Welho Broadband Installation and User Manual

Transcription

1 Welho Broadband Installation and User Manual

2 Welcome Thank you for choosing Welho! We believe you will be very happy with your choice as once again Welho Broadband has been rated the best in Finland.* You will find answers to most questions in this Installation and User Manual. All you need to do is plug in and enjoy your broadband. *EPSI Rating 2008, 2007, 2006, national customer broadband satisfaction survey. All the leading Finnish broadband providers included. Welho rated number 1 in every category. Welho is easy to install In most cases all you need is three simple connections that only take a few minutes to complete and you are ready to go online. See below for the steps you need to take to install Welho Broadband and various services. You will not need to read the entire manual. The settings depend on the type of modem you have a basic modem or wireless (WLAN) modem and on your computer s operating system. Modem installation p. 6 WLAN modem installation p. 18 How to install Welho Broadband: Connections Operating system settings: Windows VISTA Windows XP Windows 2000 Macintosh OS x Browser settings: Internet Explorer Mozilla Firefox Safari How to install a wireless local area network: Connections Settings Encryption Operating system settings for a wireless connection Windows VISTA Windows XP Windows 2000 Macintosh OS x Browser settings: Internet Explorer Mozilla Firefox Safari Welho Data Security p. 30 Installation of virus protection and firewall software Welho p. 32 How to create an account when using an program How to use your online (Webmail) Troubleshooting p. 46 There is no Internet connection There is no wireless Internet connection problems (when using an program) problems (when using Webmail) 2

3 1. Before you begin installation 1.1. System requirements Ethernet network interface card or USB port TCP/IP protocol installed Operating system Windows 2000 or higher. Installation instructions for older operating systems (Windows 95, 98, ME) are available online at and from Welho s customer service and the Welho Store Network interface card We recommend that you use an Ethernet connection to connect your modem to your computer. To do this, you will need an Ethernet network interface card with an RJ45 connector for the Ethernet network cable. Most computer packages sold today feature a pre-installed Ethernet network interface card. If your computer does not have an Ethernet network interface card, you can get one from a well-stocked computer store. If you intend to use a wireless (WLAN) modem, you will need a WLAN network interface card to use a wireless connection Antenna outlet Before you begin installation, check which type of antenna outlet box you have. If yours is a conventional TV/Radio outlet, you will need the antenna splitter and antenna cable included in the Welho modem package to install your modem. If you have a new multimedia outlet box that in addition to TV and radio sockets also features a data socket for a modem, you can plug the modem directly into the data socket without using a splitter Checking the modem package Check that your cable modem package contains the following items. Motorola SURFboard Cable Modem SB5101E or Thomson TCW710 (WLAN modem) Antenna splitter Antenna cable Ethernet cable Power adapter USB cable (alternative method) USB installation CD (only required for USB connection) Welho Broadband Installation and User Manual Username/password document If an item is missing, contact the Welho Store in Sanomatalo or your retailer Data Security If you ordered the Welho Data Security service when you got your broadband subscription, make sure you install it as soon as your connection is ready for use. For instructions on how to install the virus protection and firewall service, see pages Remember to install the Welho Data Security software on your computer. To do this, you will need a separate modem connector cable (with an F-type connector in both ends) between the modem and the data socket. Modem connector cables for data sockets are available from the Welho Store in Sanomatalo, Helsinki. 3

4 2. Quick guide This is a quick overview on how to install a Welho connection in the cable network. It is intended for more advanced computer users and as quick reference after initial installation of a Welho connection. We recommend that you read through the complete installation instructions provided in this manual before you begin installation. 2.1 Cable modem connections Shut the computer down before you begin to set up the connections! 1. Connect the Ethernet cable to the Ethernet port of the cable modem and the other end to the RJ45 Ethernet connector of the computer s network interface card. 2. Connect the antenna cable to the cable port of the modem and the other end to the antenna outlet on the wall, either directly to the data socket or, using the antenna splitter, to the TV socket. 3. First connect the modem power cord to the power connector in the back of the modem or in a separate power supply and only then to an AC power socket on the wall. 2.2 Verifying the connection Wait until the Power, Send, Recei ve and Online lights of the Motorola modem have stopped flashing and are solid green. In the Netgear WLAN modem the Cable Link light will remain on until network connection is established. The Internet light should be solid or flashing. If it is not, press the Internet on/off button. Other lights depend on the connections. When you establish the connection for the first time, it may take from a few minutes to a few hours for the modem to become registered in the system. 2.3 Operating system settings Internet settings To find the settings for the Internet connection, take the following steps: Windows VISTA Start -> Control panel -> Network and Internet. Under the Network and Sharing Center menu click on View network status and tasks. Select Manage network connections. Right-click on the Local Area Connection icon and then choose Properties. Windows XP Start -> Control Panel -> Network Connections. Rightclick on the Local Area Connection icon and then choose Properties. From the Local Area Connection Properties tab select Internet Protocol (TCP/IP) and Properties. Windows 2000 Start -> Settings -> Contol Panel -> Local Area Connections. Select Internet Protocol TCP/IP -> Properties. General settings IP address: Obtain an IP address automatically. Leave all other fields blank. DNS: Obtain DNS server address automatically. Advanced settings DNS tab: Check the option Append primary and connection specific DNS suffixes. Leave all other options empty. WINS tab: Check the option Disable Net-BIOS over TCP/IP. Leave all other options empty settings Identifiers: You can create identifiers (such as account and usernames) via My Welho. For instructions see page 32. Use the account name created by you (not necessarily the same as your address) and your password. Incoming mail server: pop3.welho.com or imap.welho.com Outgoing mail server: smtp.welho.com Protocols: Select the POP3 protocol if you only use the program (such as MS Outlook, MS Outlook Express) on your computer to read and send . Select the IMAP protocol if you use both the program installed on your computer and Webmail to read and send messages. address: The address you created in My Welho. The format is [email protected] Webmail: Log in with your own account name and password from the public Internet. 2.5 Newsgroup settings Welho s news server address: news-server.welho.com 2.6 Internet browser settings Check that you don t have any old telephone modem settings on and set as your home page if you like. Data security To use Welho Data Security, you need to visit fi and go to Service management to download the Welho Data Security software to your computer. After this you are ready to use the Internet! 4

5 Contents 00 Welcome Before you begin installation Quick guide... 4 Contents 03 Modem installation Connecting a cable modem Connecting multiple computers to a cable modem Verifying the modem connection Signal light descriptions General instructions on cable modem use... 7 Broadband connection settings Broadband connection settings / Windows VISTA Broadband connection settings / Windows XP Broadband connection settings / Windows Broadband connection settings / Mac OS Wireless modem installation Wireless (WLAN) technology Hardware needed for installation Steps in the installation of a wireless cable modem and Local Area Network General instructions on cable modem use Connecting a wireless modem Switching the modem on for the first time Wireless modem settings Encryption of wireless connections Your notes Connecting multiple computers to a wireless modem Welho installation service Wireless connection settings WLAN connection settings / Windows VISTA WLAN connection settings / Windows XP WLAN connection settings / Mac OS x Browsers Browser settings Setting Welho as your browser home page Welho Data Security Welho Data Security virus protection and firewall Basic services Welho Service management services Starting to use Welho Webmaill Webmail settings Computer programs programs programs / Outlook Express Creating a new account Changing account settings General program settings programs / Mac OS X Apple Mail Webspace Activating and deactivating the webspace service Creating and updating files for your website General File Transfer Protocol (FTP) settings Newsgroups Creating a newsgroup account Changing newsgroup account settings USB connection Installing a USB connection Removing USB drivers Troubleshooting No connection (when using an Ethernet connection) No connection (when using a wireless connection) problems (when using an program) problems (when using Webmail) Wireless broadband in the City Welho Hotspot Devices compatible with Welho Hotspot Using Welho on your mobile phone Installation service Welho s scheduled maintenance service Welho Installation Service

6 3. Modem installation 3.1 Connecting a cable modem These instructions apply to the Motorola SB5101E modem. 1. Connect the antenna cable (1) to the TV socket of the antenna outlet box on the wall. You can connect your TV set to the same socket by using the antenna splitter (2). 2 If you have a multimedia outlet box, you will need a cable with an F-type connector in both ends. These cables are available from the Welho Store. 1 To learn more about the USB connection (7) 7 option, see the section on USB connection below. Make sure you only use one type of connection. The same computer and modem must not be connected to each other using both Ethernet and USB. The antenna cable between the cable modem and antenna socket may not be longer than 4 metres. The antenna cable used with the cable modem must not be connected via any device (digibox, VCR, DVD, home terminal, TV), because such devices do not allow upstream signal transmission. 3.2 Connecting multiple computers to a cable modem Connecting more than one computer to a cable modem is easy via the modem Ethernet connection when you use a hub or a switch. You can connect a maximum of five (5) computers or terminal devices in the same household to a single Welho Broadband connection. 2. Connect the other end of the antenna cable to the cable port (3) in the back panel of the modem Connect the power cord to the power connector (4) in the back panel of the modem. 4 Connect the hub or switch with the Ethernet cable to the modem s Ethernet port. Connect the computers with Ethernet cables to the the RJ45 ports of the hub or switch. The device splits the bandwidth via its ports. Hubs and switches are available from IT stores. 4. Plug the power cord into an AC power socket on the wall. 5. Connect the Ethernet cable to the RJ45 Ethernet connector of the computer network interface card and the other end to the modem s Ethernet port (5)

7 3. Modem installation 3.3 Verifying the modem connection Once the power and antenna are connected, the modem will automatically establish a connection by registering on the cable network system. Registration may take from a few minutes to up to an hour. Registration can only take place while the modem is switched on and connected to the cable network via the antenna outlet box. The modem is ready for use as soon as the Power, Recei ve, Send and Online lights are solid green. If one of the lights is flashing, the connection with the cable network system is not yet completed Signal light descriptions Power: When the Power light is flashing, the modem is getting ready. When the light is solid, the power is on and the modem is ready for use. The Power light is not on if the modem is on standby or the power cord is not connected. 3.5 General instructions on cable modem use The cable modem must be installed and used in a dry and dust-free environment at room temperature. Do not block the modem ventilation holes during use or place any materials that heat up readily or are inflammable near the modem. When disconnecting the cable modem from the mains, always unplug the power cord from the wall power socket first. Never disconnect the power cord from the modem while the other end is still connected to the wall as this may cause a hazard. For your own safety, do not open the modem. There are no serviceable parts inside the cable modem. If necessary, wipe the cable modem with a clean, dry cloth. Never use any cleaning agents to clean the modem Receive: When the Receive light is flashing, the modem is scanning for the receive (downstream) channel. When the light is solid, the channel has been acquired. The light turns off if the channel is lost. Send: When the Send light is flashing, the modem is scanning for the send (upstream) channel. When the light is solid, the channel has been acquired. The light turns off if the channel is lost. Online: When the Online light is flashing, the modem is scanning for the network connection. When the light is solid, the network connection is active. The light turns off if the IP registration is lost. PC/Activity: When the PC/Activity light is flashing, the modem is either receiving or sending data. When the light is off, the modem is not transferring any data. In case of problems, see Troubleshooting at the end of this manual for suggestions on how to fix common problems Standby: The Standby light is on when the Ethernet connection has been switched off using the Standby switch. All the other front panel lights are off. The Standby light will stay on until you press the Standby switch again. Standby switch on top of the modem (only on Motorola SB5100E and SB5101E). If you wish to increase your data security, you can press the Standby switch to disconnect from the Internet. This disables the cable modem from sending or receiving data. The modem model number and the Standby switch of your cable modem may be different from those pictured here. Using the Standby switch enables you to prevent outsiders from connecting with your computer

8 4. Broadband connection settings / Windows Vista 4.1 Checking broadband connection settings / Windows Vista 4.On the left click Manage network connections. To check the connection settings and establish an Internet connection in Windows Vista, follow these steps Go to Control Panel by clicking Start -> Control Panel. 2. The Control Panel dialog box will open. Make sure Control Panel Home is selected. Click Network and Internet. The Network and Sharing Center view is different if the modem is not connected to the computer. 5. In the dialog box that will open right-click on Local Area Network and then left-click on Properties. 3. Under the Network and Sharing Center menu click View network status and tasks. Pass the User Account Control dialog box by clicking on Continue. 8

9 4. Broadband connection settings / Windows Vista 6. Make sure that Internet Protocol TCP/IP Version 4(TCP/IPv4) is checked. 7. Select Internet Protocol Version 4 (TCP/IPv4) from the list and click Properties. If you do not want to share files and printers with other users, do not check File and Printer Sharing for Microsoft Networks. Home users should not activate the Client for Microsoft Networks protocol because of the data security risk involved in this. 9. Click Advanced Settings. 10. The Advanced TCP/IP Settings dialog box will open. Go through the tabs to make sure the default settings are as pictured here. 11. IP Settings tab: DHCP Enabled should be listed under IP addresses. 8. The Properties: Internet Protocol (TCP/IP) dialog box will open. Select the General tab. Select the following: Obtain an IP address automatically. Obtain DNS server address automatically. 9

10 4. Broadband connection settings / Windows VISTA 12. DNS tab: Only Append primary and connection specific DNS suffixes should be selected. Remove all other options. 13. WINS tab: Only Disable NetBios over TCP/IP should be selected. Remove all other options as pictured here. 14. Click OK to accept the settings. You have now established a Welho Internet connection. If you have ordered Welho Data Security, visit fi to download the software. To learn about Welho Data Security, see pp To check your browser settings (such as Internet Explorer), see p. 29. To learn how to start using your Welho account, go to p

11 5. Broadband connection settings / Windows XP 5.1 Checking broadband connection settings / Windows XP 3. The Network connections dialog box will open. Doubleclick on Local Area Connection. To check the connection settings and establish an Internet connection in Windows XP, take the following steps. 1. Go to Control Panel by clicking Start -> Control Panel. kuva: XP_kaynnista 4. The Local Area Connection Status dialog box will open. Select Properties. The Local Area Connection Properties dialog box will open. 2. The Control Panel dialog box will open. Double-click on Network connections. To see the Control Panel in the Classic View shown here, click on Switch to Classic View in the upper left. 11

12 5. Broadband connection settings / Windows XP 5. Make sure that Internet Protocol TCP/IP is checked 6. Select Internet Protocol TCP/IP and click Properties. 9. The Advanced TCP/IP Settings dialog box will open. Go through the tabs to make sure the default settings are as pictured here. 10. IP Settings tab: DHCP Enabled should be listed under IP addresses. If you do not want to share files and printers with other users, do not check the File and Printer Sharing for Microsoft Networks box. Home users should not activate the Client for Microsoft Networks protocol because of the data security risk involved in this. 11. DNS tab: Only Append primary and connection specific DNS suffixes should be selected. Remove all other options. 7. The Properties: Internet Protocol (TCP/IP) dialog box will open. Select the General tab. Select the following: Obtain an IP address automatically. Obtain DNS server address automatically. 8. Click on the Advanced button. 12

13 5. Broadband connection settings / Windows XP 12. WINS tab: Only Disable NetBios over TCP/IP should be selected. Remove all other options as pictured here. 15. Properties: Internet Protocol (TCP/IP) dialog box. Open the Alternate Configuration tab. Select Automatic private IP address. 16. Click OK to accept the settings. 13. Options tab: 14. Click OK to accept the advanced settings. 17. Close the Local Area Connection Properties dialog box by clicking Close. 18. To close the Local Area Connection Status dialog box, click Close. You have now established a Welho Internet connection. If you have ordered Welho Data Security, visit fi to download the software. To learn about Welho Data Security, see pp To check your browser settings (such as Internet Explorer), see p. 29. To learn how to start using your Welho account, go to p

14 5. Broadband connection settings / Windows Checking Broadband connection settings / Windows 2000 To check the settings and establish an Internet connection in Windows 2000, take the following steps. 4. The Local Area Connection Properties dialog box will open. Make sure that Internet Protocol TCP/IP is checked. Select Internet Protocol TCP/IP and then click on Properties. 1. Begin by selecting Start -> Settings -> Network and Dial-up Connections. If you do not want to share files and printers with other users, do not check the File and Printer Sharing for Microsoft Networks box. Home users should not activate the Client for Microsoft Networks protocol because of the data security risk involved in this. If necessary, uncheck this option. 2. Double-click on Local Area Connection. If you cannot see Internet protocol (TCP/IP) in the list of installed components, you will need to install the TCP/IP protocol before proceeding with your connection installation. You will find instructions on how to do this in the next section. 3. The Local Area Connection Status dialog box will open. Select Properties. 5. The Properties: Internet Protocol (TCP/IP) dialog box will open. Enable Obtain an IP-address automatically and Obtain DNS-server address automatically 6. To check the advanced settings, click Advanced. The Advanced TCP/IP Settings dialog box will open.. 14

15 5. Broadband connection settings / Windows Go through the tabs to make sure the default settings are as pictured here. 10. WINS tab: Select Disable NetBIOS over TCP/IP. Disable all other options. 8. IP Settings tab: DHCP Enabled should be listed under IP addresses. 9. DNS tab: Only Append primary and connection specific DNS suffixes should be selected. Disable all other options. 11. Options tab: The components pictured here should be displayed in the tab. 12. Close Advanced TCP/IP Settings by clicking OK. 13. To close the Local Area Connection Status window, click Close. You have now established a Welho Internet connection. If you have ordered Welho Data Security, visit fi to download the software. To learn about Welho Data Security, see pp To check your browser settings (such as Internet Explorer), see p. 29. To learn how to start using your Welho account, go to p

16 5. Broadband connection settings / Windows Installing the TCP/IP protocol To install the Internet (TCP/IP) pro tocol, take the following steps. 3. Select Internet Protocol (TCP/IP) and click Properties. Installation may take a while. Do not restart your computer. Instead, continue defining the settings. 1. In the Local Area Connection Properties dialog box select Install. 4. A protocol named TCP/IP will now show in the configuration. Continue creating your Internet connection as instructed above. 2. The Select Network Component Type dialog box will open. Select Protocol and click Add. The Select Network Protocol dialog box will open. 16

17 6. Broadband connection settings / Mac OS These instructions apply to Mac OS X 10.4 (Tiger). 6.1 Creating an Internet connection 6. Once a connection is established, your computer is assigned an IP address. 1. In the Apple Menu click System Preferences. 2. Open Network. 7. Check the Proxies tab to make sure there are no proxy servers selected. 8. You have now completed the connection settings. To finish, click Apply Now. 9. To finish the definition of preferences, close the Network dialog box from the top left corner. 3. Under Show select Built-in Ethernet. 4. Select the TCP/IP tab. 5. In the Configure Ipv4 menu, select Using DHCP. To learn how to start using your Welho account, go to p

18 7. Wireless modem installation 7.1 Wireless (WLAN) technology A Wireless Local Area Network (WLAN) is useful in many ways: you will get rid of all those tangled cables and can use your laptop practically wherever you like in your home. At its simplest, a WLAN is based on a network comprising a WLAN base station and a WLAN network interface card in your computer. In these instructions, the WLAN is created using a Welho wireless cable modem (Netgear CG834WG)) with a builtin WLAN base station so a separate WLAN base station is not needed. The Welho wireless cable modem (Netgear CG834WG) is based on the following WLAN standards: b (theoretical speed 11 Mbps, in practice 4 6 Mbps) g (theoretical speed 54 Mbps, in practice Mbps) The above speeds apply to traffic between the modem and the computer. Wireless networks also work through obstacles such as walls, but you should note that the signal is considerably affected by thick walls, which in some cases may even prevent a connection between the base station and network card. You should therefore place your modem somewhere with minimal obstacles. Under normal conditions the speed is usually around 20 Mbps and the range metres. The wireless network speed may be below 10 Mbps, especially in encrypted connections. on the motherboard of your PC or laptop or it may be a separate network interface card. The WLAN network interface card is not the same thing as an Ethernet network interface card intended for a wired connection. If you are not sure whether you have a WLAN card, contact your computer or device supplier. Welho assumes no liability for WLAN or Ethernet card installation or compatibility with the Welho WLAN modem. 7.3 Steps in the installation of a wireless cable modem and Local Area Network Connecting a wireless modem Switching the modem on for the first time Wireless modem settings Encryption of wireless connections Operating system and WLAN card settings Wireless network settings in Windows XP General connection settings for WLAN cards For further instructions in addition to this manual, see the Netgear CG834WG wireless modem user guide that you will find on the installation CD included in the package. 7.2 Hardware needed for installation For the initial installation of the wireless cable modem, there must be an b/g Ethernet network interface card in your computer. You will use the Ethernet network interface card to change the settings of the wireless cable modem. To establish a wireless connection between your computer and the wireless modem, you will need a WLAN network interface card. The WLAN card may be installed 18

19 7. Wireless modem installation 7.4 General instructions on cable modem use The cable modem must be installed and used in a dry and dust-free environment at room temperature. Do not block the modem ventilation holes during use or place any materials that heat up readily or are inflammable near the modem. When plugging the cable modem off the power outlet, always unplug the power cord from the wall power socket first. Never disconnect the power cord from the modem while the other end is still connected to the wall as this may cause a hazard. For your own safety, do not open the modem. There are no serviceable parts inside the cable modem. If necessary, wipe the cable modem with a clean, dry cloth. Never use any cleaning agents to clean the modem. In case of problems, see Troubleshooting at the end of this manual for suggestions on how to fix common problems. 7.5 Connecting a wireless modem These instructions apply to the Netgear modem. 1. Before you begin, make sure that all your hardware is powered off, including any PCs, hubs and switches. 2. Connect one end of the Ethernet cable to port ((1) Ethernet) on the back of the modem and the other end to a standard port on your computer. 3. Connect the coaxial cable from the wall to the CABLE jack ((2) CABLE) on the back of the modem Connect the power cable to the Power jack ((3) 9-12VCD) on the back of the modem, then plug the other end into an AC power outlet. 4 The rear panel reset switch (4) will restore the modem to its original factory settings. If you have forgotten the changes you have made to modem settings, such as your password, press a pointed object (such as a straightened paper clip) lightly in the rear panel reset switch for 15 seconds. This will restore all the original factory settings. 3 1 NB: The antenna cable used with the cable modem must not be connected via any device (digibox, VCR, DVD, home terminal, TV), because such devices do not allow upstream signal transmission. The antenna cable between the cable modem and antenna socket may not be longer than 4 metres

20 7. Wireless modem installation 7.6 Switching the modem on for the first time Connect the modem power cable. For the first few seconds of operation, multiple LED lights will flash in unison while the modem performs self-test diagnostics. For a newly-installed modem, this can take up to 20 minutes to complete. In this process, the cable modem performs the following sequence of steps: When the light is lit solid the power is on. The green light means the connection is ready. These lights indicates the number of computers that are connected to the Ethernet gates. 7.7 Wireless modem settings Only change settings related to wireless network usage on computers that are connected to the modem with a network cable. You will find space for your own notes below in this manual. Make sure you write down any new usernames, passwords and changes in the settings for reference when you wish to make changes to the operating system or create a wireless connection between a computer and the wireless modem. Do not allow outsiders access to your notes Logging onto the settings pages All modem settings are managed on web pages accessible with an Internet browser program. The built-in web pages feature is much like using ordinary Internet pages, so making changes to modem settings is easy. Welho recommends that you use Internet Explorer or Firefox. Enter admin in the user name field and enter password (in lowercase letters) in the password field Then click the OK button. You can use this page to change the settings related to LAN use. These must match the settings you make on the computers that you want to be part of your LAN. Changing the password on the cable modem settings web pages All Welho wireless modems have the same default password. To ensure data security and prevent unauthorised access to the modem, you must change the password. Select Set Password from the left navigation menu. First enter your previous password and then enter new password twice. Click Apply to save the changes. After the change you must re-log in and then you can continue. If you have forgotten your password, you can restore the modem to its original factory settings by pressing the rear panel RESET switch down. Selecting the Network Name The SSID is your Network Name. Change the factory default to a name of your choice. This will help you identify your network in case there are other wireless networks in the area. The factory default name is WIRELESS. For security reasons you should not give the network a name that can be associated with the user, user name or password. The name can consist of letters, numbers or other characters (up to 32 characters long). Open your Internet browser. (It is all right if you get an error message at this point. Continue following these directions.) Enter in the browser s address field and press the Enter key. An Enter Network Password window appears. 20

21 7.Wireless modem installation Configuring a new channel There may be several wireless base stations operating within the range of your WLAN network interface card. The modem default channel is Channel 11. Because other base stations may have the same factory default channel setting as yours, they may interfere with each other and cause disruptions. If the connection speed does not match the default speed of the Welho connection or if the connection keeps breaking off, you should select a new channel. You can select any number (1 13) from the drop-down menu. Remember to also change the channel number in the settings of the operating system or WLAN network interface card so that these feature the new channel. Windows XP detects any channel changes automatically. 7.8 Encryption of wireless connections The encryption key is case sensitive and may contain numbers from 0 to 9, all letters of the Latin alphabet and punctuation marks. Do not use keys that are easy to guess, such as birthdates etc. For increased security, you should change your encryption key at regular intervals. Never disclose the key to a person who is not authorised to use your connection. WEP encryption (alternative protection, not recommended) Welho recommends that you use WEP only in case your system does not support WPA-PSK encryption. Enter password of your choice to the WEP PassPhrase field and click Generate. Write down the key thas is generated in the Key 1 field. Choose from the Security Options field the encryption you want to use. Nb! Welho recommends that you use WEP only in case your system does not support WPA-PSK/ WPA2-PSK encryption. WPA-PSK encryptions: Enter password of your choice to the Security Encryption Passphrase field. Enter a string of at least 8 characters. Click Apply to save the changes. 21

22 7. Wireless modem installation 7.9 Your notes Web Page password: Network Name (ESSID): Channel: WPA-PSK encryption (recommended by Welho) Security Mode WPA-PSK Data encryption (WPA Encryption) TKIP WPA-PSK Pre Shared Key: General connection settings for WLAN cards The following instructions apply to operating systems where the wireless network settings are made using the management software of the WLAN network interface card. The following settings should be found in all standard network interface card management software. Make sure the settings conform to the settings made earlier on the settings Web Page of the WLAN modem. Refer to the notes you made above in Your notes. WEP encryption Security Mode Encryption Encryption method WEP 128-Bit 64-bit 13 ASCII characters 10 ASCII characters Network Name (ESSID): If there are several available wireless local area networks, select your own network (SSID) that you named on the modem settings Web Page. If you have not named your own network, choose the factory default NETGEAR. Channel: Many WLAN network interface cards allow you to select the channel you want to use. For the Netgear the default channel is 11. Read more about how to select the channel above under Naming your Local Area Network (LAN). Encryption of the WLAN connection: Enable encryption. WPA encryption is recommended. Key Index (1 4) (Current Network Key) WEP Key (Network/Encryption Key (10/26 characters)) WPA Authentication WPA-PSK. Data Encryption TKIP. Encryption key: Enter the same encryption key that you entered in the cable modem settings. The key must have 8 64 ASCII characters. Next you will need to define a few settings on your computer. See the instructions relevant to your operating system. Windows VISTA p. 25 Windows XP p Mac OS x p. 28 WEP Authentication Shared. Key index (1 4) (Key): Enter the key index number (1 4) that you selected for your modem settings. Encryption key: Enter the same encryption key that you entered in the cable modem settings. The key must have 26 hexadecimal characters. Connecting multiple computers to a wireless modem There are two ways to connect multiple computers to a wireless modem: either wirelessly as instructed above, or via the modem s Ethernet connection. You can connect a maximum of five (5) computers or terminal devices in the same household to a single Welho Broadband connection. 22

23 7. Wireless modem installation 7.10 Encryption of wireless connections Data security is particularly important with WLAN. Because wireless networks also operate through walls, it is practically impossible to restrict the range to a specific area. Encryption is an efficient way to prevent unauthorised use or takeover of the broadband connection. Encryption only covers wireless traffic between your cable modem and computer. The protection between the cable modem and computer does not, however, prevent network attacks such as viruses or cracking to which an unprotected computer is always vulnerable when connected to the Internet. Therefore we recommend that you get the Welho virus protection and firewall service, which is an easy and hassle-free way to protect your computer. We recommend that you use WPA-PSK (Wi-Fi Protected Access) encryption for your WLAN. It is the most secure of the applications available at the moment. You can also use the more recent WPA2 encryption if your workstation supports this standard. If your workstation s WLAN network interface card does not support the more recent WPA standar d, you can also use WEP encryption, which is adequate for protection of wireless local area networks in private use. We recommend that you protect your connection with encryption when you perform the initial installation before you begin to use the local area network. The modem s factory default settings will not protect traffic between your computer and modem. This means that any computer with a wireless network connection can access the connection or take over your modem. 23

24 7. Langattoman modeemin asennus 7.12 Welho Installation Service We have made every effort to make the installation of your Welho service as easy as possible with this manual. If you would still like some expert assistance, you can contact one of the following installation service providers. IT-tohtorit An external company providing the following services: Installation and launch of the Welho modem and 1 to 2 computers in one address. Network interface card and/or WLAN network interface card installation (cards not included in the price). Launch of programme and creation of mailboxes. Installation of the Welho Data Security virus protection and firewall service if already subscribed to by the customer. Presentation and instructions regarding the Welho service. Contact details: Phone: HS-Works An external company providing the following services: Installation and launch of the Welho modem and one computer in one address. Network interface card and/or WLAN network interface card installation (cards not included in the price). Launch of programme and creation of mailboxes. Installation of the Welho Data Security virus protection and firewall service if already subscribed to by the customer. Presentation and instructions regarding the Welho service. Contact details: Phone:

25 8. Wireless connection settings / Windows Vista 8.1 WLAN connection settings in Windows Vista 4. Click the name of your own network, then click Connect. To set up a wireless local area network (WLAN) connection in Windows Vista, take the following steps: 1. Go to Control Panel by clicking Start -> Control Panel. 5. Enter the WPA Pre-Shared Key in the open field and click Connect. 2. The Control Panel dialog box will open. Check that Control Panel Home is selected. Click on Network and Internet. 6. The computer will connect to the network. Save this network and Start this connection automatically should be selected. 3. Right-click on Connect to a network. 25 Click Close. Your wireless connection is now ready to use. If you have ordered Welho Data Security, visit www. welho.fi to download the software. To learn about Welho Data Security, see pp To check your browser settings (such as Internet Explorer), see p. 29. To learn how to start using your Welho account, go to p

26 9. Wireless connection settings / Windows XP 9.1 WLAN connection settings in Windows XP Windows XP features software that manages the WLAN network interface card and that you can use to define the network interface card settings. The following instructions apply to WIN XP, including the SP 2 (Service Pack 2) update. 1. Click Start and select Control Panel. The Classic View is set as default in the Control Panel. If your Control Panel view is displayed in the Category View, you can switch to the Classic View by clicking Switch to Classic View in the upper left of the Control Panel window. WPA encryption 1. Select the Connections tab. Under Network Name (SSID) enter the name that you entered in the modem settings. 2. Under Network Authentication select WPA-PSK. 3. Under Data Encryption select TKIP. 4. In the Network key box enter the encryption key that you entered in the modem settings. 5. Confirm the encryption key by re-entering it in the Confirm network key box. To proceed with settings, go to Connection. 2. Double-click on Network connections. 3. Right-click on Wireless Network Connection Properties. 4. Select the Wireless Networks tab. (Figure 2) 5. Under Preferred networks click Add The Wireless Network Properties dialog box will open. Continue installation as instructed for your selected encryption. 26

27 9. Wireless connection settings / Windows XP WEP encryption 1. Select the Connections tab. Under Network Name (SSID) enter the name that you entered in the modem settings. 2. In Network Authentication select Shared. 3. Under Data encryption select WEP. 4. Unselect The key is provided for me automatically. You can now edit the Network key fields. 5. In the Network Key field enter the encryption key that you entered in the modem settings. Confirm the encryption key by re-entering it in the Confirm network key box. 6. Select the correct Key index (the Encryption key number = Key in the modem settings). To proceed with settings, go to Connection. 3. Connection between the computer and the WLAN modem is now established. The name of your local area nework should be displayed under Preferred networks in the Wireless Nerworks tab. 4. Click OK to close the dialog box. Your wireless connection is now ready to use. If you have ordered Welho Data Security, visit fi to download the software. To learn about Welho Data Security, see pp To check your browser settings (such as Internet Explorer), see p. 29. To learn how to start using your Welho account, go to p. 32. To make changes to the wireless network settings, click on the name of your network and then click Properties. The Properties dialog box will open and you can make changes in accordance with the above instructions. Connection 1. In the Connection tab select Automatic connection. 2. To finish, click OK. 27

28 10. Wireless connection settings / Mac OS X 10.1 WLAN connection using the AirPort hardware 1. In the Apple Menu click System Preferences. 7. Select the TCP/IP tab. 8. In the Configure Ipv4 menu, select Using DHCP. Once a connection is established, your computer is assigned an IP address. 2. Open Network. 9. Check the Proxies tab to make sure there are no proxy servers selected. 3. Under Show select AirPort and then select the AirPort tab. 10. To finish, click Apply Now. To finish the configuration, close the window from the top left corner. 4. Click + and select the local area network that you set up for the modem under Network name. 5. Enter the network Password. The password must be the same as the encryption key you generated in the Thomson TCW 710 wireless modem settings. Quick guide to WLAN installation in OS X 1. Click the wave icon in the top left corner. 2. Select your own network. 6. You do not need to edit the Wireless Security field as this is selected automatically on the basis of the network. 3. Enter the Network key in the open field and select Remember this password in my keychain and click OK. 28

29 11. Browsers 11.1 Browser settings Mikäli tietokoneessasi on aikaisemmin ollut Internet-yhteys puhelinverkon tai jonkun toisen laajakaistaoperaattorin kautta, on seuraavat asetukset syytä käydä läpi Windows Internet Explorer: 1. In Internet Explorer select Tools. 2. Select Internet Options. 3. Select the Connections tab. 4. Select Never dial a connection. 5. Make sure there are no proxy settings selected: Go to LAN Settings Remove any checks from Local Area Network Settings. Select OK on both windows that are open. Firefox: 1. In Mozilla Firefox select Tools. 2. Select Preferences. 3. Select Advanced. 4. Select the Network tab. 5. Select Settings Select Direct connection 7. Click OK to close both windows that are open Mac OS X (10.4) Safari: 1. In the Apple Menu click System Preferences. 2. Open Network. 3. Under Show select Internal Ethernet. If using a wireless connection, select AirPort. 4. Select the Proxies tab. 5. Make sure there are no proxy servers selected. 6. Then click Apply Now. Firefox: 1. In Firefox select Preferences. 2. Select the Advanced tab. 3. Select the Network tab. 4. Select Settings Select Direct connection 6. Click OK to close both windows that are open Setting Welho as your browser home page Internet Explorer 1. Open Internet Explorer. 2. Go to 3. Select Tools -> Internet settings -> General -> select Use current -> and to confirm click Apply. Firefox 1. Open Firefox. 2. Go to 3. Select -> Tools -> Options. 4. Click Use Current Page under Home Page. 5. Click OK at the bottom of the window. Safari (Mac) 1. Start Safari from the Dock bar at the bottom of the screen. 2. Go to 3. Select Safari -> Settings 4. Click Set to Current Page and close the window. 29

30 12. Welho Data Security Welho Data Security virus protection and firewall Virus protection and firewall provide efficient protection against damage caused by viruses, worms, Trojans and other malware as well as attempts by hackers to intrude your computer without you having to worry about updates. Once the virus protection and firewall have been installed on your computer, the service is automatically updated online as long as the service is active. Virus protection and firewall services are not automatically included in all Welho subscriptions. To order yours, visit the Welho Store or call Welho s customer service. One order number allows you to install the service to three computers. In addition, free basic services included in every Welho subscription are centralised virus scanning for Welho addresses and, if you like, spam filtering. Welho Data Security is a safe and effortless way to protect your computer. Welho Data Security is produced in cooperation with F-Secure. We recommend that you install the Welho Data Security virus protection and firewall program in conjunction with the initial installation of your broadband connection Minimum hardware requirements Pentium II 600 MHz or higher recommended. Memory WIN 2000, XP WIN VISTA Virus protection 256 Mt 256 Mt Virus protection and firewall 256 Mt 256 Mt Previous data security installations If you have another previously installed data security program on your computer, check the data security software table to see if Welho Data Security will identify and remove the previously installed program. You will not need to uninstall previously installed versions of Welho Data Security as the new installation program will do this automatically during the installation process. If your previously installed data security program is not included in the table, uninstall the program before proceeding to install Welho Data Security. The installation program identifies the Windows XP firewall and automatically disables it. You will find the data security software table at -> Service management -> Data Security Installation Installation Downloading the installation file To install Welho Data Security, you need the installation file. You can download the installation file at fi -> Service management -> Data Security Installation. Order number To install Welho Data Security, you need the order number. To find the number, log onto Service management and check under Data Security installation, or check the agreement document that you received when you purchased the service. Make a note of the order number before you begin installation. Disk space During installation After installation Virusprotection 800 Mt 800 Mt Virus protection and firewall 800 Mt 800 Mt If your computer does not have sufficient processor or memory resources and you are using Windows 98, ME or NT 4.0, contact Welho s customer service Supported operating systems Windows 2000 Windows XP Home & Pro Windows VISTA Installation stages Welho Data Security installation consists of the following guided stages: Program file extraction and installation into your computer Specification of data security settings and post-installation tasks Computer scan Installation instructions Read the installation instructions before installing Welho Data Security. You will find the installation instructions at -> Service management -> Data Security Installation. 30

31 12. Welho Data Security Welho Data Security interface To access the Welho Data Security interface either go to Start -> Programs -> Welho Data Security (Welho Tietoturva) or click on the Welho Tietoturva F icon in the bottom right corner of the screen. On the front page you can edit service profiles, check update times and success and read data security news. Click on the Advanced link to edit settings and features. Click on Virus and Spy Protection to edit virus and spy protection settings. Click on Internet Shield to edit firewall and application control settings. Click on Parental Control to set profiles to define the pages each computer user is allowed to access on the Internet and restrict the time allowed on the Internet. Click on Automatic Updates to edit update settings. You will find the following links at the bottom of the main window: The Virus bulletins link takes you to the mywelho page where you will find virus-related links in the middle of the page. The link takes you to the welho.fi website. The Customer service link gives you the contact details of Welho s customer service. The program comes with a highly comprehensive manual. It is a very good idea to read it Basic services Centralised virus scanning for The centralised virus scanning feature checks every message and attachment arriving in your Welho mailboxes. Any infected messages, including attachments, are destroyed. This way most messages infected with a virus will be eliminated before they reach your computer. The service is on automatically for all subscribers and all Welho mailboxes. Centralised virus scanning protects your computer from most viruses spread via , but it will not provide comprehensive protection against viruses as it does not cover other services (such as Hotmail etc.). You are best protected with a virus protection program installed on your computer so make sure you have this absolutely essential protection. Spam filtering The centralised spam filtering feature automatically scans all messages arriving in Welho s mailboxes You can choose whether the service labels messages as spam and directs them as usual into your inbox or destroys any messages suspected as spam. If the filtering facility has been set up to mark spam, the system will add the text *** SPAM *** in the subject line of messages classified as spam. You can change the spam filtering settings specifically for each mailbox. To edit spam filtering settings, go to the page or, if you are the main user, in User Management under user information Edit page. Good to know about data security It is essential for your data security that you update your operating system regularly. For Windows operating system updates and instructions visit Computer worms that spread on the Internet exploit any security breaches. To prevent the spread of worms, Welho has, on the basis of information received from the Finnish Communications Regulatory Authority (FICORA), blocked access to telecommunication ports used by Windows operating systems that involve a data security risk. Applications using these ports will not function when the ports are blocked. To see the list of blocked ports and protocols visit the Welho Data Security pages of the Broadband section of To read more visit the FICORA website at cert.fi/en/index.html 31

32 13. My Welho 13. My Welho My Welho is a service management and subscription site for Welho s customers. Use your Welho management ID to log on at or via the My Welho link on the home page of the Welho website fi. To log on, you will need your Welho management ID and password, which you got when you subscribed to Welho Broadband. The connection is fully secure: no-one else will be able to access your data Passwords You can change your management ID and account passwords in My Welho under Subscription and invoicing information / Change password. To change a password, select the identifier for which you want to create a new password. Enter and re-enter your old password and the new password and click Save. If you have forgotten or lost the password for your management ID, you can order a new one using your online banking ID. To do this, go via the My Welho logon page. The password must have 6 to 32 characters The characters allowed are a z, A Z, 0-9 and special characters! #$%&/()-_@ {[]}+?\*,.;:<>. You can use the allowed characters in any order you like, but your password must contain both upper and lower case letters and also numbers or other special characters. At the bottom of each page of My Welho, you will find instructions on how you can change the service on that page and what you should enter in each field. You should read the instructions before making any changes. My Welho is where you can view your own details and services available to you and learn about other services. You can perform tasks such as edit your contact details, create and edit accounts, and learn about and subscribe to Welho Data Security and webspace services. My Welho is your one-stop shop for most things related to the features and extra services of your Welho subscription always on a fully secure connection. You can also log onto My Welho using your account name, but that will only give you access to a section where you can change that account s settings and passwords. 32

33 Welho When you subscribe to Welho Broadband, you can create a maximum of 5 addresses in the address@ welho.com format. To create them, go to My Welho. Editing an account In this section you can edit your accounts. You can change an existing address and create spam filtering settings services You will find a link to account creation on the home page of My Welho. You will also find all functions related to creating, editing and removing accounts in the My Welho menu under Broadband and voice services / services : services In this section you can view your accounts and their settings. You can also edit and remove user and account names. Creating an account In this section you can create new accounts. To create one, first select a name for the account. You will need this account name to log onto Welho Webmail or to define program settings. Next you need to select your address. This is the address in which you can receive . Your address can be the same as your account name. Please note that the account name or address that you would like to use may already be taken by another user. If this is the case, you will need to select another account name or address. To finish, you need to select a password. Try to come up with a password that is easy for you to remember but difficult for others to guess. If you would like to have an address in the firstname.surname format, you must enter it as your address when creating the account. You cannot use the. character in your account name. Do not make any changes to your accounts if you are using forwarding from your own domain to Welho addresses. Otherwise the forwardings will no longer work. If you must change the forwardings, Welho s customer service to arrange this. Forwardings cannot currently be changed via My Welho. 33

34 14. / Welho Webmail 14.2 Starting to use There are two ways to access your Welho Welho Webmail Computer program such as Outlook Ex press You can use Welho Webmail wherever you have Internet access. Welho Webmail operates in the browser window. You can read and send , maintain an address book, and change your account settings Welho Webmail You can open Welho Webmail either at welho.com/ or from the Webmail link on the Welho home page ( To log on, you will need the account name and password that you created in My Welho Webmail settings The Webmail default profile is based on your username. If you send without making any changes, your address will be seen by the recipient in the [email protected] format. To change the address, follow these steps: Creating a sender s address in Webmail: 1. Log onto Webmail. 2. Select Settings -> Your information/personal data. 3. Click Edit your profile to open the Profiles tab. 4. Name your profile and write the address that you want the recipient to see in the Your sender address field. This is a feature you can employ with services such as the Welho Domain service if you wish to use a sender address based on your domain, such as cathy.cable@ yourdomain.fi. 5. To finish, click Create. You can also set the profile to save sent messages. Put a check in Save outgoing message and select the folder in which you want to save your messages. If you do not have a sent mail folder, you can create one under Folder management. Do not use Scandinavian characters (ä or ö) in folder names. The program does not understand them. The maximum size of an incoming or outgoing message, including attachments, is 2 MB Computer programs Computers with Microsoft Windows operating systems usually come with an program called Outlook Express or, in Vista, Windows mail. Next you will learn how to start using your Welho in Windows and Mac computers. 34

35 15. programs / Outlook Express 15.1 Creating a new account in Microsoft Outlook Express You will find instructions for Apple Mail in section 16.2 below. 6. Enter the Welho address you created in My Welho in the address field (e.g. [email protected]). 7. Select Next. You must first go to Welho Service management to create all the Welho addresses for which you want to create accounts. To send and receive mail, you need to create your own account in the program. Follow the instructions below to create accounts for main and sub-users in Microsoft Outlook Express or Mac Apple Mail. The program downloads the messages from the server to the computer, which means you will not be able to access them via Web mail after that. 1. Start Outlook Express: Start -> Programs -> Outlook Express. 2. Select Tools -> Accounts. 8. Select the protocol to be used from My incoming mail server is. Select the POP3 protocol if you only use the program installed on your computer (such as MS Outlook, MS Outlook Express) to read and send . Select the IMAP protocol if you use both the program installed in the computer and Webmail to read and send messages. 9. Enter pop3.welho.com as your Incoming mail server. 10. Enter smtp.welho.com as your Outgoing mail server. 11. Select Next. 3. Select Add -> Mail. 4. Write the name that you want the recipients to see in the Display name field (e.g. your first name and surname). 5. Select Next. 35

36 15. programs / Outlook Express 12. Enter the account name (User ID) you created in My Welho in the Account name field. 13. Enter the password you created in My Welho in the Password field. You received your username and password when you subscribed to Welho Broadband. 14. Activate Remember password. 15. Select Next. 2. From the Mail tab select the account that you want to change. 16. To finish creating an account, click Finish. Follow the same steps to create sub-user accounts in Outlook Express. First go to Welho Service management to create sub-user identifiers (username and password). You will find Service management from the link at 3. Then select Properties Changing account settings in Microsoft Outlook Express If you have previously used the program with other settings such as those of another Internet service provider, change the settings for the Welho service in Micro soft Outlook Express as follows: 1. Select Tools -> Accounts from the Microsoft Outlook Express menu. 36

37 15. programs / Outlook Express Changing user information 1. Select the General tab. 2. You can write the name of your choice for the account in the server name field. 3. You can write your own name in the Name field. 4. If you wish, you can write the name of your company in the Organization field. 5. You can write the address as it appears to recipients in the address field. 6. You can write the reply address as it appears to recipients in the Reply address field if you want this to differ from your actual address. Otherwise leave this field blank. Changing connection settings 1. Select the Connection tab. 2. Check that the settings are as pictured here. The maximum size of an incoming or outgoing message, including attachments, is 20 MB General program settings You do not have to fill in the above fields. Changing server settings 1. Select the Servers tab. 2. In the Incoming mail server field enter: pop3.welho.com and in the Outgoing mail server field enter: smtp.welho.com. 3. In the Account name field write the account name you created in My Welho and in the Password field the password you created in My Welho. 4. Activate Remember password. Identifiers: To create your account names and passwords, go to My Welho. Incoming mail server: pop3.welho.com or imap.welho.com Outgoing mail server: smtp.welho.com Protocols: Select the POP3 protocol if you only use the program (such as MS Outlook, MS Outlook Express) installed on your computer to read and send . Select the IMAP protocol if you use both the program installed on the computer and Webmail to read and send messages. address: [email protected] Webmail: Log in with your own account name and password from the public Internet. 37

38 16. programs / Mac OS X 16.1 Apple Mail Creating new ID and editing existing ID in Apple Mail 4. Select POP or IMAP as ID type. Select the POP protocol if you only use Apple Mail to read and send . If you want to create a new ID in Apple Mail, begin from step 1 and jump over step 3. If you want to edit an existing ID, begin from step 3. Select the IMAP protocol if you use both the program installed in the computer and Webmail to read and send messages. 1. Launch Apple Mail from the Dock bar at the bottom of the screen. 2. When you start Apple Mail for the first time, you will see the Welcome window. Continue by clicking Continue. Proceed to step 4 to make the settings. 5. To move on, click Continue. 3. If you have used Apple Mail before and wish to change your settings, go to Archive and select Add ID 6. Write pop3.welho.com in the Incoming mail server field. 7. Also enter the account name and password you created in My Welho in the User Name and Password fields. 8. To move on, click Continue. The program will check t he connection with the server and will let you know if connection cannot for some reason be established. 38

39 16. programs / Mac OS X 9. In the Incoming Mail Security window click Continue. 2. Open the Advanced tab and check Remove copy from server after retrieving a message and select the time when you want this to take place. 10. In the Outgoing Mail Server field enter smtp.welho.com. 11. To move on, click Continue. 12. The program will now give you a summary of the settings made. To finish making the settings, click Continue Advanced account preferences POP settings When you use a POP connection, the program leaves a copy of incoming messages on the server by default. The following settings will help you save space for incoming messages in your Welho mailbox and avoid the box becoming full Sub-user mailboxes To create sub-user usernames and passwords, follow the same steps. If there are several users using the same computer, we recommend that you give each of them their own usernames and passwords. To create new accounts, go to My Welho and select Create an account. To log onto My Welho, go to 1. To change the setting go to Mail -> Preferences 39

40 17. Webspace 17.1 Activating and deactivating the webspace service In order to create your own website, you will first need to activate your webspace in My Welho, then create content for your site in html and finally use an FTP program to upload your files to the Welho server. When your transfer is complete, the Welho webspace server will put your documents on the Internet for anyone to access. To activate your webspace, go to and click on the My Welho link. The following instructions can also be found in My Welho under Activate webspace. The activation page is only visible when you have not activated the service. Activating webspace To be able to activate webspace, you need to have an account to which the webspace will be connected. To update your webspace, use the account name and password of that account. Your website address is created on the basis of the account name selected by you. To learn how to create an account, see page 32. To activate your Welho webspace, select Activate webspace service, select the account to which you want to connect the webspace, and click Activate webspace. The service will be activated within 1 hour. The activation page is only visible when you have not activated the service. After activation your website address will be in the koti.welho.com/ accountname/ format. Deactivating webspace If you wish to deactivate the webspace service, select Deactivate webspace service and click Deactivate webspace. Your website will be removed from the Welho webspace server during the following night. The deactivation page is only visible when you are using the webspace service Creating and updating files for your website Creating a website First create your site in a folder on your computer. Name the home page index.htm. The home page is the first page that will appear on your website. For clarity, sort different file types, such as image, sound and video files into their own folders. Do not use special characters or Scandinavian characters (ä, ö, å) in file or folder names. Avoid using spaces in file or folder names. Test on your own computer that the html document links work and images show in the browser. Updating your website When you are ready to put your website on the public Internet, transfer the html documents and files to the Welho webspace server. Only transfer files and folders that you want to be publicly available on the server. When your transfer is complete, the Welho webspace server will put your documents on the Internet for anyone to access. You will find the address of your home page at the top of the page. You can update your files using either the browser or a separate FTP program. Files can only be transferred using a computer that is connected to the cable network. File Transfer Protocols (FTP) There are many different FTP programs available. Handy ones include WS-FTP Home, which you can download free of charge for trial use from preview/ html General File Transfer Protocol (FTP) settings Check the table below for the information and settings you will need to establish contact with the Welho webspace server using an FTP program. General FTP settings Once you have clicked Save, all of your website directories and files will be deleted from the server. Remember to save the files somewhere else before deactivating the webspace service. If you have subscribed to extra webspace, you can only deactivate the webspace service by calling Welho s customer service or visiting the Welho Store in the Sanomatalo building, Helsinki. Site name Connection name/site name Connection type Welho s webspace server address Server Address/FTP Host User Name (user ID)/Login Password Select a name for your website FTP koti.welho.com The main user s user The main user s password 40

41 18. Newsgroups 18.1 Creating a newsgroup account To participate in discussions in Welho s or public Internet newsgroups, you need to create a newsgroup account in Microsoft Outlook Express as follows: 4. Write the address to which you want others to send you messages (e.g. [email protected]). Select Next. 1. In Outlook Express select Tools -> Accounts. 2. Select Add -> News. 5. In the News Server field enter the Welho news server address: news-server.welho.com Select Next. 3. Write the Name that you want the recipients of your newsgroup messages to see in the field that appears (e.g. your first name and surname). Select Next. 6. Click Finish. You can now subscribe to and read newsgroups and articles on the Welho server. 41

42 18. Newsgroups 18.2 Changing newsgroup account settings Follow these steps to change the settings of your existing newsgroup account in Microsoft Outlook Express. 1. Select Tools -> Accounts and select the News tab in the dialog box that opens. Changing server settings 1. Select the Servers tab. 2. In the News Server field enter the Welho news server address: news-server.welho.com Changing connection settings 2. Then select the existing newsgroup account that you want to edit. 1. Select the Connection tab. 2. Check that the settings are as pictured here. Select Properties. Advanced settings Changing user information 1. Select the General tab. 2. You can write the name of your choice for the account in the server name field. 3. You can choose the name to be displayed in your messages in the Name field. 4. You can choose the name of your company to be displayed in your messages in the Organization field. 5. You can choose the address to be displayed in your messages in the address field. 6. You can choose the reply address to be displayed in your messages in the Reply address field. 1. Select the Advanced settings tab. 2. Check that the settings are as pictured here. You do not have to fill in the above fields. 3. Click the OK button. In the Internet accounts box finish changing the settings by clicking Close. 42 You can now subscribe to and read public newsgroups and articles on the Welho news server.

43 19. USB connection Instead of an Ethernet connection, you can also use a USB connection to connect your computer to the modem. To do this, you need to connect the modem to the computer USB port using a separate USB cable. You will not need an Ethernet network interface card if you are using a USB connection. 1. Select the language. The installation language for these instructions is English. Please note that Welho s customer service does not recommend that you use a USB connection because it may cause compatibility problems between the computer and software. The USB connection was not originally designed to meet the needs of broadband Internet data transmission. This is why we recommend that you use an Ethernet adapter to connect your modem to your computer. 2. To accept the user licence, click I Agree. Make sure you only use one type of connection. The same computer and modem must not be connected to each other using both Ethernet and USB. You cannot use a fixed IP if you are using a USB connection. 3. To launch installation, click Launch Installation Assistant. Customers install and use USB connections at their own responsibility. Welho s customer service does not include support for USB connection use. Welho s customer service does accept any liability for any compatibility problems between USB connections, computers and software Installing a USB connection You will find the modem-specific USB drivers needed for installation on the installation CD included in the Welho cable modem package. The package also contains a USB cable to connect the modem and the computer. The USB connection works best with Windows 98, Windows 2000, Windows ME and Windows XP operating systems. 4. Installation stages Computer hardware requirements check Definition of network connection settings Computer to modem connection check To continue installation, click Next. To install a USB connection, start by inserting the Motorola Installation CD-ROM in the CD drive of the computer. The program will start automatically. You will find the installation program referred to in these instructions on the installation CD included in the Motorola SBG900E wireless modem package. The installation program features the same functions and programs as the instructions below, but the program layout differs from the illustrations below. 5. You will find the MAC ID of Welho modems on the sticker on the bottom of the modem. You will not need the number for this installation. To continue installation, click Next. The supplies shown below may also differ somewhat from those included in the Welho installation package. For more specific modem connection diagrams see Section 3 Modem installation. 43

44 19. USB connection 6. You will find the items needed for a USB connection in the Welho installation package. However, if you intend to connect the modem to a data socket of a multimedia outlet box, you will need a separate antenna cable with an F-type connector in both ends. You can order the cable from Welho s customer service. To continue installation, click Next. 10. Select the antenna cable connection method. If the antenna cable is connected via a splitter to the same antenna outlet TV socket as a TV set, click Indirectly to continue installation. If the modem is connected via the antenna cable directly to a TV or data socket without a splitter, click Directly to continue installation. Proceed straight to step The program performs a computer resource check. You will not need an Ethernet card to install a USB connection. General hardware requirements Ethernet network interface card Active USB port TCP/IP protocol installed 133MHz processor or higher 32 MB RAM or above WIN 98 or higher Minimum 125 MB hard disk space To continue installation after the check is complete, click Next. 11. Connect the TV antenna cable to the splitter. To continue installation, click Next. 12. Connect the splitter to the TV socket of the antenna outlet box. To continue installation, click Next. 8. To select USB connection installation, click USB. 13. Using the antenna cable included in the installation package, connect the modem to the splitter. 9. Make sure the computer is not connected to the modem with a USB cable before you install the USB drivers. To continue installation, click Next. In a direct connection the modem is connected using an antenna cable without a splitter to either the TV or the data socket of an antenna outlet box. To continue installation, click Next. 44

45 19. USB connection 14. First connect the adapter power cord to the power connector in the back panel of the modem. Then plug the adapter power cord into the power socket on the wall. To continue installation, click Next Removing USB drivers Follow these steps to remove the USB connection drivers. You will find the modem-specific USB driver removal program needed for installation on the installation CD included in the Welho cable modem package. To install a USB connection, start by inserting the Motorola Installation CD-ROM in the CD drive of the computer. The program will start automatically. 15. Connect the USB cable first to a computer USB port and then to the modem USB port. 1. Select the language. The installation language for these instructions is English. 2. To accept the user licence, click I Agree. 3. To launch the USB driver removal program click REMOVE USB DRIVERS. To continue installation, click Next. Wait until the program has performed the changes in the operating system. 16. The installation program will now check the connecti on between the modem and the computer. 4. Confirm the removal of USB drivers. To continue driver removal, click Remove Driver. 5. To close the driver removal program, click Exit. 17. If the connection check is successful, the program gives the MAC address of the USB connection. The address format is 00:1a:2b:3d:1b:2c. To continue installation, click Next. The program has now removed the USB connection drivers. You will no longer be able to access the Internet via the USB connection. 6. To close the installation program, click Exit. 18. The installation has now successfully completed the installation of the USB connection. To finish installation, click Finish. 19. To close the installation program, click Exit. You now have access to the Internet and can start surfing. 45

46 20. Troubleshooting COLOUR CODES USED IN THE TABLE Netgear modems Motorola modems Any modem 20.1 No connection (when using an Ethernet connection) see instructions on pp Status Possible cause Solution All modem lights are off. No power to the modem. Plug the power cord in as instructed in the manual and check the electrical outlet is working. All modem lights are off (power cord is plugged in). The Cable link light is flashing or off. The Internet light is off. The Ethernet light is off. The Ethernet light is off (the Ethernet cable is connected). The Online light is flashing or off. Only the Standby light is on, all other lights are off. The PC/Activity light is off. The PC/Activity light is off (the Ethernet cable is connected). All normal lights are on. All normal lights are on (and you have rebooted the modem). All normal lights are on (and you have checked the settings). All normal lights are on (you have checked the settings and you are using a connection sharing device*). All normal lights are on (you have checked the settings and you are using a connection sharing device*). The Local Area Network icon is not displayed in Windows. The Local Area Network icon is not displayed in Windows (and there is a network interface card in the computer). The adapter or modem may be faulty. The antenna cable is not connected or not connected correctly. The modem Internet connection is switched off. The Ethernet cable is not connected. The Ethernet cable or the modem/network interface card Ethernet connector may be faulty. The antenna cable is not connected or not connected correctly. The modem has been put on standby. The Ethernet cable is not connected. The Ethernet cable or the modem/network interface card Ethernet connector may be faulty. The modem may need rebooting. The computer settings may be wrong. Traffic may be prevented by the firewall. Your connection sharing device needs rebooting. Your connection sharing device needs rebooting or is faulty. There is no network interface card in the computer. The network interface card or its drivers are not correctly installed or the network interface card is faulty. *) Such as a hub, switch, router, wireless base station, hardware firewall Take the power adapter and modem to the Welho Store for a check. Connect the antenna cord as instructed in the manual. Try connecting the modem antenna cable directly to the antenna outlet box without an antenna splitter. Press the Internet on/off switch. Connect the Ethernet cable between the modem and the computer. Try connecting the modem to the computer using another Ethernet cable. Connect the antenna cord as instructed in the manual. Try connecting the modem antenna cable directly to the antenna outlet box without an antenna splitter. Press the Standby switch on top of the modem. Connect the Ethernet cable between the modem and the computer. Try connecting the modem to the computer using another Ethernet cable. Unplug the modem power cord for about a minute. Plug it in again and wait until the normal lights come on again. Restart the computer too. Check that the settings are as instructed in the manual. Check the firewall settings. Unplug the connection sharing device power cord for about a minute. Plug it in again and wait until the normal lights come on again. Restart the computer too. Connect the modem directly to the computer using an Ethernet cable. Check if there is a network interface card in the computer. If not, you need to get one. Install the network interface card and drivers correctly or get a new network interface card. If necessary, contact your computer dealer or the manufacturer's technical support. 46

47 20. Troubleshooting 20.2 No connection (when using a wireless connection) see instructions on pp Status Possible cause Solution The computer cannot find any wireless networks. Your own wireless network is found but cannot be connected to. Your own wireless network is found but cannot be connected to (and the key is correct). Your own wireless network is found but cannot be connected to (and encryption settings are the same). Your neighbour s wireless network is found but yours is not. Your neighbour s wireless network is found but yours is not (and antenna is not loose). Your neighbour s wireless network is found but yours is not (and the modem is near the computer). Your neighbour s wireless network is found but yours is not (and the wireless transmitter is on). You can connect to the wireless network but the connection does not work. You can connect to the wireless network but the connection keeps breaking off or is slow. You can connect to the wireless network but the connection keeps breaking off or is slow (and the distance between the computer and the modem is short and obstacle-free). The wireless network connection icon is not displayed in Windows. The wireless network connection icon is not displayed in Windows (and the computer has a wireless network interface card). The wireless network interface card or its antenna is switched off. Incorrect encryption key. The computer encryption method differs from the modem encryption method. The computer s network interface card does not support the encryption method used. The wireless modem antenna is not in place or it is loose. Your computer is outside the range of the wireless modem. The wireless modem s wireless transmitter is not on. The network is closed or hidden. The modem is not registered in the network. The signal between the computer and the modem is weak. There is radio wave interference in the area. There is no wireless network interface card in the computer or the card is not installed correctly. The wireless network interface card is not installed correctly. Switch the wireless network interface card or its antenna on as instructed in the computer or card manual. Re-enter the encryption key (in both modem and computer settings) and try again to establish a connection. Remember that the key is case sensitive so check you have used upper and lowercase characters correctly. Check that the computer and modem encryption settings are the same. Try the alternative encryption method (WEP/WPA) referred to in this manual. Check if the wireless connection works without encryption. Check that the antenna is not loose. Check that the distance between the modem and the computer is as short and free from obstacles as possible. Restore the modem to its factory default settings by pressing the rear panel Reset button for around 30 seconds and then set up the encryption again. Check the modem settings to see that the network is not closed or hidden. Try the connection with an Ethernet cable and check troubleshooting for the Ethernet connection. Check the distance between the modem and the computer is as short and free from obstacles as possible. Change the wireless network channel from the modem settings. Recommended channel numbers are1, 6 and 11. Check if there is a wireless network interface card in the computer. If not, you need to get one. Install the wireless network interface card and any drivers correctly. If necessary, contact your computer dealer or the manufacturer's technical support. 47

48 20. Troubleshooting problems (when using an program) see instructions on pp Status Possible cause Solution You cannot send and/or receive The computer is not connected See troubleshooting regarding connection. messages. to the Internet. You cannot send and/or receive messages (connection ok). You cannot send and/or receive messages (settings ok). You cannot send but you can receive messages. You cannot send but you can receive messages (and the server address is correct). You cannot send but you can receive messages (and the server address is correct and the computer is in the Welho network). You cannot receive but you can send messages. You cannot receive but you can send messages (and the message you sent to yourself does not arrive). You cannot receive but you can send messages (and the address is correct). You cannot receive but you can send messages (and the server address is correct). You cannot receive but you can send messages (and you have deleted some messages). You cannot receive messages from a certain address. You cannot receive messages from a certain address (and the sender is using the correct address). The settings are incorrect. Traffic may be prevented by the firewall. The outgoing mail server address is incorrect. Your computer is not connected to the Welho Broadband network (you are using another operator s connection). The problem is to do with the recipient (incorrect address, recipient mailbox full, etc.). There are no unread incoming messages. You have entered an incorrect address in the program settings or you are trying to use an address that you have not yet activated in Service management. The incoming mail server address is incorrect. Your mailbox is full. Your mailbox is full but your program does not delete messages from the server. The sender is using an incorrect address. The spam filter is classifying the messages as spam. Check that the settings are as instructed in this manual. Check the firewall settings. Check that the outgoing mail server address is smtp.welho.com. Change the outgoing mail server address to comply with your operator s specifications or connect your computer to Welho Broadband. Check if you will receive an error message regarding message delivery failure (as a return message). The error message will tell you the reason behind the problem. Try sending a message to your own address. Check that the address is written correctly. Go to Service management to check you have activated the address (and have done this more than four hours ago). Check that the incoming mail server address is pop3.welho.com Delete some messages. Log onto Webmail and delete some messages. Also remember to check the Outbox. Check if the sender is using the correct address and if they receive an error message. In My Welho either set Welho spam filtering to only mark messages as spam or switch the filter off totally. 48

49 20. Troubleshooting problems (when using Webmail) see instructions on pp Status Possible cause Solution You cannot log onto Webmail. You cannot log onto Webmail (username and password correct). You cannot log onto Webmail (and you have emptied the browser cache). You cannot receive but you can send messages. You cannot receive but you can send messages (and the message you sent to yourself does not arrive). You cannot empty a full mailbox. Your messages arrive in the program but not in Webmail. All of your messages have disappeared from Webmail. Messages you send do not reach the recipient. No outgoing message copies are saved. Incorrect username and/or password. Browser error. The browser settings are incorrect. There are no unread incoming messages or the sender is using an incorrect address. Your mailbox is full. You are using a trash folder and you are not able to transfer deleted messages to it when your mailbox is full. You are using the POP3 protocol. The program downloads the messages from the server when it detects new incoming messages. You have launched an programme that has downloaded the messages from the mail server. You have disabled the welho. com domain in your address in Service management but have not changed your profile settings in Webmail. Webmail does not save outgoing messages by default. Check you have entered the username and password correctly. Check that Caps Lock is not on. Empty your browser cache. For instructions see your browser help menu. Check the browser settings. Try using another browser. Try sending a message to your own address. Delete some messages. First empty the trash folder. Disable trash and delete some messages directly from the Inbox. Change your program settings: use the IMAP protocol. Change your program settings: use the IMAP protocol. It is difficult to upload the messages back to the server. Reactivate the welho.com domain in Service management or update your profile settings in Webmail. Change your profile settings in Webmail: Create an outgoing mail folder and activate save outgoing mail. 49

50 21. Broadband in the City 21.1 Welho Hotspot Welho Hotspot is a wireless broadband connection offered by Welho and available in selected cafes, restaurants and other public spaces in the Helsinki Metropolitan Area. Welho Hotspot is intended for all those wishing to surf the Internet or check their mail wirelessly. Welho Broadband subscribers get the service free of charge. You can use your Welho username and password to log on. If you are not a Welho subscriber, you can pay for your access time using a text message or online banking service or buy access time from a café or restaurant. The Hotspot network is growing all the time. Visit www. welho.fi to see the current situation. OR Start -> Connect to -> Wireless Network Connection 3. Select Welho as the network connection. 4. Enable connection by clicking on Connect. 5. Wait a moment and open the Internet browser. The Login page will appear on your screen. 6. When the Welho Hotspot Login page is open, enter your Welho management ID and password and click on Enter. If you are using an 8-digit access code purchased from a venue such as a cafe, enter it in the appropriate field on the page Devices compatible with Welho Hotspot You can use the Welho Hotspot wireless broadband connection and VoIP service with laptops and the latest smartphones and personal digital assistants equipped with WLAN capability. Nokia phones with WLAN capability include the latest N and E series phones and communicators. Sony Ericsson P990i features WLAN, and many Microsoft Windows Mobile smartphones and personal digital assistants also support WLAN. First read your device s user instructions regarding WLAN connections. To access the service, go to WLAN network settings to set the connection settings. To set the connection up on a computer with Windows, follow these steps: 21.3 Using Welho on your mobile phone Most mobile phones can be used to read Welho . To do this, you need to set pop3.welho.com as the incoming mail server and your GSM operator server as the outgoing mail server. Of course you will also need your username and password. For your outgoing mail server and other settings, consult your GSM operator and your mobile phone user manual. 1. Make sure that WLAN is switched on (on a laptop you do this by pressing the WLAN switch or using the key combination FN+WLAN). 2. Depending on the operating system, select: Start -> Settings -> Network Connections Right-click on Wireless Network Connection Select View Available Wireless Networks 50

51 22. Installation service Welho s scheduled maintenance service Welho performs scheduled maintenance on Wednesdays of even calendar weeks, beginning at in the evening and ending no later than the following morning at We apologise for any service interruptions during the maintenance period. If maintenance results in any impacts on the functioning of customer computer configurations, we will send you written instructions regarding reconfiguration Welho Installation Service We have made every effort to make the installation of your Welho service as easy as possible with this manual. If you would still like some expert assistance, you can contact one of the following installation service providers. IT-tohtorit An external company providing the following services: Installation and launch of the Welho modem and 1 to 2 computers in one address. Network interface card and/or WLAN network interface card installation (cards not included in the price). Launch of programme and creation of mailboxes. Installation of the Welho Data Security virus protection and firewall service if already subscribed to by the customer. Presentation and instructions regarding the Welho service. Contact details: Phone: HS-Works An external company providing the following services: Installation and launch of the Welho modem and one computer in one address. Network interface card and/or WLAN network interface card installation (cards not included in the price). Launch of programme and creation of mailboxes. Installation of the Welho Data Security virus protection and firewall service if already subscribed to by the customer. Presentation and instructions regarding the Welho service. Contact details: Phone:

52 WELHO CUSTOMER SERVICE Welho Store: Sanomatalo, Elielinaukio, Helsinki Open: Mon-Fri 9-19, Sat Telephone service: (09) Open: Mon-Fri 8-20, Sat 9-16 Fault reporting Telephone: (09) Open: Mon-Fri Sat Sun 9-24 The local telephone charge applies to calls from a landline to the above numbers within the 09 area. For calls from mobile phones, the charge is based on the price to a landline according to the type of connection. This concerns queuing also. [email protected] [email protected] [email protected]