High Performance Cities - a Microsoft view

Transcription

1 High Performance Cities High Performance Cities - a Microsoft view

2 Agenda 1. Introduction and overview 2. Innovation and its impact on Smart Cities 3. Joburg Broadband in the Cloud Context - enabling smart city services 4. Information society - a Smart City foundation 2

3 Key Trends in Technology ogy

4 Key Trends in Government e

5 A Bolder Vision for Government

6 How We Get There?...

7 Innovation and its Impact in Smart Cities 7

8 Consumer Trends Driving IT Natural interaction Data explosion Social computing Ecosystem of computers Cloud computing Pervasive displays Ubiquitous connectivity

9 Waves of Computing

10 Visualization Provide Rich Interactive Applications Share experiences / lessons Browse Massive Amounts of Data Simplify Information Analysis HD Quality Video

11 The Cloud is Changing IT UNLIMITED STORAGE SCALABLE COMPUTING

12 Social Computing Social Networking Social Content Real-time Communication Work from Anywhere Build Communities

13 Cases for Citizen Services Empower citizens and increase productivity Improve responsiveness and decision making Personalize and enhance service delivery Utilize multiple access channels

14 311 Service Center The 311 Service Center is an integrated citizen services framework that helps to streamline the processes in a modern 311 citizen service center Solution Summary

15 Love Clean London is a free online portal that helps people in London to upload photographs of community problems that require action by the local authority. An interactive map, using the latest Microsoft Silverlight browser plug-in and Bing Maps for Enterprise, shows reports in real time. A free application programming g interface allows developers to create their own applications and retrieve reports. In Lewisham where Love Clean London s precursor, Love Clean Streets, was pioneered complaints about graffiti fell by 30% in just two years from the portal going live. Clean-up times have been cut dramatically and resident satisfaction with the street cleaning service and local authority responsiveness has increased. Instant reporting hours fixing, instant verification Feedback built in; social via online site and social media Real-time service measurement Zero on-premises footprint no ICT management skills required 15

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17 USDA Accelerates Reporting by 80%, Improves Operations Management with CRM Solution Previously, the Risk Management Agency (RMA) of the United States Department of Agriculture used multiple, nonintegrated systems to manage interactions with policyholders, slowing access to case management information and restricted performance analysis. Now, with a comprehensive view of each participant in its insurance program and role-tailored dashboards to gain improved insight across its operations, RMA has strengthened compliance and can handle key reporting tasks five times faster. Reduced reporting time by up to 80%. Enhanced case management. Improved compliance through better performance measurement. * USDA = United States Department of Agriculture 17

18 Environment Agency s Pioneering Online Tools Bring Revolutionary Data to Citizens Working with Microsoft, the European Environment Agency (EEA) developed the Eye On Earth platform, based on the Windows Azure cloud services. Users can view water or air quality using high-definition Bing maps. The EEA has also launched the Environmental Atlas of Europe, which features stories told by eyewitnesses about their experiences of climate change. Both solutions can help broaden awareness of the impacts of environmental change and help people make better-informed choices about their environment. Feature-rich and user-friendly interface inspires citizen involvement. Data helps citizens and communities make better choices. Agile technology helps application use management. 18

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20 Information Society A Smart City Foundation

21 Government Engagement Building ICT Capacity and Solutions National Employability Generating Youth and Women Employment NGO Capacity Building Building ICT capacity in and for NGOs SME and Entrepreneur support to National SME programmes Education Driving Innovation in teaching Partners in Coach Labs, S2B, CTSP, Learning (PiL) Imagine Cup, S2G Environmental Accelerating skills Expanding Sustainability development to education opportunities through technology and training Growing communities ability to innovate in the technology sphere enhance employability and create new opportunities

22 End - Questions and Answers

23 Appendix 23

24 Skills Development The Students to Business (S2B) program Is a community outreach programme designed to connect Microsoft partners and customers with qualified students for entry-level and internship positions. Assists unemployed graduates to gain an international Microsoft certification and at the same time gain relevant workplace experience to enable them to gain employment. Is open to students interested in a career in technology, who have technical and creative skills and a personal passion for innovation. Microsoft organises and sets up the programme, uses its partners and customer for the workplace experience and its certified training providers for training. 24

25 Student Skills Development Cont. Benefit of the S2B program: The Students to Business (S2B) program has to date trained about unemployed graduates and unemployed youth since 2007 including disabled students as well as youth offenders. Through S2B, students get: Fixed term employment for 8-12 months Relevant experience within the organization with the student adding value to the business upon completion Partner responsible for the salary (in compliance with labour laws) of the student during the term 25

26 Student Skills Development cont. The Students to Government (S2G) program In line with government priorities of skills development and job creation. March 9th 2010, Microsoft, DBSA, LGSETA, SALGA and the SA Post Office launched the Ubunye Programme. Ubunye drives S2G within municipalities; S2G provides unemployed graduates with the technology skills needed to fully support local government; S2G is being piloted in the Free State and Eastern and Western Cape. 18 students are trained for 8 municipalities in Bloemfontein in the Free State. 10 students will be trained for the Eastern and Western Cape, currently recruiting the students t 26

27 Student Skills Development cont. The Students to Government (S2G) program Benefits: Ubunye exists so all local governments can create effective systems, employ or train more skilled people, ensure good governance and drive effective communication - all in support of enhancing municipal service delivery for all South Africans. 27

28 2. Libraries of the future provides: Access to Messaging capability and accessibility Easy sharing of information Collaboration 28