REINVENTING COMMUNICATIONS. User s Guide !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! User s Guide

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4 Accessing the Nuvio Web Portal Go to to access the Nuvio Web Portal. You will need a Username and Password issued by either your organization s administration or Nuvio to have access. 9

5 NAVIGATING THE PORTAL Below is a diagram that displays the two levels of navigation when initially logged into the portal. Level 1 Navigation At the top of the page you will find the first level of page navigation. Links located here are for general topics and categories. Level 2 Navigation Across the banner of the page you will find the 2 nd navigation level. This area contains category specific links. :

6 Home Page When you log into your npbx Portal, the user Dashboard will be displayed. This is the Home Page tab. The dashboard contains information and interface with the most frequently used functions such as call treatments, voic , call recordings, and call records. <

7 My Phone The My Phone area is where you change your active call treatment. To make changes, select the call treatment you would like to edit in the Edit Treatment drop-down box and make your selection. When you are finished making changes, click the Update button on the lower left. To set a call treatment as active, select the treatment from the Edit Treatment drop-down box and click the Make Active button on the lower right. This will change the Active Treatment field to display the currently selected treatment. >

8 Ring Desk This treatment will ring your desk phone (or the primary device) listed on your account. You can set the length of time the phone will ring before going to voic . Forward This treatment forwards incoming calls to a specified number or extension. The Go to Voic selection will have the call end at your voic box ( Yes ) or to have the call terminate at the forwarded number. A

9 Voic This treatment will direct all incoming calls straight to your voic box. Your desk phone will not ring with this setting. Follow Me This option allows you to have a series of numbers that will ring when a call comes to your extension. You can select Ring All Numbers to have simultaneous ringing. The Go to Voic selection will have the call end at your voic box ( Yes ) or to have the call terminate at the forwarded number. Additionally, if you would like your desk phone included for this function, you will need to list your desk phone s extension in the list of numbers to be called. B

10 Time of Day This treatment will route incoming calls based on a schedule of treatments determined in the Time of Day settings. To configure these settings click the Configure Time of Day \ settings link. To configure Time of Day Settings, select a starting day, start time, end time, and a call treatment from the drop-down boxes. Once you have the schedule entered, click Add Treatment and the schedule will be added to the calendar. Specific treatments are color-coded based on the legend located in the lower left corner. To delete a call schedule, simply click the corresponding schedule on the calendar and you will be prompted to delete the schedule. "F

11 Voic The Voic area on the Dashboard contains information on recent messages in your inbox. To listen to a voic simply click the down arrow in the Actions field. A window will open where you can listen, pause, and rewind the message. To delete a voic from your inbox, click the red-circled link next to the corresponding message. Call History The Call History log displays the most recent incoming and outgoing calls logged to your system. Information displayed is the caller s number or extension, the date/time, type of call, and the duration. ""

12 Caller ID/Device The Caller ID(CID)/Device section of the dashboard displays information on the system that you are currently logged into on the portal. This area displays the extension CID, external voic , the time zone, and the Click To Call feature. Settings This tab is located at the top of the home page and contains basic settings for your system. Anonymous Call Rejection This setting allows you to change the systems response to incoming anonymous calls. The options are Send to Voic , Play Notification Stating the User s Call was Rejected, or Send a Busy Signal. Attach Voic Notification This setting allows you to have the system attach the actual voic message to notification (the file type is determined in the File Type setting). If this is set to Do Not Attach, you will receive a voic notification in your , but there will not be an attached message. "#

13 Send s If I Get a Voic This setting allows you to designate whether you want notifications if you receive a voic . Keep the On the System After ing the Notification This setting allows you to select whether or not to keep the voic on your phone system after it has already been ed (if so selected above). Send My Notifications To: This setting allows you to change the address that voic notifications are sent to. "3

14 Change Voic PIN This allows you to change the voic PIN for access to voic s over your desk phone or other device. Change Login Password This allows you to change the login password for the Portal. Click to Dial Function In your call history, the blue telephone numbers are hyper links so that you can click them to dial. Once clicked, your desk phone will ring and you will need to pick it up for it to call your designated party. "9

15 Contacts The contacts tab is located at the top of the Home Page and allows you to enter contacts for either personal or business use. Contacts entered in this area can be automatically updated on your phone s directory for ease of use. Add a New Contact To add a new contact, click the Add Contact button. This will open a window where you can add the details for the contact. From this window you can enter the first and last name of the contact, along with their address. If you select YES in the Directory option, this contact will automatically be uploaded to your phone s directory. Once you have the contact in your system, you will see their name on the Contacts page. Click the blue arrow on the left side of the contact s name to expand the details of that contact. From here you can add phone numbers and addresses for each contact. To add a phone number, click the Add link to the right of the phone number section in the contact details. ":

16 When the Add link is clicked next to Phone Numbers a window will come up asking for the Phone Name and the Phone Number. The Phone Name is the type of number you are entering (e.g. cell phone, home phone, etc.) and the phone number can be added directly next. To add an address for the contact, click the Add link next to Addresses in the contact details. A window will come up (see below) for the address of the contact and there the information can be filled in. After contacts have been added, you can edit or delete them using the Edit and Delete links located to the right of the contact name. "<

17 Appendix A npbx Star Code Reference ">

18 Appendix B Voic Guide Accessing your Voic from your phone You can access your Voic two different ways from a phone. Press the Messages button, enter your PIN, and press #. (Note: Some phones may not have this feature. OR Dial *123*, enter your PIN, and press #. Voic Menu Press 1: Listen to New Messages Press 2: Listen to Saved Messages Press 1: Listen to the Recording Press 2: Save the Recording Press 5: Return the Call Now Press 7: Delete the Recording Press 8: Forward the Message Press 5: Advanced Options. Press 1: Record a Greeting Press 2: Choose a Greeting Press 3: Record your Name Press 6: Change Password Press 0: Main Menu Press #: Exit User Options Menu Press 1: Modify Greetings & Name Announcements Press 2: Modify PIN Press 3: Modify Message Playback Options Press 4: Modify Notification Options Press *: Return to Main Menu "A

19 Support Contacts Phones/Fax Toll Free: Local: Fax: Support: Marketing: General Inquiries: Websites Corporate: Portal: FAQ s: Support: Copyright 2010 Nuvio Corporation. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of the copyright owner. The product names used in this document are for identification purposes only. All trademarks and registered trademarks are the property of their respective owners. "B

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