Reimagining Telecommunications in the digital age. Martin Farinha

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1 Reimagining Telecommunications in the digital age Martin Farinha

2 We re reimagining Microsoft + The mobile-first, cloud-first enterprise

3 Our Microsoft technology environment >1 million devices hit the Microsoft network Empowering our field with modern business apps and devices 100,000+ Microsoft employees on Yammer 6.6 million Lync calls each month All of Microsoft runs in the cloud 300,000 System Center managed devices Federated business intelligence portfolio for 1,000 apps 4.5 million Remote connections each month 180,000+ users 513 site locations in 113 countries Improving energy efficiency in our buildings and datacenters 210,000 SharePoint sites in the cloud Providing great, useful apps to our employees and vendors 3

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6 Our investments Microsoft in Telecommunications Social & Collaboration Workplace Modernization Mobile Workforce Communications Service Providers Sales, Marketing & Services BI & Analytics Retail Store Contact Center Billing & CRM B2B Sales & Mkting Network Analytics Self Service BI Network Equipment Providers Hosters & ISPs Cloud Private Cloud Azure for Telco Azure Media Services 6

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8 Examples of modern productivity HR, Legal Operations Sales & Marketing 1 Global standardization & simplification Communications & Collaboration employees, suppliers, partners Support for mobile /deskless Collaboration on proposals & customer care 2 Mobile Productivity -- Retail, Field Technician, 3 4 Business Transformation: Customer Experience Social Enterprise - Innovation Operational Efficiency Productivity - Increase Agility Reduce Costs BYOD, share freely, protect rights 5 Use What you Sell and Sell What You Use Field service workers Product and Customer training

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11 Service providers have a multitude of devices that generate petabytes of potential insights

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15 We Have A Comprehensive Cloud Strategy

16 Microsoft s cloud infrastructure by the numbers Customers and more than 20 million businesses in 88 countries Online services delivered by Microsoft s datacenters 24x7x365 Servers hosted in our datacenters Microsoft s average PUE for its new datacenters Amount of green power purchased

17 Azure Media Services Use Cases Video to the Masses - Encoding, Storage, and Streaming of VOD libraries to diverse consumer devices B2B & B2C solutions Producer s Chair / Dailies - Transitioning internal digital media workflows from onprem to the cloud The Broadcaster The next generation of live event coverage using cloud technologies for expanded reach and lowered cost ASPs/Developers Building multi-screen applications for media companies Sample Customers 5 Enterprise You Tube High quality Internal video management for the business world

18 Azure Media Services training & development

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20 Companies must adapt to the new customer journey

21 Customer Experience in Telecommunications Top Drivers Top Challenges Increase customer satisfaction Reduce operating costs Data integration Legacy systems integration End to end control Differentiate from competitors Increase revenues Cross organization prorities Critical skills/availabilty Meeting cost/time goals Improve brand equity COTS functional fit 0% 20% 40% 60% 80% 100% Source: TM Forum, % 10% 20% 30% 40% 50% 60% 70% 80% Source: TM Forum, 2012 Source: Customer experience: Assuring service quality for every customer. TMForum Insights Research, 2012

22 Transforming to a Digital business How will you use technology to better serve customers, enable agility & drive business growth Attracting and retaining customers Anticipating and acting Growing your talent base Driving innovation Growing your bottom line with richer experiences on opportunities with better insights from data by attracting and motivating a nextgeneration workforce and inspiring customer experiences with new possibilities by using data and new technologies to identify efficiencies

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