PrimeSecure Self-Service User Guide Revision 1.2

Transcription

1 PrimeSecure Self-Service User Guide Revision 1.2 1

2 Table of Contents 1.0 Introduction Register with PrimeSecure Changing your Password Resetting your Password Updating your Personal Challenge Questions Frequently Asked Questions Table of Figures Figure 1: PrimeSecure Login... 3 Figure 2: Forgotten Password Information... 4 Figure 3: Personal Questions... 4 Figure 4: Error Message... 4 Figure 5: Tivoli Identity Manager Home... 5 Figure 6: PrimeSecure Logoff... 5 Figure 7: PrimeSecure Login (Change Password)... 6 Figure 8: Change Password Link... 6 Figure 9: Synchronized Accounts... 6 Figure 10: Current and New Password... 7 Figure 11: Password Criteria... 7 Figure 12: Password Change Submitted... 7 Figure 13: Forgot Your Password... 8 Figure 14: Personal Challenge Questions... 8 Figure 15: Specify New Password... 9 Figure 16: Close Message... 9 Figure 17: Logoff PrimeSecure... 9 Figure 18: PrimeSecure Login Figure 19: Change Forgotten Password Information Figure 20: Personal Challenge Questions Revision History Date Version Description Author 7/12/ Document Creation Cameron Kracke 7/12/ Service Desk information update Richard George 7/13/ Final review and updates Cameron Kracke 2

3 1.0 INTRODUCTION PrimeSecure is a self-service portal that can be used by employees, contractors or clients. PrimeSecure provides the ability for you to change your password, or to reset a forgotten password by answering a series of personal challenge response questions. Upon answering the personal challenge response questions correctly, you are allowed reset your password to a new password. This document provides specific details on the steps required to register with PrimeSecure, how to change your password, reset your password or update your personal challenge response questions. This document also includes a frequently asked questions (FAQ) section at the end of the document. Should you have any questions not addressed by the FAQ, please contact the Prime Service Desk at either (local) or (tollfree). 2.0 REGISTER WITH PRIMESECURE Below are the steps required to complete the registration for PrimeSecure password self-service. Once you have registered with PrimeSecure you will be able to use PrimeSecure to change/reset your password. If you have any questions regarding PrimeSecure, please see the frequently asked questions (see pg.12), or contact Prime s Service Desk (numbers listed above). 1. Click on the following link to access PrimeSecure self-service Enter your current Prime user id and the current password and click the Log In button. Figure 1: PrimeSecure Login 3

4 3. Click on the Forgotten Password Information link in the Action Needed window. Figure 2: Forgotten Password Information 4. Answer any 5 of the personal questions and then press the OK button. TIP: Answers are NOT case sensitive Figure 3: Personal Questions Note: If you do not answer exactly 5 questions, you will receive the following message. Please ensure that only 5 of the personal questions are answered. Figure 4: Error Message 4

5 5. Click on PrimeSecure Home at the bottom to return to the Home page. Figure 5: Tivoli Identity Manager Home 6. Click Logoff in the upper right hand corner. Figure 6: PrimeSecure Logoff 5

6 3.0 CHANGING YOUR PASSWORD Below are the steps required to change your password using PrimeSecure. To use the change password option, you must know you existing password and login to PrimeSecure using your current password. If you have any questions regarding PrimeSecure, please see the frequently asked questions in the appendix (see pg.12), or contact Prime s Service Desk (see pg. 3). 1. Click on the following link to access PrimeSecure self-service Enter your current Prime user id and the current password and click the Log In button. Figure 7: PrimeSecure Login (Change Password) 3. Click on Change Password, to start the password change process. Figure 8: Change Password Link 4. On the change password screen you have the option to view any of your accounts that would be affected by the password change. Any accounts listed would have the password synchronized, so that the password is the same for all accounts. To view the accounts that would be changed, click the (blue arrow) to display the results Figure 9: Synchronized Accounts 6

7 5. Next, enter your current password for your Prime user account; then enter your new password twice. When done, click OK to continue. Figure 10: Current and New Password 6. If you wish to see the requirements for password construction, click the (blue arrow) next to the Review the criteria for my new password section. Figure 11: Password Criteria 7. Upon successful completion of the password change function, the following screen will be presented. Figure 12: Password Change Submitted 7

8 4.0 RESETTING YOUR PASSWORD Below are the steps required to reset your password using PrimeSecure. To reset your password using PrimeSecure you must have previously completed the PrimeSecure registration process, which includes completing 5 personal questions. 1. Click on the following link to access PrimeSecure self-service Enter your current Prime user id and click the Forgot your password? link. Figure 13: Forgot Your Password 3. After clicking on the Forgot your password? link you will be presented with two personal challenge questions. You must answer both questions correctly before you are allowed to reset your password. Once you have entered the answers to your personal challenge questions, select OK to continue. If you are unable to answer the first two personal questions, you will be offered a second set of two personal questions. If you correctly answer the second set of personal questions you will be allowed access to PrimeSecure and you can then be able to change or reset your password. If you are unsuccessful in answering all four of your personal questions your account will be locked-out indefinitely. You will then need to contact the Prime Service Desk (see pg. 3) and complete the identity verification process, after which the Service Desk will un-lock your account and reset your password. Figure 14: Personal Challenge Questions 8

9 4. If you answered your personal challenge question correctly, you will be presented with the password change screen, and you will be allowed to reset your password to a new password. Enter the new password twice and select OK to continue. Figure 15: Specify New Password 5. Upon successful completion of the password reset, you will be presented with the following screen. Click on Close Message to clear the PrimeSecure message. Figure 16: Close Message 6. Click Logoff in the upper right hand corner to close your session to PrimeSecure. Figure 17: Logoff PrimeSecure 9

10 5.0 UPDATING YOUR PERSONAL CHALLENGE QUESTIONS This section explains how to update your personal challenge questions. PrimeSecure will present the personal challenge questions when you click on the Forgot your password? link. You can update your personal challenge questions anytime, however you are limited to answering only five (5) of the personal challenge questions. 1. Click on the following link to access PrimeSecure self-service Enter your current Prime user id and the current password and click the Log In button. Figure 18: PrimeSecure Login 3. Click on the Change Forgotten Password Information link. Figure 19: Change Forgotten Password Information 4. Next you will be presented with the twelve (12) personal challenge questions, of which five (5) should already be answered. From this screen you are able to clear any already answered questions, and choose a new question. Figure 20: Personal Challenge Questions 10

11 Note: If you do not answer exactly 5 questions, you will receive the following message. Please ensure that only 5 of the personal questions are answered. 5. Once you have completed any updates to your personal challenge questions, click OK to continue. Upon successful completion of your challenge question updates, you will be presented with the following screen. After reviewing your changes, select Logoff from the upper right hand corner. 11

12 6.0 FREQUENTLY ASKED QUESTIONS What is PrimeSecure TM Self Service? PrimeSecure Self Service is a security tool to help manage your Prime passwords. If you forget your password, self-service will allow you to reset it yourself without having to call the Service Desk. What does self-service mean to me? Self-service allows you to change or reset your password on several different systems at one time and in one place using your Web browser. After a simple self-registration process, it will allow you to change your password yourself when your password expires or you have forgotten your password. Will self-service manage all of my passwords at Prime? PrimeSecure manages passwords on the most commonly-used systems at Prime. When you log into selfservice, you can access the Change Password function to see which of your passwords are managed. What is PrimeSecure registration? PrimeSecure requires a one-time registration. During registration, you will select exactly five questions and provide answers that you can remember. Registration is quick and easy. Why do I have to register to use self-service? Registration allows you to select some security questions and provide your personal answers. These questions and answers will allow you to identify yourself to the self-service feature if you forget your password. If you do not register, you will not be able to access the self-service feature. When I try to register, the system asks me for a user ID and a password. What should I use? Your current Prime UserId and password will allow you to access PrimeSecure. Note that you must have a valid ID and password to log in to do your one-time registration. If you have forgotten your password and have not already registered, you must call the Prime Service Desk for assistance. Can I choose to answer any of the security questions? Yes, you can choose to answer any of the questions offered. When registering, you must select five questions from a predefined list of questions. If you forget your password, PrimeSecure will randomly select two of the five for you to answer. You must provide the same answer as you did during registration to reset your password. Can I create my own questions? You will not be able to create your own questions, but you are free to select any five questions from the list provided. Resetting a forgotten password If you have previously registered and have forgotten your password, PrimeSecure allows you to reset it yourself without calling the Service Desk for assistance. What if I cannot remember my answers to the questions? If you cannot remember an answer to one of your security questions, please call the Prime Service Desk for assistance. 12

13 How long will it take my password to expire? Prime s policy requires all passwords to be changed every 90 days at a minimum. However, you should change your password immediately if you suspect it has been compromised in any way. Can I reuse the same password? Passwords can only be reused after 13 other passwords have been used. When I try to change my password, I get a message that says my new password is not accepted. What should I do? PrimeSecure enforces Prime s written password policy. On the PrimeSecure Change Password screen, click the triangle next to step 3 to see the criteria for your new password. Your new password must meet all of these criteria to be accepted. 13