Service description iseeu Intelligent Customer Service & Workflow Software as a Service. SaaS Pricing Software as a Service. Sept 2013.

Transcription

1 Service description iseeu Intelligent Customer Service & Workflow Software as a Service SaaS Pricing Software as a Service Sept 2013 G-Cloud 4

2 Contents iseeu Global - Intelligent Customer Service & Workflow Software as a Service G-Cloud Price List... 3 Intelligent Customer Service & Workflow Software as a Service iseeu Pro Product Suite Features... 5 Pricing (including unit prices, volume discounts (if any), data extraction etc.)... 7 iseeu Core Platform Monthly Pre-configured Use Cases (Optional) Monthly... 9 Example Cost Book (SaaS PRICE) iseeu system (Sept 2013) IL This table details an example of an iseeu Core Platform (250 user example) Subscription IL This table details an example of an iseeu Core Platform (250 user) + the Preconfigured SHEQ (Safety, Health, Environment & Quality) Incident Manager use case Subscription IL On-line Training - Provision of 1 to 1 coaching on Forms & Workflow Designer Tools & iseeu Pro platform SaaS Data Storage and Connectivity Options Pricing Terms & Conditions Service Credits Details of any trial service available SaaS Lot 3 iseeu Commercial in Confidence Page 2

3 iseeu Global - Intelligent Customer Service & Workflow Software as a Service G-Cloud Price List This document provides the September 2013 Price List for the iseeu G-Cloud 4 SaaS service offering, including volume discounts. The key software components and features are outlined in the following diagram: SaaS Lot 3 iseeu Commercial in Confidence Page 3

4 From a SaaS Consumer Subscription perspective the following table details the Users : iseeu User Role Definitions for SaaS licensing purposes Role System Administrator Support Desk User Engineer / Field Service Resource iseeu Care Safe user or connected device Description Full system access including User Management, Content Management & Audit Support (Contact) centre / service desk staff as well as Corporate end-customers accessing Support Desk to raise/review their own tickets. Remote and Office based workforce or sub-contractors i.e. resources assigned Tickets iseeu care facilities used to provide a remote portal (mobile or web) access for example in Telecare/Telehealth/M2M remote monitoring scenario s and/or extranets & CRM portals using iseeu Care TILE based portals or device interfaces. SaaS Lot 3 iseeu Commercial in Confidence Page 4

5 Intelligent Customer Service & Workflow Software as a Service iseeu Pro Product Suite Features The iseeu Pro Resource & Customer Service Management Platform is at the heart of each SaaS solution enabling rapid automation of business process pathways (workflows), integration to 3rd party systems, seamless integration to collaborative communications (voice, text, , documents) and remote monitoring device integration (join the Internet of Things M2M revolution). Future proof your investment with the flexibility to adapt any deployment to new operational and legislative requirements via the easy to use iseeu Forms, Graphical workflow (business process mapping), and Report Writer tool kits. Enable other business areas to be quickly Mobile and Web enabled with efficiency gains through process automation and integration. The Core Platform and/or Pre-configured Use Cases are delivered as a cloud service, provisioned and day 1 content personalised to meet your operational needs. The SaaS solution offers three levels of options to each SaaS Consumer subscriber: Core Platform (Entry Level SaaS) +Pre-configured Use Case (Pre-built Line of Business SaaS) Custom Use Case configuration (Bespoke SaaS) SaaS Lot 3 iseeu Commercial in Confidence Page 5

6 This table details the services provided for each subscriber option: Core Platform +Preconfigured Use Case Custom Use Case configuration This is the vanilla iseeu Pro product suite, with no pre-configured content that provides the end user with the Resource & Customer Service Management Platform fully customisable via the easy to use iseeu drag & drop Graphical Forms, Workflow and Report design tools; everything an organisation requires to create their own inhouse operational integrated system. Core Platform consists of the following software modules: iseeu Pro Service Desk (Ticketing) & Resource Management Reporting suite (one click data extract to Excel and PDF) Content Management System iseeu Care / Safe Web and Mobile remote user portals Device Connectivity iseeu Design Tools (Optional) Workflow Designer Visually map your line of business processes (pathways, rules and interventions) Automate your Business Process to drive efficiency, quality and cost savings iseeu Forms Designer Create and publish forms across Web and Mobile devices iseeu Report Designer Create and publish reports This SaaS package is an addition to the iseeu Core Platform, pre-configured with out of the box use cases (Forms, Workflows, Reports and Integrations) to support the following use cases: - Service Desk - SHEQ (Safety Health Envrionment Quality) Incident Manager - Care Management Platform - Telecare service desk (*inc optional devices for Power/Temp monitoring) This SaaS offer package is an addition the iseeu Core Platform, and assumes that the consumer is competent to configure line of business use cases (Forms, Workflows, Reports and Integrations) to deliver consumer specific operational requirements. Note: The consumer may wish to seek help via Consultancy - see iseeu SFIA rate card. Example scenario s include: - Service Management/Engineering - Machine to Machine (M2M) SCADA - Case Management, Business Activity Tracking - Facilities and Asset Management - On-line Surveys. - Health Care Pathway audit - Telehealth Remote monitoring - Reassurance or reminder call (IVR) service - Clinical Trials Management - Social Care - Rail and Road Inspections - Staff Induction and Onboarding - Mobile Working Job Issue & management SaaS Lot 3 iseeu Commercial in Confidence Page 6

7 Pricing (including unit prices, volume discounts (if any), data extraction etc.) The following table details the Monthly Consumer Subscription Price (per user or per connected device as specified), volume discounts are also detailed. A Consumer solution can consist of ONLY the iseeu Core Platform, or the iseeu Core Platform with the addition of a +Pre- Configured Use Case subscription which provides an pre-configured ready to use line of business solution. Alternatively the consumer can configure their own solution by subscribing to the iseeu Core Platform and purchasing training and/or Professional Services from iseeu. Key to the following tables: - MOQ = Minimum Order Quantity - Prices are in GBP excluding VAT per user (or per connected device) per month unless otherwise stated - SaaS is for subscription to rental of the software and associated support only, title does not pass to the consumer. - SaaS price includes the G-Cloud accredited IL2 and IL3 Hosting infrastructure charges. - Network Connectivity to the G-Cloud data centre(s) is the responsibility of the Consumer.

8 iseeu Core Platform Monthly iseeu Pro Service Desk and Content Management System User Volumes System Administrator (power user) MOQ = User Volumes * Support Desk Operator MOQ= Resource/Engineer MOQ = iseeu Care / Safe Portal MOQ MOQ = 50 MOQ = 251 MOQ = 2501 MOQ = 5001 Per User or Connected Device (IL2) See MOQ Additional Monthly Fee for IL3 SaaS IL3 cost addition per user subscription iseeu Design Tools User Volumes iseeu Workflow Designer MOQ = iseeu Forms Designer MOQ = iseeu Report Designer Inc in iseeu pro core foc foc foc Voice & SMS Communication Charges Connections SMS Gateway - dedicated Phone number SMS Credit (variable charge) from 450 per 5000 SMS IVR - dedicated Phone number IVR - Call Credit (variable charge) from 6p per min SaaS Lot 3 iseeu Commercial in Confidence Page 8

9 +Pre-configured Use Cases (Optional) Monthly iseeu - Service Desk User Volumes * Service Desk Use Case - Per User MOQ = SMS Gateway - dedicated Phone number SMS Credit (variable charge) iseeu - SHEQ (Safety, Health, Environment & Quality) Incident Manager User Volumes * SHEQ Use Case - Per User MOQ = SMS Gateway - dedicated Phone number SMS Credit (variable charge) iseeu Care Management Platform User Volumes * Care Management Use Case - Per "Patient under management" MOQ = 250 n/a SMS Gateway - dedicated Phone number SMS Credit (variable charge) IVR - dedicated Phone number Optional IVR - Call Credit (variable charge) Optional SaaS Lot 3 iseeu Commercial in Confidence Page 9

10 iseeu Telecare Service Desk (Power and Temperature Monitoring) User Volumes * Min Order Qty is Telecare Use Case - Per Registered Device (Alert Gateway) SMS Gateway - dedicated Phone number SMS Credit (variable charge) IVR - dedicated Phone number Optional IVR - Call Credit (variable charge) Optional MOQ = 50 UK CE approved Mains Power Status and Temperature monitor (equipment rental inc SIM SMS credit) Min 12 month term SaaS Lot 3 iseeu Commercial in Confidence Page 10

11 Example Cost Book (SaaS PRICE) iseeu system (Sept 2013) IL2 This section provides an example cost book (SaaS PRICE) for provision of an n x user iseeu solution, based on a 250 user system that iseeu would expect. This table details the annual Licence and Support costs for 12 months, excluding any professional services that may be required to configure and commission Consumer custom elements of the solution. This table details an example of an iseeu Core Platform (250 user example) Subscription IL2 iseeu Core Platform User Licences Min Order Quantity Basis SaaS Subscription Cost Per month iseeu Forms Designer ,200 iseeu Workflow Designer ,200 iseeu Pro 20 (1 x Admin) (15 x Support) (25 x Engineer) 725 (1 x 100 (15 x 25 (25 x 10 Year 1 Cost iseeu Care Safe Portal (IL2) 36,030 iseeu SMS URL engine 1 foc 0 SMS Number Set-up Year SMS Credit (5,000) Interactive Voice Response (IVR) dedicated phone number GBP (example) 8,700 0 Not Applicable, no IVR Not Applicable, no IVR Annual Total SaaS Fee (exvat) 47,940 per annum Average user cost = 16 per user per mth SaaS Lot 3 iseeu Commercial in Confidence Page 11

12 This table details an example of an iseeu Core Platform (250 user) + the Pre-configured SHEQ (Safety, Health, Environment & Quality) Incident Manager use case Subscription IL2 iseeu Core Platform User Licences SaaS Subscription Cost Per month iseeu Forms Designer ,200 iseeu Workflow Designer ,200 iseeu Pro 20 (1 x Admin) (15 x Support) (25 x Engineer) 725 (1 x 100 (15 x 25 (25 x 10 Year 1 Cost iseeu Care Safe Portal (IL2) 36,030 iseeu SMS URL engine 1 foc 0 SMS Number Set-up Year SMS Credit (5,000) Interactive Voice Response (IVR) dedicated phone number +iseeu SHEQ (Safety, Health, Environment & Quality) Incident Manager GBP(example) 8,700 0 Not Applicable, no IVR Not Applicable, no IVR SHEQ Use Case Per User ,250 Annual Total SaaS Fee (exvat) 65,190 per annum Average user cost = 22 per user per mth SaaS Lot 3 iseeu Commercial in Confidence Page 12

13 On-line Training - Provision of 1 to 1 coaching on Forms & Workflow Designer Tools & iseeu Pro platform The following price list details the daily charge rate for the on-line product coaching training session. The charges exclude VAT. Description Familiarisation with Forms Designer Familiarisation with Workflow Designer Familiarisation with iseeu Pro Familiarisation with iseeu Care & Remote Monitoring System Administrator and/or End User Classroom based Training on iseeu Product suite (on-line webex based) Cost 550 per delegate 550 per delegate 550 per delegate 550 per delegate 1,200 per course for up to 4 delegates SaaS Data Storage and Connectivity Options Pricing Additional G-Cloud Data Storage space can be required if the iseeu Pro document management facility and/or multi-media files are captured via workflow depending on Consumer transaction volumetric. In addition PSN IL2, IL3 connectivity options may be required by some specialist Consumers. Please refer to the JIS Pricing list for Compute as a Service (Production) Pricing and Connectivity Options for G-Cloud, available on-line in the G-Cloud catalogue. SaaS Lot 3 iseeu Commercial in Confidence Page 13

14 Terms & Conditions Please refer to iseeu Terms and Conditions Service Credits Please refer to iseeu SaaS Service Description Document Details of any trial service available. iseeu offer a 30 day free trial for up to 10 users within a single organisation, for the iseeu Core software and one Pre-configured Use Case, accessible via the internet for evaluation purposes only - available upon request. SaaS Lot 3 iseeu Commercial in Confidence Page 14