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7 RFQ after Prebid for Selection of Enrolment Agencies for Remaining Four Regions of Rajasthan UID Project, GoR -Volume II Ref No: FS(S06)/OoITITechill 1.3 Service Levels 51. No. Performance Indicator Service Level Metric Penalty on breach of Availability of Minimum Number of Enrolment Station (ES) operational as elaborated in Annexure III (To be verified by CIDR reports). Note: ES should mandatorily connect to CIDR at least twice a week. Actual number of days when a ES is not operational will be calculated. However days for transit and rest days (if any) as per agreed work plan will not be calculated for penalty. At least 25% of minimum specified ES should be operational within 4 weeks of issuance of work order. service level (imposed monthly) Rs. 300/- per Enrolment Station per calendar day for every instance of violation. Contract will be liable for termination if penalty imposed for such violation exceeds Rs 3.00 (three) lacs in particular month 2 Data Transfer to the Registrar/ agency nominated by Registrar 3 Rejection of enrolment by UIDAI ( Rejection attributed to EA which is normally due to following) 1. Data entry errors like mismatch of photo and gender, missing KYR fields etc.; 2. poor data quality like unrecognizable fingerprint and iris scan photo, 3. Due to unauthorized machine, operator, supervisor etc. 4 Rejection of KYR+ demographic data or photocopied documents due to incompleteness or poor quality during inspection of a sample batch size by Registrar/District RegistrarfThird party agency appointed by registrar/district Registrar 100% of minimum specified ES should be operational within 8 weeks of issuance of letter of Award of Work Within 7 days from the date of enrolment (excluding date) Actual rejections calculated 1.AII required number will enrolment documents should be photocopied 2. No Mismatch between KYR+ fields in enrolment furm acknowledgement slip. INR 500 per calendar per enrolment such default day station for of Rs 50 per rejection of be enrolment by UIDAIICIDR and Rs 200 per rejection If rejection is greater than 5% of batch size,then NO payment will be made for that batch (i.e.10% of the enrolment cost for that batch). DolT & C, Rajasthan (Name & Signature of Bidder along with Seal) Page 17 of 27

8 Service Level Agreements User manual for District level officers on Enrollment Payment to EA STATEMENT OF SLA UID enrollment is carried out by Enrollment Agencies selected by OOIT&( in their allotted districts. As Eight SLAs defined in the tender document have to be maintained by EA's and any noncompliance /violation attracts applicable penalty. Out of these Eight SLA's, Five SLA's shall be calculated by respective district registrars and penalty for SLA on Delay in MIS entry(sla-8) has been deducted by OOIT&C and remaining due payment is released to Oistrict Collector. OOIT&C has developed a web based application to calculate SLA's for district authorities. An amount equal to 5% of payable amount to each EA has been with held for calculation of penalties under SLA 2&4. Rest of the SLA are to be calculated by district registrars as per following guidelines. After calculation SLA's applicable penalty may be calculated and payment after deduction of penalty may be released to EA's. SLA wise method of calculation of penalty has been described here under:

9 SLA-l (SLAfor No. of Machines- Minimum ES): With the help of this SLA we can calculate the penalty for no. of machine deployed. For that first we have to login on Aadhaar portal. After that we will go to tab SLA and Payment and then we will click option SLA-l and then page will open. Then we choose Enrollment Agency, district and month for which we want to calculate penalty and then we submit. If there is a right data for you combination you have selected then report will show and then we can export data to excel. During the penalty calculation all holidays (Including Saturdays and Sundays) are already considered and district authority may add transit days and other holidays according to the instruction order issued. IT.~ AADHAAR Welcome: (ADMIN) D SLA 1 (Revised) Enrollment Agency.A.L~~IKITFIN:;FC LlI.IITE[,.:J 1008 Dstnct Bundr Month Holiday' 6 (Sunday & Gazetted HolidayS)'" o =6 (You rnay also add or subtract Days) Submit Export To Excel Sr.No~ E-nr-olJment Date Short es SLA, '3 (EnrOHmeflt ReJE-ctlOn) 28Al Bundi ' 28Ala! (Sunday) Bundi Al8! Al Bundl 62 2"[ 35 28Al /2013 Bundl 62 'i SAl8! Al undi SL/ I, Co(H>JlpDezY) tela 8 (1\1,8 EnbYJ Verifier Payment,"""'" 2BJ1J AJ6f2013 Bundl SAla! D Bundl Al Al Bllndl ' AJ6r2013 (Sunday) Bundl 13.13

10 SLA-3 (SLAfor Enrollment Rejection) : With the help of this SLA we can calculate the penalty for enrollment rejection for particular EA, district and month. For that first we have to login on the portal. After that we will go to tab SLA and Payment and then we will click option SLA-3 and then page will open. Then we choose Enrollment Agency, district and month for which we want to calculate penalty and then we submit. If there is a right data for you combination you have selected then report will show and then we can export data to excel. IT p 0 ~ o Welco",,: (ADMIN) SLA3 (Enrollment Rejectionl '" ~., ~,.!l ~ % '",y) ;\,.,.. '\J ),~ AADHAAR Registrar. DOlt&C,GOR J 108 Enmllmf!nIP.gency Distnct ALAIIIKIT rlnsec LIMITED..:J 1008 Blindi Month Submtt EXIJOrt To Excel Rejection Reason._.~L T_o_ta_1~_ PKTyDEMOJI<lTA_Ql\I\UlY _RFJ ECT PKT_RI5IDENT JIO_FAII. PKT5PhVI!:OR _MANUAL_ R8 _CORRECTIOf'L NTJiliSiBLE Paymer,t Sanctol's Total: 13' ':1)"69) Pay-oel't Payment E,pendlture Repurt SLA 1(Revised) SIJI 3 (tl1lolll112m Re,ec::on) SLA 5 (':lainpowe') SIJI5 (Hel:)DBsk) SLA 3 (',lis tiny)

11 SLA-S(SLAfor Administrative Man Power) : With the help of this SLA we can calculate the penalty for administrative man power. For that first we have to login on portal. After that we will go to tab SLA and Payment and then we will click option SLA-S and then page will open. Then we choose Enrollment Agency, district and month for which we want to calculate penalty and then we submit. If there is a right data for you combination you have selected then report will show and then we can export data to excel. EA will have to upload attendance of man-power along with the scan copy of approved attendance by district nodal officer in the Attendance module for man-power in the portal for SLA 5 calculation. IT Werome; IADMNJ u SLA 5 (Adm. Attendence) ra,. '. " ~~. i.d. I~ AADHAAR EIDJUID Mapping Enrollment Agency --Selen EA- KYR{+) DataProceSSinr Mon:h Submit SL" 1 ienrolll1:1t Rejt:toll

12 AADHAAR IA~mm: ~DMlfI) SLA-5 (Adm, Attendence) Enrollment.A.genGf AL.ANI{IT FINSEC LIMITED District: Bundi Month. 41l/2013 Export in Excel Submn IteSting " "" "SeA n~paymems ' Paymerrt Sanciion~ Paymerrt Expendtture Paymerrt Report SL.~ 1(Revlsecj ) Project MJnJger ram 23 k,-s. Proj. Manager Jitendra l<.umjr Vela I j'200= RS SL.~ 3 (Enrollment Rejedion] SL!1, 5 (M~inPov'ier) SL.~ 6 (HelpDesk) SLA 8 (MiS Errtry) It: ;""r"w!

13 SLA-6 (SLA for Helpdesk Operation) : With the help of this SLA we can calculate the penalty for Helpdesk operator attendance. For that first we have to login on portal. After that we will go to tab SLA and Payment and then we will click option SLA-6 and then page will open. Then we choose Enrollment Agency, district and month for which we want to calculate penalty and then we submit. If there is a right data for you combination you have selected then report will show and then we can export data to excel. EA will have to upload attendance of Help-Desk operator along with the scan copy of approved verifier report by district nodal officer in the Attendance module for Help-Desk operator in the portal for SLA 6 calculation. Rajasthan UID ProJ'ct (RUID) x. P_plthan UID Project (RUID) +.. r- rajuthan.gov.m r: it.. 1 W,rn", : (40MI'>1 a SLA 6 (HelpDesk operator Attendence) f". AAOHAAR Enrollment.~ger( I -seer: EA. O,stnct Month. 'Enrolment Center Plan Submit SL~ E(ManPo""l i SL" ( ('.IS ErN

14 + I. WebH. : ildl~) IT o SLA-6 (HelpDesk operator Attendence) ProJ,~ AAOHAAR tot III,1000"9 Days in plan li68 1'L!-JJ12 41";o:{'" 52 ill 8: ((12 10>'21)13 J) 1 ' ).110 R,.J' Here In Report all plan 10,start date of plan, end date of plan, total working day of that plan of choose month, total active days of plan, total active working days of plan, proposed absent will Show.Penalty calculate total absent and 100 Rs per Day penalty, SlA-7 (Adherence to work plan as agreed with District Registrar): This SLA may be calculated by the District Registrar as per approval of work plan done by them. The relevant clause of RFP may be referred in this regard.