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Percival Carr
8 years ago
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2 Introduction New HR & Payroll offer for 2015 Two service offers: WES HR & WES Payroll Improvements following market research and customer engagement with Schools Objectives of the day Overview of operating model Revised service offers for WES Payroll & HR Introduction of WES Payroll Direct

3 New Operating Model 2015 is about taking our service from a predominantly transaction based service to a completely customer focussed one To provide proactive targeted support for all your HR and Payroll needs

4 New Operating Model Integration of HR and Payroll services One named contact for all HR & Payroll Queries Escalation to specifically trained specialists for individual school issues Quicker responses Contact options: Telephone and online Proactive termly contact to discuss HR and Payroll requirements.

5 New Operating Model Improved online Customer Contact Centre WES HR & Payroll Direct (Zendesk) Online system to raise all queries with HR & Payroll Track queries and keep audit for information purpose Secure system available 24/7

6 New Operating Model New revamped WES Website and knowledge library giving you: Access to self serve information and advice Interactive process flows for HR & Payroll processes Access e-learning, user guides and FAQ s Simple and easy to use

7 Value of Integrated Operating Model One contact into HR and Payroll to minimise requests for information. Seamless gross to net payroll function. Audit trail of all HR and Payroll queries. Quicker response times. User friendly interactive guidance allowing you to self serve basic information. Improved consistency of advice

8 WES Payroll

9 Payroll Offer For 2015 there is one simple price per payslip subscription for Payroll Payroll plus has been removed Contracts will be available on a Buy As You Need basis Formal launch of WES Payroll Direct, our online form solution - we will no longer accept paper changes

11 Overview Fully integrated simple to use industry standard payroll solution. Developed from extensive market research with school staff in mind Online portal supporting management of your payroll Ability to control, manage and make changes by self-service

12 Overview Secure online system with real-time access 24/7 Advanced data validation reflecting local practices Manage your own HR data Easily accessible support and guidance

Values & Benefits Warwickshire County Council know schools Extended payroll deadlines for all data entry All your employee information in one easily accessible place Fully

13 Values & Benefits Warwickshire County Council know schools Extended payroll deadlines for all data entry All your employee information in one easily accessible place Fully secure single sign on system Integrated Payroll team to help support your school More control over your data through Self-Service Automated system uploads reducing error and cost

14 WES Payroll Direct Welcome Screen Easy to navigate system with notification screen

15 WES Payroll Direct Employee Records Make changes to your Payroll at the click of a button

16 Payroll Summary Full seamless gross to net payroll function Reduced price for payroll service. Revised KPI s Support will be available during roll out of new system

17 WES HR

18 The new HR Service Offer gives your school Proactive, targeted support and HR advice including monthly sickness absence monitoring Integrated HR and Legal service enabling us to provide risk assessed advice and achieve best outcome for school

19 The HR Service Offer Basic Subscription based on 2014/15 prices. Access to advice and guidance online through WES website, access to HR & Payroll Direct for routine advice on policy and procedures. Buy as you need add on options for technical advice or face to face contact.

20 The new HR Service Offer Enhanced Subscription on a price per payslip basis Access to WES website and HR & Payroll Direct Technical HR Advice over the phone 2 hours WES legal services advice Sickness absence monitoring (if you subscribe to WES Payroll) Monitoring and analysis of your contacts to suggest services which may add value to your school

21 Buy as you need Services Additional HR services available on a buy as you need basis On site HR Advice, job grading, technical advice at hearings, training, workforce development, and mediation Varying levels of service from job postings to fully managed campaigns, contract production and Vetting Services

22 Value of HR Service To develop excellent people management through proactive and targeted support Offer solutions to help achieve the best outcome for your school in a timely manner Help to reduce sickness absence in your school through proactive interventions Increased proactive contact with your school to foresee and prevent problems escalating

Value of HR Service Improve your recruitment experience by sourcing engaged candidates and using our expertise to fully manage senior or complex

23 Value of HR Service Improve your recruitment experience by sourcing engaged candidates and using our expertise to fully manage senior or complex recruitment campaigns Positive employee relationships with trade unions. Highly commended in the PPMA Creating Positive Employee Relations Category in 2015

24 Why we are better together Proactive management of sickness Proactive total employee lifecycle management Smooth transition between processes giving you a seamless all in one integrated service Termly contact to discuss your bespoke requirements Changes to HR Policy are managed on your behalf One contact for all your HR & Payroll requirements

25 Questions

ESR enables every member of staff to view and maintain their own records, and to instigate actions that will improve their personal development

ESR Self Service ESR enables every member of staff to view and maintain their own records, and to instigate actions that will improve their personal development Overview ESR s self service capabilities