Modernising HR and Payroll Services Transforming the way we work

Transcription

1 Modernising HR and Payroll Transforming the way we work

2 Transforming the Organisation - The People Strategy The Council s People Strategy was developed and launched in 2007 with a simple vision for the Council to become an Employer of Choice. The priorities have been established and are aligned to the organisations key strategic plans Strategic themes Developing and enhancing our leadership capacity Managing high performance Engaging with our employees and ensuring they feel valued Recruiting and retaining a talented workforce Supporting flexible and mobile working Developing a reward and recognition strategy that supports our aims Ensuring equality of opportunity and treatment Developing workforce Skills & Capacity Managing our people efficiently

3 Our Vision For Change The transformation of the Council s HR service provision and people management culture to deliver the best people: the best services which enables the Council to achieve its strategic objectives.

4 Transformation Reactive operational support Proactive strategic support Duplicated expertise Centralised shared expertise Variable service delivery Consistent high quality services Diverse processes Common processes/procedures Inefficient use of HR skills (Transactions) Maximised use of professional staff (Strategic/Advisory) People management = HR People management culture for whole Council

5 The new service People Strategy aligned to Council priorities and include service objectives Strategic leadership / unified management Single, HR service HR to provide strategic advice and support HR professionals focus on providing managers with added value solutions Increased capacity/better use of resources (VFM)/increased flexibility/reduce duplication Consistent service delivery and common processes Line managers to become People Management experts Supports the shift to People Management culture

6 Corporate HR Structure Head of Strategic HR Learning & Development Manager HR Manager Corporate Business Partner Corp Res, CEX s & Community Business Partner HT & WM Business Partner C & YPS Business Partner Adult Social Care X Learning structure & approach to be reviewed HR Team Manager Resourcing & Strategic Development G14 HR Team Manager (departments) G14 HR Team Manager C & YPS including Schools G14 Health, Safety & Welfbeing Manager HR Business Support Team Leader G10 SHRA Employment Policy, Pay & Reward G12x1 SHRA Organisational Change Recruitment & Equalities G12x1 SHRA CEX Resources Community G12x1 SHRA HT & WM G12x1 SHRA Adult Social Care G12x1 SHRA C & YPS G12x4 Senior HR Business Support Administrator G8x1 PA / Administrator to HRMT G7x1 HR Business Support Assistant G5x1.5 HR Advisor Pay & Reward G11x1 HR Advisor Employment Policy G11 x3 HR Advisor Equalities G11x1 HR Advisor Organisational Change G11x1 HR Advisor G11x5 HR Advisor G11x4 Assistant HR Advisors G8-10x4

7 ESC Structure ESC Manager Service Delivery Manager Service Delivery Manager CI Manager Helpdesk Employee Employee Employee (Schools) Employee Employee Payroll Control Recruitment Sys Admin MI & CI Team Interim Arrangement Payroll Teams paying Schools Based & Agency staff via Trent Interim HR Admin Team providing services to Schools Interim Arrangement Blended HR & Payroll Teams providing services to Employees (not based in schools) & Pensioners via Oracle

8 The new service New structure New roles New processes New service New technology New ways of working

9 Key Components of The New Service Business Partners Strategic working with DMT s & senior managers Employee Service Centre Corporate HR Operational activity Line Managers Professional Advice, Guidance & Support. Policy/Research Management of People

10 New Way of Working New Employment Query Existing Employment Case (Phase 1 Feb 09) Application of Policy New employment policies CIS Knowledge base (Phase 2 Sept 09) Oracle Self Service Line Manager Self Service Employee self service Personal details / bank details Manager self service Travel claims / absence & leave recording ESC Via HR Helpdesk HR Advice

11 Overview of Tier Delivery Model TIER 0 Self Service TIER 1 ESC Advisory TIER 2 ESC 2 nd Line Advice TIER 3 Corporate HR Tier 0 Knowledge Base designed to encourage Employee/Manager to problem solve themselves before contacting the Service Centre Single access point for all electronic, self service employee and manager requests for HR services Enables access to FAQs as well as completion of basic transactions Tier 1 Provide first line HR support to employees & managers Assist in the resolution of management & employee queries related to all HR policies, procedures and programmes Provide HR IT Support Assist with simple administrative transactions Tier 2 Provide transactional and administrative services Provide 2nd level support for query resolution via a virtual duty team or officers There are several types of Tier 2 employees: Transaction management Subject Matter Experts (SMEs) Tier 3 Corporate HR which would have Tier 3 level expertise in a specific specialism such as policy and case workers HR Business Partner s provide expertise on strategic issues & local initiatives

12 % Queries resolved at each tier This is the Employee Interaction Model the Click-call-face model which demonstrates the percentage of calls resolved at each level which is our aspiration. Technology Filter ESC Centre Filter The competitiveness of the HR organisation depends on the effectiveness of the two filters Queries Tier 0 Tier 1 Tier 2 Tier 3 100% 60% 25% 10% 5% Call Face Corporate HR Click Shared in HR, Watson Wyatt, 1999 Shared in HR, Watson Wyatt, 1999

13 Next steps HR Business Partner to deliver a more in depth presentation to all managers within Departments Clear role definitions for line managers, head-teachers, HR and ESC Revised employment policies to enable the transformation Revamp of HR information CIS knowledge base Development programme for managers (commencing Dec 08) New management development programme for managers (commencing April 09) New way of working implemented (from Feb 09) HR helpdesk (one number for managers) HR professional support role to enable managers to lead and manage their people Employee Service Centre established (high quality transactional services) Implementation of Oracle ERP Self Service (available from July 09)