Mobile Check Deposit. Frequently Asked Questions

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1 Mobile Check Deposit Frequently Asked Questions Q - What is Mobile Check Deposit? A - Mobile Check Deposit is a service that allows members to electronically transmit an image of their check using an iphone, ipad or Android phone for deposit to their VyStar savings or checking account(s). Q How do I access Mobile Check Deposit? A Mobile Check Deposit is a feature within VyStar s Mobile Banking App. Q Do I have to be a member of VyStar to use this service? A Yes, you must be a member in good standing with an open and active savings or checking account. Q Who can use Mobile Check Deposit and how do I enroll? A Any member with VyStar s Internet Banking access and a valid address may use Mobile Check Deposit. You must accept the Mobile Check Deposit Services Agreement ( Services Agreement ) when presented the first time the application is accessed. Q How do I know when I can begin using the service? A After accepting the Services Agreement for Mobile Check Deposit you will receive an confirmation that your registration has been approved. The will also include the scanning limits approved. Q Is special equipment needed for this service, hardware or software? A VyStar s Mobile Banking App is certified for use with the Apple iphone, Apple ipad and Android phone. The software version required to use this service is specific to the device you are using. Q What accounts are available for deposit within Mobile Check Deposit? A Deposits may be made to a your savings, checking, money market checking and money market savings accounts, as applicable. If you cannot see all of your savings and/or checking accounts make sure the accounts have not been hidden within Internet Banking.

2 Q What kind of items can be scanned? A Items that can be scanned and accepted through Mobile Check Deposit are: Personal checks Government checks Business checks Money orders Traveler s checks Cashier s or certified checks All checks must be drawn on a U.S. financial institution and in U.S. funds. Q Are there any items that cannot be scanned? A Yes. Unacceptable items include but are not limited to the following: Checks payable to any person or entity other than member, i.e., third party checks Checks containing alteration to an of the fields on the front of the check or item, or checks which the member knows are or should know are suspect, or checks that are fraudulent or otherwise not authorized by the owner of the account on which the check or item is drawn; Checks payable jointly, unless deposited into an account in the name of all payees and endorsed by all payees; Checks previously converted to a substitute check, as defined in Regulation CC Checks drawn or payable through any foreign bank or a financial institution located outside the United States; Checks not payable in U.S. currency; Checks dated more than 6 months prior to the date of deposit (stale dated checks); Checks that are post-dated Checks that are in any way incomplete, i.e. missing or incomplete endorsement Q Are there any special endorsement requirements for checks deposited through Mobile Check Deposit? A Yes. All checks deposited through the service must be endorsed by any and all payees with a restrictive endorsement Deposit via Mobile Deposit. Q Are there limitations to the amount the check can be? A Yes. The maximum amount that can be scanned is $5,000 per item. The application does not allow a dollar amount to be keyed above the maximum limit. VyStar may establish limits on the dollar amount and/or number of items or deposits from time to time.

3 Q How many checks can be included in one deposit? A One check per deposit is allowed at this time. Q How do I make a deposit with Mobile Check Deposit? A After you log into VyStar s Mobile Banking App you will: 1. Select Deposit Check 2. Select the savings or checking account for the item to be deposited to 3. Enter the amount of the deposit 4. Take a picture of the front of the check 5. Take a picture of the back of the check 6. Confirm the image quality and complete deposit. Q How do I know the deposit was received? A After completing the deposit you will be given the opportunity to request a confirmation to any address you choose. All future communication will be to the address on the account. Q How do I know the status of the deposit? A An will be sent to you confirming the deposit has been accepted as sent, adjusted during the review process or rejected with a rejection reason. Q How long does it take for a deposit to post? A Members can scan 24 hours a day/7 days a week. Mobile Check Deposit transactions will post in batch files periodically throughout the day Monday Friday, excluding Saturday, Sunday and Federal holidays. All deposits received and reviewed by 5:00 pm Eastern Time will be posted the same business day. Any deposit received after 5:00 pm Eastern Time will be reviewed and posted the following business day. Q I have received confirmation that the deposit was accepted but do not see it posted to the account. Where is the deposit? A The batch posting file may not have been posted or the account selected may not have been a valid account. When selecting the deposit account a closed or restricted account could have been selected. Any deposit(s) that reject will be reviewed the following business day. Note: IRA and HSA accounts required special handling therefore will have a delay in posting to the account.

4 Q What happens if the same check is scanned twice? A- If the application detects duplicate items scanned within the credit union the duplicate transaction will not be processed. If the duplicate item(s) is not detected and posts, the account will be debited for the duplicate deposit transaction. Q My deposit was rejected after being submitted. Why would this happen? A The deposit could be rejected for any of the following reasons (this is not an all-inclusive list): Front and/or back image is not legible including but not limited to MICR information (routing and account information on the bottom of the check), payee, maker information Written and numerical amounts do not match The endorsement or authorized signature is missing or incomplete Duplicate item The payee is not on the deposit account (third party). Q What should I do with a check after it has been scanned? A You should securely store each original check(s) at least 30 calendar days from the date the image transmission confirmation is received. Please note that you are solely responsible and liable for the security and storage of the original checks and for any loss or misappropriation of these checks. After the 30 days, you may dispose of the check in a manner which will ensure the check will not be presented again such has shredding, mark the check as Electronically Presented or VOID or you may continue to securely store to ensure that it is not presented again for payment. Q Are deposits placed on hold? A All transactions are subject to VyStar s Funds Availability Policy and will be reviewed accordingly. Please refer to the Services Agreement for Funds Availability for additional information. Q If a check is returned against my account can it be re-deposited? A A returned check may be re-deposited via Mobile Check Deposit, Remote Check Deposit, mailed or taken to a branch location provided it is not stamped DO NOT REDEPOSIT. VyStar will provide you with an Image Replacement Document (IRD) or Photo in Lieu. Q What if I do not have a valid address?

5 A You must have a valid address to use this service as stated in the Services Agreement. You will be notified via electronic mail ( ) through various steps of processing including activation and deposit adjustments. Q - What happens if my mobile device is stolen or lost? A VyStar s mobile banking security features include Multifactor Authentication (MFA) which is designed to ensure a more secure method of accessing your accounts. You should contact your carrier for further instructions for a lost or stolen device. Q If I have questions or encounter a problem, where can I receive help? A Mobile check deposit service is designed as an easy-to-use, self-service product; however, should you encounter any problems or have questions on the process, please contact VyStar s Call Center at or

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