Michael M Konan Jr. Michael.Konan@Gmail.com NovoNordisk November 2015 January 2016 SCCM Administrator III (Contingent)

Transcription

1 Michael M Konan Jr Michael.Konan@Gmail.com NovoNordisk November 2015 January 2016 SCCM Administrator III (Contingent) Managed Configuration Manager 2012 R2 environment. Patch management using WSUS, Day to day administration and troubleshooting of Windows Clients including Virtual Desktops. Report creation for compliance and metrics reporting. Community Health Systems June 2015 September 2015 Infrastructure Engineer IV Nashville, TN Rationalization of Enterprise Application Catalogue for Windows 7 compliance. Application Engineering for XP to Windows 7 migration project. Conversion of APP-V applications to standard applications. Special Projects: Preparing Windows 7 Enterprise\Windows 8.1 Enterprise build image WIM s for deployment. Special Project: Created Virtual Environment (Hyper-V) with clustered-node Virtual machines for application packaging environment. DEPOSITORY TRUST & CLEARING CORP (DTCC) September November 2014 SCCM Engineer (2014 to present) Jersey City, NJ Project Coordinator (2014 to present) Dual role position Engineering Solutions for SCCM migration of Windows 7 from Windows XP and coordination of project planning and metrics reporting: Key Contributions: Managed Microsoft System Center Configuration Manager, SCCM 2007 /2012 Worked with SCCM Client manager and Appsense. Active Directory work including migrations, SME, creating Group Policies Other duties included Patch management using WSUS, Windows Server Update Services, Day to day Systems Engineering, administration and troubleshooting of Windows Servers including virtualization - VMware, Network administration, Design, development and implementation of projects - systems operations, Production support Co-created process for migrating virtual and physical XP machines to Windows 7 with minimal loss of productivity. Improved SLA deliverables process for problem tracking and trends management. Completed scope of responsibility for project within time and materials constraints.

2 NCPHS October 2013 November 2013 Systems Analyst San Francisco, CA Led process analysis and recommends, prioritizes and implements plans for improvements and enhancements to new and existing application systems and reports. Provided consultation to systems users, including Management Staff, on applications and related processes to ensure organizational effectiveness. TETHYS BIOSCIENCE May 2013 September 2013 Systems Engineer Emeryville, CA Configuring, maintaining and troubleshooting Windows Server 2008 R2, SCCM 2007 / 2012 and SCOM Infrastructure. Performing regular SCCM Health Checks of Site Server, System, Database and Client status, event logs, performance tuning, status filter rules, inboxes, disk space availability, file cleanup and server backups. Symantec client management, patching and updates. Preparing Windows 7 build image WIM with SCCM, adding device drivers and application packages and deploying to SCCM clients using task sequence. Administration of Infrastructure and Laboratory Information Management System. Created process for OSX\Windows XP\Windows 7 deployments. Managed fleet of iphone devices. Documentation of Orchard Harvest LIS 8.5 upgrade. Engineering and Implementation of processes which led to a successful Windows 7 migration project. Inherited ios\osx development responsibilities, and created successful ios application for in house deployment. Replaced existing NAS system with upgraded SAN cluster. Unisys March 2013 May 2013 Jr. Project Manager Alameda, CA Engineering: Application certification for Windows 7 Training, Metrics Management, Scheduling, and Supervision of 4 direct reports. Profile capture and deployment using Windows Easy Transfer Helpdesk\Support\Exchange\Active Directory Administration Creation of Migration Laboratory to support Engineering effort Document control and technical writing of all processes. 2

3 SUTTER HEALTH August 2012 March 2013 Solutions Engineer San Francisco, CA Solutions Engineering services and vendor management for EPIC - Electronic Health Records implementation: Managed Microsoft SCCM deployments company-wide. Provided infrastructure support and assisted in the maintenance and troubleshooting of SCCM, and client workstations; Reviewed and assessed SCCM infrastructure in order to troubleshoot SCCM related issues. Process creation for implementation of EPIC EHR over several regional campus sites. Engineering and Implementation of Ergotron Cart systems for mobile EHR charting and medication orders, allowing for more facetime with patients, and one complete integrated system. Built workflow processes and Process Lab for build and implementation of over 7000 new machines. Budget management project expenses and vendor management for multi-million-dollar CapEx. Engineering services: EPIC Hyperspace pre-deployment remediation. Engineering solutions: Windows Server 2003 conversions to Windows Server 2008 Virtual Machines Created workflow and staging environment. Patch Management testing, and deployment via Update Groups in Configuration Manager. Managed SQL 2008R2 database. Performed queries and developed reports. Responsible for Vendor Management and budgeting analysis. Deployment of Electronic Health Records (EPIC) to 9 large hospital campuses. Unisys May 2012 August 2012 Jr. Project Manager Alameda, CA Engineering: Application certification for Windows 7 Training, Metrics Management, Scheduling, and Supervision of 4 direct reports. Profile capture and deployment using Windows Easy Transfer Helpdesk\Support\Exchange\Active Directory Administration Creation of Migration Laboratory to support Engineering effort Document control and technical writing of all processes. Emptoris (IBM) February 2012 March 2012 Systems Administrator\Windows Engineer\Helpdesk Boston, MA Build-out and Migration of Symantec Backup Exec Server 2010R2 Level II support and troubleshooting for applications. Ticket Tracking and Management using Spice works. Advanced software support for Windows 7, XP, Mac OSX and Linux Operating Systems. Advanced Engineering support for Windows Server 2008 R2, Windows Server 2003 and CentOS 5.7.

4 Admirals Bank November 2011 February 2012 Senior Network Engineer Providence, RI Managed network infrastructure including Cisco switches and routers. Acted as top level escalation support for Network and Systems Administration to include: Active Directory, Exchange and Windows 2008, Windows 2003 servers. Administration for iphone (Mobile Iron) and BES Responsible for Vendor support and Management. Desktop Engineering for local Windows 7, XP and OSX users. Documentation of all security and runbook processes. GenRe September 2011 November 2011 Senior Systems Engineer Stamford, CT Migrated Infrastructure from Zen works to SCCM. Engineered unattended imaging process to be used in AD\SCCM environment. Migrated Infrastructure from Novell to Active Directory. ITIL 1.5 Documentation of all processes. Unisys May 2011 August 2011 Team Lead/Migration Project Supervisor Worcester, MA Managed full migration services onsite to include: Scheduling of departmental migrations. Training, Metrics Management, Scheduling, and Supervision of 4 direct reports. Document control and technical writing of all processes. Personality capture using Altiris Personality Capture Transplant Imaging and setup using PXE, WinPE and Altiris Console. General Electric Aviation November 2010 March 2011 Systems Engineer II Cincinnati, OH Level II engineering support and troubleshooting for Mac Engineering Laptops. Ticket Tracking and Management using HP Service Desk. Advanced software support for all Microsoft and Linux Products. Advanced hardware support for Engineering Platforms. Windows 7 / Office 2010 Migration planning and execution. Genzyme Inc. March 2010 August 2010 Deskside Support Analyst III Westborough, MA Level III support and troubleshooting for Pharmaceutical applications. Ticket Tracking and Management using Clarify. Helpdesk\Support\Exchange\Active Directory Administration Support for Windows XP and Mac OSX. VPN Troubleshooting and support. 4

5 C3i Inc. March 2009 May 2009 Application Support Analyst II Wilkes Barre, PA Level II support and troubleshooting for Pharmaceutical and Blackberry applications. Ticket Tracking and Management using Siebel. Support for Lotus Notes and Exchange. Helpdesk\Support\Exchange\Active Directory Administration VPN Troubleshooting and support. TJX Corporation August 2008 November 2008 Systems Security Specialist Westborough, MA Provided full range security analysis and resolution for retail infrastructure utilizing SQL as a back-end in a fast-paced highly visible project environment. Providing remote administration to Windows 2000\Triversity POS systems and servers, utilizing FTP, Ericom, RDC, SSH, VNC and Telnet. Technical Support and Administration for hardware resolution with Peregrine and HP Service Center as a ticket tracking platform. Technical Writing and Project Management spreadsheet analysis with Microsoft Project and Excel. Brown University May 2008 July 2008 Systems Administrator Providence, RI Support and administration for Active Directory, Symantec and Microsoft Products in a mixed Linux\Unix\OSX\Windows environment. HP Cluster administration featuring Redhat in an Enterprise environment. Helpdesk\Support\Exchange\Active Directory Administration Network diagnosis, resolution and monitoring utilizing Microsoft Operations Management. Full hardware and software support for domain, workstations and servers. Biogen-Idec March 2008 May 2008 Pharmaceutical Support Analyst II Wellesley, MA Level II support, troubleshooting Workstations, Blackberry and applications in a Lotus Notes environment. Ticket Tracking and Management for Global Service Center diagnostics and routing using Siebel. Support for Active Directory, and Lotus Notes. Software support for all Microsoft Products. VPN Troubleshooting and support.

6 Bank of America October 2007 November 2007 Laboratory Administrator IV Charlotte, NC Provided support for server test lab. Testing of hardware and software patches and upgrades. Owning and managing multi-departmental ticket queue and acting as final resolution for all tickets. Work with supporting servers and workstations, printers, banking center peripherals, and network infrastructure with Microsoft Operations Manager. On regular basis installed new operating system and application builds to servers and workstations to support rapidly changing test schedules. Assisted with the coordination of new hardware purchases and act as primary support on all installations of new and used equipment. Laidlaw Education Services July 2007 October 2007 Systems Administrator Marlborough, MA Support for Active Directory, Exchange, Symantec, Blackberry and Microsoft Products Part of team responsible for decreasing HEAT ticket count. Installing, configuring and troubleshooting network appliances utilizing Microsoft Operations Manager Microsoft Windows XP, 2000 and NT troubleshooting using Symantec and ERD Commander Boston Scientific April 2007 July 2007 Support Analyst II Natick, MA Level I International Phone support for troubleshooting peripherals, workstations, Blackberry and various network environments. Promoted to Level II Executive international support. HP Service Center administration and ticket routing using Magic Support for Active Directory, SAP, PDM and Exchange Software support for all Microsoft Products Cisco/RSA VPN Database Management and Security Rent-e-Geek January 2007 April 2007 Mobile PC Support Technician Mankato, MN All PC products repaired at the clients home Microsoft Windows XP, 2000 and NT troubleshooting. Mac OSX Troubleshooting Home networking set-up, diagnosis and repair. 6

7 AGCO Corp June 2006 September 2006 Systems Administrator Jackson, MN Systems support, troubleshooting workstations and network environments. Part of team responsible for decreasing ticket count and overall ticket completion times. Installing, configuring and troubleshooting network printers and network peripherals Microsoft Windows XP, 2000 and NT troubleshooting and benchmarking, using Symantec and ERD Wincommander Winternals. Creditek LLC March 2006 June 2006 Systems Administrator Sugar Notch, PA Desktop support, refreshing workstations Company wide and troubleshooting using Symantec Ghost. Refreshed telephony system from land-line to VOIP Set-up of Avaya phones Avaya systems setup using Cisco machines Mapped entire network infrastructure utilizing MS Visio Tested Windows Vista for software compatibility on existing Dell workstations. Windows and Exchange server support. Installation, configuration and troubleshooting, new server installations and benchmarking systems for future performance reviews. Installing, configuring and troubleshooting network printers and network peripherals New Worcester Yellow Taxi December 2005 March 2006 GPS Systems Administrator Worcester, MA Provided Technical Support for Fleet GPS systems utilizing SQL database Streamlined SQL database entry process Provided customer service utilizing SQL Server software Bank of America, NetTech Consultants January June 2005 Network Engineer Nationwide, US Managed successful branch conversions, installing servers, running scripts, overseeing the refresh of all network equipment while protecting banks data integrity, as well as troubleshooting problems on site as they arise, this must all be completed in one night after branch closes and ready for business next morning. Desktop support, refreshing Workstations Company wide and troubleshooting using the imaging processes. Installing, configuring and troubleshooting network printers and network peripherals such as Forms printers, MICR readers and Validators. Bank of America June December 2004 Transfer Analyst Moosic, PA Analysis for Insufficient Funds Transactions for accounts over $1,000,000 Systems testing for banking system utilizing UNIX based applications and SQL database Successfully consolidated three banking systems into one Federal WTX system to encompass Fleet Bank, Bank of America and Bank Boston's existing database infrastructure.

8 EDUCATION Millbury High School President of Computer Club Gradated Salutarian Wilkes University Working towards Bachelor of Science in Computer Science Winstructor.com Microsoft Operations Manager 2005 Training Course Completed TECHNICAL SKILLS: Learned skills required for effective security, systems troubleshooting and network support. Examined operating system functions and computer architecture. Networking concepts including LANs, WANs, protocols, topologies, and security. 8

9 TECHNICAL PROFICIENCIES: Help Desk Telephone Support Systems Administration Systems Engineering Systems Security System Repair (Component Level) Project Management 11 Years 11 Years 7 Years 7 Years 5 Years 3 Years 3 Years SOFTWARE PROFICIENCIES: Microsoft Office 2003, 2007, 2010 Microsoft Windows 2000, XP, Vista, 7 Mac OS\OSX\iOS Windows Server 2003, 2007, 2012 Microsoft Operations Manager 2005 HP Service Desk Symantec Endpoint Protection 12 HP Service Center HP/UX Altiris RedHat Ubuntu VMWare VSphere Exchange Remedy SMS Siebel Acronis Peregrine Triversity SAP PDM RSA Token VPN Symantec Ghost WinPE CentOS 5.7 SCCM SQL 2008 R2 Orchard Harvest 8.5 Centralink HB Advisor Active Directory Hyper-V App-V PowerShell Configuration Manager 2012 R2