Illustrations. Photo credits

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2 cambridge university press Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, São Paulo, Delhi, Tokyo, Mexico City Cambridge University Press 32 Avenue of the Americas, New York, NY , USA Cambridge University Press 2011 This publication is in copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements, no reproduction of any part may take place without the written permission of Cambridge University Press. First published 2011 Printed in Lima, Peru, by Empresa Editora El Comercio S.A. isbn Student s Book Part 1 isbn Student s Book Part 2 isbn Student s Book Part 3 isbn Student s Book Part 4 isbn Teacher s Book with Class Audio CD isbn Class Audio CD Cambridge University Press has no responsibility for the persistence or accuracy of URLs for external or third-party Internet Web sites referred to in this publication and does not guarantee that any content on such Web sites is, or will remain, accurate or appropriate. Information regarding prices, travel timetables, and other factual information given in this work is correct at the time of first printing, but Cambridge University Press does not guarantee the accuracy of such information thereafter. Art direction, book design, photo research, and layout services: A+ Comunicação, SP Audio production: Richard LePage & Associates Illustrations Adolar Mendes Photo credits Cover (left to right), Michael N. Paras/Age Fotostock/Easypix Brasil; Jeff Greenberg/Alamy/Other Images; Cultura/Easypix Brasil; Larry Lilac/Alamy/Other Images 26 Beyond/Diomedia 29 a Shalom Ormsby/Getty Images; b sf max/ Shutterstock; c photobywayne/alamy/other Images; d PCN Photography/Alamy/Other Images; e Age/Easypix; f Norman Chan/Shutterstock; g Gareth Byrne/Alamy/Other Images; h Profimedia/Alamy/Other Images; i Ludovic Maisant/Hemis/ Corbis/Latinstock 30 Best View Stock/Easypix 32 1 photobywayne/alamy/other Images; 2 Age/Easypix; 3 PCN Photography/Alamy/Other Images

3 Contents Plan of Book Part 2 iv 5 Check-out is at noon Take the elevator up And the pool, of course! 29 8 Turn on the TV. 33 Word Search Puzzles 37 Word Search Puzzles Answer Key 39 iii

4 Plan of Book Part 2 Titles Speaking Correlated Intro Grammar UNIT 5 Check-out is at noon. Arranging a wake-up call; informing guests about times; making arrangements for a late check-out Time expressions: o clock, A.M., P.M., noon, midnight, in the morning/ afternoon/evening, at 7:00/night/ midnight; present continuous Wh-questions; conjunction so UNIT 6 Take the elevator up. Giving directions to facilities in the hotel; explaining how to get to places Simple present statements with regular and irregular verbs; simple present yes/no and Wh-questions; time expressions: early, late, every day, on Sundays/weekends/weekdays UNIT 7 And the pool, of course! Talking about hotel services and amenities; talking about reserving services and amenities and their fees Simple present short answers; there is, there are; there s no, there isn t a, there are no, there aren t any UNIT 8 Turn on the TV. Helping guests with the amenities in the room; giving instructions Simple present Wh-questions with do and does; placement of adjectives after be and before nouns Word Search Puzzles iv

5 ESP Vocabulary ESP Expressions Listening/Pronunciation beauty salon, garden, gift shop, lounge, nightclub, room service, tour desk, video arcade Go down the stairs., Get off the elevator., Go straight ahead., Go through the lobby., Go up the stairs., Take the elevator down., Take the elevator up., Turn left., Turn right. business center, concierge desk, game room, meeting room, recreation desk, safe, smoking area, sun deck, tennis court choose, enter, lock, open/close, plug in, press, put in/take out, turn on/turn off, turn up/turn down Can I please get a wake-up call at 5:30? What time is check-out? Can I have a late check-out? I think so. Let me check. What time is breakfast served? Breakfast is served from 6:30 to 10:00. Is room service available before 6:30? Room service is available 24 hours a day. Excuse me. It s upstairs/downstairs. Take the elevator to the third/top floor. I m also looking for the beauty salon. Go through the lobby and turn right. Get off the elevator and turn left. And the pool is on the top floor, right? Actually, it s on the second floor, too. Are there meeting rooms at the hotel? I might need a room next Wednesday. We have all the latest audiovisual equipment. How about Internet access? Is there a fee? It s complimentary. Excellent./Wonderful. Do I need to reserve the tennis court? Thanks for coming. I m having a little trouble with the TV. I want to watch a movie. Turn on the TV by pressing this green button. The picture is fuzzy. Now press Video on the remote control. Here s a list of movies. Choose a movie using the arrows on the remote control. Listening for guests requests; listening for hotel operation times and events Words with final l Listening for where guests want to go; listening to guests questions about times and places in the hotel Listening for hotel services and amenities; listening to details about reserving services and amenities Words with final consonants Listening for guests problems using the amenities in the room; responding to guests problems. v

6 Check-out is at noon. 1 Word Power A Match the words with the pictures. Then listen and practice. 1. room service 2. gift shop f a b 3. video arcade 4. tour desk 5. nightclub 6. lounge 7. beauty salon 8. garden Tony and Jen Chelsea c d e Tim Emma and Linda Tina f g h Jack Debbie and Steve John B Pair work Ask and answer questions about the people in part A. Use the words in the box. dance play video games shop watch TV have lunch read a magazine walk in the garden work 21 Unit 5 A: What are Tony and Jen doing? A: What s Chelsea doing? B: They re dancing. B: She s...

7 2 talking at THE HOTEL a Listen and practice. Front desk clerk: Front desk. How can I help you? Guest: This is Room 451. Can I please get a wake-up call tomorrow morning at 5:30? Front desk clerk: 5:30? No problem. Anything else, sir? Guest: Yes. I need to go to a conference tomorrow afternoon. What time is check-out? Front desk clerk: Check-out is at noon. Guest: Hmm, the conference is at 3:00 P.M. Can I have a late check-out? Front desk clerk: I think so. Let me check.... Yes, sir. You can check out at two o clock. Is that all right? Guest: That s great. Thanks very much. And what time is breakfast served? Front desk clerk: Breakfast is served from 6:30 to 10:00. Guest: Hmm. Is room service available before 6:30? Front desk clerk: Yes, it is. Room service is available 24 hours a day. Guest: Oh, good. Thank you. Front desk clerk: You re welcome, sir. B Read the expressions in the box. Then listen again to part A. Finally, practice the expressions. Useful Expressions Can I please get a wake-up call at 5:30? What time is breakfast served? What time is check-out? Breakfast is served from 6:30 to 10:00. Can I have a late check-out? Is room service available before 6:30? I think so. Let me check. Room service is available 24 hours a day. C Look at the expressions in part B again. Who can use these expressions? Write G for Guest, W for Hotel Worker, or B for Both (Guest and Hotel Worker). D Unscramble the sentences. Then practice with a partner. 1. A: What time is check-out? Check-out is at noon B:. (noon is at check-out) 2. A: Can I have a late check-out? B: I think so.. (check me let) 3. A: What time is breakfast served? B:. (from 11:00 served to it s 7:00) Check-out is at noon. 22

8 E Complete the conversations with the sentences in the box. Then practice with a partner. Breakfast is served from 6:00 to 10:00. It s on the second floor, ma am. Front desk. How can I help you? Check-out is at 1:00 P.M. Yes, it is. It s available 24 hours a day. Of course. Anything else? The video arcade? Yes, it is. Let me check.... Yes, you can check out at two. 1. A: Front desk. How can I help you? B: This is Room 904. Can I get a wake-up call at seven tomorrow morning? A: B: No, thanks. Just the wake-up call. 2. A: What time is breakfast served? B: A: Hmm... it s 10:30 now. Is room service available? B: 3. A: What time is check-out? B: A: Oh, no! My baby is sleeping! Can I have a late check-out? B: 4. A: Excuse me. Is the video arcade open now? B: A: Good! My kids are probably there right now. Where is it? B: 3 Pronunciation A Listen and practice. Notice the pronunciation of the final l. call panel pool towel until well B How do you say these words when you re speaking Portuguese? How do you say the words when you re speaking English? control Portugal Jill hospital Natal Brazil C Write two sentences using words in parts A and B. Then practice your sentences Unit 5

9 4 Listening A A guest is talking to a front desk clerk. Listen to the conversation and check ( ) True or False. True False 1. The man is in Brazil on business. 2. The guests need a wake-up call. 3. The guests need a late check-out. B Listen again. Complete the sentences. 1. Check-out at this hotel is at. 2. The man s conference is from to. 3. The guest s check-out time is. 5 your turn a Imagine you are a guest at a hotel. Complete the list. Wake-up call? at Breakfast? from to Room service? Fitness center? Late check-out? Yes, at Lounge? B Pair work Make up your own phone conversations between a guest and a front desk clerk. Ask and answer about information in part A. Take turns being the guest and the front desk clerk. Check-out is at noon. 24

10 Take the elevator up. 1 Word Power a Listen and practice. b c Go down the stairs. Get off the elevator. Go through the lobby. d e f Go up the stairs. Go straight ahead. Take the elevator down. g h i Take the elevator up. Turn left. Turn right. 25 Unit 6

11 2 talking at THE HOTEL a Listen and practice. Guest: Excuse me. Where s the tour desk, please? Front desk clerk: It s upstairs, ma am, next to the coffee shop. Take the elevator to the third floor. Guest: I see. Thanks. I m also looking for the beauty salon. Front desk clerk: The beauty salon? Go through the lobby and turn right. Guest: OK. How about the gift shop? Where is it? Front desk clerk: Take the elevator to the second floor. Get off the elevator and turn left. It s next to the video arcade. Guest: Thanks. And the pool is on the top floor, right? Front desk clerk: Actually, it s on the second floor, too. Guest: Oh, really? Thanks. Bye. Front desk clerk: You re welcome. Good-bye. B Read the expressions in the box. Then listen again to part A. Finally, practice the expressions. Useful Expressions Excuse me. It s upstairs/downstairs. Take the elevator to the third/top floor. I m also looking for the beauty salon. Go through the lobby and turn right. Get off the elevator and turn left. And the pool is on the top floor, right? Actually, it s on the second floor, too. C Look at the expressions in part B again. Who can use these expressions? Write G for Guest, W for Hotel Worker, or B for Both (Guest and Hotel Worker). D Complete the conversations with the correct words in parentheses. Then practice with a partner. 1. A: Excuse me. Where s the nightclub, please? B: It s (in / on) the top floor. Take the elevator (right / up) and (take / turn) left. 2. A: Excuse me. Where s the lounge, please? B: It s on the second floor. Go (left / up) the stairs and turn (right / up). It s (next / behind) to the restaurant. Take the elevator up. 26

12 E Complete the conversation. Then practice with a partner. Guest: Excuse me. Where s the beauty salon, please? Front desk clerk: It s on the second floor. Guest: Thanks. I m Front desk clerk: The gift shop? It s Guest: I see. I m the elevator over there. looking for the gift shop. the first floor. It opens at ten o clock. to the swimming pool now. I need to relax. Front desk clerk: By the way, we re having a samba show this evening. It s in the nightclub. Guest: Really? I love samba! Front desk clerk: It s on the top floor. Guest: Thanks. The gift shop is next is the nightclub? off the elevator and turn right. the restaurant, right? Front desk clerk: Right. Guest: OK. Thank you. 3 LISTENING A Listen to a conversation between a guest and a front desk clerk. What places does the guest ask about? Check ( ) the correct answers. beauty salon coffee shop gift shop lounge pool sauna B What do the speakers say? Listen again and complete the sentences. 1. Front desk clerk: Let me see.... It opens at on weekdays and at on Saturdays. It s closed on. 2. Guest: OK! First, the. Then the and then the. 3. Front desk clerk: It s on the floor. Get off the elevator and turn at the sauna. 27 Unit 6

13 4 your turn A Draw a map of the hotel you work in or a hotel you know. Use some of the places in the box. beauty salon fitness center laundry room restaurant swimming pool conference room gift shop lounge sauna tour desk Top floor Third floor Second floor First floor* B Pair work Look at your map. Make up your own conversations between a guest and a front desk clerk. Take turns being the guest and the front desk clerk. *First floor means the same as ground floor. Take the elevator up. 28

14 And the pool, of course! 1 Word Power A Listen and practice. Then check ( ) the services guests can find at your hotel. a b c concierge desk meeting room game room d e f tennis court business center safe g h i smoking area recreation desk sun deck 29 Unit 7 B Pair work Ask and answer questions about the services in part A. A: Is there a business center at your hotel? A: Is there a safe in each room? B: Yes, there is. B: No, there isn t.

15 2 talking at THE HOTEL a Listen and practice. Guest: Excuse me. Are there meeting rooms at the hotel? I might need a room next Wednesday. Front desk clerk: Yes, sir. We have six meeting rooms. And we have all the latest audiovisual equipment. Guest: How about Internet access? Do you have a Wi-Fi connection? Front desk clerk: Yes, Wi-Fi is available at the business center. Guest: Hmm. Is there a fee? Front desk clerk: No, sir. It s complimentary. Guest: Excellent. How about recreational activities for kids? Front desk clerk: We have a game room and a tennis court. And the pool, of course! Guest: Wonderful! Do I need to reserve the tennis court? Front desk clerk: Yes. Please call the recreation desk to make a reservation. Guest: Fine. Thank you very much. Front desk clerk: You re welcome. Enjoy your stay. B Read the expressions in the box. Then listen again to part A. Finally, practice the expressions. Useful Expressions Are there meeting rooms at the hotel? I might need a room next Wednesday. We have all the latest audiovisual equipment. How about Internet access? Is there a fee? It s complimentary. Excellent./Wonderful. Do I need to reserve the tennis court? C Look at the expressions in part B again. Who can use these expressions? Write G for Guest, W for Hotel Worker, or B for Both (Guest and Hotel Worker). D Match the questions with the answers. Then practice with a partner. 1. Is there a smoking area at the hotel? a. No, it s complimentary. b 2. Is there a fee to use the business center? b. Yes. It s upstairs, next to the sauna. 3. Does the hotel have a Wi-Fi connection? c. There s one on the first floor. 4. How about a game room? d. No, ma am. We don t. I m sorry. And the pool, of course! 30

16 E Unscramble the sentences. Then practice with a partner. Guest: Excuse me.? (there business is center a here) Front desk clerk: Yes, ma am. It s on the top floor. Guest: Oh, good!? (you equipment do have audiovisual) Front desk clerk: Yes, we do.. (latest have equipment we all the) Guest: Excellent. I might need a meeting room tomorrow. Front desk clerk: Fine. Guest: By the way,? (have recreational for do activities you kids) Front desk clerk: Yes,. (game room a there s and tennis court a) Guest: Really? (wonderful that s) Is there a business center here! My kids love to play tennis. 3 Pronunciation A Listen and practice. Notice the pronunciation of the final consonants. cab good lamp closet look rug B Practice the sentences. Pay attention to the pronunciation of the final consonants. 1. Doug goes to a great club in Oxford. 2. Phillip and Nick look like their dad. 3. I need a big bed for my apartment. 4. The president has only one child a son named Rob. C How do you say these words when you are speaking Portuguese? How do you say these words when you are speaking English? Bob hot dog New York playground diet laptop park ticket 31 Unit 7

17 4 Listening A Listen to the conversation. Which facilities does the guest need to reserve? Check ( ) the correct answers B Listen again and complete the sentences. 1. The business center is on the floor. 2. The tennis court is available from 7:00 a.m. to. 5 your turn A Think of the services your hotel offers. Is there a fee? Do guests need to reserve the services in advance? Complete the chart. (Hotel s name) Service Need to reserve? Fee R$ R$ R$ R$ R$ B Pair work Make up your own conversations between a front desk clerk and a guest. Use the information in your chart. Take turns being the front desk clerk and the guest. And the pool, of course! 32

18 Turn on the TV. 1 Word Power A a Listen and practice. b c d turn on/turn off* choose put in/take out e f turn up/turn down enter open/close g h i press plug in lock B Pair work Look at the pictures in part A and complete the chart with the words in the box. the button the minibar the suitcase the documents a movie the TV the door the numbers the volume a movie choose open/close turn on/off enter plug in take out/put in lock press turn up/down *Switch on/switch off mean the same as Turn on/turn off. 33 Unit 8

19 2 talking at THE HOTEL a Listen and practice. Guest: Hi. Thanks for coming. Bellhop: Hello, sir. How can I help you? Guest: I m having a little trouble with the TV. Bellhop: OK. Where s the remote control? Guest: It s over here. Bellhop: Hmm... let s turn it on. Do you want to watch the soccer game, sir? Guest: Well, actually, I want to watch a movie. Bellhop: OK. Turn on the TV by pressing this green button. Guest: The picture is fuzzy. Bellhop: No problem. Now press Video on the remote control. Guest: Oh, I see. Bellhop: Here s a list of movies. Choose a movie using the arrows on the remote control. Guest: That s pretty easy. Thank you very much. Bellhop: You re welcome. Enjoy the movie! B Read the expressions in the box. Then listen again to part A. Finally, practice the expressions. Useful Expressions Thanks for coming. I m having a little trouble with the TV. I want to watch a movie. Turn on the TV by pressing this green button. The picture is fuzzy. Now press Video on the remote control. Here s a list of movies. Choose a movie using the arrows on the remote control. C Look at the expressions in part B again. Who can use these expressions? Write G for Guest, W for Hotel Worker, or B for Both (Guest and Hotel Worker). D Complete the conversation with the correct words in parentheses. Then practice with a partner. can A: Hello, sir. How (do / can) I help you? B: I m having some problems with the safe. A: First, (choose / close) your numbers. They are your code. B: All right. A: Then (open / enter) your code and lock the door. B: OK. A: And then, press the (letters / buttons) again to open the door. B: Is that all? Perfect! Thanks. Turn on the TV. 34

20 E Complete the conversation. Then practice with a partner. Guest: Hello! Bellhop: Hello Guest: I m having problems with the TV. Bellhop: Let me see...., ma am. How can I help you? is the remote control? Guest: It s over there, next to the DVD player. Bellhop: OK. Hmm, do you want to do? Guest: Well, I want to a movie. Bellhop: First, on the TV by pressing the blue button. Guest: This blue button here, right? Bellhop: Yes. Now Video on the remote control. Guest: OK! Bellhop: Choose a movie using the arrows the remote control. Guest: Oh, it s really easy! Bellhop: Yes, ma am, it is. else? Guest: No, that s all. Thanks. Bellhop: No problem. a nice day. 3 LISTENING A Listen. Complete the sentences. Choose a, b, or c. 1. The guest wants to put her in the safe. a. passport b. money c. documents 2. The guest needs to choose numbers. B a. three b. four c. five Listen to the conversation again. What does the front desk clerk say? Complete the sentences. 1. You don t need a, ma am. 2. There are numbers on the safe door. 3. No, there isn t. It s. 35 Unit 8

21 4 your turn Pair work Look at the pictures. Make up your own conversations between a guest and a bellhop. Take turns being the guest and the hotel worker Turn on the TV. 36

22 Word Search Puzzle for Units 5 and 6 1 Find and circle these words in the puzzle. actually call gift minute through ahead desk give nightclub tour arcade downstairs go right turn available excuse left salon up beauty floor lobby served upstairs breakfast garden lounge straight video C J G P J E V I G I O S E I A T N O U P Z D K A Y O L N Z X C V H R R U C X V P K N E X L D L A V L O B B Y J I F H T C I H W S V H M C Q L B F R V T T B A B N U W D J K T N E S O M T N L M J I U N T F N A Q E L J K T B E S U C X E I U K A B S T F L O O R X U Z V W A V A I L A B L E D N R W L N O Q N W Q N G P O K L H N M X B F W E S Y B V I P C V O I N T W S Q X N Z O E O W P R I M B N H D K F M H G N V R V C N C D E F E K T Y U J E X T V G P J U I B L P M N F G R S R F G B V I Y B I W T O K E F G Q S V T S A F K A E R B G Y A X C Z F B V X A E X H W L X C N X E Z A U R V B T F N Q T W D W R Z O V B O R S N R Q T R Q E D U I O X A E O E N M I Q C V B D R S R I A T S P U C C R U R F E G N U O L E T D F G H J K L R J R T G Z X V C S D Z Q N I G H T C L U B P D A E H A R W R I G H T 37

23 Word Search Puzzle for Units 7 and 8 2 Find and circle these words in the puzzle. access code equipment meeting safe area complimentary fee minibar smoking arrows concierge fuzzy plug sun business court game press take center deck lock recreation tennis choose enter machines reserve wonderful A W P L U G X O L T E S W M I N I B A R O L R C O P J P C I U R A Q J M A C H I N E S J R O K K Z O W J F F P R L N L K T Y O C N M O N I V D L Q K R V U L E K P V C K P R K A W C U E A J T N E C Y R F A F G C R K E G C S I Y D N R G M D B F C V T E O D F M A B C N E T C E P B L N N N E Q W L Q W Q N T F E G R R T O N E G O M B A E O S A T K G I R S H G N S P G I F W K V Z D F T Y A M B O T S T E A X A V K I T E W C H J N H K N C N S X C R C M L B B E G C H O O S E G E D N S W N D Y E Z K G U V V K J U G H M F A C B Q H U C G X A J L S R A F G R B Y P R K C E D J S E N T E R M I E X U T T J O I E K L M N V B Q Y Z Q H N N S Z Z D F R P U W T E N N I S S S E R P O E E J Z N J K I Q D G B V C X Z W H Q W B C S R Q Y R A T N E M I L P M O C G N I K O M S X Z Y E F A S N G N I T E E M 38

24 Word Search Puzzles - Answer Key 1 Units 5 and 6 C J G P J E V I G I O S E I A T N O U P Z D K A Y O L N Z X C V H R R U C X V P K N E X L D L A V L O B B Y J I F H T C I H W S V H M C Q L B F R V T T B A B N U W D J K T N E S O M T N L M J I U N T F N A Q E L J K T B E S U C X E I U K A B S T F L O O R X U Z V W A V A I L A B L E D N R W L N O Q N W Q N G P O K L H N M X B F W E S Y B V I P C V O I N T W S Q X N Z O E O W P R I M B N H D K F M H G N V R V C N C D E F E K T Y U J E X T V G P J U I B L P M N F G R S R F G B V I Y B I W T O K E F G Q S V T S A F K A E R B G Y A X C Z F B V X A E X H W L X C N X E Z A U R V B T F N Q T W D W R Z O V B O R S N R Q T R Q E D U I O X A E O E N M I Q C V B D R S R I A T S P U C C R U R F E G N U O L E T D F G H J K L R J R T G Z X V C S D Z Q N I G H T C L U B P D A E H A R W R I G H T 2 Units 7 and 8 A W P L U G X O L T E S W M I N I B A R O L R C O P J P C I U R A Q J M A C H I N E S J R O K K Z O W J F F P R L N L K T Y O C N M O N I V D L Q K R V U L E K P V C K P R K A W C U E A J T N E C Y R F A F G C R K E G C S I Y D N R G M D B F C V T E O D F M A B C N E T C E P B L N N N E Q W L Q W Q N T F E G R R T O N E G O M B A E O S A T K G I R S H G N S P G I F W K V Z D F T Y A M B O T S T E A X A V K I T E W C H J N H K N C N S X C R C M L B B E G C H O O S E G E D N S W N D Y E Z K G U V V K J U G H M F A C B Q H U C G X A J L S R A F G R B Y P R K C E D J S E N T E R M I E X U T T J O I E K L M N V B Q Y Z Q H N N S Z Z D F R P U W T E N N I S S S E R P O E E J Z N J K I Q D G B V C X Z W H Q W B C S R Q Y R A T N E M I L P M O C G N I K O M S X Z Y E F A S N G N I T E E M 39