WIRELESS SETUP GUIDES FOR WINDOWS 8

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2 Information Technology Services WIRELESS SETUP GUIDES FOR WINDOWS 8 Services Directory for RMIT International University Vietnam Date: 3-Nov-14 Version: 1.0 RMIT Vietnam - IT Services Page 1 of 11

3 Table of Contents I. INTRODUCTION... 3 II. FURTHER TROUBLESHOOTING MOBILE WIRELESS CONNECTIVITY WIRELESS SUPPORT RMIT Vietnam - IT Services Page 2 of 11

4 I. Introduction Downloadable format: Windows 8 wireless setup user guide Step 1 1. Move mouse cursor to bottom right corner of the screen (or swipe right side of a touch screen) to reveal the charm bar 2. Click Search Step 2: Click Settings. 1. Type set up a connection into the Search box. 2. Select Set up a connection or network RMIT Vietnam - IT Services Page 3 of 11

5 Step 3: 1. Select Manually connect to a wireless network 2. Click Next. Step 4: 1. Enter the following settings: Network name: RMIT-University (case sensitive) Security type: WPA2-Enterprise Encryption: AES Security key: leave blank Start this connection automatically: ticked Connect even if the network is not broadcasting: unticked 2. Click Next. RMIT Vietnam - IT Services Page 4 of 11

6 Step 5: 1. Click Change connection settings. RMIT Vietnam - IT Services Page 5 of 11

7 2. In the resulting window switch to the Security tab and enter the following settings: Network name: RMIT-University (case sensitive) Security type: WPA2-Enterprise Network authentication method: Microsoft: Protected EAP (PEAP) Remember my credentials for this connection each time I m logged on: ticked 3. Click Settings Step 6: 1. Ensure the settings are as follows: Verify the server s identity by validating the certificate: unticked Authentication method: Secured password (EAP-MSCHAP v2) RMIT Vietnam - IT Services Page 6 of 11

8 2. Click Configure 3. Untick the Automatically use Windows logon name and password (and domain if any) box then click OK. 4. Click OK again to return to the Security tab of the RMIT-University Wireless Network Properties window. RMIT Vietnam - IT Services Page 7 of 11

9 Step 7: 1. Click Advanced settings. 2. In the 802.1X settings tab: Tick Specify authentication mode. Select User authentication in the dropdown box. Click Save credentials. RMIT Vietnam - IT Services Page 8 of 11

10 3. Enter your RMIT ID and password into the Save credentials window then click OK 3 times and Close. RMIT Vietnam - IT Services Page 9 of 11

11 Step 8: If Windows has not connected to the network already: 1. Click in the system tray. 2. Select RMIT-University and click Connect. RMIT Vietnam - IT Services Page 10 of 11

12 II. Further troubleshooting 1. Mobile wireless connectivity A constant connection must be maintained as the wireless connection to a laptop uses a secure tunnel. Disconnection simply requires reconnection and possibly re-logging on to any web sites you were signed into at the time of disconnection. To avoid being disconnected from the RMIT wireless network: Minimize movement while logged in to the wireless network. Do not leave a wireless location Avoid movement between non-contiguous wireless areas Moving out of a wireless location then returning will have the same effect i.e. the wireless network connection will be lost 2. Wireless support IT Helpdesk is available for troubleshooting the connection to the wireless network. Assistance is available at: IT Help Desk response.center@rmit.edu.vn SGS Campus Building 1, Level 4, Room Tel: (08) PNT Campus Building 5, Level 1, Room Tel: (08) Hanoi Campus Level 5, Room 5.11 Tel: (04) (Ext:6070) RMIT Vietnam - IT Services Page 11 of 11