David J. Giaimo 132 Edgewater Trail, Holly Springs, Georgia (404)

Transcription

1 David J. Giaimo 132 Edgewater Trail, Holly Springs, Georgia (404) Overview: I am a seasoned technologist/technology manager possessing a broad-based skill set, encompassing network and desktop support, technology customer service, project management, process management and help desk management. I seek a challenging opportunity in desktop and network support or desktop support management that is commensurate with my skills and abilities. Work Experience: February 2006 May 2008: Axis US Specialty Services, Alpharetta, GA Manager, Technical & Networking Services Highlights: Provided day-to-day management of a team of twelve full-time support professionals serving the technical support needs of 1,000 internal clients globally, across eight time zones, for an international reinsurance organization. Managed help-desk ticketing system, including production, review and distribution of system metrics to senior IT management, ensuring compliance with internal servicelevel agreements. Served as departmental liaison between Senior IT management (based in NYC) and Executive staff (based in Alpharetta) on IT support issues. Hands-on management of all customer-facing IT support staff personnel, including performance review process. Directly provided 2 nd and 3 rd level hardware, software and networking support where needed, including mentoring/training junior staff. Facilitated an open and collegial atmosphere between clients and IT support staff, reducing strain and conflict, and improving client satisfaction as demonstrated by decreased repeat service calls, increased positive evaluations, and overall positive peer reviews of service delivery organization. July December 2005: Carteret Board Of Education, Carteret, NJ System Administrator Highlights: Provide system administration, 2nd/3rd-level help desk services, networking design, support, migration and integration services to medium-sized school district, supporting fifteen (15) servers and 2,500 users over six (6) locations. Performed an in-place migration from Windows 2000/Exchange 2000 to Windows 2003 / Exchange 2003 with Active Directory, including mandatory profiles, group policies and optimization of AD replication over WAN links. Implemented a SQL-based POS system in food service. Performed firewall support and configuration (Symantec Gateway Services) and managed internet filtering (Symantec Web Services on Sun Solaris-based hosts). Implemented real-time direct-to-disk backup system (Commvault Galaxy).

2 David J. Giaimo Page 2 Performed bare-metal server and workstation builds/rollouts (Dell hardware) and business critical application server December July 2005: Plenary Technology, Sussex, NJ - Senior Technologist Highlights: Provide system administration, 2nd/3rd-level help desk services, infrastructure planning, security analyses, penetration testing, procurement assistance and networking design, support, migration and integration services to a variety of small and medium-sized business clients, and local Government agencies. Implement secure remote access solutions, including VPNs (IPSEC/PPTP/L2TP), firewall support and configuration (Checkpoint, Cisco PIX, Sonic Wall, Netscreen, Watchguard). Perform enterprise migration and upgrades/support (Microsoft Exchange 2003), and Active Directory design, integration and management. Remote management of system backups/restores, support via co-location on missioncritical devices and applications, configuration, implementation and support services for internet connectivity. Ground-up server builds/rollouts (Dell, HP, IBM) and business critical application server Counseled clients on liabilities and compliance with HIPAA, CFR21, Sarbanes-Oxley (SOX), DMCA and COPA. Developed plans for Business Continuity and Disaster Recovery and assisted clients in implementation. Authored computer usage policies, documented systems and procedures, and implemented controls designed to ensure the availability, integrity and confidentiality of critical business information. March 2000 December 2002: Human Rights First, New York, NY - Director, Information Technology Highlights: Day-to-day management of all technology functions for an international human-rights organization consisting of 20 attorneys and 80 additional staff members, with offices in New York, San Francisco and Washington, DC. Complete management of seven full-time IT professionals, providing services to 100 users, over three locations. Managed a firm wide migration from Windows NT Workstation and Server to Windows 2000 with Active Directory. Implemented secure remote access solution leveraging PKI, key exchange, encryption and token-based authentication. Established, implemented and evaluated organization-wide security policies. Directed migration from Microsoft Exchange Server 5.5/SP4 to Microsoft Exchange Directed an organization-wide redesign and revamp of the primary web presence, increasing web traffic from an average of 3,000 hits per day in June of 2000 to a high average of 30,000 hits per day in October and November 2001.

3 David J. Giaimo Page 3 Managed all vendor relationships including telecom, data communications, wireless, and hardware maintenance.

4 David J. Giaimo Page 4 October 1999 February 2000: Motorola Paging Products Group, Boynton Beach, FL - Consultant Highlights: Provided PC/LAN analysis, implementation support and migration services to clients of the Desktop Services support group. Piloted an early-release/rapid deployment of Microsoft Windows 2000 to 400 users. Packaged applications using WISE installer for distribution via SMS 2.0. Independently managed support for 150 remote users, including secure remote access to firm wide entities via dial-up. Tracked support requests using Remedy help-desk ticketing system, and managed queue independently. Provide second- and third-line support for a Windows NT 4.0 server infrastructure servicing 3,000 users in two locations. Provide input and assistance on other projects with members of the Desktop Services team. October 1998 May 1999: TCN Technologies, New York, NY - Senior Network Engineer Highlights: Provided PC/LAN analysis, design, implementation and migration services to non-profit organizations in the Northeastern United States and in Europe. Managed the migration of a 150-user, two-site WAN, from Windows 95 & Novell NetWare 3.1x to Windows NT & NT Server. Migrated existing Lotus cc:mail post office To Microsoft Exchange v.5.5. Designed and implemented robust and secure mechanisms for remote access to technology entities via the public Internet. Implemented help-desk ticketing system and employee time tracking/project management application. Supervised three full time employees in New York, four in Cambridge, Massachusetts, and one in Washington, DC. Collaborated with senior management to assist in resource planning, technological direction and consistency of mission. Configured and managed company intranet/extranet web server using NT Server and IIS.

5 David J. Giaimo Page 5 September 1995 August 1998: Goldman, Sachs & Company, New York, NY - Consultant Highlights: Provided PC/LAN technology support services to the International Equities, Institutional Sales, Equity Capital Markets and Japanese Shares trading desks on a consulting basis. Managed the migration of International Equities from DOS/Windows & Novell 3.x to Windows NT, including application packaging and distribution. Provided configuration, installation and support for home users accessing the firm remotely via dialup and ISDN connectivity. Coordinated support efforts of in-house support entities and augmented those entities where required. Coordinated the delivery of market data services to users, internally and remotely. Communicated directly with business line users to determine functional standards, resolve open issues unable to be addressed via internal support entities, and provide general user support. Configured and implemented a development test environment for one hundred developers. Provided extensive day-to-day support to development community. Maintained library of development tools and application development packages, and distributed updates to user community via wire as required. Interfaced extensively with internal IT staff to perform network administration functions (user accounts, sharing/permissions, and secure remote access) as required. Consulted with internal entities to lend assistance and support on special projects. Specified, requisitioned and allocated hardware assets and upgrades to existing hardware. October September 1995: CS First Boston, New York, NY - LAN Analyst Highlights: Responsible for LAN and workstation technology support throughout the Fixed Income division. Developed and implemented standard desktop environment under Microsoft Windows. Established Windows NT as a unifying workstation platform for firm-wide divergent OS interoperability, realizing a significant cost savings for the organization. Administered 11 Novell NetWare file servers supporting 800 users. Established resource sharing between Novell and Unix entities via NetWare NFS. Managed rollout of PC-based TCP/IP services to the entire business line. Provided third-line user support and advanced problem resolution for PC workstations. Performed hardware and peripheral device installation, maintenance, diagnostics and Determined file-server specifications and implemented recommendations for production servers.

6 David J. Giaimo Page 6 November October 1994: Bankers Trust, New York, NY - Consultant Highlights: Provided technology support services on a consulting basis to the Global Markets Proprietary Technology group. Developed and implemented standard trader workstation configuration under Microsoft Windows for both UK and US-based traders. Developed and implemented standard developer workstation to provide a stable platform for strategic application development. Developed inventory-tracking application under Lotus Notes to monitor hardware, software and peripheral device inventory levels and allocations. Assessed delivery of IS services to clients, developed QA strategy to improve functionality. Provided workstation support, including extensive memory management. Performed hardware and peripheral device installation, maintenance, diagnostics and May November 1993: Pfizer Pharmaceuticals, New York, NY - Consultant Installed and configured software applications; provided end-user training. Performed hardware and peripheral device installation, maintenance, diagnostics and Analyzed and resolved network/connectivity difficulties. Education: John Jay College of Criminal Justice, New York, New York. Completed 70 credits of General Education undergraduate coursework. Operating Systems & Protocols: Microsoft Windows Desktop and Server Family of Operating Systems. Some experience with Linux (Knoppix, Ubuntu, Red Hat Linux). Mac OS X (including Mac/PC network integration issues). Extensive experience in all facets of networking, secure Internet connectivity, data communications, remote access, , Blackberry, IPhone, IPad, portable device connectivity and VPN technology. Hardware: PCs, Macs and peripherals in networked and standalone configurations; HP, Compaq, IBM and Dell server hardware; and associated periphery; routers, switches, and firewalls. Application Software: Microsoft Office; Microsoft Exchange (including server configuration and management), Microsoft Outlook (and other POP/LDAP/MAPI-compliant mail packages), Blackberry Enterprise Server.