Upstate University Hospital

Transcription

1 Upstate University Hospital

2 Upstate University Hospital Upstate University Hospital became a CaringBridge Partner in May 2011 This Partnership is for ALL of Upstate University Hospital to use Staff members should recommend this service to patients, caregivers and families CaringBridge is a family-centered service you can offer today

3 CaringBridge CaringBridge is a free, personal, nonprofit web service that connects family and friends to share information, love and support during a health crisis, treatment and recovery.

4 CaringBridge History A nonprofit organization based in Eagan, Minnesota Began in 1997 with a friend helping a friend Today over 254,000 CaringBridge sites support and connect more than 42 million people each year Over half-a-million direct connections are made each day The CaringBridge community includes authors, visitors and/or donors in all 50 states and more than 225 countries/territories around the world.

5 CaringBridge Service Always free Patient Focus no ads or banners Available to anyone all ages, all types of health situations No HIPAA restrictions or regulations Available in English and Spanish Online and phone customer service available

6 Creating a CaringBridge Site Very easy and simple to create Takes 5-10 minutes to create a site Online Tutorial available

7 Allows patient to tell her/his story to family & friends in regards to the life event that has connected them through CaringBridge Add & change photos regularly- up to 51 Journal page allows for regular updates to family & friends Hospital information & logo displayed here Guestbook allows family & friends to send greetings and support to a loved one 24/7

8 Privacy & Security Sites are private and not searchable on Internet search engines Visitors must know the specific and unique site name Site authors can choose additional layers of privacy and security for their sites

9 Benefits To Your Patients/Families Eases the burden of communication Relieves stress and reduces isolation Empowers love, compassion and healing Helps every person affected by a health crisis

10 Benefits To Your Patients/Families Friends and loved ones can check in on caregiver and patient 24/7 Tangible support from a large number of people Allows patient and caregiver to remain part of a community Convenient for family, friends and co-workers to stay connected

11 Benefits To Your Organization Upstate University Hospital is recognized as the provider of a valuable service Enhances patient and family support system Can improve perceived quality of care & patient satisfaction 93% of CaringBridge authors rate quality of healthcare received very good or excellent Increases the brand recognition and good will at Upstate University Hospital Co-branded patient websites Average of 50 visitors per website who see your logo

12 Helping Patients & Caregivers On the first day I created my CaringBridge website I received 120 visits. I never could have communicated with 120 people in one day without this website. -Sara Pallen, a woman in remission from leukemia Because of the people around me and to engage them through CaringBridge, I was able to put the accident behind me and start planning for the future. -Aaron Holm, a double leg amputee It would have been a much more difficult and lonely time without CaringBridge. -Michael Dunn, father of twins with cancer

13 Healthcare Staff It provides us with an opportunity for powerful brand recognition, increased traffic and visibility to thousands of online visitors. -Brad, Hospital CEO Most of our families use CaringBridge and find it to be an absolute lifeline. - Marion, Clinical Social Worker I tell patients again and again CaringBridge is as valuable as our best anti-nausea medication." - Susan, Oncology Nurse CaringBridge is a tremendous help for our family members during overwhelming times. - Jim, CaringBridge Hospital Sponsor I have worked in the critical care setting for almost 20 years as an ICU nurse and never have I seen a more valuable tool for families than this website. - Peggy, NICU nurse

14 Recommend CaringBridge Tell your patients and their families about CaringBridge CaringBridge can be used for: Cancer Treatment Premature Birth Accident & Serious Injury Stroke Hospitalization Organ Transplant Hospice Care Chronic Illness Rehabilitation Military Deployment International Adoption War Injury

15 Next Steps at Upstate Getting the Word Out August/September Meetings Newsletters Table Tents in Cafeteria (August) Brochures in Family Waiting areas, R.O.C. Upstate News You Can Use Family Resource Center How to Recommend Caring Bridge :On-site Visit October 25 Visit Key units/areas locations and times tba Visit with Key Constituent groups (ie: Spiritual Care, SW, Family Resource Center) Table outside Cafeteria 11:00 1:00 Future Exploring the option of Nursing Grand Rounds presentation, Using Social Media to Improve the Patient Experience

16 Thank You for being here... If you need anything or have any questions please call or Jill Lein Healthcare Outreach Manager Julie Jacobs Healthcare Outreach Specialist