HR Outsourcing Market Forecast: ~~~

Transcription

1 HR Outsourcing Market Forecast: ~~~ Market Assessment August 2012

2 About is a specialist BPO analyst company. provides buy-side and sell-side organizations with deeper research and analyses in front office, mid-office and back office BPO than any other research firm in the world. The company s subscription-based model provides subscribers with robust market analyses, case studies, vendor assessments, contract analyses, market reports and access to a content-rich BPO contracts database. The firm covers a wide range of industries including financial services, government and utilities sectors, and tracks worldwide and regional BPO activity. s home page is The company tracks business services activity. In particular, focuses on the following business services and process areas: Front-office document Management Middle office industry-specific processing services such as card processing services Back office support services such as HR services and finance & accounting services provides information to its clients in a variety of forms, including within: s BPO subscription services, to assist organizations in identifying the most promising areas of BPO activity Workshops, to assist organizations in identifying the most appropriate areas of BPO for their organization Custom assessments, to assist buy-side organizations in benchmarking individual processes and to assist vendors in successfully taking BPO concepts to market. For more details, contact: U.S: Riverside Center 275 Grove Street Suite Newton MA Phone: (617) U.K.: Atrium Court, The Ring Bracknell RG12 1BW Phone: +44 (0) France: 4 place Louis Armand Tour de l'horloge Paris France Phone: gary.bragar@nelson-hall.com 2012 by. August 2012

3 Abstract The purpose of this study is to provide vendors and users with a market forecast of the global HR outsourcing market by geography and service type. The study complements the market assessments and analyses that are produced within s HR outsourcing subscription service, and is designed for: Marketing, sales and business managers developing strategies to target service opportunities within the HR outsourcing market Executives in purchasing organizations seeking an understanding of: The HR outsourcing market The segmentation of the HR outsourcing Vendor market shares in HR outsourcing. Consultants advising clients on vendor selection Financial analysts specializing in the support services sector. The term business process outsourcing (BPO) is defined as the outsourcing of business functions or processes. In order to qualify under this definition BPO contracts must involve the vendor taking responsibility for operational management of the business activity. For the purposes of this definition, IT services do not count as a business function. Potential BPO activities include: Front-office services Customer management services including billing services Document management services Middle-office administration services Industry-specific processing services e.g. card processing services Back-office support services Finance & accounting services, including purchase-to-pay, order-to-cash, and record-to-report HR Services including payroll services, HR administration services, managed recruitment services and training provision and administration Services for procurement of indirect goods and services Copyright 2012 by. All rights reserved. Printed in the United Kingdom. No part of the publication may be reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. The information provided in this report shall be used only by the employees of and within the current corporate structure of s clients, and will not be disclosed to any other organization or person including parent, subsidiary, or affiliated organization without prior written consent of. exercises its best efforts in preparation of the information provided in this report and believe the information contained herein to be accurate. However, shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided by. August 2012

4 Table of Contents Chapter 1 Introduction 1 Objectives 1 Scope and Definitions 2 Methodology 8 Structure of the Report 11 Chapter 2 HR Outsourcing Market Forecast by Geography 12 Global Overview 12 North America 13 EMEA 15 Asia Pacific 18 Latin America 19 Chapter 3 HR Outsourcing Market Forecast by Service Line HR Outsourcing Multi-process HR Outsourcing Benefit Administration Services Payroll Services Recruitment Process Outsourcing (RPO) Learning BPO (LBPO) 63 Appendix A 68 EMEA 68 Asia Pacific 73 Latin America 76 Appendix B Reconciliation by. - i - August 2012

5 List of Exhibits HR Outsourcing Market Forecast by Service Type Global: HR Outsourcing Market Forecast by Service Type North America: HR Outsourcing Market Shares by Service Type United States: HR Outsourcing Market Shares by Service Type Canada: HR Outsourcing Market Forecast by Service Type EMEA: HR Outsourcing Market Forecast by Service Type United Kingdom: HR Outsourcing Market Forecast by Service Type France: HR Outsourcing Market Forecast by Service Type Germany: HR Outsourcing Market Forecast by Service Type Italy: HR Outsourcing Market Forecast by Service Type Rest of EMEA: HR Outsourcing Market Forecast by Service Type Asia Pacific: HR Outsourcing Market Forecast by Service Type Latin America: HR Outsourcing Market Forecast by Region: Estimated HR Outsourcing Market Shares Global: Estimated HR Outsourcing Market Shares North America: Estimated HR Outsourcing Market Shares United States: Estimated HR Outsourcing Market Shares Canada: Estimated HR Outsourcing Market Shares EMEA: Estimated HR Outsourcing Market Shares United Kingdom: Estimated HR Outsourcing Market Shares France: Estimated HR Outsourcing Market Shares Germany: Estimated HR Outsourcing Market Shares Italy: Estimated HR Outsourcing Market Shares Rest of EMEA: Estimated HR Outsourcing Market Shares Asia Pacific: Estimated HR Outsourcing Market Shares Latin America: Multi-Process HR Outsourcing Market Forecast by Region: Estimated Multi-Process HR Outsourcing Market Shares Global: Estimated Multi-Process HR Outsourcing Market Shares North America: Estimated Multi-Process HR Outsourcing Market Shares United States: Estimated Multi-Process HR Outsourcing Market Shares EMEA: Estimated Multi-Process HR Outsourcing Market Shares United Kingdom: Benefit Administration Services Market Forecast by Region: Estimated Benefit Administration Services Market Shares Global: Estimated Benefit Administration Services Market Shares North America: Estimated Benefit Administration Services Market Shares United States: Estimated Benefit Administration Services Market Shares Canada: Estimated Benefit Administration Services Market Shares EMEA: Estimated Benefit Administration Services Market Shares United Kingdom: Estimated Benefit Administration Services Market Shares Germany: by. - ii - August 2012

6 Estimated Benefit Administration Services Market Shares Asia Pacific: Payroll Services Market Forecast by Region: Estimated Payroll Services Market Shares Global: Estimated Payroll Services Market Shares North America: Estimated Payroll Services Market Shares United States: Estimated Payroll Services Market Shares EMEA: Estimated Payroll Services Market Shares United Kingdom: Estimated Payroll BPO Market Shares France: Estimated Payroll Services Market Shares Germany: Estimated Payroll Services Market Shares Rest of EMEA: Estimated Payroll Services Market Shares Asia Pacific: RPO Market Forecast by Region: Estimated RPO Market Shares Global: Estimated RPO Market Shares North America: Estimated RPO Market Shares United States: Estimated RPO Market Shares EMEA: Estimated RPO Market Shares United Kingdom: Estimated RPO Market Shares Asia Pacific: LBPO Market Forecast by Region: Estimated LBPO Market Shares Global: Estimated LBPO Market Shares United States: Estimated LBPO Market Shares EMEA: Estimated LBPO Market Shares United Kingdom: Estimated LBPO Market Shares Asia Pacific: HR Outsourcing Market Forecast by Service Type Ireland: HR Outsourcing Market Forecast by Service Type Switzerland & Austria: HR Outsourcing Market Forecast by Service Type Eastern Europe: HR Outsourcing Market Forecast by Service Type Benelux: HR Outsourcing Market Forecast by Service Type Nordics & Finland: HR Outsourcing Market Forecast by Service Type Spain & Portugal: HR Outsourcing Market Forecast by Service Type Other Europe: HR Outsourcing Market Forecast by Service Type Middle East: HR Outsourcing Market Forecast by Service Type Africa: HR Outsourcing Market Forecast by Service Type Australia & New Zealand: HR Outsourcing Market Forecast by Service Type China: HR Outsourcing Market Forecast by Service Type India: HR Outsourcing Market Forecast by Service Type Japan: HR Outsourcing Market Forecast by Service Type Other Asia: HR Outsourcing Market Forecast by Service Type Argentina: HR Outsourcing Market Forecast by Service Type Brazil: HR Outsourcing Market Forecast by Service Type Mexico: by. - iii - August 2012

7 HR Outsourcing Market Forecast by Service Type Other Latin America: by. - iv - August 2012