COMMUNITY MERCY HEALTH PARTNERS LIVING OUR MISSION AND VALUES Community Benefit Report COMMUNITY MERCY. Health Partners

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1 COMMUNITY MERCY HEALTH PARTNERS LIVING OUR MISSION AND VALUES 2011 Community Benefit Report COMMUNITY MERCY Health Partners

2 Dear Friend, COMMUNITY MERCY Health Partners 100 Medical Center Drive Springfield, Ohio Community Mercy Health Partners strives to meet the health needs of all people, especially the poor and underserved. That s our mission. And it s our passion. Last year CMHP provided more than $27 million in Community Benefit to the people of Clark and Champaign counties. Our neighbors, many of them facing tough economic challenges, have called on us more than ever to bridge the gap to healthcare services. The community relies on us for a comprehensive range of services. We are meeting those needs, not only in the new, state-of-the-art Springfield Regional Medical Center, but also through Senior Health and Housing, Specialty Care Centers, Diagnostic Services, Home Health Care and others. Pamela Cross Young, Ph.D. Mark S. Wiener As the area s only full-service, nonprofit healthcare provider, we are proud of the strides we have made in meeting the needs of our community. In this Community Benefit Report, you can learn about the tangible ways that we ve been entrusted to help others through these services and our many outreach programs. Table of Contents 2 Community Benefit Value Summary 3 Community Health Improvement 4 Financial Contributions 4 Subsidized Health Services 6 Health Professionals Education 6 Charity Care 6 Unpaid Cost of Medicaid 7 Other Programs 8 Vision/Mission/Values 8 Important Phone Numbers Thank you for helping Community Mercy Health Partners provide such a valuable network of services to the community. Sincerely, Mark S. Wiener Pamela Cross Young, Ph.D. President and CEO CMHP Board Chair 2011 Community Benefit Report 1

3 Introduction Community Mercy Health Partners (CMHP) is committed to delivering exceptional care with compassion as it seeks to meet the healthcare needs of all people, especially the poor and underserved. In addition, CMHP ensures that its policies integrate and reflect the public interest in order to meet its responsibilities as a not-for-profit organization. Community Benefits are programs or activities that respond to identified community needs and meet at least one of these objectives: Improve access to healthcare services. Enhance the health of the community. Advance medical or healthcare knowledge. Relieve or reduce the burden of government or other community/charitable efforts. Value Summary During 2011, CMHP provided $27,920,991 in Community Benefits in a number of categories. This represents 10.1% of the region s total operating expenses. Community Health Improvement: $350,819 Financial Contributions: $564,125 Unpaid Cost of Medicaid: $16,062,501 Subsidized Health Services: $1,706,502 Health Professionals Education: $507,282 Charity Care: $8,729,762 Community Health Improvement Community Health Improvement includes services that extend beyond patient care, such as education, spiritual and emotional support, and health screenings. These activities do not generate patient care bills, although they may involve a nominal fee. Programs and events in this category include: Community Mercy Med Assist This program helps area residents who cannot afford their prescription medications. Clients can apply and obtain vouchers, which can then be redeemed at one of 20 local participating pharmacies. In addition, our Med Assist staff coordinates with over 80 area physicians to assist patients in receiving free medications from pharmaceutical companies. During 2011, the Med Assist team provided over $2.9 million in prescription assistance, a significant increase over 2010: % increase Value of Prescription Assistance...$2,413, $2,895, % Number of Unduplicated Clients... 2, , % Camp Phoenix Camp Phoenix is an annual event organized by Community Mercy Hospice for area children who are experiencing grief due to the loss of a loved one. The camp provides healthy interaction in a fun, safe environment that combines recreational activities with support groups. By interacting with peers who share similar grief experiences, participants recognize they are not alone in the grieving process and learn skills to cope with their loss. This one-day event is provided free of charge to children and teens between ages Sixty-five children and teens attended the sixth annual Camp Phoenix on June 30, Community Mercy Health Partners 2011 Community Benefit Report 3

4 Financial Contributions This includes financial support and in-kind contributions to community agencies and charities with health-related goals. For the past decade, the Rocking Horse Center has been a key partner with CMHP in making basic healthcare more accessible, especially for the poor and underserved. Rocking Horse is a community-based health center in Springfield that seeks to provide a medical home for children and adults, regardless of their insurance status or ability to pay for services. Early in 2009, Rocking Horse was granted status as a Federally Qualified Health Center (FQHC). Under the FQHC program, Rocking Horse will receive higher levels of reimbursement for services provided to Medicaid patients. Historically, both the Mercy Parent-Infant Center and Keifer-Mercy Health Center received grant funding from the Help Me Grow program through the State of Ohio. In 2009, funding for this program was dramatically reduced as part of significant budget reductions at the state level. Due to these cuts and other operational challenges, the viability of these two programs was in jeopardy. However, through a collaborative effort, CMHP was able to transition both programs to the Rocking Horse Center at the beginning of Because of its status as a Federally Qualified Health Center, Rocking Horse is well positioned to sustain these services and continue to serve these at-risk populations. In addition, CMHP has pledged to continue its financial support for Rocking Horse throughout 2010 and Subsidized Health Services CMHP sponsors several programs that respond to specific needs within the community, even though these services generate low or negative profit margins. Community Mercy REACH The REACH program, (Recovery Education Advocacy Caring Hope), provides confidential outpatient alcohol, drug and tobacco treatment programs to residents of Clark, Champaign, and surrounding counties. Adolescents and adult programs are offered at different levels of intensity including intervention programs for adolescents to intensified treatment for both adolescents and adults. Available at no cost to local schools is a Teen Intervention Educational presentation focusing on the dangers and consequences of alcohol, drug and tobacco use. All programs are provided by licensed chemical dependency therapists, or certified tobacco specialists. REACH offers a Smoking Cessation program quarterly and programs are available on site for local companies and agencies. The Smoking Cessation program includes education, nutrition, skills to eliminate tobacco use to promote an overall healthy lifestyle. In addition, REACH provides Drug Free Safety Programs (DFSP) classes on site or at REACH to local employers participating in the Bureau of Workers Compensation Program (BWC). Outpatient services are available at two location, Mercy Memorial Hospital in Urbana, and Mercy Crest Medial Buildings Springfield, Please call with any questions or concerns. Mercy Well Child Clinic Mercy Well Child is a pediatric clinic that identifies and addresses potential health and development concerns in children. The clinic promotes quality pediatric care with a holistic approach to meet the health, social and emotional needs of children and their families. The caring staff nurtures, educates, and supports the child and entire family unit throughout the many phases of development in close collaboration with other local agencies. Well Child is located inside Mercy Memorial Hospital in Urbana. As part of the CMHP regional care network, the hospital offers a full complement of pediatric therapies just down the hall from the Well Child Clinic. Mercy Well Child serves children from infants to age 21, regardless of the families income or insurance status. Patient Transportation Program CMHP provides transportation for hospital patients who are ready to be discharged but do not have a car or other means for securing a ride home. Through a collaboration with the Clark County Rides Plus program, CMHP provided rides for 460 patients in 2010; growing to over 1,000 patients in Community Mercy Health Partners 2011 Community Benefit Report 5

5 Charity Care Charity care is defined as free or discounted health services provided to persons who cannot afford to pay and who meet the criteria for financial assistance. Continuing the legacy of our founders and religious sponsors, CMHP provides care to all who need it, regardless of their insurance status or income level. Health Professionals Education This category includes expenses related to the Springfield Regional School of Nursing (SRSN). SRSN prepares entry-level practitioners to provide service in a variety of settings. The goal of this hospitalbased nursing education program is to enable students to acquire the competencies required to effectively apply the nursing process at the beginning level of practice. SRSN, which transitions to Clark State Community College in the school year, offers a two-year program with emphasis on clinical experience. Graduates of this program are prepared for the Registered Nursing Licensing Examination and can obtain an Associate of Arts in Health Science degree by completing a residency with Urbana University. Unpaid Cost of Medicaid Under certain public programs such as Medicaid, the costs of treatment are often greater than the payments received. This economic loss is absorbed by CMHP and totaled $16 million in Other Programs... Migrant Health Outreach For the past 20 years, CMHP has sponsored annual health fairs to provide free screenings, lab tests and health education for area migrant workers and their families. More recently, a mobile clinic program was started to provide follow-up care and basic healthcare services. The mobile clinic is a collaborative partnership between Community Mercy Med Assist, the Salud Clinic and the Clark County Combined Health District. Support Groups and Education CMHP offers a number of support groups and seminars to encourage community involvement and promote healthy lifestyles. Most of these are free, open to the public, and target specific conditions or topics, such as: Alzheimer s Support Group Cancer Caring Friends Support Group Look Good, Feel Better for women Pink Ribbon Society breast cancer Diabetes Support Group Several diabetes classes are also available, with enrollment fees Hospice / Grief Support Coffee and Conversation Hour Adult Grief Support Groups (6-week sessions) Children s Grief Support (throughout the school year) Camp Phoenix Day Camp Heart Disease ICD Support Group Mended Hearts Support Group Free Heart Check Center (kiosk at the Upper Valley Mall) Stroke Club Support Group Weight Loss Surgery Support Group 6 Community Mercy Health Partners 2011 Community Benefit Report 7

6 About Community Mercy Health Partners Our Vision A comprehensive, integrated regional healthcare system, renowned for our quality, innovation, compassionate service, and culture. Our Mission To carry out the Catholic Healthcare Partners mission within our community by providing safe, effective, patient/resident centered, timely and cost efficient care and education to meet the health needs of all people, especially the poor and underserved. Our commitment to this healing ministry will be evidenced by exceptional care, compassion and respect for the diverse religious beliefs and faith traditions of those we serve. Catholic Healthcare Partners extends the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and underserved. Our Core Values We demonstrate behaviors reflecting our core values: Compassion, Excellence, Human Dignity, Justice, Sacredness of Life and Service. Important Phone Numbers Community Mercy Med Assist or Community Mercy Hospice Community Mercy REACH or Mercy Well Child Clinic Springfield Regional Cancer Center or For more information, visit 8 Community Mercy Health Partners

7 100 Medical Center Drive Springfield, Ohio