CA Education Course Calendar: North America Aug - Oct 2013

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1 CA Education Course Calendar: North America Aug - Oct 2013 CA Education understands the critical impact that a well-trained team can have on your business performance, so we deliver courses in three settings: traditional classroom, on-site at your location, and virtual. Visit to explore the many course offerings, training options and education solutions available to meet your skill development needs, budget and travel requirements. This schedule is subject to change. Current schedules are available anytime on ca.com. For our cancellation policy please see the CA Education Global Cancellation Policy. < To learn more about how CA Education provides flexible learning options based on your budget, travel requirements and skill level, visit your regional education section of ca.com. Learning Center Locations: Virtual Learning can turn any location into classroom. Our North America Learning Centers are located in San Francisco, CA; Atlanta, GA; Chicago, IL; Boston, MA; New York City, NY; Long Island, NY; Dallas, TX; and Toronto, Canada. DATA MANAGEMENT CA ERwin Data Modeler r8: Data Modeling Practices Oct NA - USA - Virtual Learning - United States ENTERPRISE MANAGEMENT CA APM r9.1: Java Foundations Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Application Delivery Analysis r9.2: Foundations Aug NA - USA - Virtual Learning - United States CA AutoSys Workload Automation r11: Foundations Aug NA - USA - Virtual Learning - United States CA Configuration Automation r12.7: Foundations Aug NA - USA - Virtual Learning - United States CA ehealth r6.3 Administration Aug NA - USA - Virtual Learning - United States Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA ehealth r6.3 Reporting 300 Aug NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Introscope for Java 9.0: Up and Running Bundle Sep NA - USA - Virtual Learning - United States CA LISA r6.1 Virtualize Fundamentals Sep 06 - NA - USA - Virtual Learning - United States Sep 17 - NA - USA - Virtual Learning - United States Oct 22 - NA - USA - Virtual Learning - United States CA LISA r6.1: Foundations Sep 04 - NA - USA - Virtual Learning - United States Sep 16 - NA - USA - Virtual Learning - United States Oct 21 - NA - USA - Virtual Learning - United States CA LISA r6.1: Test Fundamentals Sep 05 - NA - USA - Virtual Learning - United States Sep 18 - NA - USA - Virtual Learning - United States Oct 23 - NA - USA - Virtual Learning - United States CA NetQoS NetVoyant r7.1: Foundation Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA NetQoS Performance Center r6.1: Foundation Aug 09 - NA - USA - Virtual Learning - United States CA NetQoS ReporterAnalyzer r9.0u1: Foundation Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Performance Management 2.0: Foundations Aug NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Performance Management 2.0: Self-Certification 300 Oct 04 - NA - USA - Virtual Learning - United States CA Performance Management 2.2: Foundations Sep NA - USA - Virtual Learning - United States CA Performance Management r2.0: Multi-Tenancy 300 Oct 03 - NA - USA - Virtual Learning - United States CA Process Automation r4.0: Designer Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States CA Service Operations Insight r3.1: Foundations Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Software Change Manager r12 Administration and Configuration Aug NA - USA - Virtual Learning - United States CA Spectrum Infrastructure Manager r9.2: Foundations Oct NA - USA - Virtual Learning - United States CA Spectrum Infrastructure Manager r9.2: Optimization and Customization 300 Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States

2 Oct NA - USA - Virtual Learning - United States CA Spectrum Infrastructure Manager r9.2: Foundations Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States CA Workload Automation AE r11.3.5: Foundations Sep NA - USA - Virtual Learning - United States CA Workload Automation AE r11.3: Foundations Aug NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Workload Automation AE r11.3: Installation Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Workload Automation AE r11.3: Security Implementation 300 Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States MAINFRAME CA ACF2 r15: Basic Administration Sep NA - USA - Virtual Learning - United States CA Endevor Software Change Manager r7 Advanced Processor Writing 300 Sep NA - USA - Virtual Learning - United States CA Top Secret r15: Security Mainframe and Distributed Integrations Oct NA - USA - Virtual Learning - United States CA Workload Automation EE r11.3: Foundations NIMSOFT CA Nimsoft Monitor 6: Advanced UMP and UR Sep NA - USA - Virtual Learning - United States CA Nimsoft Monitor 6: NS211 Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States SECURITY CA Access Control r12.5 SP3: Administration Sep NA - USA - Virtual Learning - United States CA Access Control r12.5 SP3: Implementation Sep NA - USA - Virtual Learning - United States CA DLP r14: Administration Oct NA - USA - Virtual Learning - United States CA Identity Manager r12.5 SP1: Advanced Implementation 300 Sep NA - USA - Virtual Learning - United States CA Identity Manager r12.5 SP7: Administration Aug NA - USA - Virtual Learning - United States CA Identity Manager r12.5 SP7: Implementation CA IdentityMinder v12.6: Administration Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA IdentityMinder v12.6: Implementation Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA SiteMinder r12.5 Federation Aug NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA SiteMinder r12.5: Administration Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA SiteMinder r12.5: Advanced Topics 300 Aug NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA SiteMinder r12.5: Implementation Aug 02 - NA - USA - Virtual Learning - United States Aug 23 - NA - USA - Virtual Learning - United States Sep 13 - NA - USA - Virtual Learning - United States Oct 04 - NA - USA - Virtual Learning - United States Oct 25 - NA - USA - Virtual Learning - United States SERVICE PORTFOLIO MANAGEMENT CA Clarity PPM r13.1: Foundations I Bundle Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Clarity PPM r13.1: Foundations II Aug NA - USA - Virtual Learning - United States Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Clarity PPM r13.1: Project, Resource, and Portfolio Management Bundle Oct NA - USA - Virtual Learning - United States CA Clarity PPM v13: Business Administration Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Clarity PPM v13: Data and Reporting Oct NA - USA - Virtual Learning - United States CA Clarity PPM v13: Installation Aug NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Clarity PPM v13: Integration 300 Oct NA - USA - Virtual Learning - United States CA Clarity PPM v13: Studio Configuration 300 Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Endevor Software Change Manager r15: End User and Admin Bundle Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA IT Asset Manager r12.7: CA APM Administration Sep NA - USA - Virtual Learning - United States

3 CA IT Asset Manager r12.7: CA APM Using and Reporting Sep NA - USA - Virtual Learning - United States CA Productivity Accelerator r11: Basics and Content Authoring Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Service Desk Manager 12.6: CA Process Automation Integration 300 Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Service Desk Manager r12.6: Administration Bundle Aug NA - USA - Virtual Learning - United States Aug NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Service Desk Manager r12.6: Managing Knowledge Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Service Desk Manager r12.6: Reporting 300 Aug 02 - NA - USA - Virtual Learning - United States Aug 23 - NA - USA - Virtual Learning - United States Aug 30 - NA - USA - Virtual Learning - United States Oct 18 - NA - USA - Virtual Learning - United States CA Service Desk Manager r12.6: Service Desk Database Management Aug 07 - NA - USA - Virtual Learning - United States Sep 11 - NA - USA - Virtual Learning - United States Oct 23 - NA - USA - Virtual Learning - United States CA Service Desk Manager r12.6: Service Desk Modification 300 Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States CA Service Desk Manager r12.7: CA Process Automation 4.1 Integration 300 Aug NA - USA - Virtual Learning - United States CA Service Desk Manager r12.7: CMDB Administration Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States THIRD PARTY VENDOR ITIL Continual Service Improvement Lifecycle Blended Class Aug NA - USA - Virtual Learning - United States Sep NA - USA - Virtual Learning - United States ITIL Managing Across the Lifecycle Blended Class Oct NA - USA - Virtual Learning - United States ITIL Planning, Protection and Optimization Capability PPO Aug NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States ITIL Release, Control and Validation Capability RCV Sep NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States ITIL Service Design Lifecycle Blended Class Sep NA - USA - Virtual Learning - United States ITIL Service Offerings and Agreements Capability SOA Aug NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States ITIL Service Operation Lifecycle Blended Class Aug NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States ITIL Service Strategy Lifecycle Blended Class Sep NA - USA - Virtual Learning - United States ITIL Service Transition Lifecycle Blended Class Aug NA - USA - Virtual Learning - United States Oct NA - USA - Virtual Learning - United States ITILOperational Support and Analysis Capability Blended Class Sep NA - USA - Virtual Learning - United States

4 CA Education Course Calendar: Latin America Aug - Oct 2013 CA Education understands the critical impact that a well-trained team can have on your business performance, so we deliver courses in three settings: traditional classroom, on-site at your location, and virtual. Visit to explore the many course offerings, training options and education solutions available to meet your skill development needs, budget and travel requirements. This schedule is subject to change. Current schedules are available anytime on ca.com. For our cancellation policy please see the CA Education Global Cancellation Policy. < Learning Center Locations: Virtual Learning can turn any location into classroom. Our Latin America Learning Centers are located in Sao Paulo, Brazil To learn more about how CA Education provides flexible learning options based on your budget, travel requirements and skill level, visit your regional education section of ca.com. DATA MANAGEMENT CA ARCserve Backup for Windows r16.0: Administration Sep São Paulo, Brazil-426A CA ARCserve Backup for Windows r16.0: Implementation Sep São Paulo, Brazil-426A CA ERwin Data Modeler r8: Data Modeling Practices Aug São Paulo, Brazil-426A ENTERPRISE MANAGEMENT CA APM r9.1: Java Foundations Sep LA Brazil, Sao Paulo (das Nacoes)-426A CA Configuration Automation r12.7: Foundations Sep São Paulo, Brazil-426A CA ehealth r6.3 Administration Aug LA Brazil, Sao Paulo (das Nacoes)-426A CA ehealth r6.3 Reporting 300 Sep LA Brazil, Sao Paulo (das Nacoes)-426A CA NetQoS ReporterAnalyzer r9.0u1: Foundation Oct LA Brazil, Sao Paulo (das Nacoes)-426A CA Performance Management 2.0: Foundations Oct LA Brazil, Sao Paulo (das Nacoes)-426A CA Process Automation r4.0: Designer Aug São Paulo, Brazil-426A CA Spectrum Infrastructure Manager r9.2: Optimization and Customization 300 Oct LA Brazil, Sao Paulo (das Nacoes)-426A CA Spectrum Infrastructure Manager r9.2: Foundations Sep LA Brazil, Sao Paulo (das Nacoes)-426A SECURITY CA Access Control r12.5 SP3: Administration Oct LA Brazil, Sao Paulo (das Nacoes)-426A CA Access Control r12.5 SP3: Implementation Oct LA Brazil, Sao Paulo (das Nacoes)-426A CA Identity Manager r12.5 SP7: Administration Sep LA Brazil, Sao Paulo (das Nacoes)-426A CA Identity Manager r12.5 SP7: Implementation Sep LA Brazil, Sao Paulo (das Nacoes)-426A CA SiteMinder r12.5: Administration Sep LA Brazil, Sao Paulo (das Nacoes)-426A CA SiteMinder r12.5: Implementation Sep 02 - LA Brazil, Sao Paulo (das Nacoes)-426A SERVICE PORTFOLIO MANAGEMENT CA Clarity PPM r13.1: Foundations I Bundle Aug LA Brazil, Sao Paulo (das Nacoes)-426A CA Clarity PPM r13.1: Foundations II Sep São Paulo, Brazil-426A CA Clarity PPM v13: Business Administration Sep São Paulo, Brazil-426A CA Clarity PPM v13: Data and Reporting Oct São Paulo, Brazil-426A CA Service Accounting r12: Accelerated Essentials Sep São Paulo, Brazil-426A CA Service Catalog r12.6: Service Catalog Administration Aug São Paulo, Brazil-426A CA Service Desk Manager 12.6: CA Process Automation Integration 300 Sep São Paulo, Brazil-426A CA Service Desk Manager r12.6: Administration Bundle Oct Virtual Classroom - Brazil CA Service Desk Manager r12.6: CA Support Automation Administration Aug 22 - São Paulo, Brazil-426A CA Service Desk Manager r12.6: Managing Knowledge Aug São Paulo, Brazil-426A CA Service Desk Manager r12.6: Reporting 300 Oct 29 - São Paulo, Brazil-426A CA Service Desk Manager r12.6: Service Desk Analyst Operations Aug 19 - São Paulo, Brazil-426A

5 CA Service Desk Manager r12.6: Service Desk Database Management Oct 28 - São Paulo, Brazil-426A CA Service Desk Manager r12.6: Service Desk Modification 300 Oct São Paulo, Brazil-426A CA Service Desk Manager r12.7: CMDB Administration Aug São Paulo, Brazil-426A

6 CA Education Course Calendar: EMEA Aug - Oct 2013 CA Education understands the critical impact that a well-trained team can have on your business performance, so we deliver courses in three settings: traditional classroom, on-site at your location, and virtual. Visit to explore the many course offerings, training options and education solutions available to meet your skill development needs, budget and travel requirements. This schedule is subject to change. Current schedules are available anytime on ca.com. For our cancellation policy please see the CA Education Global Cancellation Policy. < To learn more about how CA Education provides flexible learning options based on your budget, travel requirements and skill level, visit your regional education section of ca.com. Learning Center Locations: Virtual Learning can turn any location into classroom. Our EMEA Learning Centers are located in Austria: Vienna; Belgium: Zaventem; Denmark: Ballerup; Finland: Espoo; France: Paris; Germany: Darmstadt; Israel: Herzliya; Italy: Milan and Rome; Netherlands: Utrecht; Norway: Oslo; Portugal: Lisbon; Spain: Barcelona and Madrid; Sweden: Stockholm; Switzerland: Zurich; UK: Slough-Ditton Manor DATA MANAGEMENT CA ARCserve Backup for Windows r16.0: Administration Aug Zurich, Switzerland Sep Milan, Italy-530A Sep Paris, France-588A Sep Darmstadt, Deutschland-511E Sep Paris, France-588A Oct EMEA - SWI - Virtual Learning - Switzerland Oct EMEA - UK - Virtual Learning - United Kingdom Oct Utrecht, Netherlands-581A CA ARCserve Backup for Windows r16.0: Implementation Aug Darmstadt, Deutschland-511E Sep Milan, Italy-530A Sep Vienna, Austria-572A Oct Utrecht, Netherlands-581A Oct EMEA - UK - Virtual Learning - United Kingdom CA ARCserve Backup for Windows: Workshop Backup-Agenten für SQL und Exchange Aug 20 - Darmstadt, Deutschland-511E Oct 08 - Darmstadt, Deutschland-511E CA ARCserve Backup for Windows: Workshop Disaster Recovery Aug 19 - Darmstadt, Deutschland-511E Oct 09 - Darmstadt, Deutschland-511E CA ARCserve Backup for Windows: Workshop VMware Virtual Infrastructure Sep 12 - Darmstadt, Deutschland-511E CA ARCserve Backup fuer Windows: Neue Funktionen Aug Darmstadt, Deutschland-511E Oct Darmstadt, Deutschland-511E ENTERPRISE MANAGEMENT CA APM 9.1: Diagnostics and Customization 300 Sep Zurich, Switzerland Sep EMEA - UK - Virtual Learning - United Kingdom Oct Darmstadt, Deutschland-511E CA APM r9.1: Java Foundations Sep Stockholm, Sweden-603A Sep Paris, France-588A Sep EMEA - UK - Virtual Learning - United Kingdom Oct Utrecht, Netherlands-581A CA Application Delivery Analysis r9.2: Foundations Aug Zurich, Switzerland Sep Vienna, Austria-572A CA ehealth r6.3 Administration Aug Darmstadt, Deutschland-511E Sep EMEA - UK - Virtual Learning - United Kingdom Sep Rome, Italy-602A Sep Zaventem, Belgium-501A Oct Zurich, Switzerland Oct Darmstadt, Deutschland-511E CA ehealth r6.3 Reporting 300 Aug Stockholm, Sweden-603A Sep Darmstadt, Deutschland-511E Oct Vienna, Austria-572A CA Introscope 9.0: EM Capacity Management Sep 30 - EMEA - UK - Virtual Learning - United Kingdom CA LISA r6.1 Virtualize Fundamentals Sep 04 - EMEA - UK - Virtual Learning - United Kingdom CA LISA r6.1: Foundations Sep 02 - EMEA - UK - Virtual Learning - United Kingdom CA LISA r6.1: Test Fundamentals Sep 03 - EMEA - UK - Virtual Learning - United Kingdom CA NetQoS Performance Center r6.1: Foundation Oct 09 - Zurich, Switzerland CA Network Flow Analysis r9.1: Implementation Oct Zurich, Switzerland CA Performance Management 2.0: Foundations Sep Zurich, Switzerland Sep EMEA - GER - Virtual Learning - Germany CA Performance Management 2.2: Foundations Oct EMEA - SWI - Virtual Learning - Switzerland CA Process Automation r4.0: Designer Sep Paris, France-588A CA Service Operations Insight r3.0: Foundations Aug Oslo, Norway-538A

7 CA Service Operations Insight r3.1: Foundations Oct Vienna, Austria-572A Oct Zaventem, Belgium-501A CA Spectrum Infrastructure Manager r9.2: Foundations Aug Darmstadt, Deutschland-511E Sep Vienna, Austria-572A Sep Paris, France-588A Sep Milan, Italy-530A Sep Rome, Italy-602A Oct EMEA - UK - Virtual Learning - United Kingdom Oct Darmstadt, Deutschland-511E CA Spectrum Infrastructure Manager r9.2: Optimization and Customization 300 Sep Oslo, Norway-538A Oct EMEA - UK - Virtual Learning - United Kingdom CA Spectrum r9.2 Operator Oct 07 - Darmstadt, Deutschland-511E CA Spectrum r9.2: Optimization and Customization 300 Sep Zurich, Switzerland Sep Darmstadt, Deutschland-511E CA Spectrum Infrastructure Manager r9.2: Foundations Oct Stockholm, Sweden-603A CA Workload Automation AE r11.3: Foundations Sep Paris, France-588A Sep Paris, France-588A Sep Rome, Italy-602A Sep Paris, France-588A MAINFRAME CA Top Secret r15: Security Mainframe and Distributed Integrations Sep Rome, Italy-602A Sep Paris, France-588A Unicenter CA-7 Job Management: Essential Operations and Administration Sep Paris, France-588A NIMSOFT CA Nimsoft Monitor 6: Advanced UMP and UR Sep EMEA - UK - Virtual Learning - United Kingdom CA Nimsoft Monitor 6: NS211 Sep EMEA - UK - Virtual Learning - United Kingdom SECURITY CA GovernanceMinder r12.6 : Administration Oct EMEA - GER - Virtual Learning - Germany CA GovernanceMinder r12.6: Implementation Oct 07 - EMEA - GER - Virtual Learning - Germany CA Identity Manager r12.5 SP7: Implementation Sep Milan, Italy-530A Sep Rome, Italy-602A CA IdentityMinder v12.6: Administration Sep Paris, France-588A CA IdentityMinder v12.6: Implementation Sep Paris, France-588A CA Role & Compliance Manager r12.5 SP3: Implementation Oct 07 - Stockholm, Sweden-603A CA Role and Compliance Manager r12.5 SP3: Administration Oct Stockholm, Sweden-603A CA SiteMinder r12.5: Administration Sep Milan, Italy-530A Sep Rome, Italy-602A Sep Paris, France-588A Sep EMEA - GER - Virtual Learning - Germany Sep Darmstadt, Deutschland-511E CA SiteMinder r12.5: Implementation Sep 02 - Paris, France-588A Sep 09 - EMEA - GER - Virtual Learning - Germany Sep 09 - Darmstadt, Deutschland-511E SERVICE PORTFOLIO MANAGEMENT CA Clarity PPM r13.1: Foundations I Bundle Aug EMEA - UK - Virtual Learning - United Kingdom Aug Paris, France-588A CA Clarity PPM r13.1: Foundations II Sep Paris, France-588A Oct EMEA - UK - Virtual Learning - United Kingdom CA Clarity PPM v13: Business Administration Aug Stockholm, Sweden-603A Sep Zaventem, Belgium-501A Sep Utrecht, Netherlands-581A Oct Darmstadt, Deutschland-511E CA Clarity PPM v13: Foundations I Bundle Aug Darmstadt, Deutschland-511E CA Clarity PPM v13: Foundations II Aug Utrecht, Netherlands-581A Sep Zaventem, Belgium-501A Sep Darmstadt, Deutschland-511E CA Clarity PPM v13: Installation Aug Espoo, Finland-506A CA Clarity PPM v13: Integration 300 Sep Espoo, Finland-506A CA Clarity PPM v13: Studio Configuration 300 Oct Darmstadt, Deutschland-511E CA IT Asset Manager r12.7: CA APM Administration Oct Oslo, Norway-538A CA IT Asset Manager r12.7: CA APM Using and Reporting Oct Oslo, Norway-538A CA IT Client Manager r12.x: Operation and Administration Bundle v2 Sep Milan, Italy-530A Sep Rome, Italy-602A Sep Zaventem, Belgium-501A Oct Stockholm, Sweden-603A CA IT Client Manager r12: Operation and Administration Aug Vienna, Austria-572A Sep Darmstadt, Deutschland-511E CA Service Catalog r12.8: Administration Oct Ballerup, Denmark-582A CA Service Desk Manager r12.6: Administration Aug Zaventem, Belgium-501A CA Service Desk Manager r12.6: Administration Bundle Sep Paris, France-588A Oct Utrecht, Netherlands-581A CA Service Desk Manager r12.6: Analyst Operations and Administration Sep Vienna, Austria-572A

8 Sep Zurich, Switzerland Oct Darmstadt, Deutschland-511E CA Service Desk Manager r12.6: Managing Knowledge Sep Stockholm, Sweden-603A Sep Darmstadt, Deutschland-511E Oct Darmstadt, Deutschland-511E CA Service Desk Manager r12.6: Reporting 300 Sep 13 - Stockholm, Sweden-603A Sep 20 - Darmstadt, Deutschland-511E CA Service Desk Manager r12.6: Service Desk Database Management Sep 12 - Stockholm, Sweden-603A Oct 21 - Darmstadt, Deutschland-511E CA Service Desk Manager r12.6: Service Desk Modification 300 Oct Darmstadt, Deutschland-511E CA Service Desk Manager r12.7: CMDB Administration Aug Darmstadt, Deutschland-511E Sep Utrecht, Netherlands-581A Sep Stockholm, Sweden-603A Oct Zaventem, Belgium-501A Oct Vienna, Austria-572A THIRD PARTY VENDOR ITIL Foundation Course Sep Milan, Italy-530A

9 CA Education Course Calendar: Asia-Pacific Aug - Oct 2013 CA Education understands the critical impact that a well-trained team can have on your business performance, so we deliver courses in three settings: traditional classroom, on-site at your location, and virtual. Visit to explore the many course offerings, training options and education solutions available to meet your skill development needs, budget and travel requirements. This schedule is subject to change. Current schedules are available anytime on ca.com. For our cancellation policy please see the CA Education Global Cancellation Policy. < To learn more about how CA Education provides flexible learning options based on your budget, travel requirements and skill level, visit your regional education section of ca.com. Learning Center Locations: Virtual Learning can turn any location into classroom. Our Asia-Pacific Learning Centers are located in Australia: Canberra-Barton, Sydney-North Ryde, Perth-Applecross, Melbourne-City; India: Hyderabad (Auriga), Hyderabad (ITC), Bangalore and New Delhi; Hong Kong. DATA MANAGEMENT CA ARCserve Backup for Windows r16.0: Administration Oct APJ - AUS - Virtual Learning - Australia CA ARCserve Backup for Windows r16.0: Implementation Sep APJ - AUS - Virtual Learning - Australia CA ARCserve Replication and High Availability r16.0: Implementation Aug APJ - AUS - Virtual Learning - Australia ENTERPRISE MANAGEMENT CA APM 9.1: Diagnostics and Customization 300 Sep APJ-SNG-Virtual Learning - Singapore CA APM Customer Experience Manager r5: Up and Running Bundle Aug APJ - AUS - Virtual Learning - Australia CA APM r9.1: Java Foundations Aug APJ - AUS - Virtual Learning - Australia Sep APJ-SNG-Virtual Learning - Singapore Sep 20 - APJ-SNG-Virtual Learning - Singapore Oct APJ - AUS - Virtual Learning - Australia CA Configuration Automation r12.7: Foundations Sep APJ-SNG-Virtual Learning - Singapore CA ehealth r6.3 Administration Sep APJ - AUS - Virtual Learning - Australia CA ehealth r6.3 Reporting 300 Aug APJ-SNG-Virtual Learning - Singapore Aug APJ - AUS - Virtual Learning - Australia CA Infrastructure Management r2.0 Foundations Sep APJ-SNG-Virtual Learning - Singapore CA IT Client Manager r12.x: Operation and Administration Bundle Aug APJ-SNG-Virtual Learning - Singapore Oct APJ - AUS - Virtual Learning - Australia CA ITPAM r3.0: Automating IT Processes Bundle 300 Aug APJ-IND-Virtual Learning - India CA LISA 6.0 Messaging Virtualization Aug 22 - Malaysia-Kuala Lumpur-Learning Centre Sep 05 - APJ Australia, North Sydney-810A CA LISA 6.0 Web Service Virtualization Aug 23 - Malaysia-Kuala Lumpur-Learning Centre Sep 06 - APJ Australia, North Sydney-810A CA NetQoS Performance Center r6.1: Foundation Aug 14 - APJ-SNG-Virtual Learning - Singapore CA NetQoS SuperAgent r9.1: Foundation Aug APJ-SNG-Virtual Learning - Singapore CA Performance Management 2.0: Foundations Sep APJ - AUS - Virtual Learning - Australia Oct APJ - AUS - Virtual Learning - Australia CA Performance Management 2.0: Self-Certification 300 Aug 29 - APJ-SNG-Virtual Learning - Singapore CA Performance Management r2.0: Multi-Tenancy 300 Aug 30 - APJ-SNG-Virtual Learning - Singapore CA Process Automation r4.0: Designer Aug APJ - AUS - Virtual Learning - Australia Sep APJ-SNG-Virtual Learning - Singapore Oct APJ - AUS - Virtual Learning - Australia CA Server Automation r12.5: Foundations Sep APJ-SNG-Virtual Learning - Singapore CA Service Operations Insight r3.0: Foundations Sep APJ-SNG-Virtual Learning - Singapore CA Spectrum Infrastructure Manager r9.2: Foundations Aug 19 - APJ-SNG-Virtual Learning - Singapore Oct APJ - AUS - Virtual Learning - Australia CA Spectrum Infrastructure Manager r9.2: Optimization and Customization 300 Aug APJ-SNG-Virtual Learning - Singapore Sep APJ - AUS - Virtual Learning - Australia CA Virtual Assurance for Infrastructure Managers r12.5: Foundations Sep APJ-SNG-Virtual Learning - Singapore CA Workload Automation AE r11.3: Foundations Aug APJ-SNG-Virtual Learning - Singapore CA Workload Automation AE r11.3: Installation Sep APJ-SNG-Virtual Learning - Singapore

10 ITKO CA LISA 6.0 Test Fundamentals Aug Malaysia-Kuala Lumpur-Learning Centre Sep APJ Australia, North Sydney-810A CA LISA 6.0 Virtualize Fundamentals Aug 21 - Malaysia-Kuala Lumpur-Learning Centre Sep 04 - APJ Australia, North Sydney-810A MAINFRAME CA Easytrieve Plus Report Generator r6.4: Extended Topics (Formerly Advantage CA-Easytrieve Plus Report Generator: Advanced Topics) Aug 30 - APJ - AUS - Virtual Learning - Australia CA Easytrieve Plus Report Generator r6.4: Reports (Formerly Advantage CA-Easytrieve Plus Report Generator: Basic Reports) Aug 27 - APJ - AUS - Virtual Learning - Australia CA Easytrieve PlusReport Generator r6.4: Reports & Basic File Manipulation (Formerly Advantage CA-Easytrieve PlusReport Generator: Reports & Basic File Manipulation) Aug APJ - AUS - Virtual Learning - Australia NIMSOFT CA Nimsoft Monitor 6: Advanced UMP and UR Aug APJ-SNG-Virtual Learning - Singapore Sep APJ-SNG-Virtual Learning - Singapore CA Nimsoft Monitor 6: NS211 Aug APJ-SNG-Shanghai Ruiyutong-CHN Sep APJ-SNG-Virtual Learning - Singapore SECURITY CA Access Control r12.5 SP3: Administration Aug APJ-SNG-Virtual Learning - Singapore CA Access Control r12.5 SP3: Implementation Aug APJ-SNG-Virtual Learning - Singapore CA GovernanceMinder r12.6 : Administration Sep APJ-SNG-Virtual Learning - Singapore CA GovernanceMinder r12.6: Implementation Sep 02 - APJ-SNG-Virtual Learning - Singapore CA IdentityMinder v12.6: Administration Aug Applcross, Australia-864A Sep APJ - AUS - Virtual Learning - Australia CA IdentityMinder v12.6: Implementation Aug APJ - AUS - Virtual Learning - Australia CA SiteMinder r12.5: Administration Aug APJ - AUS - Virtual Learning - Australia Sep APJ-SNG-Virtual Learning - Singapore Oct APJ - AUS - Virtual Learning - Australia CA SiteMinder r12.5: Implementation Aug 30 - APJ-SNG-Virtual Learning - Singapore Oct 28 - APJ - AUS - Virtual Learning - Australia SERVICE PORTFOLIO MANAGEMENT CA Clarity PPM r13.1: Foundations I Bundle Aug APJ-SNG-Virtual Learning - Singapore CA Clarity PPM r13.1: Foundations II Aug APJ-SNG-Virtual Learning - Singapore CA Clarity PPM v13: Business Administration Oct APJ - AUS - Virtual Learning - Australia CA Clarity PPM v13: Data and Reporting Oct APJ - AUS - Virtual Learning - Australia CA Clarity PPM v13: Foundations I Bundle Aug APJ - AUS - Virtual Learning - Australia Oct APJ - AUS - Virtual Learning - Australia CA Clarity PPM v13: Foundations II Sep APJ - AUS - Virtual Learning - Australia CA Clarity PPM v13: Installation Sep APJ-SNG-Virtual Learning - Singapore CA Clarity PPM v13: Integration 300 Sep APJ - AUS - Virtual Learning - Australia Sep APJ-SNG-Virtual Learning - Singapore CA Clarity PPM v13: Studio Configuration 300 Sep APJ - AUS - Virtual Learning - Australia CA IT Asset Manager r12.7: CA APM Administration Aug APJ-SNG-Virtual Learning - Singapore CA IT Asset Manager r12.7: CA APM Using and Reporting Aug APJ-SNG-Virtual Learning - Singapore CA Service Catalog r12.8: Administration Sep APJ - AUS - Virtual Learning - Australia CA Service Desk Manager 12.6: CA Process Automation Integration 300 Sep APJ - AUS - Virtual Learning - Australia CA Service Desk Manager r12.6: Administration Bundle Sep APJ - AUS - Virtual Learning - Australia Oct APJ - AUS - Virtual Learning - Australia CA Service Desk Manager r12.6: Managing Knowledge Aug APJ - AUS - Virtual Learning - Australia Oct APJ - AUS - Virtual Learning - Australia CA Service Desk Manager r12.6: Reporting 300 Aug 12 - APJ-SNG-Virtual Learning - Singapore Aug 19 - APJ-SNG-Virtual Learning - Singapore Sep 13 - APJ - AUS - Virtual Learning - Australia Oct 25 - APJ - AUS - Virtual Learning - Australia CA Service Desk Manager r12.6: Service Desk Database Management Aug 23 - APJ - AUS - Virtual Learning - Australia Oct 04 - APJ - AUS - Virtual Learning - Australia CA Service Desk Manager r12.6: Service Desk Modification 300 Aug APJ-SNG-Virtual Learning - Singapore Sep APJ - AUS - Virtual Learning - Australia CA Service Desk Manager r12.7: CMDB Administration Aug APJ - AUS - Virtual Learning - Australia Oct APJ - AUS - Virtual Learning - Australia

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