G-Cloud 7 Service Description Document. Third Party Services. Zendesk Licences 1. Zendesk Services (Consulting) 2. Nexus Pro Licences & Services 3

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1 CONTENTS Zendesk Licences 1 Zendesk Services (Consulting) 2 Nexus Pro Licences & Services 3 GlobalTester Licences & Services 4 Service Clarity 5 Copyright Clearvision-CM

2 ZENDESK LICENCES (HOSTED) Zendesk is the leading provider of cloud based help desk software and is the fastest route to great customer service. Clearvision's experience with Help Desk systems can guarantee better results from your Zendesk deployment. As an official Zendesk partner, Clearvision can procure licences on your behalf, with significant added value. Zendesk hosted or behind the firewall Procured pricing and added value A Clearvision Authorised Zendesk Account Manager 30 day payment terms Annual reminders for renewals Co terming of your licences Zendesk licence audit Service benefits: Purchasing Zendesk through Clearvision is quick and simple Your Account Manager is your single point of contact Pay via PO (30 day payment terms), or credit card Complete managed service. No more administrative headaches Co terming for better budget management As Zendesk partners, Clearvision can make recommendations tools Copyright Clearvision-CM

3 ZENDESK SERVICES (CONSULTING) Zendesk is the leading provider of proven, cloud based help desk software, and with a Zendesk consultant you can guarantee a smooth transition to the platform, adhering to Zendesk best practice. Clearvision's authorised Zendesk consultants have vast experience with implementation, configuration and migration, covering everything from setup to optimisation. Zendesk authorised consultants, comprehensive knowledge of the Zendesk platform Bespoke consultancy working with key stakeholders Setup and configuration of Zendesk Migrating from your platform to Zendesk Support optimization and workflow audits Comprehensive report with actionable outcomes Can cover all areas of administration from automation to reporting A Clearvision Authorised Zendesk Account Manager Service benefits: Rest assured your Zendesk platform is running optimally Improve productivity with processes tailored to your working practices Ensure compliance with tooling configured correctly Integrate other tools for improvements in automation and reporting Help to future proof your environment with scaling advice Identify current and future risks Copyright Clearvision-CM

4 NEXUS PRO LICENCES & SERVICES Continuous Governance & Component Lifecycle Management If your organisation develops applications, you re probably using third party components, the majority of which are Open Source and downloaded from public repositories. This brings the challenge of knowing which components you are using, where they are used and which have vulnerabilities. Clearvision provides solutions to ensure 'Continuous Governance'. C ontinuous Governance Open Source Component Tracking Open Source Component Vulnerabilities Tracking Open Source Component Vulnerabilities Identification Proxy based architecture to age components across the enterprise Quality of your production releases with build promotion and staging Secure the contents of your repository Access controls and secure connectivity Service benefits: Integrate with working process Improve productivity with processes tailored to your working practices Ensure compliance with tooling configured correctly Integrate other tools for improvements in automation and reporting Help to future proof your environment with scaling advice Identify current and future risks Copyright Clearvision-CM

5 GLOBALTESTER LICENCES & SERVICES Clearvision is a reseller for HJP GlobalTester (GT), a comprehensive open source based test environment for conformity testing of smart card applications such as e passports, eid cards and inspection systems. GlobalTester can be used free of charge (open source) however, we do commercial offer the GT Prove product family. Procured pricing and added value A Clearvision Authorised Account Manager Annual reminders for renewals Licence audit Senior consultants with years of experience in the tools Bespoke consultancy working with key stakeholders Service benefits Ensure best practice set up Provide tool customisation Improve productivity with processes tailored to your working practices Ensure compliance with tooling configured correctly Integrate other tools for improvements in automation and reporting Help to future proof your environment with scaling advice Identify risks Pay via PO (30 day payment terms), or credit card Copyright Clearvision-CM

6 Service Clarity ServiceClarity is for technology leaders, Infrastructure & Operations Managers to select best practice KPIs, set targets, define SLAs and generate reports in order to understand the processes they need to improve to optimise the effectiveness of their business processes. Service features Procured pricing and added value A Clearvision Authorised Account Manager Annual reminders for renewals licence audit Senior consultants with years of experience in the tools Bespoke consultancy working with key stakeholders Service benefits Connect operational systems with ServiceClarity Cloud Connectors Choose best practice KPIs from the ServiceClarity KPI library Schedule reports through ServiceClarity Dashboards Copyright Clearvision-CM