Password Vault V3 Secure Internet Manager Positioning Paper - ROI

Transcription

1 Bayview Software Solutions Web busine s s soluti o n s Password Vault V3 Secure Internet Manager Positioning Paper - ROI Design Development Consulting Hosting

2 Table of Contents Impacts to the Enterprise without a Password Management Solution... 3 Demands on Employees... 3 Increasing number of online accounts... 3 Password Rules and reset frequencies... 3 Reduction in productivity... 3 Demands on Help Desk... 3 Costs to Organization... 3 Employee... 3 Help desk analyst... 3 Solution... 3 Personal Password Management... 3 Return on Investment... 4

3 Impacts to the Enterprise without a Password Management Solution Demands on Employees Each employee is faced with keeping track of online application account information. The requirement is placed on the employee without a comprehensive solution provided by the business. At this point there is several common strategies that utilized, some paper some electronic, none very secure. Increasing number of online accounts As enterprise applications are ported to the web and as companies utilize more cloud hosted applications the number of online accounts increases. Password Rules and reset frequencies Password reset frequencies (i.e. 30, 60, 90 days) make it more difficult for an employee to remember a password. More sophisticated applications can require elaborate password formatting rules, requiring minimum length, the inclusion of upper and lower alpha characters, special characters and even patterns. Reduction in productivity Each time a password is forgotten the employee experiences frustration and time lost contacting the help desk or system administrator for assistance in resetting his or her password. Demands on Help Desk 40% of helpdesk calls involve password problems (META Group). The self service nature of Password Vault allows employees to generate and maintain their own passwords. This will relieve the burden of password resets from your help desk staff or system administrators. Costs to Organization Employee The industry average (published by the META Group) is 1.75 calls to the helpdesk per month per employee, with 40% of those calls associated with a password issue. The average duration is 20 minutes per event. Help desk analyst The average duration is 15 minutes per call. Solution Personal Password Management A comprehensive password management tool can provide significant cost savings by empowering users to manage their own passwords. A password management tool should provide robust password generation features to allow users to create passwords that meet the defined enterprise standards for length, format, and content. Allowing users to manage their own passwords can virtually eliminate all help desk costs associated with password resets.

4 Return on Investment Password Vault helps your business realize significant savings and employees become more productive by providing them with the tool they need to manage their online account information themselves. Employee Data number of employees 250 Average Salary (employee) $ 50,000 Average Salary (help desk associate) $ 50,000 Hour in a work year 2080 Help Desk Data Help desk calls per user each year 21 percentage of calls related to password reset 40% average duration of password reset call (mins./call) 15 average user inactivity for password issue (mins./call) 20 Without a password management solution Total number of help desk calls 5250 total help desk calls for password issues 2100 total annual help desk time spend on password issues hours 525 total annual user inactivity wasted on password issues hours 700 cost of user's time for each incident $ 8.01 cost of help desk for each incident $ 6.01 total cost of user inactivity without a password management solution $ 5, total cost to help desk for password issue calls $ 3, total cost without a password management solution $ 8, With a password management solution percent of help desk calls avoided 40% total number of calls avoided 2100 cost of password issue help desk calls $ - ROI Analysis Annual savings with desktop password management solution $ 8, less upfront software investment $ 3, one year dollar savings $ 5, Benefit as a multiple of cost 0.7 payback period of investment months 5.1

5 What Next? Find out more about Password Vault V3 including how to get it for free by visiting: