THE COMCAST BUSINESS VOICEEDGE MOBILE APP A REFERENCE GUIDE

Transcription

1 THE COMCAST BUSINESS VOICEEDGE MOBILE APP A REFERENCE GUIDE

2 Table of Contents Requirements How to download from Apple App Store or Google Play User Login Main Screen... 4 First Time Login - Setup First Time Login - Tutorial Voic Voic Greetings Be Anywhere Keypad Dialing Contacts... 9 Recents Do Not Disturb Alert Messages Move Call Transfer Call Settings Help TABLE OF CONTENTS 2

3 Requirements: VoiceEdge Unified Communications Account. Note, you will need your login credentials. Apple - Phone Models: 5c, 5s, 5, 4s, 4, 3Gs - iphone ios: 6, 7 Andriod - Versions: 2.3.x, 4.0.x, 4.1.x, 4.2.x - Screen Sizes: Normal, Large How to download from the Apple App Store or Google Play The Business VoiceEdge Mobile App integrates the Business VoiceEdge phone with either your iphone or your Android phone. You must have a Business VoiceEdge Unified Communication seat to use the application. To download the application, follow these steps: 1. From your phone, visit either the Apple App Store or the Google Play store. 2. Search for VoiceEdge. 3. The application is free, click install. Once installed, click on the application, and follow the login instructions below. User Login: 1. Enter your VoiceEdge user login name. 2. Enter your VoiceEdge user login password. 3. Select Keep me logged in to auto login on subsequent uses. 4. Press Login button. *VoiceEdge User Login/password is the same as your Business VoiceEdge portal and Telephony Toolbar login. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 3

4 Main Screen The main screen allows quick access to the following features: 1. Voic 2. Manage Be Anywhere devices 3. Keypad for dialing 4. Contacts directory 5. Recent Calls 6. Move Call 7. Transfer Call 8. Settings management 9. Do Not Disturb 10. Help 11. Logout First Time Login - Setup After logging in the first time, you will be asked to enter the details for your device for future use. 1. Enter a name for your device, e.g. iphone. 2. Enter in the phone number of device. 3. Hit Save. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 4

5 4. You may add additional phones to use or start using the mobile app, such as your home number or your cell number. First Time Login Tutorial After you set up the phone, you ll be guided through how use the mobile app to place and move calls. Methods to Place a Call Connecting a Placed Call BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 5

6 Move Call Screen Voic The voic section allows you to listen to new voic and manage greetings. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 6

7 On the main screen press the arrow to listen. Swiping the blue icon from left to right allows a user to select one of the following options: Phone icon to dial contact. Information contact to see caller information and add to contacts. Envelope to send message as attachment. Garbage can to delete. Voic Greetings Selecting Greetings on the voic page allows you to select and change no answer and busy greetings. Busy greetings are used when you are on a call or have turned on do not disturb. To record a new greeting or re-record, press the pencil icon next to the greeting you wish to change. Blue boxes denote that recording was done previously and user can select the option, whereas black boxes require user to record greeting prior to selection. Greeting name/description can be updated for up to three alternate messages after the recording is completed and saved. Greetings must not exceed one minute fifteen seconds when recorded through the Mobile App. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 7

8 1. Press the red button to record the greeting. 2. After recording, press arrow to review. 3. Press save to upload greeting. *Note, you can only change a greeting name while recording a new greeting. Be Anywhere Be Anywhere allows you to select the devices that will ring when you are receiving an inbound call. A device is activated when highlighted. You can also enable and disable Do Not Disturb here. To add another device, go to settings and click Edit Phones. Similar to the Business VoiceEdge portal, only one number can be associated to Be Anywhere in the group and if same number is being associated to different users as Be Anywhere then user will see an error message. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 8

9 Keypad Dialing Use the keypad to dial an extension or full phone number, as you typically would. Press the call button when you are ready to dial. Contacts Contacts allows you to search your phone contacts, VoiceEdge directory and your personal directory which you can add contacts to on the VoiceEdge portal at business.comcast.com/bveportal. Use your finger to scroll or press the phone button to dial a contact. Swap the blue icon from left to right to see information or add to contacts. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 9

10 Recents Press on the recents button to see your call log which includes the last 25 calls. You may select to see all calls or just the missed calls. Use your finger to scroll or press the phone button to dial a contact. Swap the blue icon from left to right to see information or add to your phone s contacts. Do Not Disturb The Do Not Disturb button is on the main screen. To activate press the button. When highlighted Do Not Disturb is on. Do Not Disturb settings are also available in Be Anywhere settings. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 10

11 Alert Messages The VoiceEdge app displays Alert Messages if one of the following features is enabled in the Business VoiceEdge portal or by using star (*) codes from the associated desk phone. Call Forward Always Remote Office Sequential Ring Do Not Disturb These features can conflict with receiving calls even if thebe Anywhere number is set correctly. You may chose to ignore the warning message and continue to use the app or select reset to turn off features as mentioned in Reset All selection below. Move Call Move call will allow you to move a call between your desk phone and any of your be anywhere devices without the person on the line ever knowing you switched phones. 1. Press Move call when you have an active VoiceEdge call 2. Swipe the active call to one of your Be Anywhere lines or your desk phone 3. Answer the phone you selected and your call is now on the new phone. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 11

12 Transfer Call The BVE Mobile App Transfer Call functionality will allow the mobile app user to transfer active calls to other numbers, either entered using the Key Pad or selected from Contacts or Recents. If you are on an active/current call, the app will display the following transfer options: Contacts Keypad Recent Transferring a call using Contacts: 1. Select Contacts. The menu will display allowing you to select a contact from the Company, Personal and iphone menus. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 12

13 2. Click on the phone icon next to the desired contact to initiate the call transfer. Transferring a call using Keypad: 1. Select Keypad. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 13

14 2. Enter a valid number and click Transfer. Transferring a call using Recents: 1. Select Recent. The menu will display allowing you to select from the All or Missed recent calls. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 14

15 2. Click the phone icon next to the desired recent call to transfer your active call to that number. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 15

16 Settings The settings section allows you to: 1. Edit your Be Anywhere devices 2. Select mobile phone to make calls 3. Change highlight colors on the application 4. Reset All 5. View Privacy Policy and Terms and Conditions Reset All will turn off all the forwarding options that can interfere with the ability to receive calls. These include: Automatic Hold/ Retrieve, Call Forward, Always, Call Forward No Answer, Call Forward Not Reachable,Call Forwarding Selective, Do not Disturb, Selective Call Acceptance, Selective Call Rejection, Sequential Ring, Simultaneous Ring, Commpilot Express set to none, Remote Office (note, some of these features may not be assigned to your service). Help The help section will provide you with help on how to use the different features as well as the ability to view the tutorial or submit feedback and suggestions to the app developers. For more VoiceEdge training resources, please visit business.comcast.com/getstarted. BUSINESS VOICEEDGE MOBILE APP REFERENCE GUIDE 16