South West Commissioning Support Human Resources Brochure

Transcription

1 South West Commissioning Support Human Resources Brochure Summary Brochure November 2014

2 What our customers say...the HR team quickly demonstrated that they had a grip on the details of the project. This was a considerable achievement given the complexity of the programme and the Board felt assured that the HR team were well sighted on the details that were crucially important to this programme and the HR issues involved. Overall the transition programme was a huge success... Stephen Harrison ex-chair of the Bristol, North Somerset and South Gloucestershire (BNSSG) PCT cluster The SW CSU HR team have been very supportive and professional as we have established ourselves as a CCG. Some of the highlights are: a full set of HR policies which are up-to-date and have manageable and supportive processes for a smaller organisation a new appraisal system based on the behaviours we expect from staff that has been well received by staff. Jeanette George Chief Operating Officer North Somerset Clinical Commissioning Group Customer Relations Thank you for recommending that we use the SWCSU HR department to place our clinical vacancies on the NHS jobs website over the last few months. We have now used this service on three occasions and found the staff we have talked to very helpful and professional. It has certainly taken some of the stress out of the recruitment process to have an HR professional manage this stage of it. I would certainly recommend your service to other primary care providers. Steven Edwards Practice Manager Long Ashton Surgery

3 Introduction NHS South West Commissioning Support (SWCS), established in 2013, provides a wide range of commissioning support services to a number of clinical commissioning groups (CCGs) across the South West region. SWCS currently serves seven CCGs who cover a population of almost 2.5 million patients. SWCS has offices in Bristol, Bridgwater, Clevedon and Yeovil and employs circa 330 staff. We believe that people are the key to the success of any organisation and that effective HR and Workforce solutions create a highly motivated, competent and committed work force. To get the most out of your business and maximise the potential of your workforce we can help you: Position your organisation as an employer of choice in the local labour market Maintain effective working relations with employees through excellent employee engagement Attract and retain talent, and nurture that talent to ensure the future success of the organisation. The SWCS HR team is made up of qualified CIPD HR practitioners with a wealth of experience in the health sector. Many of our HR practitioners are MCIPD qualified. As an HR team we have managed complex organisational change programmes, TUPE transfers and a variety of employee relations issues. We managed the HR transition process from the abolition of primary care trusts to the new receiver organisations (Commissioning Support, Clinical Commissioning Groups) in the South West region. We currently provide a comprehensive, best practice HR service to both North Somerset and Bristol CCGs.We can provide a range of HR services tailored to your organisation s needs. Our aim: to be recognised in the South West for excellence in HR

4 Recruitment and Payroll We can help you ensure that you have the right people in the right place at the right time. We are able to provide a bespoke recruitment and selection process tailored to your needs utilising the NHS Jobs platform. Our recruitment processes work in line with NHS Employment Check standards. In terms of equality we Recruitment ensure that any potential bias is removed in order to ensure that appropriate talent is not blocked from entering your organisation. We also provide an administrative service to support payroll, if you have contracted a payroll provider to run your payroll we can support you by providing an administrative link between your organisation and your payroll provider by accurately undertake your payroll inputting, acting as a liaison between your provider and your employees and managers. We can also provide advice and guidance in relation to the more complex payroll queries. Payroll

5 Advice and Guidance Inevitably organisations will need to flex and change in order to meet the demands of their operating environment, this can often lead to stresses and strains on working relationships which impacts ultimately on the employee relations climate and organisational performance. We can help you manage these difficult situations and conversations by providing best practice advice in relation to change management, disciplinary, grievance, sickness absence and performance management, taking account of employment legislation and risk. We can help you to review and develop your HR policy framework and can provide you with access to HR policy and contract templates via our HR portal. We also have extensive experience of operating within unionised environments and have direct contact with many of the Unions Regional Officers (MiP, Unison, RCN). There is plenty of evidence that supports the view that a happy workforce is more productive. Let us help you to achieve an excellent employee relations climate within your organisation. Advice and Guidelines

6 Learning and Development We are able to provide advice and guidance in relation to your training and development needs. We can design, deliver and support a range of learning and development interventions covering the complete training cycle from analysis of training needs through to the evaluation of training interventions. Learning and development interventions will help you to build competitive advantage through the development of workforce knowledge and skills and can help position your organisation as an employer of choice. Learning and Development

7 Delivery Packages We have three types of service packages available to organisations in order to meet your HR requirements: 1 Service Level Agreements We can provide a comprehensive HR service via an SLA in order to help you to achieve your HR and business objectives. We currently provide this type of service to Bristol and North Somerset Clinical Commissioning Groups 2 Delivery of be-spoke/ad hoc HR Projects & Services We can help you to deliver your specific HR requirements, for example, you may want some help with recruiting to a particular vacancy, or assistance with reviewing your HR policies to ensure that they are up to date and legally compliant. We are also able to help you with organisational change/tupe, investigations, settlement agreements, mediation, HR strategy development, workforce planning, trade union negotiations, training and development, payroll administration etc. Simply give us a call and we would be happy to meet with you to define your HR project requirements and outcomes.

8 Delivery Packages 3 Day to Day Operational Services For those organisations which on occasions need some help and guidance in relation to those tricky employee relations situations we offer three levels of day to day operational support depending on your requirements. HR Entry Level HR Medium Level HR Advanced Level Telephone access (five calls per year) to a Chartered Institute of Personnel and Development qualified HR practitioner and access to our HR portal which contains HR policy and contract templates Telephone access (20 calls per year) to a Chartered Institute of Personnel and Development qualified HR practitioner and access to our HR portal which contains HR policy and contract templates Telephone access (25 calls per year) to a Chartered Institute of Personnel and Development qualified HR practitioner, access to our HR portal which contains HR policy and contract templates and a maximum of six half day (or three full day visits) from a Chartered Institute of Personnel and Development qualified HR practitioner to help you on site with your specific HR requirements.

9 Contact Us Catherine Thomas, Head of Human Resources Marcus Ede Deputy Head of Human Resources Telephone: Toni Wood HR Business Support Manager Telephone: Website: South West Commissioning Support Human Resources 4th Floor, South Plaza Marlborough Street Bristol, BS1 3NX. Castlewood, PO Box 247 Tickenham Road Clevedon North Somerset, BS21 9BH. Human Resources

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