Avid has everything to help you make, manage, and move your media more creatively, more productively, and more profitably.

Transcription

1 PS01 Products & Services Avid has everything to help you make, manage, and move your media more creatively, more productively, and more profitably. Products Film/Video Editing and Finishing High-performance systems and software for DV, SD, HD, film, and 2K/4K projects Broadcast From ingest to playout: end-to-end, all-digital news production and delivery solutions Storage & Workgroups From high-performance local storage to real-time Avid Unity shared media networks Audio Industry-leading audio production and editing systems, control surfaces, and software Animation 2D and 3D animation and effects software for film, video, and games/interactive Digital Asset and Production Management Comprehensive systems for collaborative post production and broadcast workgroups Services Avid Support Services Customized support tailored to your systems, needs, and budget Avid Training Services Personalized training 24/7 worldwide for all learning styles, levels, and products Avid Consulting Services Industry-leading expertise available to help you maximize or update your operation

2 PS13 Total Services Avid Total Services What you want, when you want it Contact us Services Request Info Expert consulting, support, and training services from the leader in media technology Let Avid expertise work for you Avid Total Services offers a comprehensive list of training, support, and consulting services covering all aspects of multi-vendor product selection, installation, integration, upgrading, and maintenance. By tapping into our collective industry and technology expertise you can be sure you re maximizing every aspect of your workflow and every dollar in your budget. Focus on what you do best Technology and integration grow more complex everyday. To keep pace, industry leaders will increasingly need to turn to experts to maintain a true competitive edge. Avid meets that need today with a visionary new model for customer service. When you let Avid Total Services shoulder the responsibility for maximizing your ROI you re free to focus on your core competencies. Need immediate problem resolution? Go directly to Avid Knowledge Base Avid Support Services Customized support tailored to your systems, needs, and budget Avid Training Services Personalized training 24/7 worldwide for all learning styles, levels, and products Avid Consulting Services Industry-leading expertise available to help you maximize or update your operation

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4 PS14 Avid Support Services Avid Support Services Web-based, on site, and telephone support from certified media technology experts Support packages tied to individual products can serve a purpose, but today s technological complexities often demand a more flexible total systems approach. That s why Avid now offers a visionary new model for customer service. Avid Support Services can address all aspects of your systems and workflow. Basic Support links to PS14-1 Customized Support links to PS14-2 Avid Remote Response links to PS14-3 Contact Us (to be revised internally) Choose the kind of support you want Basic Support Customized Support Avid Remote Response (NEW) Knowledge Base links to Documentation links to browse.asp?productid=0&topicid=3 02&browse= (Is this the correct link?) Support based on expertise No one knows how to leverage your Avid systems better than we do. Our expertise spans all products and platforms, asset management options, and file sharing technologies. The worldwide Avid Support Services network means your support comes from trained and certified experts, available in any country, in a language you understand. Need help right now? Knowledge Base Downloads links to browse.asp?productid=0&topicid=4 05&browse= (Is this the correct link?) Product Registration links to Avid Support Services opens PDF Documentation Downloads Product Registration Avid Support Services product brief

5 PS14-1 Basic Support Basic Support Contracts available for every Avid product Customized Support links to PS14-2. Every Avid product offers a Basic Support option that can be purchased annually, providing cost-effective software and hardware coverage to keep your systems upto-date and running at top performance. Contact Us (to be revised internally) Problem resolution and easy updates With Basic Support, you have the opportunity to contact Avid experts who will resolve issues on most systems through: Unlimited technical phone support, Monday through Friday* Electronically downloaded software updates Proactive notification about available updates Advanced hardware exchange (optional) Of course, you may find you want more than Basic Support. For more comprehensive, extended, or customized coverage, explore our Customized Support option. Contact Us about Basic Support Link to Customized Support Link to Remote Response *Applies to North America only. Program availability and details may vary depending on geographic location and are subject to change without notice. Contact your local Avid office or reseller for complete program information and pricing.

6 PS14-2 Customized Support Customized Support What you want, when you want it Avid Total Services links to PS13 Basic Support links to PS14-1 A visionary new model for customer support Cookie cutter support packages are inherently limited. To meet the needs of today s complex integrated systems, you need support that covers your entire operation. That s why Avid now offers a visionary new model for customer service, Avid Total Services, where you determine the customized support you need. Contact Us (to be revised internally) Design your own support For most systems, in addition to all the features provided through Basic Support, Customized Support lets you pick and choose from a comprehensive list of options. Among these options: Extended hardware warranty period 24/7 technical phone support Dedicated support representatives Or, if you prefer, we ll create a comprehensive package custom-designed to fit your needs from our extensive suite of support and consulting offerings. Contact Us about Customized Support Link to Basic Support Link to Remote Response

7 PS14-3 Avid Remote Response Avid Remote Response Your own Avid expert virtually onsite 24/7 Tomorrow s support available today Avid Remote Response is next-generation technical support available today. Avid installs a designated server and software at your site. Then, through customercontrolled Internet access, an Avid Support Representative at a remote location can view log files and consoles, analyze bins and sequences, and see errors just as if they were actually on site. Remote troubleshooting and problem resolution With Avid Remote Response, you allow Avid Support Representatives, working from a remote location to: Access one or all of your systems View log files and consoles Analyze application data View error messages Troubleshoot problems Run scripts Modify configuration settings Complete nearly any other task that can be done at an on-site desktop By eliminating the time-consuming task of gathering information and relaying it piecemeal over the phone, you wind up with faster problem resolution. Consistent upgrades Avid Remote Response also guarantees faster, more cost-efficient, and uniformly delivered system-wide software upgrades and installs, across hundreds of systems simultaneously, each configured identically. That kind of consistency means fewer errors and less down time. Preventive maintenance Through Avid Remote Response, you also have the option to let Avid help you with preventive maintenance by enabling Support Representatives to proactively identify issues before they become problems. Avid Remote Response Product Brief Contact Us about Avid Remote Response Link to Basic Support Avid Remote Response Product Brief opens PDF Contact Us links to (to be revised internally)

8 Link to Customized Support

9 PS15 Avid Training Services Avid Training Services Classroom, self-paced, and e-learning courses for end users and certified professionals Nobody does it better No one does training better than Avid Training Services. We do it by making lifelong learning, career advancement, certification, and personal development easy and convenient. And as the recognized leader in designing, developing, and delivering the world s most innovative production solutions, your training always combines the cutting edge knowledge, educational excellence, and industry expertise that distinguish the portfolio of Avid Training Services. Training for every level and learning style Avid Training Services award winning courses are designed to match each student s learning style and skill level. So it s easy to find an offering that s right for you. Simply choose your preferred delivery method and you re on the way to making the most of both your talent and technology. Avid Training Services options: Self-paced: Avid Learning Excellerator (ALEX) A NEW next-generation Web-based learning environment where you can access Avid course content 24/7 worldwide. Books/DVDs An affordable way to expand your knowledge for those not interested in formal course work. Instructor-led: Classes Knowledgeable instructors lead courses that match every level of ability, available at Avid sites and Avid Authorized Education Centers (AAECs) around the world. On Site Minimize scheduling hassles and travel expenses by bringing an Avid Trainer to your site for a training blitz. Classes links to new page created internally where courses can be searched by location and/or product On Site links to PS15-1 ALEX links to PS15-2 Books/DVDs links to PS15-3 Certification links to PS15-4 Avid Training Services product brief opens PDF

10 Certification An opportunity for every user, producer, editor, engineer, journalist and workgroup manager to move to the next level and open up greater opportunities. Avid Training Services product brief

11 PS15-1 On-Site On Site Training Choose one or more Avid courses or design your own Explore Avid course offerings links to Avid experts come to you Avid is committed to making training as easy and convenient as possible. When scheduling difficulties or budget restrictions make course attendance impractical, Avid brings a training expert to you. Imagine how your entire operation could benefit from an on site training blitz. Contact us links to Cheryl Panepinto s Choose ours or we ll design one for you Choose from our expansive list of regularly scheduled courses or ask an Avid training specialist to partner with you in designing on site training to meet the specific needs of your people, systems and workflow. Either way, your on site training reflects the same excellence, depth, and cutting edge knowledge the industry has come to expect from Avid Training Services. Explore Avid course offerings Contact us about on site training Link to ALEX Link to Classes Link to Books Link to Certification

12 PS15-2 E-learning/ALEX Intro Avid Learning Excellerator (ALEX) elearning around the clock, around the world Go to ALEX NOW Go to ALEX now links to Free tutorials links to ALEX tutorials index page Convenient, personalized, self-paced learning ALEX lets you finally overcome the three biggest obstacles to training: time, expense, and logistics. ALEX is a personalized portal to all Avid Training Services, offering self-paced, streamlined learning for today s busy professional. No need to tie up a system or buy the software; all you need is a computer with Internet connection. Available 24/7 worldwide, ALEX is a cost-effective, flexible learning environment where modules are organized into short minute downloadable lessons. And because ALEX is Web based, content remains current, incorporating new technologies as they emerge. NOTE: All the text under the subhead Access free tutorials might be better moved to its own Web page to reduce the text on this Web page. NOTE: It would also be helpful if each individual product linked directly to its specific tutorial, bypassing the Index page. Your personalized training partner ALEX combines the strengths of Web technologies like search engines and database-driven content with on-demand instruction. That means you establish a personal learning profile that automatically updates as you advance your learning and career. ALEX houses a complete record of all classroom and self-paced learning you complete. The comprehensive management tools in ALEX test knowledge, track progress, evaluate strengths and weaknesses, and provide continual feedback. ALEX also guides you to focus your training efforts on the modules you need most. Whether you choose a single classroom course or a certification path, ALEX provides access to all Avid Training Services. ALEX product brief opens PDF Content always available With ALEX, you get round-the-clock access to content. That opens up a world of onthe-spot refreshers, continual reinforcement, and a searchable database of course content for immediate problem resolution. In addition, students throughout the digital world experience a consistent learning experience over years of career development. Access free tutorials Through ALEX, you can also access free tutorials developed by the award-winning technical publications group at Avid. Simply click on the Tutorials link to explore basic procedures and tips and techniques for any of the following Avid products: ALEX product brief

13 Link to On site Training Link to Classes Link to Books Link to Certification

14 PS15-3 Books/DVD Books, Documentation, and DVDs An affordable alternative to the classroom DVDs links to e/dvds.asp Affordable alternative to the classroom For those who don t have the time or interest in taking a course, Avid offers selfcontained self-contained materials that pick up where the product tutorials leave off. Documentation and textbooks links to tion/curricula/thirdparty.asp DVDs with inside tips and FAQs Our DVDs are an easy and convenient way to perfect basic skills, learn inside tips and techniques, find answers to frequently asked questions, and get more hands-on practice. Books If you re more of a text person, Avid offers a rich collection of product documentation and third-party books to help perfect your editing skills. Link to On site Training Link to Classes Link to ALEX Link to Certification

15 PS15-4 Certifications Certification Your path to mastery ACSR links to ation/acsr.html In the classroom, on your own, or both If you re ready to move beyond proficiency, you ll want to consider the Avid family of certification programs. Some certifications can be completed on your own, some in Avid classrooms, some require a bit of both. After satisfactorily completing the course work required for any of the certification paths listed below, you ll be able to work in an Avid production environment, in Avid technical support, become an Avid instructor, or apply your expertise to enrich your own career path. Avid Certified User (ACU) Program The ACU program provides an efficient and effective process for self-assessment, self-improvement and self-promotion for all who excel or wish to excel as Avid system editors. No matter what your skill level, this program will demonstrate your proficiency and help communicate your skills to those who need to know. Avid Certified Support Representative (ACSR) Program The ACSR program trains and tests technically qualified professionals to provide state-of-the-art support on Avid Symphony, Avid Media Composer, Avid Xpress, Avid DS, Avid DS HD, and Avid Unity MediaNetwork systems. Avid Certified Instructor (ACI) Program The ACI Program provides training to qualified educators, editors, visual effects artists, graphic designers, and others who can then educate other users of Avid products. Avid Broadcast Certifications Avid Learning Excellerator (ALEX) offers access to a full suite of broadcast-related certifications. These roles-based certifications are designed to meet the diverse needs of news producers, news editors, broadcast technicians, and workgroup managers. Avid Workgroups Certifications Workgroups certification trains managers, administrators, and engineers to meet the particular needs of a workgroup environment. Link to On site Training Link to Classes ACI links to ation/aci.html ACU links to ation/acu.html Avid Broadcast Certifications links to ation/broadcast.html Avid Workgroups Certifications links to a new page

16 Link to ALEX Link to Books

17 PS16 Consulting Services Avid Consulting Services Planning, integration, and operational expertise for highperformance media production Put our expertise and vision to work for you No one knows this industry or understands your workflow better than we do. And, as the industry s leading digital innovator, Avid always keeps one eye on the future. That combination means Avid Consulting Services possesses unparalleled knowledge about: What our products are capable of How our technology can streamline your workflow How to best integrate your systems How future technology will impact your operation It simply makes sense to tap into our expertise. Planning and pre-installation links to PS16-1 Installation and integration links to PS16-2 Operation and maintenance links to PS16-3 Avid Consulting Services brief opens PDF Contact Us links to Pat Murphy s ? Service that s comprehensive and customizable You just tell us what you need and we ll deliver it. Avid Consulting Services will design a customized package to deliver the knowledge you want. And, since we live on the cutting edge, we re always ready to answer your questions and keep you ahead of the curve. Answers available NOW to your toughest questions When you face decisions about scaling, digital media workgroups, IT/layer3 switching, service oriented architecture protocol, legacy systems integration, and isochronous delivery of video, sometimes you have so many questions you don t know where to start. Why not start with Avid Consulting Services? With our vision, knowledge of thousands of configurations, and a comprehensive catalog of best practices, we ll make sure you head in the right direction. Our offerings Ask us to evaluate your current system, recommend enhancements, install equipment, integrate your networks, or maintain your systems. Avid Consulting Services provides help with: Planning and pre-installation Installation and integration Operation and maintenance

18 Avid Consulting Services product brief Contact Us about Avid Consulting Services

19 PS16-1 Planning and Preinstallation Planning and Pre-Installation Avid Consulting Services helps you maximize every dollar Contact Us links to Pat Murphy s e- mail? Among the planning and pre-installation services Avid offers: Design: understanding your current workflow and requirements and developing a multi-vendor solution, including detailed CAD drawings for implementation. Workflow: evaluating open, multi-vendor environments to identify where and how efficiencies can be maximized. Network: analyzing shared storage, network infrastructure, and how to maximize security to enable open storage configurations that better protect your assets. Next-generation: combining an assessment of your current solutions with knowledge of future technology to develop a 3-5 year plan for your enterprise. Staging: Verifying performance of your new equipment at the factory, by staging your specific network and workflow components. Contact Us about Avid Consulting Services Link to Installation and Integration Link to Operation and Maintenance

20 PS16-2 Installation and Integration Installation and Integration Avid Consulting Services unleashes the potential of each product Contact Us links to Pat Murphy s ? Among the installation and integration services Avid offers: Installation: setting up, integrating, and testing new equipment while minimizing disruption to mission critical operations. Project management: managing all aspects of your new technology installation and ensuring a smooth transition throughout your enterprise. Facility Integration: preparing a new or existing technical environment for a multi-vendor technology installation with maximum efficiency and minimum disruption. Change management: analyzing how planned technology upgrades and installations will impact people and resources with streamlined upgrades from one location to multiple sites so that mission critical operations are never compromised. Go-to-air: onsite testing and support of new systems as they go live to guarantee immediate resolution of any issue. Contact Us about Avid Consulting Services Link to Planning and Pre-Installation Link to Operation and Maintenance

21 PS16-3 Operation and Maintenance Operation and Maintenance Avid Consulting Services keeps you at the top of your game Contact Us links to Pat Murphy s ? Among the operation and maintenance services Avid offers: Operational management: on-site management of your day-to-day processes and systems to maximize efficiency, minimize risk, and maintain cutting edge technology leadership. Special Events: on-site software and hardware support during coverage of high-profile special events to provide quick resolution of issues and ensure you get to air. Periodic performance analysis: proactively and regularly checking multi-site processes, people, and equipment from a single location to identify potential system issues before they can interfere with operational performance. Data archiving: creating off-site redundancy to protect your digital assets from a single point of failure. Disaster Recovery: identifying and defining the equipment, process, and time required for seamless disaster recovery. Media Conversion: assisting you in converting and migrating older media to newer formats. Contact Us about Avid Consulting Services Link to Planning and Pre-Installation Link to Installation and Integration

22 SP02 Support Avid Support Services Web-based, on site, and telephone support from certified media technology experts Choose the kind of support you want Avid understands that you re the best judge of what kind of help you need. That s why we let you choose the level of support you want. Basic Support Basic Support links to PS14-1 Customized Support links to PS14-2 Avid Remote Response links to PS14-3 Contact Us (to be revised internally) Customized Support Avid Remote Response (NEW) A total systems approach Support packages tied to individual products can serve a purpose, but today s technological complexities often demand a more flexible total systems approach. That s why Avid now offers a visionary new model for customer service. Avid Support Services can address all aspects of your systems and workflow. Support based on expertise No one knows how to leverage your Avid systems better than we do. Our expertise spans all products and platforms, asset management options, and file sharing technologies. The worldwide Avid Support Services network means your support comes from trained and certified experts, available in any country, in a language you understand. Need help right now? Knowledge Base links to Documentation links to browse.asp?productid=0&topicid=3 02&browse= (Is this the correct link?) Downloads links to browse.asp?productid=0&topicid=4 05&browse= (Is this the correct link?) Product Registration links to Avid Support Services opens PDF Knowledge Base Documentation Downloads Product Registration Avid Support Services product brief