Capabilities Statement. Interstate Relocation Services, Inc.

Transcription

1 Capabilities Statement

2 EXECUTIVE SUMMARY The Interstate Family of Companies encompasses a worldwide group of relocation management solutions serving government, corporate, and individual clients. Interstate is an $84 million enterprise consisting of over 1,500 global service partners. Since 1943, our commitment to innovation, methods, and training has resulted in our ability to meet the unique needs of each customer, and has earned the company a reputation of trust, expertise, and value. We develop individualized relocation programs that result in successful long-term employee retention through our responsive, resourceful and adaptable service philosophy. Our offerings include: policy consultation and development; expense management and regulatory compliance; move management; and destination and departure services, including home sale assistance, global assignment services, and consulting. Our portfolio includes emerging growth to Fortune 500 organizations, as well as Federal, Civilian, and DoD agencies. CORE CAPABILITIES INTERSTATE RELOCATION SERVICES, INC Rolling Road Springfield, Virginia (f) Relocation@invan.com Recruitment Support Policy Development Ongoing Relocation Consultation Departure Services Home Marketing & Sale Services Move Management Services Property Management Travel Assistance Concierge Services Destination Services Home-Finding Assistance Mortgage Counseling Temporary Housing Services Rental Assistance Family Transition Assistance Cost of Living Analysis Office Moving Services Pre-Move Planning Relocation Plan Designing Packaging Materials Packing/Crating Loading/Unloading, Delivery & Setup Expense Management Expense Audit & Tracking Year End Gross Up Payment Processing Global Assignment Services Visa & Immigration Community Orientation Temporary Housing Settling In Services Cultural Orientation/Integration Packing & Storage Home-Finding Assistance CLIENT BENEFITS Single Source Full Service Relocation Solutions Customized Policy Solutions Advanced Technologies Financial Strength & Stability Tailored Cost Containment Strategies Personalized Customer-Centric Service Delivery

3 INDUSTRIES SERVED Aerospace Construction Cyber Security Education Energy Engineering Federal and State Government Government Contracting Healthcare Intelligence Legal Manufacturing Real Estate Retail Technology Telecommunications Trade Groups and Associations Utilities INDUSTRY CREDENTIALS Certifications & Licenses ISO 9001:2008, Certificate No. FS Customs Trade Partnership Against Terrorism SmartWay Partner Recognitions & Awards National Capital Business Ethics Award Indy Award for Innovation 11-Time Recipient, NDTA Quality Award for Exceptional Service to the U.S. DoD 4-Time Recipient, Inc. 500/5000 s Fastest-Growing Private Companies in America SmartCEO100 Best-Run Company U.S. Immigration and Customs Enforcement - IMAGE SmartCEO Circle of Excellence & Future 50 Award One of GSA s Highest Average Customer Service Index Scores Affiliations Worldwide Employee Relocation Council American Moving & Storage Association Society of Human Resource Management National Association of REALTORS DUNS Number CAGE Code 09RX2 Schedules 48 Transportation, Delivery and Relocation Solutions GS-33F-0003N SIN 653-1, 4, 5, 7, 8 CHAMP Centralized Household Goods Traffic Management Program SCAC - INIC A F F ILIA T E O F 9001:2008 Certificate #55661

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5 Corporate Relocation Services Policy Development An internal relocation policy is essential for the effective management of employee relocations. Interstate Relocation Services will help you develop a thorough policy to serve as a framework for relocation planning, reduction of relocation expenses, and improved communication between the company and relocating employees. We can also assist with the development of individualized policies that address: eligibility; new staff; existing employees and senior management; levels of support per position; covered expenses; comprehensive departure and destination services; and cost benchmarking. Expense Management Interstate meticulously manages and tracks relocation expenses so employees can focus on their personal and professional responsibilities. Our comprehensive expense management services include more than just expense tracking and vendor payment. We manage invoices, provide a breakdown of services, provide pre-payment audits, disburse funds and provide relocation expenses for all taxing authorities to ensure complete compliance. Home Sale Services If your relocation policy offers a guaranteed purchase or a buyer value option, Interstate will manage the sale of the home from listing preparation to closing. Our services include: ordering home inspections, appraisals and market analyses; requesting listing presentations; listing agent selection assistance; overseeing development of marketing strategies; updating and maintaining property reviews; and preparing status reports. Property Management In cases where an employee prefers not to sell, but to rent their home, the Interstate Relocation Counselor will manage the entire rental process. Once a renter has been secured, our team will continue to provide seamless management of all aspects of the property. Specifically, we will establish rental value, market the property for lease, perform screening of tenants, execute the lease, collect rent and provide monthly accounting and disbursement to the owner. Home-Finding and Destination Orientation Finding a new home can be an emotional and exhausting experience. Interstate helps relocating employees find the home of their choice in their new area. After an initial consultation with the employee, Interstate develops a homefinding strategy based upon the employee s financial capabilities and specific housing needs and preferences. This information is then relayed to a hand-picked representative from our real estate broker network. We arrange to have destination area orientation materials sent to the employee, and we schedule and oversee house-hunting trips to ensure all activities meet the needs and preferences of the employee. In addition, we can coordinate the home closing. Temporary Housing For employees who require temporary housing in their new location, Interstate will leverage our global provider network to locate the ideal housing solution for your relocating employees and their families. Our customized temporary housing assistance program includes a review and explanation of company housing policy and allowances, assessment of housing needs, price negotiation, coordination of lease preparation, and check in. Move Management The success of a household goods move can set the tone of the entire relocation. Interstate s global move management solution offers a centralized point of accountability and management utilizing the world s most recognized moving companies. Our move management model is designed to deliver simplified program administration, reduced costs, and an improved relocation experience for your transferring employees. Our commitment to excellence ensures a seamless, stress-free experience. Global Assignment Services Whether around the corner or around the world, Interstate s Relocation Counselors apply the same level of quality customer care to every relocation. We expertly assess the needs of a company and its employees. As a full service provider, we manage all of the relocation components of an international transfer, including VISA/immigration assistance, predeparture, cultural awareness training, and in-country services. Family Transition Services Interstate offers a myriad of services to assist not only your relocating employee, but any family members affected by the relocation. Our job search assistance programs include: resume writing; networking; introductions to job placement services; and home-based business assistance programs. Our family transition programs include support for repatriating employees and their families and community research on local schools, day care providers, and other community resources.

6 Client Profiles SRA International, Inc. Project Length: Present Client: SRA International, Inc. is dedicated to solving complex problems of global significance for clients in national security. SRA provides technical tools and expertise to its clients in the areas of national security, intelligence, civil government, global health, air traffic management and aviation. As a premier service provider for SRA since 1999, Interstate Relocation Services assists in relocation accommodations for SRA s employees and new hires. Interstate manages domestic and international shipment and storage of household goods, home marketing assistance, temporary housing, home purchase, rentals and move related travels. Mortgage counseling, expense management, and international destination services are also provided. Interstate creates custom relocation solutions to best meet each employee s needs. Interstate dedicates total management solutions to each SRA group move, such as our boots on the ground in-country project management an example of the attention to detail we provide to every client. National Rural Electric Cooperative Association Project Length: Present Client: National Rural Electric Cooperative Association (NRECA) is the national service organization representing over 900 rural electric cooperatives and public power districts providing retail electric service to more than 42 million consumers throughout the United States. Since 2001, NRECA has entrusted Interstate with providing comprehensive relocation solutions for its employees and executives alike, which include home sale and move management, as well as destination services and policy development. Most recently, Interstate worked closely with NRECA to develop program solutions to meet the changing needs of the organization s relocating population. Squire Sanders Project Length: Present Client: Squire Sanders has been a premiere provider of quality legal services for more than a century, with 39 offices located in 19 countries on five continents. Squire Sanders lawyers have been listed as leaders in banking and finance, competition, corporate, dispute resolution, employment, energy and natural resources, and international trade matters. Since 2001, Interstate has supported Squire Sanders in its ongoing rotation of attorneys around the world. Interstate expertly employs flexible policy solutions to meet the unique needs of the firm s elite professionals. From departure to destination, Interstate s cutting-edge relocation services ensure a smooth transition for the firm s employees whether relocating to another state or another country. 434-CORP 4/14

7 Government Relocation Services Schedule 48 - Transportation, Delivery & Relocation Services GS-33F-0003N SIN 653-1, 4, 5, 7, 8 Relocation Services Package SIN Additional Services SIN Agency Customization Services SIN Move Management Services SIN CHAMP or Commercial Office Moving Services SIN Home Sale Services Home Marketing Assistance Destination Area Services Mortgage Counseling Cost of Living Analysis Closing Assistance Expense Management Entitlement Counseling Group Move Assistance Buyer Value Option Special Property Services Entitlement Counseling Carrier Selection Preparation of Bills of Lading Shipment Booking Pre-Move Planning Relocation Plan Designing Providing Packaging Materials Spousal Counseling Customized Management Reporting International Move Assistance Property Management Training Customized Management Reporting Close Only Services Service Performance Audits Pre-Payment Audit Claims Preparation Assistance On-Site Quality Control Packing/Crating Loading/Unloading, Delivery & Setup CHAMP - Centralized Household Goods Traffic Management Program Move Classifications SCAC - INIC Interstate International, Inc. Household Goods (Move Management & General Transportation) Freight Privately Owned Vehicle Mobile Home Boat One-Time Only Office Move

8 Client Profiles USDA Natural Resources Conservation Service Project Length: Present Client: USDA Natural Resources Conservation Service (NRCS) was originally established by Congress in 1935 as the Soil Conservation Service (SCS). NRCS has expanded to become a conservation leader for all natural resources, ensuring private lands are conserved, restored, and more resilient to environmental challenges, like climate change. Seventy percent of the land in the United States is privately owned, making stewardship by private landowners absolutely critical to the health of our Nation s environment. NRCS works with landowners through conservation planning and assistance designed to benefit the soil, water, air, plants, and animals that result in productive lands and healthy ecosystems. Since 2002, NRCS has entrusted Interstate Relocation Services, which is ranked in the top tier of GSA providers, with their relocation needs. As a proven contractor for NRCS, Interstate administers a full suite of services through a single source contact. This point person expertly resolves any issues that may arise during the moving process, and provides support in establishing move dates and arranging on-site pre-move surveys, packing, loading and delivery of household goods, while ensuring services adhere to agency budget requirements. Indian Health Services: Federal Government Agency Project Length: Present Client: Indian Health Services (IHS) arranges healthcare and non-medical support programs to Native American Indians and Eskimos. Programs include preservation of environmental health, tribal assistance, grants, employment support and education. IHS works in large regions within the West, Midwest, and Southwest. IHS utilizes Interstate Relocation Services move management and home sale services. Move management includes pre-move preparation, assistance in unique handling, pickup and delivery of household goods, and a primary point of contact. Home sale services offer employees a guaranteed purchase or buyer value option program that provides counseling, inspections, appraisals and market analysis of the departure home. Interstate manages the entire home sale process through closing. Interstate excels at agent evaluation and carrier distribution, taking pride in its selection of transportation carriers. Interstate selects service providers for IHS based on carrier monitored performance, captured scores and overall ranking of carrier partners. USDA Agricultural Research Service Project Length: Present Client: USDA Agricultural Research Service conducts research to develop and transfer solutions to agricultural problems of high national priority, assess the nutritional needs of Americans and provide economic opportunities for rural citizens, communities, and society as a whole. Through their science partnerships with businesses and other federal agencies, ARS is able to move research discoveries to the marketplace, sustain a competitive agricultural economy and preserve and enhance the environment. ARS is the principal in-house research agency of the United States Department of Agriculture (USDA). Interstate Relocation Services has worked with ARS since 2002, providing expert domestic and international transportation management services. Interstate s team is highly trained and well versed on all governing transportation bylaws (FTR, HTOS and RFO) issued by the General Services Administration (GSA). Through our partnership with ARS, Interstate offers the financial strength, stability, and security of a seventy-year-old, privately held company, combined with the agility and personalized service of a smaller organization. Interstate takes pride in looking beyond standard solutions to provide consistent entitlement interpretation and administration, superior supplier management systems, and tighter cost control. 434-CORP R4/14