ENTERPRISEDB GLOBAL SERVICES CATALOGUE Q2 2016

Transcription

1 ENTERPRISEDB GLOBAL SERVICES CATALOGUE Q2 2016

2 1 INTRODUCTION 4 2 PACKAGED SERVICES ARCHITECTURAL HEALTH CHECK DESCRIPTION DELIVERABLES SUCCESS FACTORS ONSITE DELIVERY REMOTE DELIVERY RED HAT CLUSTER SUITE IMPLEMENTATION DESCRIPTION DELIVERABLES SUCCESS FACTORS ONSITE DELIVERY REMOTE DELIVERY DATABASE MIGRATION ASSESSMENT DESCRIPTION DELIVERABLES ONSITE DELIVERY REMOTE DELIVERY 10 3 CUSTOM CONSULTING SERVICES HOW TO ENGAGE ENTERPRISE ARCHITECTURE BEST PRACTICE - SETUP OR REVIEW BENEFITS DELIVERABLES POSTGRES ARCHITECTURE DESIGN, DEVELOPMENT AND DEPLOYMENT POSTGRES INTEGRATION WITH EXISTING DATA MANAGEMENT SOLUTIONS DESIGN AND DEPLOYMENT OF HIGH AVAILABILITY SOLUTIONS FOR POSTGRES DATABASE MIGRATION ASSESSMENTS DATABASE MIGRATION IMPLEMENTATION PROJECTS DATABASE PERFORMANCE IMPROVEMENTS POSTGRES DATABASE RECOVERY POSTGRES DATABASE UPGRADE DATABASE MONITORING IMPLEMENTATION POSTGRES FLEX CONSULTING FLEX CREDIT DAYS BENEFITS 16 4 TECHNICAL ACCOUNT M ANAGEMENT SERVICES BENEFITS RESPONSIBILITIES AND DELIVERABLES HOW TO ENGAGE TAM SERVICES CONSULTING ROLES BEYOND THE TAM 18 5 DBA SERVICES REMOTEDBA SERVICES PREMIUM SERVICE WITH A TECHNICAL LEAD EXCLUSIONS AND CUSTOM REMOTEDBA SOLUTIONS ADDITIONAL DBA SOLUTIONS EnterpriseDB Crp. All Rights Reserved. Page 2 f 32

3 5.2 DEDICATED INFRASTRUCTURE DBA ONSITE DELIVERY REMOTE DELIVERY 22 6 DEPLOYMENT SERVICE BUNDLES SUMMARY DEPLOYMENT SERVICES DETAILS POSTGRES EVALUATION SUPPORT KIT POSTGRES KICK START POSTGRES DEVELOPER KICK START POSTGRES GROUP SUCCESS POSTGRES GROUP SUCCESS WITH RDBA POSTGRES TEAM SUCCESS POSTGRES TEAM SUCCESS WITH RDBA POSTGRES ENTERPRISE ENABLEMENT FTE POSTGRES ENTERPRISE ENABLEMENT WITH RDBA LIMITATIONS 28 7 SAMPLE CONSULTANT PROFILES PRINCIPAL CONSULTANT SENIOR CONSULTANT/SENIOR SOLUTION ARCHITECT TECHNICAL CONSULTANT 30 8 CONTACT INFORMATION EnterpriseDB Crp. All Rights Reserved. Page 3 f 32

4 1 INTRODUCTION EnterpriseDB (EDB) is the leading wrldwide prvider f PstgreSQL sftware and services that enable enterprises t reduce their reliance n cstly traditinal slutins and slash their database spend by up t 80% r mre. With pwerful perfrmance and security enhancements fr PstgreSQL, sphisticated management tls fr glbal deplyments and database cmpatibility with and the ability t migrate frm Oracle, EDB sftware supprts missin- critical enterprise applicatins. Mre than 3,400 enterprises, gvernments and ther rganizatins wrldwide use EDB sftware, supprt, training and prfessinal services t integrate Pstgres int their existing data infrastructures. PstgreSQL is a pwerful, pen surce bject- relatinal database system with a strng reputatin fr reliability, data integrity, and stability. PstgreSQL is rapidly becming the preferred pen surce relatinal database fr enterprises, gvernments, ISVs and OEMs. Many cmpanies are switching frm well- knwn brand- name clsed- surce database slutins t Pstgres. T meet ur enterprise custmer needs, EDB has develped EDB Pstgres Advanced Server which integrates and extends PstgreSQL with advanced perfrmance features, additinal security, enterprise- class tls and Oracle cmpatibility enabling rganizatins t dramatically reduce their csts by utilizing pen surce based prducts effectively in their IT infrastructures. EDB Advanced Server and PstgreSQL are cmplemented by a set f tls fr integratin, migratin, and management. Just as yu d expect frm any enterprise sftware cmpany, EDB prvides varius prducts and services t ensure ur custmers make the mst ut f their Pstgres deplyments. EDB has a cmprehensive cllectin f services fferings t help ur custmers get the maximum value frm their EDB prduct subscriptins. The services fall int several categries 1. Packaged Cnsulting Services 2. Custm Cnsulting Services 3. Technical Accunt Management Services 4. Deplyment Services 5. DBA Services Packaged Services are highly standardized and are ffered thrugh the EDB sales rganizatin r thrugh qualified partners. Mst f the time they d nt require a separate statement f wrk (SOW). Custm Cnsulting Services require a mre detailed understanding f the custmer s needs. After a quick and fcused needs assessment, the EDB Prfessinal Services team, in clse cllabratin with ur sales rganizatin, delivers a tailred SOW t the custmer. Technical Accunt Management (TAM) services prvide the custmer a named trusted advisr t ensure successful Pstgres implementatins. DBA Services fcus n helping custmers perate existing Pstgres prductin implementatins. Depending n the custmer s needs, the services described abve can be delivered by nsite cnsultants r by remte teams EnterpriseDB Crp. All Rights Reserved. Page 4 f 32

5 2 PACKAGED SERVICES 2.1 ARCHITECTURAL HEALTH CHECK DESCRIPTION The Architectural Health Check (AHC) is a detailed review f the custmer s Pstgres database envirnment. Multiple Pstgres instances will require multiple AHCs 1 ; The AHC prduces a set f specific and actinable high impact recmmendatins that the custmer can implement t ensure that the system is ptimally cnfigured and tuned. Sme recmmendatins can be implemented within a shrt timeframe; thers are strategic suggestins that may take lnger t realize The AHC is based n years f Pstgres experience in high perfrmance and high availability envirnments. The AHC fcuses n the fllwing aspects: Technical Infrastructure (OS, hardware, and database) Indexes and tables Tuning parameters at the OS level and the database level (memry, WAL, backgrund wrkers, lgging, checkpint, aut vacuum, etc.) Disaster recvery planning (backups, high availability, replicatin, etc.) Best practices (table spaces, maintenance, partitining, indexing, etc.) The AHC is a highly interactive prcess that takes apprximately 40 hurs, with apprximately tw- thirds f that time being spent reviewing the custmer s Pstgres infrastructure. The remaining time is fcused n analyzing the data, and n the develpment and dcumentatin f the AHC recmmendatins. An EDB- internal peer review is cnducted prir t the delivery f the final recmmendatin DELIVERABLES The AHC prduces a detailed reprt cvering the analysis and the recmmendatins (see Figure 1 fr a sample sectin). While a cnsultant may make minr changes t a running system fr debugging r deriving tuning infrmatin, actual implementatin f AHC recmmendatins shuld be essayed stepwise, with testing in between changes, and cannt be implemented during the AHC prcess. 1 Read- nly Replicas r Disaster Recvery Replicas d nt require a separate AHC EnterpriseDB Crp. All Rights Reserved. Page 5 f 32

6 Figure 1: Sample AHC Reprt Cntents SUCCESS FACTORS The AHC is an interactive prcess. The EDB cnsultant needs access t the custmer s DBA team and the business wner f the applicatin fr discussins, questins and answers. The EDB Cnsultant will als run custm develped and prprietary scripts n the prductin system t cllect perfrmance data, identify perfrmance prblems and develp recmmendatins. Tuning analysis is mst accurate when the system can be bserved under prductin lads r accurately simulated prductin lads, with the expected hardware prfile in place. Fr sme investigatin, administratr access is required. Depending n the initial findings, the EDB cnsultant will als need access t the IT architecture team, the IT Netwrking Team and the Applicatin Design Team t develp a cmplete set f recmmendatins. AHCs fcus n systems that are currently in prductin. Custmers wh need perfrmance evaluatins and architectural reviews fr pre- prductin systems shuld cnsider a custm cnsulting engagement. The standard AHC des nt include an evaluatin f third party sftware fr replicatin, lad balancing, failver, r disaster recvery. If such tls r prducts need t be cnsidered then ur sales team will engage with the custmer t develp a custm prject EnterpriseDB Crp. All Rights Reserved. Page 6 f 32

7 2.1.4 ONSITE DELIVERY Fr nsite delivery f the AHC, the EDB cnsultant needs access t the prductin envirnment. The EDB cnsultant will be nsite fr three cnsecutive days. The remaining time will be used t develp the recmmendatins, peer review and delivery f the recmmendatins t the custmer REMOTE DELIVERY Fr remte delivery f DBA Services, the EDB cnsultant needs SSH access either directly r via VPN t the prductin envirnment. The remte access has t be in place prir t the start f the prject. Delays in the remte access will impact the cst f the prject. 2.2 RED HAT CLUSTER SUITE IMPLEMENTATION DESCRIPTION The Red Hat Cluster Suite (RHCS) implementatin prject fcuses n creating a highly available Pstgres infrastructure by creating an active/passive cluster using a shared strage. RHCS Implementatin is a prven service that creates a rbust infrastructure with very high availability. It addresses several f the mst prminent single pints f failure in a cnventinal Pstgres setup. The RHCS prject includes Hardware and O/S Cnsultancy: Advice n selecting the right hardware and sftware cmpnents Advice n the cnfiguratin f the perating system and the strage setup Database installatin and tuning Installatin f PstgreSQL r EDB Pstgres Advanced Server Cnfiguratin f tuning f Pstgres fr RHCS Cluster setup and testing Prject Flw Installatin f cluster cmpnents Cnfiguratin Test f failver and cluster switching Prir t the engagement, EDB engineers schedule a meeting with the custmers review the selected hardware and OS. In preparatin f this meeting, EDB prvides the custmer a RHCS readiness checklist. EDB cnfigures OS, including High Availability (HA) packages. EDB installs and cnfigures database server. EDB cnfigures cluster EnterpriseDB Crp. All Rights Reserved. Page 7 f 32

8 EDB perfrms cluster testing. Applicatin testing is nt included in this engagement DELIVERABLES At the end f the prject, the custmer has a fully cnfigured and tested Pstgres implementatin that leverages RHCS fr failver and high availability. The deliverables include: Infrastructure Cluster setup steps (dcumentatin) Cnfiguratin details (dcumentatin) Tips fr managing clusters (dcumentatin) Best practices (dcumentatin) SUCCESS FACTORS The EDB engineer requires active supprt frm the custmer s hardware, perating system, netwrk and DBA teams thrughut the prject ONSITE DELIVERY The majrity f RHCS implementatins can be cnducted remtely. Onsite RHCS prjects need a custm Statement f Wrk REMOTE DELIVERY Fr remte delivery f DBA Services, the EDB cnsultant needs SSH access either directly r via VPN t the prductin envirnment. The remte access has t be in place prir t the start f the prject. Delays in the remte access will impact the cst f the prject EnterpriseDB Crp. All Rights Reserved. Page 8 f 32

9 2.3 DATABASE MIGRATION ASSESSMENT DESCRIPTION The Database Migratin Assessment (DMA) is a highly prven and very systematic assessment f an Oracle database t identify the effrt necessary t migrate it t the latest release f EDB Pstgres Advanced Server. A DMA prceeds as fllws: Discvery Review and Plan Select initial database(s) t assess - identify the best candidate database(s) fr initial migratin targets based n technical features used, gals and requirements, use case, and yur identified database inventry. This is ften dne during the pre- sales stage with the custmer. The Database Migratin Assessment Tl (DMAT) is executed against the custmer schema, and results in an in initial understanding f the relative cmpatibility between the custmer schema and the Oracle features supprted by EDB Pstgres Advanced Server. Using the DMAT, EDB perfrms a syntactical analysis f the schema t identify any bjects that may nt be supprted in EDB Pstgres Advanced Server. The bjects evaluated include Database Links, Functins, Indexes, Prcedures, Sequences, Tables, Views and Triggers. In additin t use f the DMAT, the cnsultant lks fr ther knwn issues that may nt be discvered by the autmated tl. Gather details abut the custmer applicatins that access the schema t be prted t EDB Pstgres Advanced Server. Prduce and analyze the findings in the reprt generated frm the Database Migratin Assessment Tl. Fr each bject that will nt migrate autmatically, EDB identifies if there is a knwn slutin in the EDB library currently a cllectin f ver 70 prven scripts, tls and practices. EDB and custmer discuss issues that cannt easily be revealed by autmated analysis t explre usage and ptential alternatives. Gather details abut perfrmance, uptime requirements, functinal regressin, migratin cnstraints, schedule. Finalized Results and Plan - EDB dcuments the DMA findings and reviews a prpsed migratin apprach with the custmer EnterpriseDB Crp. All Rights Reserved. Page 9 f 32

10 2.3.2 DELIVERABLES The DMA Service results in a detailed reprt describing: The prcess used fr perfrming this DMA. A summary f assessed bjects with bject cunts, classificatins, and ratis. A summary f the bjects that wuld migrate using the MTK withut issue r mdificatin. A summary f the bjects that can be migrated by the use f knwn, dcumented wrkarunds. These are established slutins that can apply t the custmer s nn- migratable bjects. A summary f the bjects that require further detailed analysis t explre the use case and viable alternatives. Cnclusins, recmmendatins, and next steps ONSITE DELIVERY DMAs are mst ften executed remtely. We will create a custm cnsulting engagement fr custmers requiring an nsite migratin assessment REMOTE DELIVERY Figure 2: Migratin Analysis Details with Migratin Rati and Object Cunts DMAs are typically executed remtely at ur Technical Service Center. Depending n resurce availability, DMAs are targeted t be cmpleted in a timeframe f 10 business days r less. Where multiple related schema are t be analyzed, this duratin may be lnger EnterpriseDB Crp. All Rights Reserved. Page 10 f 32

11 3 CUSTOM CONSULTING SERVICES EDB is a recgnized leader in peratinal database management systems, and is the leading wrldwide prvider f Pstgres sftware and services. Custmers engage with us fr strategic custm cnsulting services based n best practices frm the mst knwledgeable Pstgres experts. We enable r custmer s success by prviding strategic and utcme riented services. The fllwing is a nn- exhaustive list f Custm Cnsulting Services available frm EDB: Enterprise Architecture Best Practice Setup r Review Pstgres Architecture Design, Develpment and Deplyment Pstgres Integratin with Existing Data Management Slutins Design and Deplyment f High Availability Slutins fr Pstgres Database Migratins Database Perfrmance Imprvements Pstgres Database Recvery Pstgres Database Upgrade Pstgres Prject Supprt HOW TO ENGAGE All Custm Cnsulting Services require a statement f wrk (SOW) that describes the scpe f wrk, deliverables, rles and respnsibilities f all parties, and the price. The SOW is develped by the EDB Prfessinal Services team in clse cllabratin with ur sales rganizatin. Custm Cnsulting Prjects can be delivered n site, remte r in a mixed mde. Custm Cnsulting Services are available fr PstgreSQL, EDB Pstgres Advanced Server, and any cmpnent in the EDB Pstgres Platfrm. Pricing is tiered based n the # f days f service required, and mre advantageus daily rates are achieved with larger prjects. The next sectins utline the key activities fr select custm cnsulting prjects, and is a representative sample f the wrld- class service we prvide. Cntact us t talk abut yur specific needs and we will prpse a slutin that is the best fit fr yu. 3.2 ENTERPRISE ARCHITECTURE BEST PRACTICE - SETUP OR REVIEW The Enterprise Architecture Setup service frm EDB accelerates the implementatin f yur Pstgres slutin by using a standards- based apprach based n best practices. Avid deplying withut a full architecture and avid the cmplexity and risk f building it ut as yu g. Take advantage f the Pstgres expertise at EDB, with a reference architecture built n years f experience and well- defined best practices. Prepare in advance fr the requirements f a missin critical prductin envirnment that is highly available, scalable, and secure EnterpriseDB Crp. All Rights Reserved. Page 11 f 32

12 3.2.1 BENEFITS The mst effective data center implementatins use a reference architecture t: Accelerate the implementatin f a slutin Lwer peratinal csts Build in flexibility Enhance perfrmance Lwer cmplexity and reduce risk We will help yu plan and design yur architecture frm the start r can review and validate an existing architecture and ensure it is implemented accrding t a best practice apprach fr Pstgres. Our slutin fr a Pstgres enterprise architecture is based n prven best practices frm service delivery experts, and supprts a wide range f enterprise deplyments. Our cmprehensive reference architecture fr Pstgres is mdular, standards- based, and will have yu set up fr success DELIVERABLES Data Management Need OLTP infrastructure High Availability Disaster Recvery Data Integratin Management and Mnitring Security Cntrl EDB Integrated Slutin Installatin and cnfiguratin f multiple Pstgres instances fr a high perfrmance, scalable, and reliable OLTP infrastructure. Prtectin against hardware r sftware failure with cnfiguratin f asynchrnus streaming replicatin and set up failver management with EDB Pstgres Failver Manager. Supprt backup and recvery plicies and prtect against site failure r errr, cnfigure EDB Pstgres Backup and Recvery, set up pint in time recvery, and cnfigure a remte replica. Cnnect yur Pstgres slutin with ther line f business applicatins using EDB Single Master Replicatin setup with EDB Pstgres Replicatin Server t replicate data frm an Oracle, SQL Server, r Pstgres database. Capacity planning, event management, and alerting with EDB Pstgres Enterprise Manager (PEM) cnfiguratin f a PEM Server fr mnitring, set up agents and cnfigure 15 alerts and 5 dashbards. Cnfiguratin t supprt authenticatin and authrizatin plicies with auditing, use EDB Enterprise Manager Security Expert fr analysis, prtect against SQL injectin attacks, set up LDAP integratin EnterpriseDB Crp. All Rights Reserved. Page 12 f 32

13 Operatinal Readiness Training Dcumented architecture setup, knwledge transfer with run bk review and hand ff t custmer peratins. EDB Pstgres Advanced Server DBA Essentials n demand curse, with additinal class recmmendatins based n yur skill level and needs. 3.3 POSTGRES ARCHITECTURE DESIGN, DEVELOPMENT AND DEPLOYMENT EDB Cnsultants wrk clsely with the custmer s team t define the requirements, building blcks and executin plans fr enterprise- level Pstgres deplyments. Key aspects f such a prject include: Understanding data vlume, velcity and variety requirements Understanding scalability, high availability, disaster recvery, integratin, distributin and security requirements Identifying the architectural building blcks needed t meet the requirements Develping an integrated architecture leveraging Pstgres and prven best practices t meet the requirements identified abve Creating an implementatin plan Supprting the custmer s team in the executin f the implementatin Supprting the mve t prductin and key g- live activities 3.4 POSTGRES INTEGRATION WITH EXISTING DATA MANAGEMENT SOLUTIONS Integratin prjects fcus n the use f the EDB Pstgres Replicatin Server slutin t prvide best- f- breed crss- platfrm data integratin, single- master replicatin, r multi- master slutins. EDB cnsultants wrk clsely with the custmer team t identify integratin requirements, evaluate perfrmance needs, define the architecture, dcument the plan, implement the slutin and supprt the g- live activities. 3.5 DESIGN AND DEPLOYMENT OF HIGH AVAILABILITY SOLUTIONS FOR POSTGRES This prject fcuses n 1) Understanding the high availability and disaster recvery requirements 2) Defining hw they can best be met using prven Pstgres- related prducts and slutins, such as streaming replicatin, PG Pl- II, Red Hat Cluster Suite, EDB Failver Manager, EDB s Replicatin Server r any number f ther Pstgres fcused pen surce slutins r cmmercial prducts 3) Defining and executing the implementatin plan 4) Supprting migratin t prductin and g- live 2016 EnterpriseDB Crp. All Rights Reserved. Page 13 f 32

14 3.6 DATABASE MIGRATION ASSESSMENTS EDB ffers the Database Migratin Assessment (DMA) a highly prven and very systematic assessment f an Oracle database t identify the bject level cmpatibility with EDB Pstgres Advanced Server, and t begin t cnsider the effrt t migrate t the latest release. DMA is ffered as a packaged service see Sectin 2.3. EDB als ffers custm migratin assessments fr custmers wh want t migrate frm ther databases, such as MySQL, Micrsft SQL Server, Sybase, r IBM DB2, and wh want a detailed assessment and plan prir t embarking n the migratin. A Database Migratin Assessment is a shrt prject fcused n understanding the cmpatibility and underging an analysis f what is required t migrate frm a nn- Oracle database t EDB Pstgres Advanced Server. This prject als identifies any technlgy risks assciated with this migratin. 3.7 DATABASE MIGRATION IMPLEMENTATION PROJECTS Database migratin prjects fcus n Understanding the pre- migratin perfrmance and the pst migratin perfrmance gals Identifying mappings fr data types Migrating database bjects (tables, indexes, views, functins, prcedures, etc.) t Pstgres Migrating data Tuning indexes and partitins Verifying perfrmance gals Mve t prductin and g- live supprt EDB s migratin prjects d nt include applicatin mdificatins, but we may prvide sme cnsultative supprt. 3.8 DATABASE PERFORMANCE IMPROVEMENTS Architectural Health Checks (see Sectin 2.1) identify shrt- term and lng- term perfrmance imprvements, HA, DR and Security requirements. Database Perfrmance Imprvement prjects help custmers realize these pprtunities. 3.9 POSTGRES DATABASE RECOVERY Database Recvery prjects help custmers in the rare circumstance where a Pstgres database has becme crrupt. This can be due t a crruptin f the database catalgue, an intrusin, a file system crruptin r a faulty backup. EDB has significant experience in helping custmers recver crrupted databases and restre mst, if nt all, f the data POSTGRES DATABASE UPGRADE 2016 EnterpriseDB Crp. All Rights Reserved. Page 14 f 32

15 The Pstgres Database Upgrade prject helps custmers upgrade their Pstgres database. Depending n the available dwntime and the upgrade cmplexity, such a prject can be very shrt (in the rder f days) r much mre invlved (several weeks), requiring significant preparatin, staging systems and several dry- runs. T assess the cmplexity and duratin f the prject EDB prvides the custmer a detailed checklist that tuches n: Pstgres Versins (frm, t) Number f database instances, schemas, tables and recrds Operating system and hardware Drivers and prgramming languages HA and DR slutins Allwable dwntime This checklist prvides the infrmatin needed t cmplete a SOW fr the upgrade prject DATABASE MONITORING IMPLEMENTATION The Database Mnitring Implementatin helps custmers install and deply EDB Pstgres Enterprise Manager, Enterprise Mnitr and the Agent. Depending n the custmer s requirements, the prject can als cver: - - Custm mnitring and alerting cnfiguratins Integratin f EDB Pstgres Enterprise Manager with ther management tls 3.12 POSTGRES FLEX CONSULTING FLEX CREDIT DAYS EDB prvides a shrt- term cnsulting ptin fr custmers called Flex Credit Days (Flex Cnsulting). Flex Cnsulting prvides custmers the pprtunity t call n architecture, design and develpment expertise as needed fr a shrt- term basis. Custmers purchase a set f 1- day cnsulting blcks and they can pull n them as needed. A Senir Cnsultant/Architect is assigned t the prject and, schedule permitting - this cnsultant will fcus n the custmer s needs n a remte basis thrughut the prject. Requests t cnsume flex cnsulting days are made in advance and are scheduled accrding t availability and needs. If required, ther resurces frm EDB may als be leveraged after prir apprval frm the custmer. Flex Credit Days are designed fr shrt term needs. A minimum f 1 day and a maximum f 20 days can be purchased. Days must be cnsumed in minimum increments f 1 day. Cnsulting needs that require greater than 20 days f service will be SOW based and be defined as Cnsulting Services Engagements with specific scpe detailed in a SOW. Flex Credit Days cannt be used fr packaged services, training, prduct develpment, r RemteDBA services EnterpriseDB Crp. All Rights Reserved. Page 15 f 32

16 BENEFITS Pstgres Flex Cnsulting has been highly successful as it fcuses n making the custmer self- sufficient, while making sure that EDB s tp f the line resurces are available fr difficult questins and as a sunding bard fr architecture decisins EnterpriseDB Crp. All Rights Reserved. Page 16 f 32

17 4 TECHNICAL ACCOUNT M ANAGEMENT SERVICES An EnterpriseDB Technical Accunt Manager (TAM) is a designated EDB prduct expert and Pstgres prfessinal that wrks clsely with yur IT rganizatin and prvides guidance n hw t make the best use f yur investment. The TAM will wrk with yur team t practively identify and recmmend Pstgres- based slutins, matching yur requirements with EDB capabilities. We help with Pstgres adptin and rllut activities, and can recmmend migratin strategies. The TAM is a key member f yur team, as yur single pint f cntact int all technical areas f EDB, prviding a named trusted advisr t ensure successful Pstgres implementatins BENEFITS Persnalized Service - with best practices, adptin ideas, rllut strategies, specific t yur use case. Yur TAM will supprt yu t align yur database infrastructure with yur business gals. Prtects yur investment The TAM will keep yu up t date n yur particular enhancement requests and shares wnership f yur mst critical Pstgres- related questins, requests, and pen issues, seeing them thrugh t reslutin Plan fr the future get assistance with the creatin and management f yur wn internal Pstgres blueprint, and gain advanced visibility t the EDB Pstgres Advanced Server radmap and new EnterpriseDB service slutins. The TAM prvides visibility int future prduct features and capabilities t help align yur implementatin strategies. Cntribute t Meeting Strategic Objectives by understanding yur envirnment, requirements, and business bjectives, and by knwing yur capabilities, the TAM is a strategic member f yur team that can help yu transfrm yur DBMS t drive custmer engagement and innvatin RESPONSIBILITIES AND DELIVERABLES EDB slutin expert wh prvides guidance n the fllwing: Alignment f prduct capabilities t yur requirements Assistance with Pstgres adptin and rllut activities Recmmendatins fr migratin strategies Represents custmer interests within EDB business and technlgy teams (e.g. feature requests, escalatins) Cntributes as strategic member f yur team, and participates in yur key meetings Oversees and reprt n the reslutin pen technical issues Cnducts mnthly service reviews in an pen frum with yur extended team and prvides a mnthly activity reprt including recmmendatins, pen item status and next steps 2016 EnterpriseDB Crp. All Rights Reserved. Page 17 f 32

18 Quarterly n- site planning meetings HOW TO ENGAGE TAM SERVICES Services are cntracted n an annual basis Available fr EDB Pstgres Enterprise and requires that all Pstgres instances at the custmer be cvered by a valid EDB subscriptin The TAM can be cntacted during business hurs by up t fur named custmer cntacts The TAM will wrk n site at the custmer premises fr 2- day service reviews and planning meetings, n a quarterly basis at minimum. T&E fr quarterly visits is included in the annual TAM fee. The custmer is respnsible fr cvering T&E fr additinal nsite visits CONSULTING ROLES BEYOND THE TAM Sme key activities that yu and yur TAM may identify as critical t yur success with Pstgres, are best defined as cnsulting prjects. We have an experienced team f architects and cnsultants that can wrk with yu n defined prjects fr yur Pstgres infrastructure architecture, and deplyment. Our cnsultants can cntribute certain detailed Pstgres best practices that may be beynd the current knwledge base f yur team. The TAM wrks with yu t recmmend advanced technical cnsulting if needed fr specific prjects. Our experienced team f Pstgres cnsultants and trainers prvide a range f prfessinal services including: Database infrastructure and architecture advice High- availability and disaster recvery strategies Designs fr scalability Planning fr sftware upgrades Perfrmance tuning advice and recmmendatins Planning fr applicatin/database migratin Implementatin f tls designed t make Pstgres database administratin easy Training n best practices in using Pstgres technlgies The TAM Service therefre des nt include: Prject cnsulting Database management services 24 X 7 supprt services Training These ther services are readily available frm EDB, and the TAM can help yu understand what the right apprach may be and will recmmend additinal services that may be f benefit based n yur needs EnterpriseDB Crp. All Rights Reserved. Page 18 f 32

19 EDB GLOBAL SERVICES CATALOGUE 5 DBA SERVICES EDB ffers 24x7 RemteDBA Services and Dedicated Infrastructure DBA Services. 5.1 REMOTEDBA SERVICES RemteDBA (RDBA) Services prvide 24x7 mnitring and management services fr yur Pstgres prductin implementatin. A dedicated team prvides cmprehensive high impact results. The RDBA team has direct access t mre PstgreSQL expertise than any rganizatin in the wrld, including key leaders and develpers f the pen surce prject. The services cver every aspect f yur database system ensuring wrry free peratin and grwth fr years. RDBA Services frm EDB allw yu t immediately apply qualified manpwer where yu need it fr either shrt r lng term engagements in a highly cst efficient manner tailred t yur needs. Our DBAs have years f Pstgres experience t apply t yur systems and the deepest set f cmmunity resurces t utilize shuld tugh issues arise. Benefits f the Premium RemteDBA Service frm EDB: Optimal use f in- huse resurces fr missin- critical activities Lwer ttal management csts EDB state- f- the art expertise Accuntability fr results Arund- the- clck assurance Best- practice technlgy & prcedures Lead technicians wh manage & crdinate yur supprt at EDB N hiring r training csts RDBA Services are available fr In- huse deplyments r hsted deplyments f EDB Pstgres and any ther EDB develped prducts In- huse deplyments r hsted deplyments f PstgreSQL. Extensins and additins may require a separate review prir t initiatin f the RDBA services. Deplyments f EDB Pstgres Advanced Server including deplyments in the public clud, r standard PstgreSQL EnterpriseDB Crp. All Rights Reserved. Page 19 f 32

20 RemteDBA Premium Service (1) Install/Operate Mnitring Sftware EDB Pstgres Enterprise Manager (PEM) Mnitr Setup (2) Real time Alerting Vacuum Supprt Prtal Access Status Reprts Named Custmer Cntacts Apply Versin Update/Patches Optimize Weekly 2 Manage Issue Escalatins Prductin Backup Verificatin (3) Database Parameter Tuning Architectural Health Check (Remte) Remedy Alerted Issues Database Technical Supprt Status Meetings Primary EDB Technical Lead Mnthly Implement Annual Premium SLA Weekly Capacity Planning OS Parameter Tuning Advice Database Best Practice Advice Query Tuning (4) and Table Partitining Index Maintenance User Setup/Security Maintenance Setup 1 Dev/Test Envirnment per Prductin envirnment Setup Pint in Time Recvery Setup 1 Replica (Streaming r Slny) per Prductin machine (1) Pricing fr RemteDBA services are based n the # f database instances t be managed, and we adjust accrding t yur particular needs and size f the envirnment t be managed. (2) T leverage PEM fr the mnitring, the custmer must prvide a separate server t huse the PEM server and its database EnterpriseDB Crp. All Rights Reserved. Page 20 f 32

21 (3) Fr backup verificatin the custmer has t prvide a separate server that can be used t verify the integrity f the backups. (4) Query tuning is limited t identificatin f prblem queries in the custmer s applicatin/database cmbinatin. It des nt include query redesign r query redevelpment, and EDB will nt rewrite custmer queries directly PREMIUM SERVICE WITH A TECHNICAL LEAD RDBA subscribers get a premium service frm EDB, with an assigned n- shre Technical lead, wh, n tp f the ther services, leads the team in capacity planning, setups fr pint- in- time- recvery, replicatin, dev/test envirnments, users and security. Yur RemteDBA team will prvide guidance n tuning queries, partitin tables, and ffer advice in many ther areas fr ttal wrry free care f yur database infrastructure. This premium RDBA service als includes an annual Architectural Health Check, which will be executed remtely (see Sectin 2.1) EXCLUSIONS AND CUSTOM REMOTEDBA SOLUTIONS The RemteDBA service is designed arund the mst cmmn needs f ur custmers. We ffer additinal slutins fr DBA Services and cnsulting services fr mre individual needs. RemteDBA Service d nt include the fllwing, which extend beynd the day- t- day activities listed under the RDBA SLA Remte DBA Exclusins New cde develpment: Any new PL/SQL cde re- writing r scripting t enhance custmer applicatin perfrmance r t intrduce new feature r any amendments t any existing scripts, wuld nt be carried ut by the RDBA Team. Hwever, the RDBA will help deplying any such scripts, if prvided by the custmer. Majr re- designs r re- cnfiguratins f the database: Sme example culd be: If the custmer is deplying majr hardware/sftware changes, which requires the RDBA team t setup a cmplete new envirnment and requires dedicated supprt frm the RDBA team t cmplete the assigned activities, then such activities cannt be carried ut under RemteDBA supprt. Operating System Maintenance, Hyper Visr Management, VM Management and Cntainer Management, except as it directly pertains t the database. Query redesign and rewriting. The query tuning prvided by the RemteDBA team extends t the identificatin f prblem queries in the custmers applicatin/database cmbinatin. If issues with the query can be reslved r imprved thrugh the creatin f mdificatin f indexes, changes t server cnfiguratin (wrk_mem fr example) r the imprvement f statistics gathering, these can be suggested/implemented. Where a query needs t be rewritten, the team can pint ut prblems areas in an explain/analyze plan, but cannt wn rewriting the query directly EnterpriseDB Crp. All Rights Reserved. Page 21 f 32

22 5.1.3 ADDITIONAL DBA SOLUTIONS EDB can prvide DBA Slutins (n site r remte) that use exclusively US resurces r US citizens t meet custmer s specific cmpliance requirements. 5.2 DEDICATED INFRASTRUCTURE DBA EDB prvides custmers with Dedicated Infrastructure DBAs t help in the cnfiguratin and deplyment f pre- prductin Pstgres infrastructure slutins cvering all aspects f Pstgres and Pstgres- related prducts delivered by EDB. Dedicated Infrastructure DBAs are fcused n the needs f a single custmer, where they help in the design, develpment, deplyment, testing and maintenance f Pstgres slutins. Depending n the custmer needs, Dedicated Infrastructure DBAs can be deplyed at the custmer site r supprt the custmer remtely during the custmer s business hurs ONSITE DELIVERY An EDB DBA jins the custmer s team nsite. Many custmers prefer this apprach as it facilitates Pstgres knwledge transfer t the custmer s team REMOTE DELIVERY Fr remte delivery f DBA Services, the EDB cnsultant needs SSH access either directly r via VPN t the prductin envirnment. The remte access has t be in place prir t the start f the prject. Delays in the remte access will impact the cst f the prject EnterpriseDB Crp. All Rights Reserved. Page 22 f 32

23 6 DEPLOYMENT SERVICE BUNDLES Figure 3: EDB Deplyment Services EDB prvides a cmprehensive cllectin f Deplyment Services that cmbine Prfessinal Services, RemteDBA Services, Develpment Services, and Training t help custmers in all phases f their Pstgres Deplyments. These bundled cmbinatins f services prvide the relevant size and mix f deplyment services fr each stage, at a cst- effective price. 6.1 SUMMARY Deplyment Service Pstgres Evaluatin Supprt Kit Pstgres Kick Start Pstgres Develper Kick Start Target Audience and Deplyment Phase Prspective custmers are evaluating Pstgres Custmers, especially IT Infrastructure Departments, deplying their first Pstgres- based slutin Custmers develping and deplying their first Pstgres- based slutin Key Benefits Fcused and cst- effective access t training and expertise t crrectly assess Pstgres capabilities Easily cnsumable cmbinatin f On- Demand Training and Flexible Cnsulting services t make a small prject successful Cmbinatin f On- Demand Training and Flexible Cnsulting services, cmbined with a Develper Editin Subscriptin t make an initial in- huse develpment prject successful 2016 EnterpriseDB Crp. All Rights Reserved. Page 23 f 32

24 Pstgres Grup Success Pstgres Grup Success w. RemteDBA Pstgres Team Success Pstgres Team Success w. RemteDBA Pstgres Enterprise Enablement Pstgres Enterprise Enablement w. RemteDBA Custmers wh are assembling a small grup (2-4 grup members) f develpers and DBAs t supprt Pstgres in prductin Custmers wh are assembling a small grup (2-4 grup members) f develpers and DBAs t supprt missin- critical Pstgres implementatins in prductin Custmers wh are assembling a team f develpers and DBAs t supprt Pstgres in prductin Custmers wh are assembling a team f develpers and DBAs t supprt missin- critical Pstgres implementatins in prductin Custmers with a strategic Pstgres cmmitment wh need training, supprt and advice Custmers with a strategic Pstgres cmmitment wh need training, supprt and advice, and are cncerned abut supprting missin critical applicatins in prductin Bundle f On- Demand Training fcused n enabling a team f 2-4 DBAs and Develpers. Larger set f Flex Cnsulting supprts missin- critical prjects. Bundle f On- Demand Training fcused n enabling a team f 2-4 DBAs and Develpers. Larger set f Flex Cnsulting supprts missin- critical prjects. Twelve mnths f premium RemteDBA (RDBA) services prvide 24x7 peace f mind and knwledge transfer. Bundle f On- Demand Training fcused n enabling a team f 4-6 DBAs and Develpers. Larger set f Flex Cnsulting supprts missin- critical prjects. Bundle f On- Demand Training fcused n enabling a team f 4-6 DBAs and Develpers. Larger set f Flex Cnsulting supprts missin- critical prjects. Twelve mnths f premium RemteDBA (RDBA) services prvide 24x7 peace f mind and knwledge transfer. Tailred training prgrams facilitate Pstgres adptin fr DBAs, IT Infrastructure and Develpers. Cmbined with Develper Editin Subscriptins and cnsulting advice that can be used as- needed, this package prmtes fast ramp- up. Tailred training prgrams facilitate Pstgres adptin fr DBAs, IT Infrastructure and Develpers. Cmbined with Develper Editin Subscriptins and cnsulting advice that can be used as- needed, this package prmtes fast ramp- up. RemteDBA (RDBA) services prvide 24x7 peace f mind and knwledge transfer EnterpriseDB Crp. All Rights Reserved. Page 24 f 32

25 6.2 DEPLOYMENT SERVICES DETAILS POSTGRES EVALUATION SUPPORT KIT Target Audience: Cmpanies wh are ding an initial evaluatin f Pstgres Benefits: Fcused and cst- effective access t training and expertise t crrectly assess Pstgres capabilities Details: Package Cmpnent Qty Training On Demand (12-20 hurs) 1 Flex Cnsulting Days (remte) 1 Cmments POSTGRES KICK START Target Audience: The slutin Pstgres Evaluatin Kit is available t pre- prductin custmers nly. Cmpanies, especially IT Infrastructure Departments, deplying their first Pstgres- based slutin Benefits: Easily cnsumable cmbinatin f On- Demand Training and Flexible Cnsulting services designed t make a small prject successful Details: Package Cmpnent Qty Training On Demand (12-20 hurs) 2 Flex Cnsulting Days (remte) EnterpriseDB Crp. All Rights Reserved. Page 25 f 32

26 6.2.3 POSTGRES DEVELOPER KICK START Target Audience: Cmpanies develping and deplying their first Pstgres- based slutin Benefits: Cmbinatin f On- Demand Training and Flexible Cnsulting services, cmbined with a Develper Editin Subscriptin, t make an initial in- huse develpment prject successful Details: Package Cmpnent Qty Training On Demand (12-20 hurs) 2 Flex Cnsulting Days (remte) 2 Develper Editin Subscriptin POSTGRES GROUP SUCCESS Target Audience: Custmers wh are assembling a small grup (2-4 grup members) f develpers and DBAs t supprt Pstgres in prductin. Benefits: Bundle f On- Demand Training fcused n enabling a team f 2-4 DBAs and Develpers. Larger set f Flex Cnsulting supprts missin- critical prjects. Details: Package Cmpnent Qty Training On Demand (12-20 hurs) 4 Flex Cnsulting Days (remte) 5 Develper Editin Subscriptin POSTGRES GROUP SUCCESS WITH RDBA Target Audience: Benefits: Custmers wh are assembling a small grup (2-4 grup members) f develpers and DBAs t supprt missin- critical Pstgres implementatins in prductin Bundle f On- Demand Training fcused n enabling a team f 2-4 DBAs and Develpers. Larger set f Flex Cnsulting supprts missin- critical prjects. 12 mnths f premium RDBA Premium (up t 8 instances) RDBA services prvide 24x7 peace f mind and knwledge transfer. Details: Package Cmpnent Qty Training On Demand (12-20 hurs) 4 Flex Cnsulting Days (remte) 5 Develper Editin Subscriptin 1 RDBA Premium (up t 8 instances) EnterpriseDB Crp. All Rights Reserved. Page 26 f 32

27 6.2.6 POSTGRES TEAM SUCCESS Target Audience: Custmers wh are assembling a team f develpers and DBAs t supprt Pstgres in prductin. Benefits: Bundle f On- Demand Training fcused n enabling a team f 4-6 DBAs and Develpers. Larger set f Flex Cnsulting supprts missin- critical prjects. Details: Package Cmpnent Qty Training On Demand (12-20 hurs) 8 Flex Cnsulting Days (remte) 10 Develper Editin Subscriptin POSTGRES TEAM SUCCESS WITH RDBA Target Audience: Custmers wh are assembling a team f develpers and DBAs t supprt missin- critical Pstgres implementatins in prductin Benefits: Bundle f On- Demand Training fcused n enabling a team f 4-6 DBAs and Develpers. Larger set f Flex Cnsulting supprts missin- critical prjects. RemteDBA services prvide 24x7 peace f mind and knwledge transfer. Details: Package Cmpnent Qty Training On Demand (12-20 hurs) 8 Flex Cnsulting Days (remte) 10 Develper Editin Subscriptin 1 RDBA Premium (up t 8 instances) POSTGRES ENTERPRISE ENABLEMENT FTE Target Audience: Custmers with a strategic Pstgres cmmitment wh need training, supprt and advice Benefits: Tailred training prgrams facilitate Pstgres adptin fr DBAs, IT Infrastructure and Develpers. Cmbined with Develper Editin Subscriptins and cnsulting advice that can be used as- needed, this package prmtes fast ramp- up. Details: Package Cmpnent Qty Enterprise Fundatin Training 500 Credits Flex Cnsulting Days (remte) 20 Develper Editin Subscriptin EnterpriseDB Crp. All Rights Reserved. Page 27 f 32

28 6.2.9 POSTGRES ENTERPRISE ENABLEMENT WITH RDBA Target Audience: Custmers with a strategic Pstgres cmmitment wh need training, supprt and advice, and are cncerned abut supprting missin critical applicatins in prductin Benefits: Tailred training prgrams facilitate Pstgres adptin fr DBAs, IT Infrastructure and Develpers. Cmbined with Develper Editin Subscriptins and cnsulting advice that can be used as- needed, this package prmtes fast ramp- up. RDBA services prvide 24x7 peace f mind and knwledge transfer. Details: Package Cmpnent Qty Enterprise Fundatin Training 500 Credits Flex Cnsulting Days (remte) 20 Develper Editin Subscriptin 4 RDBA Premium (up t 8 instances) LIMITATIONS Slutin Packages d nt include prductin subscriptins fr EDB prducts. Custmers must have currently active prduct subscriptins, which must be purchased separately. Training On Demand (12-20 hurs) with Part # TRNG- CLS- 12H can be used t take ne f the fllwing n- demand classes: Training EDB Pstgres Advanced Server DBA Essentials - On Demand (TRNG- PPAS- 08) Training EDB Training EDB Pstgres Advanced Server DBA Advanced - On Demand (TRNG- PPAS- 12) Training PstgreSQL fr Develpers and Architects On Demand (TRNG- PDA- 003) All slutin packages may nt available exactly as described in all gegraphies. Cntact us directly t discuss yur enterprise needs and t find the best slutin EnterpriseDB Crp. All Rights Reserved. Page 28 f 32

29 7 SAMPLE CONSULTANT PROFILES 7.1 PRINCIPAL CONSULTANT EDB Principal Cnsultants prvide strategic advice t custmer prjects. Typically, a Principal Cnsultant has mre than ten years f Pstgres (r related database) experience, r he/she is a recgnized member f the Pstgres Open Surce Cmmunity r the EDB prduct develpment teams. Sample Resume fr Principal Cnsultant Rger is an experienced manager and Senir Database Architect with 30 years f experience in managing Develpment Engineering, Middleware deplyments, and Database deplyments. Rger s experience with database deplyments includes large virtualized deplyments that include PstgreSQL, Pstgres Plus/EDB Pstgres Advanced Server, EDB Pstgres Replicatin Server, Pstgres XC, EDB Pstgres Enterprise Manager, and pgbadger, as well as Pstgres deplyed in virtualized strage envirnments (vfast). In additin t managing database deplyments, Rger has lng experience in managing large develpment prjects that invlved crdinating multinatinal develpment resurces t deliver enterprise grade middleware platfrm prducts n aggressive schedules t custmers in financial, il/gas and manufacturing disciplines. Rger led the teams that develped Java Web Server, JavaEE/JMS (Standard, Reference Implementatin and Prduct), integratins f Clustra and SeeBeynd int Sun Micrsystems, and had verall stack integratin wnership fr Sun's middleware stack, including implementatins f key middleware cmpnents (Prtal, Web Server, Messaging Server, Integratin Server and installer technlgies) as well as verall system test and perfrmance respnsibility. Rger is a Certified Pstgres Prfessinal Technical Skills Databases Languages Operating Systems Other Tls PstgreSQL ; Pstgres Plus/EDB Pstgres Advanced Server ; EDB Replicatin Server 6.0 Java, Bash, C, Wiring, Pascal Linux, Unix, Slaris, JavaOS, Windws pgbadger, Java Web Server, JMS/Java Message Queue, Liferay, Seebeynd, Frte, Netbeans, Arduin 7.2 SENIOR CONSULTANT/SENIOR SOLUTION ARCHITECT Senir Cnsultants and Senir Slutins Architects develp and deliver Pstgres- based slutins fr EDB custmers. Senir members f ur team typically have mre than five years f hands- n Pstgres r related database experience. The have successfully cmpleted a number f cnsulting prjects, are excellent cmmunicatrs and team players. The vast majrity f ur senir team members are certified Pstgres Prfessinals. Sample Resume fr Senir Slutin Architect 2016 EnterpriseDB Crp. All Rights Reserved. Page 29 f 32

30 Vikhram is an experienced Pstgres architect and trainer. He has 8+ years f experience in database administratin and management. He has in depth experience with Oracle, PstgreSQL, DB2, MySQL, Sybase, MngDB and EDB Pstgres Advanced Server. He has extensive experience wrking directly with custmers in a supprt, cnsulting and training capacity. He has cnducted cnsulting prject, trainings and webinars in Japan, Canada, India, and US. He helped many custmers in migrating their existing databases running n RDBMS like Oracle, DB2, Sybase, MySQL t PstgreSQL and Pstgres Plus/EDB Pstgres Advanced Server and helped them achieve best pssible perfrmance with Pstgres. He is an expert in high availability slutins and tls such as pgbadger, Slny, SR, Ht Standby etc. He is active member f PstgreSQL mailing list: pgsql-admin, pgsql-perfrmance, pgsqlgeneral, Oracle frums and is active in the EDB custmer frum. He is als fllwer f PstgreSQL Hackers grup. Vikhram is a Certified Pstgres Prfessinal. Technical Skills: Databases Languages Operating Systems Tls Cluster Slutins 7.3 TECHNICAL CONSULTANT PstgreSQL (7.x, 8.x, 9.x), Oracle (11g, 10g, 9i, 8), DB2, Sybase, MS SQL Server, MngDB, MySQL, PPCD C, C++, Java, SQL, PL/pgSQL, Pl/SQL, Pl/Java, Pythn, Perl, Bash, Csh, Ksh, HTML, PHP, HTML. Linux/Unix/Slaris/HP-UX, Windws, VMS Linux 4.0 AS, AIX. Tad, PL/SQL Develpers, SQL Back Track, PgAdmin3, Pstgres Studi, pgbadger, Slny 1.x 2.x, xdb, PEM RHCS, Steel Eye. Technical Cnsultants jin Senir Cnsultants in the delivery f larger Pstgres prjects. Technical Cnsultants typically have tw t three years f Pstgres r related database experience. The majrity f ur technical cnsultants are certified Pstgres Assciates. Sample Resume fr Pstgres Technical Cnsultant Jeff is a mechanical engineer wh always was the primary resurce fr maintaining his teams' cmputer aided engineering and manufacturing systems. 15 years ag Jeff transitined t a career in database and systems administratin. An Oracle Certified Prfessinal Database Administratr n 8/8i and 10g and hlding a Linux Systems Administratin certificate frm The University f Illinis, Jhn draws nt nly n his many years f experience in a variety f envirnments, but als actively pursues cntinuing educatin and develpment in ur rapidly changing industry. Thrughut his career, Jeff has relied upn his backgrund in engineering prject management t successfully cmplete prjects as widely varied as in huse ERP system migratins t SaaS clud services, telecmmunicatins and unified messaging deplyments, MS Access t SQL Server cnversins, netwrk infrastructure upgrades, and Oracle Prtal develpment, t name but a few. This includes bth leading and wrking as a part f dmestic and internatinal teams f bth internal resurces and 2016 EnterpriseDB Crp. All Rights Reserved. Page 30 f 32