Vyom SSO-Edge: Single Sign-On Solution for BMC Remedy

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1 Vyom SSO-Edge: Single Sign-On Solution for BMC Remedy Reduce service desk calls, improve end user satisfaction, and strengthen security with Single Sign-On for BMC Remedy Contact Vyom Labs Pvt. Ltd. dhiraj [Type the company name] [Pick the date] Website:

2 Vyom SSO-Edge is a solution for secure Single Sign-On (SSO) for BMC Remedy with Microsoft Active Directory and many other standard SSO Servers in your environment. Benefits for Business Users are that with Vyom SSO-Edge for BMC Remedy they can seamlessly authenticate to BMC Remedy and they are allowed to access BMC Remedy without re-typing a username or password. Vyom SSO-Edge Single Sign-On (SSO) Solution for BMC Remedy Key Features and Benefits: User Productivity Enhanced using Single Sign-On for BMC Remedy ITSM Not have to enter user name and password at every prompt is one more reason for users to be happy with IT. Using SSO for BMC Remedy, you can enable users to NO longer remember their username and password specifically for BMC Remedy. In fact, users will no longer be prompted for their authentication details. Users will log into their Windows or Mac desktop via the use of Kerberos and gain access to BMC Remedy transparently. Vyom SSO-Edge supports Windows Active Directory (Kerberos, NTLM2, ADFS2) and other SSO systems like RSA, Access Manager, Site Minder, etc. Service Desk Burden Reduced According to the IDC and other respected industry analysts, as many as 40% of service desk calls are service requests like password or account resets. These trivial service requests result in lost productivity for users, frustration and unnecessary expenditure for helpdesk personnel. Vyom SSO- Edge quickly pays for itself in improved productivity and as much as a 95% reduction in BMC Remedy account and password reset calls. Rich Service Desk Data Analysis Achieved With BMC Remedy Single Sign-On your users are encouraged to create data and information rich service desk tickets. Since users are no more sending based tickets, you start getting structured data. With the analysis of this rich and structured data through BMC Remedy Service Desk tickets, you in turn are encouraging Continual Service Improvement. IT Staff and Users Collaborated Users will be able to check the status updates of their service desk ticket(s) easily without being prompted for username or password through the browser and update the ticket information with their inputs. info@vyomlabs.com 2

3 How Vyom Labs SSO-Edge for BMC Remedy Works with Windows Active Directory Environment. Business Users open a web browser and navigate to BMC Remedy ITSM (or any other BMC AR System application) and are signed in without typing in their Windows credentials. Once Vyom SSO-Edge for BMC Remedy solution is deployed, the basic steps to the authentication are as shown in following picture: Fig: Steps to Authenticate Business Users info@vyomlabs.com 3

4 Support for Other SSO Server Environment Vyom SSO-Edge allows seamless sign in to BMC ITSM when a user has already signed into the corporate SSO solution. Vyom SSO-Edge for BMC Remedy solution by its design supports a number of SSO environments, including CA SiteMinder, Novell Access Manager, CA SiteMinder, IIS, OpenID, IBM Tivoli, RSA Access Manager (ClearTrust), OpenSSO, etc. Vyom SSO-Edge can support your custom SSO environments as well. The architecture of Vyom SSO-Edge solution used to enable SSO for BMC Remedy with your corporate SSO solution is shown picture below: Fig: Architecture enabling Single Sign-On for BMC Remedy info@vyomlabs.com 4

5 OTHER VYOMLABS ADD-ON SOLUTIONS: MetricEdge Business Intelligence & Reporting Solution for IT Performance Testing Services for BMC Remedy with Vyom Performance TestEdge Features & Benefits Features & Benefits Analytical dashboard for higher level executives In built static and drill down reports based on good practices (ITIL, COBIT, ISO 20000) Allow access & assessment of information, issues identification, diagnosis & correction of causes Scheduling and distribution of reports to appropriate business users Ad-hoc reporting Built-in Integration with multiple data sources including data from multiple ITSM/BSM vendor solutions (e.g. BMC Remedy ITSM, HP Service Manager, SAP Solution Manager, IBM Tivoli etc) Combined reports along with granularity of access controls Scalable to accommodate future reporting needs Remove license cost of commercial performance testing tools Identify performance issues in BMC Remedy production system Identify performance issues before BMC Remedy production rollout Develop Confidence of scalability of system after implementation or upgrade of BMC Remedy Applications Reduce gaps in Demand-Capacity Management for BMC Remedy resources needs. Ensure meeting customer SLAs for response time of BMC Remedy Applications Reduce TCO of BMC Remedy Applications and ensure ROI Pre-Built scripts and scenarios, cuts down scripting time Well established performance testing processes and frameworks Copyright 2013, Vyom Labs Pvt. Ltd. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be errorfree, nor subject to any other warranties or conditions, whether expressed orally or implied in law including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obl igations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Other names may be trademarks of their respective owners. info@vyomlabs.com 5