Overview of Automated Self-Service Kiosk Solutions
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1 Overview of Automated Self-Service Kiosk Solutions February, 2007 Wednesday Automation Inc.
2 Deciphering the Meaning of Automated Self-Service Kiosk Solutions Process Automation Integration of existing enterprise processes through the use of software services and minimization of human intervention to create end-to-end process flows. Self-Service The practice of serving oneself by empowering users to perform guided tasks to obtain products and services they desire. Kiosk Booths with an open windows side, usually for the purpose of supplying a product or service.
3 Deciphering the Meaning of Automated Self-Service Kiosk Solutions So, if we Add the Three Together Process Automation + Self-Service + Kiosk Custom design computer stations with special hardware devices that provide services for customers that are traditionally offered by human agents.
4 Self-Service Kiosks Are Among Us In Our Everyday Life!! Bank ATM Banking Services Gas Station Pumps Purchase Gas Ticketing Machine Buy subway & bus tickets Airline Check-In Kiosks Check in for our flights
5 Process Automation Advantages Minimize Errors by providing consistent guided processes for customer & staffs Provide New & Advanced Services through guided processes Increase Data & IT Infrastructure Efficiency, data will be placed at the right place from the start Improve Data Security & Accountability
6 Self-Service Kiosk Solution Advantages Extend Service Availability to 24/7 with existing human resources Free up Human Staffs to provides services for special & difficult scenarios Reduce Customer Wait time, Eliminate Line Up & Shorten Transaction Time Expand Service Capacity with multiple kiosk terminals Increase Transactions Create New Service Channels & Service Offerings Increase Efficiency & Productivity
7 Wednesday Automation Inc. Provide process automation solutions for client facing scenarios Specialize in self-service strategies, using custom software & highly reliable kiosk terminals Deliver practical, robust & innovative custom self-service solutions Design innovative, practical and cost effective process automation strategies using intuitive self-service technologies to achieve: Higher Efficiency Greater Service Capability Consistence Service Quality
8 Wednesday Automation Product & Services Process Automation Strategies & Consultancy Complete Software-Hardware Self-Service Kiosk Solutions Kiosk system management and maintenance services Self-Service Kiosk Solution Offerings: Hotel Check-In/Check-Out Kiosk Casino Guest Services Kiosk Visitor Registration Security Kiosk Information Display Station HR & Admin Portal
9 Hotel Check-In/Check-Out Kiosk Seamless Transition From Lobby to Room Reducing lobby congestion Multi Language User Interface Making guests feel more welcome Check-In Make Room Selection Enter Payment Information Enter guest Reward Program Data Receive Room Key at Kiosk Check-Out Review Folio, Billing & Payment Information Make Payments & Dispense Receipt Guest Services Hotel Facility Information Center Facility Booking & Reservation Travelers Information Center Dispense City Map. Tour Guide, Traveler Tips
10 Casino/Resort Guest Services Kiosk Provide Readily Available Guest Services for Guests Multi Language User Interface Making guests feel more welcome Prolong Guests Stay at Casino & Increase Guests Satisfaction Frequent Player Reward Program Services Enrollment Card Distribution Account Review Point & Reward Redemption Additional Guest Services Promote special events & facilities (restaurants, spa, shops) Make Restaurant Reservations and showcase menus Purchase Tickets for Special Events Dispense vouchers, comp coupons and receipts
11 Visitor Registration Security Kiosk Provide Heighten Security Measures for Private & Government Facilities Verify Identity of Visitor Using Government Issued ID Restrict Time Specific Access to Building with Pre-Authorized Visitor List Dispense Photo Visitor ID Badges with Detailed Information Free Up Security Staffs to Concentrate on Higher Security Priorities
12 Information Display Stations Interactive Information Display Environment Enhance Marketing & Promotion Effectiveness with videos & user friendly interfaces Space Saving, Attractive, & Attention Grabbing Information Display Stations Easy & Direct Access to Specific Information Reduce Cost in Content Managements
13 Admin & HR Portal Provide Staffs with Readily Available Portals to Administration & HR services Increase Accessibility to Services & Trainings for employees without offices or assigned computers Maximize Economy & Benefits of IT Spending with shared kiosk terminals Efficient Content & Employee Service Management Essential Part of the Overall Business Process Automation Strategy
14 The Next Step.The Future. Mobile & Wireless Self-Service Kiosk Solutions Shared Services Kiosks Multiple Vendors, Multiple Solutions On One Kiosk Retail Kiosks for Electronic Goods Music, E-Books, E-Services, Mobile Phone Software, Ring tones Virtual Kiosk Real-Estate Rental & Management Endless Just imagine and we ll figure out a way to make it real!!
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