START-UP. services DATACARD SM GLOBAL SERVICES. Prepare to streamline installation and optimize results

Transcription

1 START-UP services DATACARD SM GLOBAL SERVICES Prepare to streamline installation and optimize results

2 WHY START-UP SERVICES MATTER Start-up services enable fast, efficient production when your organization implements new technology for card issuance, print finishing, passport issuance, card delivery or desktop card issuance. Timely, error-free installation Minimal interruption to ongoing operations Operators trained how to maximize productivity Initial software configuration and setups complete Network configuration verified Customer trained to perform basic troubleshooting Lower start-up costs More efficient output

3 PLANNING SERVICES MIGRATION SERVICES y x WHAT ARE START-UP SERVICES? Start-up services help our customers reach maximum productivity quickly after investing in a Datacard solution. Start-up services usually include installation and training, and may also include custom integration, project management and network configuration. Installation refers to the pre-work we do to make your site ready for installation, as well as the physical process of unpacking, powering up and testing the system. It also includes basic operator training. In addition, we offer additional training services for specific systems. All of these activities are performed by seasoned Datacard experts. START-UP SERVICES WARRANTY Ultimately, start-up services enable you to get new systems up and running at full capacity on a faster schedule. We have installed these systems in many different environments, so we understand what needs to happen in order for your staff to maintain high throughput and deliver outstanding results. START-UP SERVICES SNAPSHOT Installation - Site preparation - Unpacking and setup - Test equipment, network connections and setups - Basic operator training Training - Operator certification training - System administrator training - Maintenance training - Customized training Additional Services - Custom integration - Project management - Network configuration SUPPORT SERVICES

4 WHAT ARE INSTALLATION SERVICES? CRITICAL ADVANTAGES Achieve peak productivity faster Maintain successful operation over time Avoid common errors Produce output more efficiently Mitigate risks of launching a new platform Minimize interruption When you leverage the expertise of Datacard technical specialists to install your new products, the typical outcome is a faster, smoother process that minimizes the interruption to current operations. Of course, every situation may require different services, so options are available for each unique installation. In general, standard installation includes the physical setup of the system and end-to-end testing to make sure it is functioning correctly. Our team integrates the system into your operating environment and performs basic network and database connections, establishes initial user rights and permissions, and verifies that the system is processing production data accurately. Installation may also include a site preparation review, analysis of production applications, project planning, verification and installation of software, initial configuration and setup of software, and basic operator training, during which operators learn to operate modules, replace supplies, detect errors and troubleshoot common issues.

5 WHAT ARE TRAINING SERVICES? We provide four types of training to make sure your operators, administrators and maintenance engineers have the tools, skills and knowledge to manage new systems effectively, make adjustments to increase productivity and produce high-quality output with consistency and repeatability. Operator certification training. This is a detailed, intense training session, during which operators learn how to optimize system performance and achieve maximum utilization of the new equipment in the shortest period of time. System administrator training. These sessions give system administrators, shift supervisors and lead operators the tools and knowledge to produce output (cards, passports, finished packages) efficiently. Training focuses primarily on correct handling of data files and job setups. Maintenance training. Designed for the technicians who work on your equipment, these sessions focus on error recovery, scheduled maintenance and mechanical repair. TRAINING SNAPSHOT Datacard delivers an average of 150 courses per year resulting in more than 650 students trained On average, more than 100 students per year are trained through Web courses Datacard offers regularly scheduled training courses at our facilities, and we can also deliver training at your site Training available for virtually all Datacard products for card issuance, passport issuance, card delivery, print finishing and desktop card issuance Flexible options help ensure your team can be trained quickly and comprehensively. Customized training. We can create a custom package of training services for virtually any requirement.

6 WHAT ELSE DOES START-UP INVOLVE? Custom integration. For unique customer requirements, we offer a range of customized integration services, including: - Software development - Hardware customization - Database design - Server configuration and networking - System(s) integration - Smart card application development To help integrate our systems with third-party equipment, we can also provide system architecture design, documentation, technical project management, staging and testing, as well as services that simplify the transition to multi-application smart cards. Project management. Managing the logistics of a large-scale, multi-site installation can be a serious challenge. We offer project management support to help you plan and coordinate installation, training and employee communications. We have significant experience implementing large national ID programs, driver s license programs, and secure ID programs for corporations and universities. Network configuration. This includes the IT tasks necessary to integrate new Datacard systems with your current network environment, software or systems from other manufacturers.

7 START-UP SERVICES TIMELINE Custom integration (if required) Project management (if required) Site preparation Product unpacking and setup Verification and installation of hardware and software 6. Initial configuration and setups for hardware and software Integration of solution in operating environment Complete end-to-end testing of the solution Basic training for your staff Review operational procedures Complete successful installation

8 GET STARTED TODAY Start-up services enable your organization to select new products with confidence, knowing that every aspect of installation and training will be handled by dedicated professionals with years of hands-on experience and unparalleled technical expertise. Let us show you how our services can help you attain maximum productivity faster and more cost-effectively. Corporate Headquarters Bren Road West Minnetonka, MN FAX Datacard is a trademark, registered trademark and/or service mark of DataCard Corporation in the United States and other countries DataCard Corporation. All rights reserved. Specifications subject to change without notice. Printed in U.S.A. WS7-1203