Consulting. Expertise. Delivered. WE RE MORE THAN JUST SOFTWARE. WE RE A COMPLETE SERVICES SOLUTION.

Transcription

1 Consulting Expertise. Delivered. WE RE MORE THAN JUST SOFTWARE. WE RE A COMPLETE SERVICES SOLUTION.

2 OFFICES IN: INDIANAPOLIS SAN FRANCISCO SEAT TLE LONDON MELBOURNE SYDNEY SAO PAULO WE RE ExactTarget nice to meet you. ExactTarget is an industry-leading global Software as a Service (SaaS) provider that powers all types of interactive marketing messages from targeted , mobile, social media, and landing page marketing through a single Interactive Marketing Hub platform. Headquartered in Indianapolis with offices in London, Sydney, Melbourne, Seattle, and San Francisco, our global presence not only positions us as an industry leader it helps us better serve our clients whenever and wherever they need interactive marketing expertise. Now it s time for you to revolutionize your marketing communications with our passion, technology, and proven expertise too. More than 1,000 employees are behind our mission to make clients look like heroes no matter their specific challenges. In fact, at ExactTarget, we ve forever changed the way companies communicate with customers online.

3 OVER 2,100 EXACTTARGET CLIENTS HAVE INVESTED IN A CONSULTING ENGAGEMENT IN THE LAST 12 MONTHS. WHO WE ARE. We ve created the industry s most experienced and knowledgeable professional services organization whose mission is to maximize your investment in our software and solutions. Our deliverables-based services approach ensures you ll be up and running as quickly as possible with tangible results and marketing success to follow. And with the help of your personal ExactTarget Relationship Manager, we re with you every step of the way, partnering with you to build a program that exceeds expectations. Plus, our ecosystem of 500+ global partners allows us to connect you with other certified and reliable technology companies when you need a provider to fill other interactive needs. Think of it this way: ExactTarget Consulting is your personal quarterback when it comes to achieving the results you want, directing your needs so your program is always in good hands. SOLUTIONS FOR THE LARGEST WORLD S BRANDS ExactTarget has the tools to help you solve your unique business challenges, regardless of your industry or size. We know that it takes powerful technology, flexible solutions, and experienced people to consistently deliver exceptional results. Clients like The Home Depot, Microsoft, Best Buy, Expedia, and countless others including large retailers, enterprises, non-profits, small businesses, and agencies around the world rely on ExactTarget to increase sales, optimize marketing investments, and strengthen relationships. Become a customer and you ll understand why! After all, the most prominent brands in the world rely on ExactTarget Consulting to deliver exceptional results isn t it time you relied on us too?

4 WHAT EXACTTARGET DO FOR? CAN CONSULTING YOU We re more than just software. We re a complete services solution. When you partner with ExactTarget, you re not just receiving a product you re investing in a total solution. Unlike other interactive marketing providers, ExactTarget assesses a project based on the deliverables you receive at the end of your engagement not by the hours it took us to get them to you. And because we re a full business consulting service, we ll help you get the most out of your software, maximizing your investment until you see the results you re looking for. DID YOU KNOW? ExactTarget was the only Service Provider to receive a 5 in the Customers category of The Forrester WaveTM: Marketing Service Providers, Q report. SPEED TO MARKET OUR SOFTWARE DOES CONSULTING HELPS YOU GET THE MOST OUT OF YOUR SOFTWARE. THE HEAVY LIFTING INTEGRATE WITH OTHER DATA SYSTEMS No one has time to waste. That s why a Consulting engagement helps you get up and running with the ExactTarget platform quicker and easier. And when you have everything you need to create world-class interactive communications, you have the power to better go to market helping you capture deeper relationships with subscribers and increased ROI. Investing in services shouldn t mean wasting time and resources just getting started. With ExactTarget, our software does all the heavy lifting on its own so you don t have to. And that means more of your time and resources invested in services consulting to make your marketing approach even better instead of on basic software ins and outs that slow you down. There s no point in having data unless you can actually use it. And with integrations from ExactTarget, connecting your CRM and web analytics data with your interactive marketing system is simple. ExactTarget offers more integrations than any other provider in the industry, giving you a seamless connection to data management tools from big names like Salesforce, Microsoft Dynamics CRM, and Adobe with the ease of out-of-the-box solutions that don t require any stitching or connectivity concerns on your part.

5 EXACTTARGET CONSULTING OFFERS OVER 100 PRODUCTIZED SERVICES ENGAGEMENTS. NEED MORE? CONSIDER A CUSTOM ENGAGEMENT TO MEET YOUR SPECIFIC NEEDS. HOW EXACTTARGET DOES CONSULTING u o y 1 CHOOSE MEET YOUR? NEEDS You know your business best. Choose from Self, Collaborative, or Full-Service offerings to better serve your specific needs. With Consulting, you choose how to allocate resources in order to maximize your investment. 2 With high satisfaction scores and online community, ExactTarget can successfully meet marketers complex business needs. The Forrester Wave : Marketing Service Providers, Q report S I H P O S. D E T TICA. D E T A C I DED RIENCED. EXPE u MORE yoreceive We provide a wide array of services offerings to take you beyond the basics through a proven three-phase, lifecycle-based methodology to Migrate, Operate, and Evolve your interactive marketing program. 3 ouworld-class SUPPORT yget From our 24/7/365 technical support center to our exclusive social networking community, 3sixty, you ll never be on your own when it comes to your interactive marketing programs.

6 SERVICES THE WAY YOU WANT IT! We give you a choice when it comes to the level of service you need. Our team-based Self, Collaborative, and Full-Service offerings are designed with your specific needs in mind, allowing you to choose how much or how little assistance you need. And because no one understands your business better than you, we provide an array of productized and customizable services so you can get the comprehensive solutions you need. SELF-SERVICE Using our self-service model, clients have more freedom and control over their use of the ExactTarget platform. At the same time, ExactTarget Consulting is here to answer any of your questions along the way, building a cohesive, collaborative experience that still lets you take the reigns. COLLABORATIVE If you re looking for greater control of your ExactTarget experience, but still need some help along the way, our services organization has the flexibility to give you the right balance of hands-on, hands-off assistance. Either way, the choice is yours. We ll partner with you to create a truly collaborative experience, letting you choose the amount of support you need. FULL-SERVICE With our full-service offering, ET@, you can get hands-on help from ExactTarget, right at your organization literally! Your on-site ExactTarget services expert has the ability to handle every part of your ExactTarget solution for you so you never have to compromise your time, resources, or confidence that your interactive program is being handled properly. Our global team of more than 200 multi-disciplinary consultants help you through every stage of your services engagement, demonstrating our commitment to your goals even beyond implementation. DID YOU KNOW? [ExactTarget] has a growing services organization that offers the ability for its personnel to be deployed at the client location. The Forrester Wave : Marketing Service Providers, Q report WITH YOU ALL THE WAY. Over 125 ExactTarget clients are currently invested in a full-service ET@ engagement. It s ExactTarget expertise at your service. WE GIVE YOU A CHOICE WHEN IT COMES TO THE LEVEL OF SERVICE YOU NEED.

7 MIGRATE: We understand. The thought of migrating to a new interactive marketing platform can seem daunting. But ExactTarget Consulting makes it easy and hassle-free. Through our on-boarding phase known as Migrate, we strategically help all new customers smoothly and effectively transition their existing marketing programs to our platform as quickly as possible. OPERATE: M I G R A T E O P E R A T E NOW THAT YOU KNOW A LITTLE MORE ABOUT US, IT S TIME TO GET STARTED. OUR SERVICES METHODOLOGY: By servicing customers through a threephase, lifecycle-based approach of Migrate, Operate, and Evolve, our experienced professionals will provide you with the exact level of support you need. With Consulting, we don t just help you get your program up and running. We spend time developing your interactive marketing and business strategies instead of on basic software development. ExactTarget Consulting takes your program above and beyond, exceeding your expectations for migration, execution, and consultative services with innovative ideas that produce results not hassle. E V O L V E CLIENT SUCCESS STORY CareerBuilder.com decided to revitalize its top job seeker newsletter by using test results to pinpoint the most relevant content. They then worked with ExactTarget s Design and Deployment teams to redesign its template based on the findings, resulting in an 88% lift in conversions. We ll provide the day-to-day operational guidance and assistance you need to execute your marketing plan, so you can achieve the tangible business results you ve been hearing about. In the Operate phase, we can help you reduce build time, power relevant content, and minimize your potential for errors all of which lead to better results for your business. EVOLVE: This phase of the services lifecycle was specifically designed to take your marketing programs to new heights. In the Evolve phase, you ll work closely with our industry experts to identify areas for program optimization, greater ROI, and competitive advantage so that ideas for improvement actually become a reality. IMPLEMENTATION. INTEGRATIONS. TRAINING. DESIGN.. CAMPAIGN SERVICES DEPLOYMENT. STRATEGY. TECHNOLOGY. PERFORMANCE.

8 WORLD-CLASS GLOBAL SUPPORT INTERACTIVE MARKETING EXPERTS READY TO SERVE YOU ANY TIME OF DAY. INTRODUCING A NEW APPROACH TO CUSTOMER SUCCESS Over the years, we ve discovered that no one person can be everything to our valued clients. That s why we ve created a multi-faceted approach to your success. It s our mission to set you up for ongoing success long after your short-term goals have been met or your services budget has been spent. YOUR PERSONAL RELATIONSHIP MANAGER. ExactTarget Relationship Managers are proactive, strategic consultants who understand your goals and act as a resource to help you tackle your bigger, broader initiatives. Your personal relationship manager will provide the expertise you need to take your program to a more sophisticated, targeted, and productive place. 24/7/365 GLOBAL SUPPORT. Whether you need immediate technical troubleshooting help or have functionality or feature activation questions, our Global Support Centers located in Indianapolis, London, and Melbourne are ready to help you solve your unique business challenges. Our live team of technical experts can help with: Problem/resolution scenarios Documentation requests Best practices Deliverability assistance Account changes and administration Requests for additional features, functionality, and/or messaging volume 3SIXTY USER COMMUNITY. You don t have to make additional monetary investments in order to ensure your success. With more than 25,000 of the world s top marketers as members, ExactTarget s exclusive online user community, 3sixty, was developed as a support network for your marketing efforts, featuring free tutorials, how-to guides, industry research papers, and more. Visit to download our Global Support brochure. READY TO TAKE YOUR PROGRAM ABOVE & BEYOND? EXACTTARGET CONSULTING IS HERE TO HELP With a comprehensive set of engagements, a unique services methodology, and 200+ experts working around the clock to bring you the best in global support, there s simply no other interactive service provider who can provide the resources and collaboration you need to not only get the job done but take your programs beyond expectations. No matter your industry, business challenge, or interactive vision, we re here with you every step of the way, bringing our interactive expertise, award-winning industry support, and determined attitude along with us. If you re ready to experience a complete services solution that delivers results, team up with ExactTarget Consulting today. You (and your ROI) won t be disappointed. Consulting Expertise. Delivered. To learn more, visit us at or contact your ExactTarget Representative.

9 INDIANAPOLIS SAN FRANCISCO SEATTLE LONDON MELBOURNE SYDNEY SAO PAULO