to 24 years), and
More information4net Technologies. Managed Services and Cloud Solutions
4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing
More informationRole Description Media Producer
Role Description Media Producer Cluster Agency Division/Branch/Unit Location Department of Justice Australian Museum Marketing, Communications and Development / Digital Sydney CBD Classification/Grade/Band
More informationSmart Managed Services: Taking The Pain Out of Visual Communications
: Taking The Pain Out of Visual Communications A T E Kingsmill Business Park Chapel Mill Road Kingston upon Thames KT1 3GZ 0845 872 8222 info@avsnet.co.uk Managed services for visual collaboration Managing
More informationJOB AND TASK DESCRIPTION
JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General
More informationIT Services. We re the IT in OrganIsaTion. Large Organisations
IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored
More informationIT Service Provider and Consumer Support Engineer Position Description
Engineer Position Description February 9, 2015 Engineer Position Description February 9, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...
More informationManaged Desktop Support Services
managed enterprise technologies Managed Desktop Support Services MET Managed Desktop Support Service Most organisations spend lots of time and money trying to manage complex desktop environments and worrying
More informationJob Description. Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems.
Job Description Job title: AV Support Technician Department/School: Computing Services (BUCS) Grade: 5 Location: University of Bath Job purpose Provide professional, effective, knowledgeable and rapid
More informationJob description HR Advisor
Job description HR Advisor Main purpose of job To work closely with colleagues in the HR Business Partner team along with the wider PDO directorate to ensure delivery of a first class, professional and
More informationGlobal Service Desk. Superior end-user support for the Adaptive Enterprise. HP Services
Global Service Desk Superior end-user support for the Adaptive Enterprise HP Services The HP Global Service Desk is a cost-effective way to reduce the complexity of your IT organization while delivering
More informationJOB DESCRIPTION. ICT Technician Team Leader. Grade: People supervised by this post: ICT Technicians
JOB DESCRIPTION Post Title: ICT Technician Team Leader Grade: G Department: ICT Services Reports to: ICT Services Manager People supervised by this post: ICT Technicians Education is an ever-changing service
More informationUbertas Cloud Services: Service Definition
Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud
More informationA print infrastructure that guarantees efficiency, productivity and cost savings.
A print infrastructure that guarantees efficiency, productivity and cost savings. Managed Print Services you can A Canon Managed Print Service genuinely manages your print environment to deliver significant
More informationInvolve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition
Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...
More informationSolutions overview. Inspiring talent management. Solutions insight. Inspiring talent management
Solutions overview Inspiring talent management Solutions insight Inspiring talent management Inspiring talent management Intuitive technology that people love to use Lumesse is the only global company
More informationThe precise duties of fractional post holders will be within the remit of this job description, but will be selective. DIMENSIONS
JOB DESCRIPTION Ref: 50042171 NOTE: This job description does not form part of the employee s contract of employment but is provided for guidance. The precise duties and responsibilities of any job may
More informationSpecialist Motor Claims and Accident Management
Specialist Motor Claims and Accident Management A comprehensive range of core competencies Services include: First response Vehicle Recovery and collection services Repair and service deployment Repair
More informationJOB DESCRIPTION. Service Desk Technician
JOB DESCRIPTION Title: Contract type: Service Desk Technician Full Time, Fixed Term for 12 months Grade: Grade 4 Location: Reporting to: London Campus Head of Information Services MAIN PURPOSE OF JOB The
More informationTERMS OF REFERENCE (TORs) OF CONSULTANTS - (EAG) 1. Reporting Function. The Applications Consultant reports directly to the CIO
TERMS OF REFERENCE (TORs) OF CONSULTANTS - (EAG) Consultant - Enterprise Systems & Applications 1. Reporting Function. The Applications Consultant reports directly to the CIO 2. Qualification and Experience
More informationMANAGED SERVICES. What are the Advantages of Managed Service for your Organization?
MANAGED SERVICES best practices for your IT environment What are the Advantages of Managed Service for your Organization? Touchbase has been providing managed services to companies all over the world for
More informationCompany Overview & Profile
Company Overview & Profile Introduction Intellium is a privately held, New Zealand owned, technology integration company. The Intellium team have experience in the design, deployment and the support of
More informationManaged Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services
Managed Desktop Services End-user workplace management solutions for your distributed-client computing environment HP Services Managing your distributed-client computing environment If your IT organization
More informationPOSITION DESCRIPTION ICT TECHNICIAN - HELPDESK SUPPORT
POSITION TITLE: LEVEL: HOURS: ICT Technician - Helpdesk Support Level 2 (Administrative & Technical Officers) The Roman Catholic Archbishop of Perth Non-Teaching Staff Enterprise Bargaining Agreement 2012
More informationINVESTORS IN PEOPLE REVIEW REPORT
INVESTORS IN PEOPLE REVIEW REPORT Lower Farm Primary School Page: 1 of 13 CONTENTS Key Information 3 Assessor Decision 3 Milestone Dates 3 Introduction 4 Assessment Objectives 4 Feedback Against the Assessment
More informationHelp Desk Technician. Information Technology. IT Director, IT Department. Permanent. MUH & HSU- Enterprise Agreement
Title: Department: Reporting to: Time commitment: Employment type: Employment conditions: Help Desk Technician Information Technology IT Director, IT Department Full-time Permanent MUH & HSU- Enterprise
More informationCould Knowledge Management Help You Operate A More Effective & Efficient It Service Desk?
Could Knowledge Management Help You Operate A More Effective & Efficient It Service Desk? Challenges Of The Modern Day Service Desk With ITIL an established framework for delivering quality IT service,
More informationA new era for HR. Trinity College Dublin Human Resources Strategy 2014 to 2019
A new era for HR Trinity College Dublin Human Resources Strategy 2014 to 2019 Introduction This revised HR strategy is a response from the HR function in College to the new College Strategy 2014-2019,
More informationRole Description. Australian Museum
Role Description Business Systems Coordinator Cluster Division/Branch/Unit Location Department of Trade & Investment Australian Museum Digital, Online & ICT Sydney CBD Classification/Grade/Band Clerk Grade
More informationTop Five Reasons to Implement Unified Communications Now
Top Five Reasons to Implement Unified Communications Now August 2013 Prepared by: Zeus Kerravala Top Five Reasons to Implement Unified Communications Now by Zeus Kerravala August 2013 º º º º º º º º º
More informationPOSITION DESCRIPTION ASSISTANT VENUE SALES MANAGER
POSITION DESCRIPTION ASSISTANT VENUE SALES MANAGER February 2015 POSITION DESCRIPTION Company: Position Title: Reports To: Employment Status: Melbourne Stadiums Limited Assistant Venue Sales Manager Venue
More informationCisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service
Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate allows customers to make full use of the benefits of the Cisco TelePresence solution,
More informationVodafone Global Supplier Management
Vodafone Global Supplier Management Vodafone Global Enterprise One global communications supplier for streamlined processes, reduced costs and fully centralised management. Vodafone Power to you 78% of
More informationPOSITION DESCRIPTION. Organisation profile. Our vision. Our values. Position title Procurement Specialist Job band G
POSITION DESCRIPTION Position title Procurement Specialist Job band G Group Corporate Services Reports to: Support Services Manager Location Wellington Staff responsibilities Nil Financial delegations
More informationTechnology. Accenture Infrastructure Outsourcing Services
Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not
More informationPOSITION INFORMATION DOCUMENT
POSITION INFORMATION DOCUMENT Position Title: ICT Service Desk Manager Classification Code: AS07 Division: ICT Services Directorate: ICT Customer Services Type of Appointment: Branch: ICT Central Ongoing
More informationCoates Hire Graduate Program
Coates Hire Graduate Program The Coates Hire Graduate Program for 2016 is a three-year program tailored to fast-track your successful career within an iconic Australian company. 2 CONTENTS Our Story 03
More informationTait Support Agreement. Assured network communications. Service Description
Tait Support Agreement Assured network communications Service Description CONTACT INFORMATION Tait Communications Corporate Head Office Tait Limited P.O. Box 1645 Christchurch New Zealand For addresses
More informationNEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution.
NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution. NEC Australia au.nec.com Communication and collaboration. Your way. Modern
More informationDouglas County School District. Information Technology. Strategic Plan 2014-17
Douglas County School District Information Technology Strategic Plan 2014-17 Introduction About the Strategic Plan About the Division The goal of the Douglas County School District is to prepare students
More informationSOPHISTICATED COLLABORATION MADE SIMPLE. TELSTRA ivision AUDIO VISUAL ROOM SOLUTIONS
TELSTRA ivision AUDIO VISUAL ROOM SOLUTIONS SOPHISTICATED COLLABORATION MADE SIMPLE Enhance your discussions and decision making with our range of fully managed audio visual and video conferencing solutions
More informationNEA Leadership Competencies Guide
NEA Leadership Competencies Guide NEA Leadership Competencies Guide Table of Contents NEA Vision, Mission, and Values 5 Setting the context for leadership competencies 7 Leadership competency framework
More informationW H I T E P A P E R T h e B u s i n e s s V a l u e o f P r o a c t i v e S u p p o r t S e r v i c e s
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R T h e B u s i n e s s V a l u e o f P r o a c t i v e S u p p o r t S e r v i
More informationJob Description. The post-holder will be expected to implement and work within the University s Policies, Procedures and Guidelines.
Job Description Job title: IT Support Manager Department/School: Computing Services (BUCS) Grade: 7 Location: University of Bath Job purpose The IT Support Manager will be responsible for the day-to-day
More informationSenior Financial Manager - Reporting Skills
Islamic Relief Worldwide Financial Business Partner BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: London, UK Senior Financial Accounting manager None PURPOSE OF DIVISION: The Finance and
More informationBusiness Logistics Specialist Position Description
Specialist Position Description March 23, 2015 MIT Specialist Position Description March 23, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level
More informationThe Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS
The Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS INTRODUCING The Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS To thrive in
More informationKeys to a Successful Outsourcing Transition
Keys to a Successful Outsourcing Transition finance.arvato.com Getting it Right the First Time: Keys to a Successful Outsourcing Transition A large part of success in outsourcing depends on a seamless
More informationCisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.
Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able
More informationROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources
ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job
More informationStrategic Human Resource Management Catherine Truss, David Mankin & Clare Kelliher
Catherine Truss, David Mankin & Clare Kelliher Oxford University Press (2012) ISBN: 978-0199583065 Theme of the Book What makes a good HR strategy and how does one develop it? These are just two of the
More informationIT Helpdesk & Desktop Support Managed Services. Video Conference & Media Services Managed Services. IMAC (install, move, add, change)
IT Helpdesk & Desktop Support Managed Services Video Conference & Media Services Managed Services IMAC (install, move, add, change) IT Service Augmentation System Upgrades About Asia Focused Service Delivery
More informationDedicated to you and accountable for your service relationship
Dedicated to you and accountable for your service relationship For more information : claranet.co.uk - twitter.com/claranet To book an appointment or to discuss our services : Call us : 0845 355 2000 -
More informationEND TO END DATA CENTRE SOLUTIONS COMPANY PROFILE
END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing
More informationPosition Description. Classification
Position Description Position title Division Business Business Unit Classification Service Desk Team Lead Shared Services ICT Operations Service Delivery D Responsible for Supervisor Lead the ICT Service
More informationROLE PROFILE & PERSON SPECIFICATION JOB TITLE SOCIAL MEDIA MANAGER
Page 1 of 5 ROLE PROFILE & PERSON SPECIFICATION JOB TITLE SOCIAL MEDIA MANAGER 1. RESPONSIBLE TO: Senior Marketing Manager (tbc) 2. RESPONSIBLE FOR : Deploy all B2C / B2B social media marketing (building
More informationConsulting. Expertise. Delivered. WE RE MORE THAN JUST SOFTWARE. WE RE A COMPLETE SERVICES SOLUTION.
Consulting Expertise. Delivered. WE RE MORE THAN JUST SOFTWARE. WE RE A COMPLETE SERVICES SOLUTION. OFFICES IN: INDIANAPOLIS SAN FRANCISCO SEAT TLE LONDON MELBOURNE SYDNEY SAO PAULO WE RE ExactTarget nice
More informationICT Technical Support Coordinator
ICT Technical Support Coordinator The Sydney Cricket & Sports Ground Trust has the responsibility and privilege of managing two of Australia s premier sporting venues. Highlighting the true glory of sport
More informationIT HELP DESK PROFESSIONAL
ACADEMY FOR PROFESSIONAL EXCELLENCE Training Program IT HELP DESK PROFESSIONAL Knowledge Talent TRAINING EXCELLENCE Performance Real Life Experience Introduction Overview Providing outstanding customer
More informationDEPARTMENT OF THE PREMIER AND CABINET
DEPARTMENT OF THE PREMIER AND CABINET POSITION DESCRIPTION: TEAM LEADER, ICT SERVICE DESK (ASO5) ORGANISATIONAL CONTEXT Organisational Role As a leader in the public sector, we have a clear role to support
More informationPOSITION INFORMATION DOCUMENT
POSITION INFORMATION DOCUMENT Position Title: Senior Manager, ICT Contracts Classification Code: ASO8 Division: ICT Services Directorate: ICT Contracts & Performance Management Type of Appointment: Branch:
More informationJob Description Senior Database Consultant
Job Description Senior Database Consultant Job Element Detail Job Title Senior Database Consultant Reporting To David Thulborn Principal Consultant Department/Location Development / Birmingham Main Purpose
More informationStrategic Programme Manager- fixed term 12-14 months
Strategic Programme Manager- fixed term 12-14 months New Zealand Fire Service Position Description Job #: 2759 Business Area: Location: Reports to: Programme and Change Management National Headquarters
More informationREACHING NEW HEIGHTS IS HUMANLY POSSIBLE END USER SUPPORT
REACHING NEW HEIGHTS IS HUMANLY POSSIBLE END USER SUPPORT NEED TO IMPROVE PRODUCTIVITY AND FLEXIBILITY? Today s business environment is competitive, complex and unpredictable. Companies must have the flexibility
More information_experience the commitment TM. Seek service, not just servers
The complete cloud Creating and preserving cloud savings, security and service quality transition planning and service management ABOUT THIS PAPER Creating and preserving cloud infrastructure savings,
More informationACHIEVING BUSINESS VALUE THROUGH A SUPERIOR CUSTOMER EXPERIENCE
ACHIEVING BUSINESS VALUE THROUGH A SUPERIOR CUSTOMER EXPERIENCE IT SERVICE MANAGEMENT FORUM APRIL 26, 2012 MANUEL TEJEDA AGENDA 1. WHAT EXPERTS ARE SAYING ABOUT BUSINESS VALUE AND CUSTOMER EXPERIENCE 2.
More informationGLOBAL Service Desk. From Computacenter
From Computacenter CONTENTS 03 04 05 06 07 08 09 11 First class; all the way Great expectations Safety in numbers Choice and flexibility Our next generation service desk Why Computacenter Our customer
More informationBusiness Analyst Position Description
Analyst Position Description September 4, 2015 Analysis Position Description September 4, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...
More informationIBM Enterprise Content Management Solutions Services and Support. 2013 IBM Corporation
IBM Enterprise Content Management Solutions Services and Support Who is ECM Software Services and Support? Technical experts providing successful customer engagements and support Global technology and
More informationHDI Support Center Certification: A Pragmatic Approach to Verifying Core ITIL Process Maturity
White Paper HDI Support Center Certification: A Pragmatic Approach to Verifying Core ITIL Process Maturity Paul M. Dooley Optimal Connections, LLC www.optimalconnections.com Sept 21, 2006 The Situation
More informationJob Description. Service Desk Technician. Operations Team Leader
Job Description Job title Group Section Responsible to Responsibility for Employees Service Desk Technician Corporate ICT Operations Operations Team Leader None Job purpose This job exists to provide effective
More informationTrack-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution
The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save
More informationRecruiting & Retention Opportunities for the Energy Industry in a Changing Environment. James Wright Managing Director Energy Practice
Recruiting & Retention Managing Director Energy Practice Nearly 50 percent of the workforce in the energy sector plan to retire within the next 10 years, causing an intellectual gap in the industry. The
More informationJanuary 2016. Communications Manager: Information for Candidates
January 2016 Communications Manager: Information for Candidates Thank you for expressing interest in the role of Communications Manager. We have compiled this information pack to tell you more about The
More informationMaking Diversity Work for You
Making Diversity Work for You Shelby Scales Executive Director Airport Minority Advisory Council & Eric L. Mercado, C.M., ACE Managing Director Aviation Career Services AMAC s Five Year Strategic Plan
More informationCARLETON UNIVERSITY POSITION DESCRIPTION. Position Title: Manager, HR Systems Position No.: 298879. Approved by:
CARLETON UNIVERSITY POSITION DESCRIPTION Position Title: Manager, HR Systems Position No.: 298879 Reports to: Department: Assistant Director HR, Talent Programs Human Resources Approved by: (Incumbent/Date)
More informationMAKING VIDEO WORK AS-A-SERVICE
MAKING VIDEO WORK AS-A-SERVICE THE CHALLENGE A Changing Video Environment Video communication has become a vital application in most large businesses and government agencies, increasing collaboration and
More informationThe multisourcing approach to IT consolidation
Experience the commitment WHITE PAPER The multisourcing approach to IT consolidation The proven commercial practice of multisourcing services integration can help state and local governments achieve IT
More informationInformation pack for the role of Education and Development Project Manager Find a Future
Information pack for the role of Education and Development Project Manager Find a Future August 2015 Context Find a Future is the educational organisation that brings together WorldSkills UK Skills Competitions,
More informationInformation & Communication Technology Strategy 2012-15
Information & Communication Technology Strategy 2012-15 Information & Communication Technology (ICT) 2 Our Vision To provide a contemporary and integrated technological environment, which sustains and
More informationSales & Marketing Services & Strategy
Sales & Marketing Services & Strategy Planning Development Implementation Our Approach We have a passion for helping companies make sales and marketing easier. We want you to receive first class solutions
More informationEnabling users with unified communications
Enabling users with unified communications CONTENTS 03 04 06 08 09 11 13 Enabling Transformation The Business Agenda Capabilities Unified Delivering Results Outcomes and Effect WHY COMPUTACENTER? Experience
More informationIT Help Desk Engineer / Audio Visual Technician
Position description IT Help Desk Engineer / Audio Visual Technician Position title: Help Desk / Audio Visual Engineer Division/Department: Information Technology Services Position reference: WEHI/CAHD
More informationTHE HELP DESK AND THE NOC: WHAT MSPS NEED AND WHY
by THE HELP DESK AND THE NOC: WHAT MSPS NEED AND WHY THE HELP DESK AND THE NOC: WHAT MSPS NEED AND WHY Critical to the success of virtually every high growth managed service provider (MSP) are network
More informationSenior Manager Information Technology (India) Duration of job
Role Profile Job Title Senior Manager Information Technology (India) Directorate or Region South Asia Department/Country Business Support Services, India Location of post Gurgaon Pay Band 6 / Grade G Reports
More informationBenefits. Find The Solution That Is Right For You. Why Hire In-House Resources? We Have What You Need.
Managed Services Managed Services Today s collaboration tools cut costs and empower companies with better communication. Companies that invest in these systems need those solutions to be managed properly,
More informationOUR VALUES & COMPETENCY FRAMEWORK
OUR VALUES & COMPETENCY FRAMEWORK Introduction Below you will find the PPF s values and details of our key generic competencies and competency levels. You ll find details of the competency levels required
More informationPOSITION DESCRIPTION ORCID Technical Support Analyst/Coordinator
Position Title: Closes: Salary Range/Classification: Term: Contact: TBC TBC 3 year Fixed-term Terry Smith, AAF Technical Manager t.smith@aaf.edu.au (0414 692 424) Open to: The position is also open to
More informationData Governance from the ground up! A data architect s approach to data governance
Data Governance from the ground up! A data architect s approach to data governance Steven Tuften DAMA Chapter, Sydney 21 Feb 2012 Allianz Australia General Insurance Company of the Year 2011* Best General
More informationThe Service Desk Manager is responsible for the performance of the Service Desk down to the individual level.
Job title Department Reporting to K&T Service Desk Manager Knowledge and Technology (K&T) Head of K&T Operational Services Summary of role This role will operate across several BHF sites, primarily Greater
More informationHow To Standardize Itil V3.3.5
Business white paper Standardize your ITSM An HP approach based on best practices Table of contents 3 Introduction 3 Benefits and challenges 5 The HP approach to standardizing ITSM 6 Establish an IT operations
More informationJob Description. Job Title: Network Services Manager. Department: INFORMATION TECHNOLOGY MAIN PURPOSE OF JOB: MAIN DUTIES AND RESPONSIBILITIES:
Job Description Job Title: Network Services Manager Department: INFORMATION TECHNOLOGY Responsible to: ICT/IS Manager Number of people directly managed: No direct permanent HHL reports: - Supervision of
More informationSOFTWARE SUPPORT AND TRAINING SPECIALIST/ ELINA CONCIERGE
SOFTWARE SUPPORT AND TRAINING SPECIALIST/ ELINA CONCIERGE OBJECTIVE JOB DESCRIPTION Vestibule Solutions require a Software Support and Training Specialist working as part of our Elina Concierge team to
More information07 Our people and our corporate governance
07 Our people and our corporate governance The department is committed to creating a capable, agile and innovative workforce to meet current and future business needs. To achieve this, the department has
More informationTelepresence and Videoconferencing Insight Newsletter Copyright 2002-2010 by Videoconferencing Insight Newsletter, IMP Publications, UK.
Executive Interview with Dan Tanel, Chief Technology Officer of BCS Global Networks, a fastgrowing global company offering a managed service for videoconferencing 11 March 2010. Dan Tanel, has been Chief
More informationEvents & Operations Coordinator
Events & Operations Coordinator 12 Month Fixed Term Contract The Sydney Cricket & Sports Ground Trust has the responsibility and privilege of managing two of Australia s premier sporting venues. Highlighting
More information