Reimagining Telecommunications in the digital age. Angelo Caceres Paula - Telecommunications Industry Abril

Transcription

1 Reimagining Telecommunications in the digital age Angelo Caceres Paula - Telecommunications Industry Abril

2 Agenda What we will cover today Industry trends and opportunities Our vision and solution areas Customer experience 2

3 Start reimagining Today s technology trends are sparking opportunity Customer Centricity Convergence & Complexity Mobile Enterprise social Growth & Innovation New Business Models, Solutions & Ecosystems Big data Cloud Operational Efficiency, Productivity & Agility Transforming to a Digital Business What new capabilities will be required?

4 We re reimagining Microsoft + The mobile-first, cloud-first enterprise

5

6 Microsoft in Telecommunications Our investments Social & Collaboration Workplace Modernization Mobile Workforce Communications Service Providers Sales, Marketing & Services BI & Analytics Retail Store Contact Center Billing & CRM B2B Sales & Mkting Network Analytics Self Service BI Network Equipment Providers Hosters & ISPs Cloud Private Cloud Azure for Telco Azure Media Services 6

7 Transforming Telco to a Digital Business 4 strategic pillars Business Agility & Rapid Innovation Digital Business Operational Agility & Effectiveness + IT & Data Centricity Customer Centricity source: TM Forum 2014

8 Transforming to a Digital business Attracting and retaining customers with richer experiences Anticipating and acting on opportunities with better insights from data Growing your talent base by attracting and motivating a nextgeneration workforce Driving innovation and inspiring customer experiences with new possibilities Growing your bottom line by using data and new technologies to identify efficiencies

9 How can we reimagine your business together? Customer Centricity New Business Models, Solutions & Ecosystems Convergence & Complexity Operational efficiency, productivity & agility Growth & Innovation Transform to a Digital Business Social & Collaboration Workplace Modernization Mobile Productivity Sales, Mkting & Srvcs. Retail Store Contact Ctr Billing/CRM B2B Sales/Mkting BI & Analytics Network Analytics Self Service BI Cloud Private Cloud Azure for Telco Azure Media Srvcs

10 Leading telcos are reimagining their business Boosting mobile productivity Better customer experience & improve productivity Optimizing business operations through data insights Leveraging the Cloud to extend private networks Enabling new service creation Choose a background image that illustrates the customer s identity and industry. Choose a background image that illustrates the customer s identity and industry. Choose a background image that illustrates the customer s identity and industry. Choose a background image that illustrates the customer s identity and industry. Choose a background image that illustrates the customer s identity and industry. BT is improving the work experience and efficiency of its field engineers and delivering differentiating customer service through its mobile productivity platform. Telefónica del Peru reduced customer support call times by 50 percent and increased agent productivity by streamlining access to customer information. Telstra increased customer loyalty and satisfaction with its wireless service by harnessing customer feedback and communicating progress. BT is offering a hybrid cloud service, giving customers a more secure and reliable way to take advantage of the speed, flexibility and scale of the cloud. SK Telecom moved into a new market by creating an indoor location-based services (ILBS) solution for mobile devices called Wizturn that runs in the Microsoft Azure & StorSimple

11 Reimagining the enterprise with Microsoft Activating the business with customer-centric solutions. Transforming to digital and protecting assets in a mobile-first, cloud-first world. Empowering people to be responsive and make an impact from anywhere. Global excellence in hybrid cloud services culture of reliability, security and privacy comprehensive and connected solutions spanning consumer and business familiar and fluid experiences 11

12